The retail staff here is always super nice. I found them To be always helpful. The store is clean and well organized. Most of the time if I am able to find the item online they price match with the online price. read more

Dick's Sporting Goods in Federal Way is one of the best spots to shop for soccer supplies, camping chairs, and work out gear. They also are incredibly generous and supportive to local youth soccer teams and clubs. They donated 400 balls to Norpoint Soccer Club as well as to their annual fundraiser. Dick's Sporting Good's really gives back to the local community and are a business to support. We come here every season to get new gear for our daughter to use while she plays soccer. The staff here are also really nice, well trained, and very helpful. read more

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Everyone that I encountered has asked me the lack of organization for the shoes. I asked an employee if they have the size I need, he scanned it and said there were 2 available but he didn't help me find it but told me that it's on the wall. On the wall there's a bunch of boxes front and back, I had to search on my knees each row to find my size. Same goes for my wife she said that the shoes were unorganized and hard to find the model since it was placed in different spots. Some boxes were scattered for example ghost 15 were mixed with Adrenaline models. Overall at least the staff were friendly. read more

Stopped by here midweek to get my daughter some soccer gear as this was the only store that had any cleats in her size and color in stock. Walked in and went straight to the soccer section and it was a mess! I walked to the front and asked for help. The front end manager (i think) appeared to be training someone and said she would call someone to go and help me. The person she appeared to be training, Ethan, took initiative and said he could help me! Great! Ethan was extremely helpful in assisting me with everything we were looking for...down to the pink socks!He didn't hesitate to ask for extra help when I asked him about how the shin guards should fit my little one. As a mother with her hands full I GREATLY appreciated Ethans help today. If he hadn't of spoke up, I feel like I would have been waiting in the mess of a soccer section there! T was also super helpful when I was looking around at some kids clothes and offered helpful advice when I asked about some pants. I understand how messy working in retail can be but I feel like someone there should give the soccer section a little TLC! They do have a great selection and service overall and I feel we will likely return. read more

Went in hoping to find some clothes for the new school year and I found these Nike sweatpants. As soon as I got home from purchasing these, I let them sit on my desk waiting for a outfit to match these with. Eventually, I found one so I went into the laundry room, read the washing instructions, and followed them accordingly. Remember I nor anyone had worn these a single time. After taking them out of the washer I saw multiple stains scattered across the pants. Extremely frustrating and I am taking them back in hope of a full cash refund or gift card. I will respond with the update when I come back from the store. Regardless of the outcome, completely unprofessional of Dicks Sporting Goods to sell them. Went in and they gave me a full refund. Glad it worked out. read more

DICK'S Sporting Goods - The Small stain on the upper left leg. - Sports Wear Near Me - Federal Way, Washington

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We have been coming to this store forever over 5 years now. This place is always clean and the staff are always friendly. I must admit I don't always know what I am looking for exactly and their staff always know what I am trying to describe. They always have smiles on their faces and seem to be happy to be there. There have been times where their staff even recognizes us and greats us as we come in. We love coming into the store. read more

4 stars because the store does not appear to employ enough people on the weekends. I felt bad for the associates that where running all over attending to customers. Even though they were very busy, they were helpful and friendly, checking their store inventory and online inventory for the shoe size I was looking for. I ended up buying online from Dick's SG website so I could get my size. Better price than Amazon, which did not have my size (10.5) and was more expensive if it did. Delivery was quick, arrived in 2 days to my home. read more

I had been trying to order something online and it kept cancelling. I called the store & spoke to Tyler, he explained they just had a truck in, and it is probably on the truck. And to call back in the morning to verify if they did get the item. I called the next morning & spoke to Khaire, he went & looked and they had it!! He put it on hold for me, when I got there Emmanual took care of me & matched the internet price for me. Excellent job all the way around !!! read more

We don't have Dick's in Hawaii so this was actually my first time going to this sporting goods retail chain. This store is located in the Commons. I'm not sure if it's just this location but it's not a huge store with a lot of selection . The store layout is a bit odd since we were looking for swimming goggles and thought they'd be where the water activity items and outdoor were like kayaks and surfboards. This would make sense right? We didn't find any so we assumed they didn't have any. We couldn't find anyone to help us while we were looking around. As we were walking out, we spotted a bunch of them in the weightlifting area. So know that it may take some time to find what you're looking for if they have it and it's getting help. ******** Looking for sports stuff Dick's Sporting Goods may have it In Federal Way read more

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I went to go string my racket on Tuesday to see when I can get this done. They said "Friday by the latest." I thought that was perfect. I went in this morning on Saturday to pick it up. An employee comes out and starts staring me down and keeps repeating in an irritated attitude "I always call people when it's done." I walked out afterwards but h kept staring me down until I left the store. What did I do to deserve this? Although customer service is by far the worst, the price isn't too bad stringing. But I would rather go to a nicer customer service and pay a bit more who can do it in 20 minutes. read more

My daughter was looking for soccer shoes and the young man in shoes was very helpful brought bringing her shoes to try. The shoes she was originally looking into he said they did now have however this young man tracked a pair down for her! The checkout was a bit slow but we didn't have to wait that long. Was satisfied with our service overall, they do offer a wide variety of brands and for different sports. We usually are able to find what we are looking for. read more

Terrible communication. We took our bikes in expecting they would need an overhaul after sitting out in the weather. Dropped them off 2/23, and were told they would be done in 3 days. I asked for the bike technician to call me. They took no information, beyond what they had me scribble on a torn post it from my purse. The bike guy was a wok everytime I called until 3/9 when he called me and told me the bikes should be replaced, the repairs would be too much. When we picked the bikes up today, the bike guy was nice, but admitted that no the repairs would not have cost more then the $1000 each bike cost. Had he asked about the repairs we wanted, we would have been happy to spend the money needed. Miscommunication runs rampant here. read more

Went into Dicks to look for high quality shoes. The place is a mess 1st. We are in our 70's and the 1st thing I l;ook for is a shoehorn. Can't find one. Only 2 girls that look like teensgers working there. Had to run one down to ask for a shoehorn. She says we don't have any. Guess what I will never come here for shoes foe the rest of my life. read more

I bought golf shoes at the federal way location and wanted to exchange them after using them once at the driving range. Mind you I was not looking to take my money away from the sale but rather exchange them for a different pair that was even more expensive. First manager told me I can exchange them then another manager comes by and tells me I can't because they were worn. WORST customer service I had at a store. The team was not communicative, I had to wait well 2 other employees were just talking. I'm sorry but Dicks is a multi million dollar company and if they cannot provide customer service then any customers dollar should not be spent their. Customers should be warned from going to stores like these. read more

After a poor experience at 2 other Dick's Sporting Goods stores, I found one that was an example of what Customer Service is all about. After calling into this store , the associate was not able to locate the cleats I was looking for at the previous stores. Instead of just saying that they did not have them shoes, he went onto the public website and confirmed that they should be there but also took my number and said that he would continue to look. I figured he just blew it off but about 15 minutes later he called and let me know that he found the cleats and they would be waiting at the front counter for me. We drove to pick them up and sure enough they were at the front desk with my number in the package but they also looked up my Rewards Card number on the package as well. This store set the standards for Customer Service that other two stores should have done. Good job Federal Way store. read more

Don't come to this Dicks for fishing tackle or bait!!! What tackle they do have is is no apparent order and seems like this store is where they send the tackle that doesn't sell in other stores. No frozen bait and had like 6 brined baits in the cooler. read more

On Sunday around 2 I went to the shoot apartment and sat down on a bench for nearly 25 minutes waiting for friends. While I waited there were 2 women standing at the computer in front of me seemingly oblivious to my presence. The 2 of them seemed to be musing over something they were looking at on the computer almost as though they were shopping. When my friends arrived we continued to look for probably another 25 minutes until we finally left. The interesting thing is that the 2 of them did not ask us if we needed any help.. Just 2 crap workers collecting a check. read more

I always have a issue with service at this place - or lack of. We wanted to purchase a canopy and could not get anyone to help us. It was on sale so we did go self service and purchase it. This is not the first time and I have left a number of times after getting frustrated with trying to find someone that could provide service. If you do get someone - they will probably have no knowledge of the products and not be overly friendly read more

I did not have a good experience here. Mostly because of the sales staff. While I was browsing the clearance section, a young man came up to me and asked if I needed some help. Mind you, he was not wearing a name tag, nothing to identify that he actually worked there (but a football jersey shirt was supposed to do the trick, I guess). He asked if I was only interested in clearance stuff, and I said yes, mostly. "Well, what brands do you like? We have Nike, Reebok, Under Armor..." "Well, I don't really care about brands, just so long as it fits." *blank stare* "Under Armor is over there, here's Nike..." For changing rooms, you're only allowed three items at a time, and I was told by someone else that I would be "allowed" to take my purse in with me. Really? Wow. How gracious of you. :( After making some decisions on what to buy, I found a wall of sports bras. Nothing in my size, and while I was sitting there trying to find something I liked, not a single person came over to help me. Not a one. I will not be going back due to poor customer service. It's too bad, because they do have nice things (and I actually really do like the Under Armour brand). read more

Love this new sporting goods store!! It makes Big 5 look like Goodwill. It is the Nordstrom/Neiman Marcus of sporting goods stores! Needed some camping gear for little one to go on a Girl Scout Camping Trip (not me, I'd rather go to jail for the weekend). We are quickly helped and found 3 options of what we were looking for and they were all cheaper than Walmart and much better quality. Employees were super helpful and friendly. Could spend $1000's in this store and not even blink. The store itself is gorgeous (unlike the rest of the Commons.....). Will definitely be back! I will need some discounts/coupons to make it more reasonable (and they do seem to email a lot of them and have some great sales!) read more

I really like it store when I first walk into the door there are so nice to me ask me if you need help on anything but when I'm ready to go pay so rude Customer service at checkout is terrible read more

Do to Dick's being anti-American I have cut my annual spending from $800 average down to $200. I wish it was even less than that but I caved for fishing tackle. Fortunately I've found other stores that do sell what I need and are close by. I'm hardly going to make a difference alone but from what I've heard from friends and family I'm far from the only one. Hope you shut down soon and get your scum bag asses out of the country if you're not with it. read more

This location has slim to none customer service, slim to none inventory, and seems that every time I'm there has shoplifters inside. Also while checking out, the cashier charged us three times for one item. Luckily my wife caught the mistake right after we walked out. Lastly, this is the worst place to get shoes, no one is ever working back in that area. read more

Great selection of goods, but the customer service is soooooooo slow.... Line to check out got to be 10 customers deep and still the store didn't think to bring an extra cashier up to assist with the long line. Ugh... read more

So I needed my soccer ball inflated and Jeremy answered the phone and said "yeah, come on down! We can take care of you"! As I walked in both associates at the register were a delight! Small conservation sparked from both of them, making me feel like this was destiny! Then Jeremy walks up and he's even more of a delight! Thanks Dicks Sports on S. 320th Street! read more

Awesome place to find a wide variety of exercise and sports equipment. The options for weights this place has to offer is truly amazing from heavy lifting to aerobics this place has got it covered. read more

The store is 99% over just overpriced big name sports brand clothing. The selection of actual sporting goods and equipment is slim and again over priced. read more

Was looking for a Chelsea FBC Jersey. Nothing in stock, but was able to order from the store and have it delivered to my residence with free shipping. Computers were having problems, as was the staff. But they accomplished the sale. read more

Weak staff and poor inventory! I came in for a set of weights which were out of stock. Sales personnel said there were none in the region. I called Puyallup and the have 12 sets. Thanks for letting me do your job Federal Way store. read more

After standing in line for 20 minutes to return an unwanted Christmas gift, I was told, by the manager, "you need to get back in line and wait for that register (pointing to another register)". By now, the line was wrapped around the store. Got back in line and waited (letting people go in front of me for about 10 minutes since I had to wait for a specific register). I get there and I'm told my options are to put the money back on the original card (it was a gift so I didn't have the card) or get a gift certificate although I had the gift receipt. read more

I was so excited to finally have a Dick Sporting Good store near me. I have gone to the store a few times for various things. Each and very time I have been there, there is no one to help you. One day, I walked around the golf section looking for help - nope no one. I walk around the running section looking for help - nope no one. Where is everyone?? read more

Super disappointed my husband and I were here tonight and bought a coat for my husband sign said 50%off got to the register and only 25% off told them about the sign and he told me that the coat was probably just put on the wrong rack funny there was a whole stack of the same coat on that rack then we wanted to pay our bill but you can't do that in the store came home tried to pay it online very difficult to just set up an acct so needless to say I ended up calling and paying on the phone by the way they charge 10$ to pay it over the phone we won't ever shop there again EVER read more

The new store is a great addition to bringing some life to the Commons mall. There really isn't anything spectacular about it to differentiate it from other Dick's. Despite everything being new and clean - the reason why this place fell short of more stars is my personal experience. I came here on black Friday to purchase a new Remington 870 Express (synthetic black) as it was advertised for $229 with a $25 mail in rebate. There wasn't a line to get in but there was a line to get assistance with a new gun purchase. Not a big deal. It was roughly a 40 minute wait to get some assistance - after filling out all necessary paperwork we waited around for another hour or so to wait for clearance to purchase a firearm. A little over an hour later the system must have been overloaded as it was returned with a delayed status. Still not a big deal - I opted to have them call me as soon as it cleared. The (dept) manager said he'd reserve the price for me as well as the gun seeing that it was a one day sale only. I got the call the next day and returned that evening. Filling out a few additional paperwork... a box of my new shotgun came out. We requested the box to opened up so i can test fit it in a case I planned on purchasing. When we opened the box up it was the wrong shotgun. Which normally wouldn't be a big deal but the wrong shotgun was now registered to my name. We had to go through the return process of the gun and redo the registration and application process for another firearm which took even more time. Another hour and a half at the store - we were waiting for an authorized signature on the last document to send me home with my new shotgun that i've been waiting two days for. There was a manager there doing inventory and when the sales rep asked if he had a second to sign off his reply was "no. you can look for the other manager." So we waited another 20 minutes or so before the signature was made. The sale guy George was nice and he took the time to hang out with us and joke around with us to pass all the time spent at this place. We finally were free to go. A walk out the door and a handshake and I was excited to get on home for dinner. Getting home, I put the gun away immediately for dinner and took a look at the receipt and found out I didn't get it for the said sale price. Had to go back AGAIN the next day to get the refund of the difference, in which one employee insisted that we didn't know what we were talking about and didn't seem to care to help us with finding who we needed to talk to, to get help. The manager came and gave us the refund. I went home and opened my box to my new shotgun... only to find... it was still the wrong shotgun. I came for the 870 Express synthetic black model... and I was given an 870 Express wood stock. 3 days of having to come back time and time again... i decided to not even come back a fourth time to see what I had to do again. I'm happy with the purchase overall but the cross check and management could use some help. read more

Awful customer service. Went to go on a shopping spree and they treated me like I was a their.

Went to get boot dryer and waited in line for five min and there were for of them just standing and talking not doing there job when there people waiting in line 10/20/17 7:15pm read more

I found the store to be clean and the associates friendly and accommodating. My return item was accepted without problem and u was on my way quickly. read more

I was in town for work and just needed some under armor for a evening run in the rain. I was a little hesitant to even stop by because of some of the negative customer service reviews but needed something. Unfortunately they did not have what I wanted in the right size but I gotta say customer service was good. I was greeted at the door and asked if I needed anything. She directed me to the right section and when the garment didn't fit she looked in the back and on some other racks for the right size. All in all good customer service even though I didn't find what I needed. read more

There is a wide variety of sporting goods from tennis to golf to football. I was shopping in the golf section recently, trying to find women's golf clothing and found that the women's golf section was surprisingly smaller than the men's golf section. The store had about 4-5 different colors of skirts and 1 short color. They also had about 5-6 different color shirts and 3 different style shirt. I found it frustrating to shop with such a small variety of clothing. Otherwise, the store is very nice and has a great staff-customer communication. read more

This place can't get there products under the right price tags! I went to the counter and the price was way over the price listed! Then as I showed the lady she acted as if I carried ten boxes over to get that price! Then I go to buy some protein bars and the price listed was 1.59$ get my receipt 2.50 a bar I mean really twice in one visit, guess I moved that box as well! I usually don't like be negative but when you treat me like garbage I'll definitely take time out of my day to leave your business a review!!! read more

I Really like the store, but customer service sucks! Came in and got helped right away. Went to check out, waited for ten min while rep was helping man before me, she was def taking her time. I had my 18-month-old with me and he was getting very restless. Finally after paying I asked her if I could take the cart outside to my car since I had four big plastic sleds in it and a child, and she said no we prefer you don't. I still asked if i could and she said only if you bring it back, whats the point of a shopping cart if i cant take the items i just purchased to my car!!!!!!! And why have shopping carts if you guys are too lazy to go collect them! I did not take the cart and hauled a child and four sleds to my car. After barely making it to the car I dropped the sleds by my trunk, two very wonderful young gentleman came up and asked if I needed help loading the sleds, I wish they worked at Dick's Sporting Goods instead of the other lady. read more