Recently made a gun purchase here. Wasn't impressed with their customer service. About 5-6 people…read morehelped me the first time, which was highly unusual. One guy would be helping then walk away then another would come over. It seems a bit disorganized. Also, I was told someone would call when my background check came back, but based on the reviews, I decided to call and found out I had passed with no notification. I reached out by email to someone about another issue, which I later realized was not an issue and my husband made a mistake, but they were very good at reaching out and trying to rectify the situation, which I appreciated. Bottom line, there needs to be better training for the guys at the gun counter. Most of them are knowledgeable and helpful, but definitely a lot of disorganization with helping of customers and getting/communicating information.

I hate to leave a crap review because for the most part have had good experiences shopping here but…read moretoday I went in specifically for their buy one get one 50% off sale and when I got to the counter everything rang up full price. I showed the cashier the signs, there were over a dozen throughout the department. He said that the sale was over and they just hadn't taken the signs down yet. No date on the signs, no sorry, nada. He wouldn't honor it. Off to somewhere else to shop for me.

Best ski rentals and snowboard rentals in tacoma!…read more These guys will take care of you :)

Amazing friendly service. The owner was so helpful. Our family is now life-long customers. Don't…read morehesitate to stop in!

Dick's Sporting Goods in Federal Way is one of the best spots to shop for soccer supplies, camping…read morechairs, and work out gear. They also are incredibly generous and supportive to local youth soccer teams and clubs. They donated 400 balls to Norpoint Soccer Club as well as to their annual fundraiser. Dick's Sporting Good's really gives back to the local community and are a business to support. We come here every season to get new gear for our daughter to use while she plays soccer. The staff here are also really nice, well trained, and very helpful.

The retail staff here is always super nice. I found them To…read morebe always helpful. The store is clean and well organized. Most of the time if I am able to find the item online they price match with the online price.

Who would think a farm store has five (5), that's FIVE brand new Kel Tec PMR 30's on display (in…read morestock). One all black and four in OD Green. I hunted every gun store I could think of looking for one of these, and their sticker price is lower than most everywhere else. The store is clean, neat and employees are friendly & personable. The gentleman at the gun counter was eager to assist me and was more than helpful answering questions. Great unknown spot adjacent to the outlet mall. Easy to find and tons of parking. Seeing as how we moved to Federal Way, I'll be spending more time there.

This store is an absolute joke. Ad comes out with a couple weeks left on it with RV antifreeze buy…read more2 at reg price and get one free. Great deal and I needed 6 so perfect. Drive about 1/2 hr there and find a small somewhat hidden display with no product. Ask an employee wearing a mask LOL if they have more. He gives the standard "this isn't my dept" response but does call for someone to help me. 5 minutes and no one shows up so I seek out a women stocking shelves and she says "that isn't my dept" but is kind enough to check inventory on a handheld scanner. While she's doing this a mouse runs down the aisle next to us. She rolls her eyes like this is a common occurrence. She finds out they have none in stock despite there being another couple weeks of the sale. I go up front to get a rain check. No one there. Finally someone comes and gives me a rain check but says she doesn't know when or if they will get anymore. This is classic bait and switch. They probably had 10 gallons total but hope to get people in there to buy other more expensive items as they scour the store for the hidden empty shelf. I'm done with this store. It isn't the first time it's has happened.

I've been coming here for years, in fact I worked right next to them for 9 years. The customer…read moreservice has always been easy to deal with. I had an issue just Tuesday and Kim in the shipping department took care of it for Ina timely manner & really showed up for me. Her customer service was top notch!! Thanks Kim for helping me out with my issue and making sure I didn't go this weekend without what I ordered! The value is good if you need extra deals I suggest ordering through Walmart. Don't hate me but it's true!!

Over the last 4 years, we have been getting our fishing gear at this sporting goods store. They…read moreseem to have most of the items in stock and reasonable prices for almost everything that we need for fishing. The non-fishing apparel - caps, clothes, gloves are usually never on sale even though you can get a little of a discount for being a member. But that's about it, really. You hardly see brands like Columbia, Under Armour or others go on sale. Even when they have the annual tent sales during the Summer in August, hardly see things on sale that much. As for customer service, guess it depends on the days, because we have received mostly great to pretty bad and slow services on different days we have visited this store location in Fife, on occasion. We still shop for our fishing gear here as we like the selection and variety of items for different fishing seasons - Salmon, Steelhead and Trout.

I like this Cabela's. Must larger and SAFER than the Tacoma Bass Pro. Everyone is friendly here…read more Except the cashiers. They are always grouchy.

I've shopped at Bass Pro Shops and Cabela's for many years and spent thousands of dollars with…read morethem, both online and in stores. After repeated poor customer service experiences, I've decided to stop shopping at the Tacoma Bass Pro Shops and will likely take my business elsewhere altogether. At the Tacoma store, asking for help consistently feels like an inconvenience to employees. Checkout interactions have also been cold and dismissive, both in tone and body language. Recently, my wife asked whether she qualified for a military discount. Instead of explaining the requirements, the cashier abruptly asked, "Where's your military ID?" That exchange reflects the way we've been treated there on multiple visits. The one exception to the lack of attention is the credit card pitch. Employees are quick to approach you about signing up as soon as you walk through the door, sometimes so persistently that it feels awkward and intrusive. I wish that same attention went toward helping customers once they're shopping. I had a similar experience at the Cabela's in Lacey while purchasing a firearm. I didn't know I needed to sign in on a touchscreen before approaching the firearms counter. When I went to ask for help, the employee made me feel foolish for not knowing the process. Customers should be treated with basic courtesy whether they're spending $10 or thousands. These repeated interactions have cost Bass Pro Shops and Cabela's my business. I'll be shopping with a competitor.

Just had a really excellent interaction at Pro Ski…read more My touring ski boot lost a critical pivot collar and bolt when I was out recently, and because the boots are over 7 years old, official replacement parts aren't readily available. Still, they had a look and were able to Macgyver a fix using other parts. Tried to pay, but "no charge". Wow. Thanks! I mentioned to the fellow that I have to keep my current boots going since I have an unusual size, and that replacing them isn't even an option due to my nearly-impossible-to-find size (and I am always looking). Well it turns out they had one set in my size, and because they were a couple of years old, I got 40% off - which is cheaper than pro deals I have access to. So little free repair turned into a sale, and good vibes all around.

The service is really what sets this shop apart: the staff is friendly, knowledgeable, and willing…read moreto teach newcomers to winter sports. I highly recommend the drive out from neighboring areas to visit for a tune up and binding mount! This whole shop is has a great selection, but you'll have to catch sales in order to find the best deals in town. I love the placement of the winter sports-themed cafe in the same building as well. I treated myself to a nice cappuccino during my visit.

Wow! What a great shop and so helpful. I got out of work late and called Jake ahead for our chain…read morerental. We needed to rent chains for our visit to Mount Rainier National Park and would get to Ashford after they close at five. Jake was more than accommodating arranged everything, sent us pictures where to pick up the chains and was cheerful about everything and gave us great tips on the park. Highly recommend this Shop. They have a run cafe, rental and retail with local guides too. We'll be back.

When traveling to Mt Rainier National Park be sure to stop by Whittaker Mountaineering for gear and…read moretire accessories to rent. If it's a peak tourist season you may want to reserve the your gear prior to arrival due too supply shortage. The web is extremely user friendly, and provides a lot of details which is helpful for first time visitors. I also really appreciate fair rates, for reference our tire chain rental daily rate was $27.

Refreshing to say the least. I was ready to give up after having made at least six calls to many…read moredifferent stores and websites, until Patty on 4th Ave., So. in SEATTLE answered the phone. Fortunately, while I was allowed to hold, she went to extra mile, through a couple of their different departments and found what I was looking for. Patty then got back to me on the following week to tell me the item had been sent to me as requested, which arrived today.

I think it's a great ideal!! I enjoy the wilderness, as well I love bow and rifle hunting...read more

Got some custom embroidered hats here. Price is on point, staff is knowledgeable and worked with me…read moreto make my design look great. I've ordered custom stuff from other places before and they often have imperfections or the staff didn't really care if your design was actually going to come out looking good with the background, size, etc, so I appreciate HatStop taking their time and working with me. The final product came out looking super clean!!! Def recommend. Also, huuuge selection of hats and accessories that I haven't been able to find anywhere else in WA.

So much to choose from, the variety of choices is awesome. Great service and good prices!read more