Never have I been more offended for an item return than I was today.. OK, I ordered a NORTH FACE…read moreJacket online and when it arrived I didn't like the way it fit. So it's return time in my view since it was only a few weeks since I purchased. No receipt in bag mailed in but it had all the bar codes on packaging as reference. Plus all the tags on the jacket. So I arrive at South Center DICKS SPORTING GOODS and it's my turn at counter. I say " I'm returning jacket" and this punk ask's why. Like who FLIPPING CARES but I share I didn't like the fit. Then he ask's did you wear it , and answer was " NO " ! At this point he starts sniffing the jacket like it's a line of Peruvian Flake , I kid you not. I'm thinking is this two toned hair punk really questioning me on a return and then sniffs it. Since when does a return with documents turn into the Spanish Inquisition. My god someone needs to train the help in customer service and how not to be an a-hole! I mean my Louis Vuitton sunglasses I came in wearing cost more than his two week paycheck. BEWARE OF THE TWO TONED REGISTER DUDE WHO WILL SNIFF YOUR RETURN!

This company is gone so downhill it's really just a clothing company for sports. They don't really…read moresell anything. They don't have fishing license. They don't have any kind of sporting gear. It's just clothing. NEXT

This store needs a better management, if you hand written to be close at 8:15 pm and a customer…read morecomes in at 8:03 pm, they have plenty of time to to get what they need rather than being kicked out.

So, I've been a customer for a few years and had good experience every location I visited until I…read morewent to this one. You see, I went in to return a pair of work/tactile boots and some of the workers looked at me a little weird. Aside from that the older gentleman accused me of coming in regularly to return things and this would be the last time I can do this. So, I said in reasonable defense "I have not ever done this, this is only the first time I returned anything at big 5. Anyway, he said well, someone who looks like you keeps doing this. (By the way, I'm a black woman). So he reluctantly does the return and warned him not to judge anyone this way, but he just kept arguing with me. And the other employees were just standing there just simply not caring. I'm writing this review in the hope that NO ONE, especially a person of color has this experience.

I got a great winter jacket about 50 off! I'll be back for suspenders, gloves,just stuff! Thanksread more

From the owner: Opened in 2023 in Kent, WA at the Kent station, Hatstop is a sport goods shop spanning over 1,200…read moresq ft. We offer an extensive collection of sports apparel, throwback jerseys, hats, socks, backpacks and more. Our assortment includes lifestyle brands that cover both clothing and accessories. With shoe care and cap cleaning products available too. Explore our range plain hats to discover your perfect match. Our inventory boasts renowned brands like New Era ,Mitchell & Ness, 47 Brand, American Needle, a Zephyr, Pro Standard, Adidas , Fanatics, Nike, Starter, Fox and many more! Additionally at this location we provide custom embroidery services for hats and beanies and other items. Come visit us today!

I needed some new running shoes, but wasn't sure of what to get. I had worn Nike in the past, but…read moreexperienced some shin splints and had a minor foot injury. The staff person I worked with listen to me and pulled out a couple of different brands. I ran on the treadmill so that they could see my pronation and they recommended some insoles. I've now been running in the shoes for about a month and I'm not feeling the same pain that I was before. Great recommendation, great service

Service was great. Emilee helped me and my sister. I bought 2 pairs, inserts and some socks. My…read moresister bought 1 just because they were out of stock for the other pairs she wanted. Emilee was so helpful, given she just started. She was so patient with explaining the different types of shoes, brands, and comfort level that suits your needs. We both did the foot analysis and it's free. It shows you which type is best for your feet. Amazing! Their shoes are on the pricier side but you get what you paid for. It's like walking on clouds. If you're looking for comfort, sleek style and good quality , I think I just found them. Highly recommended. Don't forget to do the foot analysis. They also custom make foot inserts which helps tremendously since it is literally mold to your feet in less than 5 mins.

I searched for camping rentals online when I went to the Gorge for ABGT Weekender, and I found them…read moreand was pleased to know they offered complete kits for rent instead of renting each item for a fee. The gear is basic, but very functional, well-maintained. I got the concert camping kit and added the kitchen kit which worked well for me and my buddy. Will consider renting from them again for camping trips in the PNW. The convenience of not having to lug my own gear in flights is all worth it!

Back 40 supplied my family of 7 people (teens to adults) with everything we needed for a 3-day trek…read morethrough Olympic National Park. Since we flew in from out of town, having everything pre packed helped immensely. The gear was great quality and condition, and the customer service was top notch the entire process. What a great value. We were so glad to have found Shannon and her team, and highly recommend them to other adventurers. They helped make our first family backpacking trip an incredible experience!

I hate to leave a crap review because for the most part have had good experiences shopping here but…read moretoday I went in specifically for their buy one get one 50% off sale and when I got to the counter everything rang up full price. I showed the cashier the signs, there were over a dozen throughout the department. He said that the sale was over and they just hadn't taken the signs down yet. No date on the signs, no sorry, nada. He wouldn't honor it. Off to somewhere else to shop for me.

Ye u can't return anything they don't even like there own…read moreproducts Iv never been to a store where is so hard to return something if u have a problem try to go straight to the company Sportsman's is not gunna help

Have been here several times now. The store always has tons of sporting equipment in stock, and a…read morewide range of other products. Prices are reasonable, and there's always some kind of discounts going on. I've not been let down by any of their stock. The staff are very welcoming and helpful while in store. Tons of parking available in the lot outside.

This is absolutely the worst big 5 you could ever go to. Manager horrible, costumer service also…read moreawful. Every selection from fishing to snow gear is horrible even to golf balls. Avoid Covington big 5 at all costs

Items were mis marked price wise in the store and manager, Jay, would not honor the mis marked…read moreitems. A whole wall of weights were marked at a much lower price then they tried to charge me and then they wouldn't honor the price the items were marked as. Terrible customer service and didn't offer any solution. Very disappointed with how manager Jay handled the situation.

Went to buy a pair of adidas Grand Court 2.0, which were cheaper than Amazon at the time. I also…read morewanted to check my shoe size using their foot measuring device. A nice overall selection of general sports and fitness gear. Good experience. The previous Renton location was where I purchased my first and second barbell set as a kid with my paper route money. I still remember being impressed by the employee power lifting this big 150lb non-symmetrical box into my parents car.

Dick's Sporting Goods in Federal Way is one of the best spots to shop for soccer supplies, camping…read morechairs, and work out gear. They also are incredibly generous and supportive to local youth soccer teams and clubs. They donated 400 balls to Norpoint Soccer Club as well as to their annual fundraiser. Dick's Sporting Good's really gives back to the local community and are a business to support. We come here every season to get new gear for our daughter to use while she plays soccer. The staff here are also really nice, well trained, and very helpful.

The retail staff here is always super nice. I found them To…read morebe always helpful. The store is clean and well organized. Most of the time if I am able to find the item online they price match with the online price.

I've been here a few times. Every time the customer service is horrible/ the guys working the store…read moreare grumpy and not helpful at all. Luckily for us we know what we are looking for. I can't even imagine what it would be like if you needed help. These guys aren't friendly. This place has amazing stuff. Great prices too. I will say if you don't like dealing with salesmen this is the place for you. Just do your own research on stuff and grab what you need. The place is clean and everything is organized well. Would have given them the 5 starts if they would have at least greeted us with a smile at least. Customer service needs a lot of help.

Made several purchases here from Daniel and each time he has been fantastic to work with…read more When an order we made was incorrect, Daniel worked with us to get the correct piece of equipment. Shopping for gym equipment is an expensive undertaking and so glad Daniels knowledge of fitness and machines has made the transactions smooth. And a huge plus for their used cardio equipment. Don't be nervous buying used, Precor takes great care in maintenance or their equipment before selling.