Love this shop! Tons of unique designs and clothing for everyone in every style. As a plus size…read moreperson, I'm thankful for the size range. I love all of the Tacoma items and can't wait to snag one of those zip up hoodies!

Bought a super cool shirt from them in July as a birthday present for my brother. The size I bought…read morewas a little small on my brother, so I asked these guys if I could possibly exchange it for a bigger size. They said they could do an exchange, but that it would be two weeks before they had the replacement. I said okay. I called two weeks later to check in, was told another 2 weeks. Called again at 4 weeks, was told another 2 weeks. It's been 2 months now. They've stopped answering my calls. Word of advice on customer service: under promise and over deliver. I would've rather been told 2 months ago that you may never stock that shirt again, or that you're unsure when your supplier will come through, or that you don't do exchanges but I can buy another. Being led along with false promises is far more disappointing.

The service here is terrible. They have a fairly good selection, but it absolutely ruined by how…read morethey treat you. I kept getting ignored or left standing. They offered to do shaping on my new hat. They said it would take 20-30 minutes which, no biggy, if it takes time to do it right then right on. But I come back 30 minutes later the guy looks at me, walks away, then I see him shape it in the back for probably 30 seconds super rushed. Weird vibes

Came at the behest of my wife to shop for a cowboy hat for her cowgirl trip to Montana in April…read more My thoughts were find out your size in a Stetson and I'll order you a used on on ShopGoodWill.com. They have a really good selection of cowboy hats and found that every style had a different feel and sizing to it as the hats tended to be oval and her head round. Ultimately, she found a Rodeo King felt hat that fit good and she bought it. They also have a good selection of Wrangler jeans here so my advice is if you're looking for a hat or jeans you'll most likely come away with something. On the other hand I wasn't impressed with the cowboy boot selection as I only look at leather soled boots and found most of their boots were rubber soled. The service was good and had no issues with getting customer service and help picking out many different hats that were hanging from the wall where it was just out of reach unless you had a stick to help.

(02/19/2026) Jacob is the best! I am a retired master storekeeper with over 40 years experience in…read moreluxury retail (Rolex) and I do know what I'm talking about. Jacob knows his merchandise, knows how it fits, what all the cool gear to collect, to wear, to gift. And, what is selling fastest. I told my wife after we left that Jacob provided an above average client experience for me, and, he did with a smile and a sense of humor. Lastly, Jacob is the biggest Seahawks fan ion the staff. 5 stars and my highest recommendation to Jacob GO HAWKS!

Seahawks Pro Shop / Fanatics - Absolute Failure in Customer Service…read more I am so sad, so disappointed & frustrated as I am a true blue 12th Man Fan! I was so excited when I received the email this morning that had play off t-shirts and all sorts of other items on sale today!! Then the worst happened..... This was one of the worst online shopping and customer service experiences I have ever had. I placed an order on December 19 using a valid promo code (STARS60) that WAS applied and showed sale pricing in my cart before checkout. After placing the order, I discovered that 3 of the 5 items were charged at FULL PRICE, resulting in an overcharge of $38.40 (not including tax). I immediately contacted customer service and spent over 45 minutes in chat -- first with a useless virtual assistant that repeatedly gave the same canned response, then with a live agent who clearly did not read the chat history and asked me to repeat everything. Here's what made this unacceptable: I was blamed for not applying the promo code -- even though I DID. I was told the promo code "works fine," implying the mistake was mine. I was refused a refund or price adjustment. I was told my only option was to wait for the items to arrive and return them -- for THEIR mistake. I asked for a supervisor and was ignored. Because they dragged this out for so long, I was told the order could no longer be canceled since it passed the 30-minute window -- a window THEY caused me to miss. To top it off, I was lectured about "professional language" while being talked in circles and denied a resolution. Eventually, a "back office ticket" was opened (after nearly an hour of wasted time), with no guarantee of correction -- just "wait 24-48 hours." This experience felt like a bait-and-switch, followed by deflection, blame, and zero accountability. For an official NFL team store and a company as large as Fanatics, this level of incompetence and disregard for customers is shocking. If this happened to me, I have zero confidence it isn't happening to others. I strongly advise others to screenshot EVERYTHING before checkout -- because if something goes wrong, don't expect them to fix it.

Terrible communication with them. Started off with an email and they requested photos of what I…read morewanted stitched on beanies (9 to be exact) and I provided that right away with no response, so I had to reach out to them multiple times to see if they even got it. Then we finally agreed on services and timing after multiple calls to them ie they never would call me back after saying they would check on something or price. Was told it would take 2 weeks to complete and dropped the beanies to be stitched promptly. Waited 2 weeks and never heard from them so I drove in the next week to only find out that they messed up on some of the patches so they would have it finished the following Monday but then when Monday arrived, I didn't hear anything from them again and gave them a few days then drove over again to just find out they didn't even start the corrected patches. The whole thing took an extra month long and they still changed full price. It was actually very disappointing and I felt it was not very professional. Wouldn't go back there

STT has been incredible to work with. Their standards of perfection for jersey lettering is…read moreunmatched and I'll always trust I'm going to show up and pick up exactly what I'm looking for. They work directly with the pro teams in Seattle and beyond, and seem to have a database of every template from different teams and their previous year's uniforms. This is important when wanting a jersey designed from a specific timeframe - They've made the effort to do the research and make sure everything is perfect to match. See some photos of the jerseys from STT...all previously blanks or different numbers/players. On a couple, I've tried to unstitch them with a seam ripper at home to save a bit. One was showing signs of the previous lettering pretty badly and they even found a way to clean this up. I also just met the STT person who stitched the Jay Buhner jersey at his event today. Excited to get these framed.

I was in grave need of a hat repair shop. My kids gifted me a beautiful hat for father's day and I…read moredented it. Thanks to the professional and compassionate customer service from Sharon and Diego I got my hat fixed and it looks brand new. I am very grateful for their professionalism and amability. They went above and beyond with their service.

"A MUST-visit in Seattle! As an independent small business, they offer quality hats, attentive…read moreservice, and expert advice. The selection is amazing for both men and women. Take some time to find the perfect hat from their incredible international inventory. The expert team will give you honest answers about what looks great on you! Little known fact: hats need upkeep, and Eclipse is the place to go. Steam, shape, replacing an interior band--Eclipse does it all. I love bringing family and friends to this local shop that makes Seattle unique." I get so many complements on my sun hats from Eclipse

Big 5 Supports local youth soccer and has everything you need to get your child equipped for fall,…read morespring, or year round soccer programs. We love the staff here and appreciate how helpful and knowledgeable everyone is.

The prices here are majorly inflated, even with any coupons or promo codes…read more Also, one of the shift managers could use a MAJOR refresher on customer service. Had an item to exchange for the same model within one day of the original purchase - I had my receipt - and I had all the original packaging. Got an interrogation that the cast of Law & Order would be impressed with. Got asked multiple times why I was wanting to exchange the item for the same thing and each time I would explain that it didn't work straight out of the box but I still wanted the same item. It was obvious there was no heavy use or operator error involved. Went on for almost 15 mins before I just said I was willing to lose out on the $30 bucks if it meant I didn't have to keep up the pointless discussion and hoops she was making me jump through. She begrudgingly refunded the money in the end because they didn't have the same model I purchased, but I would highly encourage you to shop elsewhere for your sporting goods needs.

Very attentive and nice staff. I had seen exactly what I wanted online and it was actually in stock.read more

Came here to purchase sweet 16 gifts for my boyfriend's daughter. Frances was the associate helping…read moreme and she didn't just wrap my purchase with so much detail and care, she offered to wrap my boyfriend's purchase too who was helped by another person. She was very sweet and made our trip to Coach memorable! :)

I LOVE this store! I just spent a ga jillian imaginary dollars in this store. I need to raise my…read morecredit card limit, I want everything in this store. The variety of items is outstanding! I picked out and purchased my favorites and I'll be back!! I may even have my best friend "face time" shop that store with me. Then again, I like everything so it's all good.

I can always order my team gear from these guy's. They are very nice and cordial even though my…read moreteam isn't from here.. Go Bills