We went there to exchange shoes and orthotics for my son. Giancarlo was excellent! He was able to see the issue with orthotics and redo them. He also recommended a better fitting shoe for my runner! Great experience! read more

I needed some new running shoes, but wasn't sure of what to get. I had worn Nike in the past, but experienced some shin splints and had a minor foot injury. The staff person I worked with listen to me and pulled out a couple of different brands. I ran on the treadmill so that they could see my pronation and they recommended some insoles. I've now been running in the shoes for about a month and I'm not feeling the same pain that I was before. Great recommendation, great service read more

Service was great. Emilee helped me and my sister. I bought 2 pairs, inserts and some socks. My sister bought 1 just because they were out of stock for the other pairs she wanted. Emilee was so helpful, given she just started. She was so patient with explaining the different types of shoes, brands, and comfort level that suits your needs. We both did the foot analysis and it's free. It shows you which type is best for your feet. Amazing! Their shoes are on the pricier side but you get what you paid for. It's like walking on clouds. If you're looking for comfort, sleek style and good quality , I think I just found them. Highly recommended. Don't forget to do the foot analysis. They also custom make foot inserts which helps tremendously since it is literally mold to your feet in less than 5 mins. read more

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Claudia is the BEST! She patiently worked with me, answered all of my questions and made excellent recommendations. She took the time to understand the type of shoe I needed for my level of activity and high arches. She explained the different options and how I could benefit from each. It was great to compare and understand the pros and cons without feeling pressured to rush a decision or select something that wasn't going to be right for me. She did not try to up sell socks or their VIP plan, which I appreciated. I heard every other person talk about the savings and how to cancel. I was convinced to do that before and it was not easy to cancel. I came in for inserts and a pair of Hoka's and left with both plus a pair of Brooks that she recommended because i had a hard time deciding. Thank you, Claudia, for the awesome experience and recommendation! read more

Road Runner Sports - #hokagirl - Shoe Stores Near Me - Kent, Washington

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Their service and selection is terrific...happy customer! Go to RR for any help you need. read more

We came in looking for a shoe to wear for Hyrox. We were immediately greeted by Ian, who was beyond kind from the second we walked in. He was who ended up helping us get fit for shoes and pulled out not only what we were asking for, but also an assortment of options. His knowledge was expansive and he made us feel comfortable trying on multiple shoes and testing them throughout the store. He spent his time teaching us about the differences in shoes, and I can't recommend seeing him enough. Thank you to Ian for making this shoe shopping experience easy, and stress-free! read more

So I stroll into Roadrunner Sports, thinking it's a simple in-and-out deal. I know my size, I know my shoe, I know my budget--easy, right? Ha! Instead, I'm suddenly in the middle of some bizarre, overpriced shoe carnival. They're measuring my feet, analyzing my walk like I'm auditioning for the Olympics, and babbling about custom insoles like they're about to cure world hunger. I wear a woman's extra-wide shoe--of course, they never have it in stock. So what do they do? Special order them, but first, they cut the insoles while I'm trying on shoes I already know don't fit! Now I've got custom insoles that look like they were hacked up by someone with a blindfold and kindergarten scissors. And don't even get me started on the upsell circus. Suddenly my Costco socks are no longer worthy, and they're pushing $30 socks like they're spun from unicorn hair and will make me run marathons. Spoiler alert: I can't run, and no amount of overpriced footwear is going to change that. But Roadrunner Sports is acting like their shoes are going to transform me into Usain Bolt. And the grand finale? Their relentless pitch for the VIP membership! Like, congrats, you've just survived the most annoying shoe-buying experience of your life, now join our cult! Discounts, perks--no thanks, I just want shoes, not a lifelong commitment. Gentry Shoes in Kent used to do it right; they'd magically fit my feet without making it a Broadway production, but of course, they closed. Now I'm stuck with Roadrunner's circus act. Just sell me the damn shoes and let me escape without joining your VIP pyramid scheme. Is that so hard? read more

hanna was incredible!!!! i came in for two specific shoes and she was so knowledgeable and kind and we bonded. thank you so much for all of your help!! read more

I was fitted by a short Asian kid in his early 20s. I'm a size 10 wide, but this kid insisted that I was a size 9.5 after using their "high tech" machine and assured me that I'd have a more comfortable running experience. Bought 2 shoes that he had me try on. They were very snug over my feet, but I haven't worn a size 9.5 since I was in my teens. I go home and immediately use one of the two pairs. The shoes fit tight, but there was no discomfort and I used these as my primary activity shoes. As the shoes became more noticeably worn, I switched to the other pair of new shoes. They were tight on my feet and I immediately felt they were uncomfortable to wear. After a single short walk, I couldn't wait to get them off my feet as they were painful to wear. I returned to Road Runner Sports and two employees including the manager listened to my explanation. The same short Asian kid was still working there in the store. The tall manager explained it had been 10 months and I had exceeded the 90 day return period. My explanation for wearing the first pair and not trying on the second pair until recently did not matter. No exchange would be given, so I was left with new shoes that didn't fit. I was unhappy with this experience and didn't return to this Road Runner store for many months. I went back today and there was a new manager. He said he would have exchanged the shoes for the right size if I had seen him instead, but now it was too late. I canceled my VIP membership. I've found that it's better to purchase the same shoes directly from Hoka or Brooks without paying a premium at Road Runner and getting a small 10% discount. There are better sales at the shoe brand's website. Plus, the other apparel at Road Runner is also priced at a premium. No wonder high cost shoes and apparel have fast become best acquired online. Won't buy anything from Road Runner Sports again. read more

Came in on a slightly busy moment on a Sunday. Needed to exchange/return some shoes and WANTED to get a different size and another pair. A salesperson took my name, said it was busy and I was on a wait list to get to. Ok. Fine. So I sat down and waited. Then I watched as new customers came in and were served. Then watched as one salesperson sat and watched his one customer try on a pair. And just watched. All I needed was a different size of what I purchased and another pair of the same. So I sat and watched and waited. Remember, my name was on a waiting list! Got tired of waiting. Maybe I don't look like the customer they like. Or maybe they didn't think I was the type to buy shoes. I've purchased a lot of shoes from this very store. Since I was apparently invisible to help, I just decided to return all of my shoes, and I'll shop elsewhere. There are a lot of other stores to buy shoes from. I'm sure this won't make a dent in their sales or any significance whatsoever to this store so that is how I will respond accordingly. I'll dismiss this store from future purchases. The person who finally took my returns after asking about my sales experience did offer to find some help (get on another wait list?) but didn't seem to care about the situation. So again, that's how I will respond. My buying dollars will go elsewhere. read more

If I could leave one star I would! This location is terrible. I've spent hundreds of dollars on shoes. Socks. Sandals. So many things. But won't spend another penny. My husband bought a pair of shoes FOUR months ago and spent $160 on them. The soles are completely falling apart. I spoke to Jacob first who said he'd see what he could do to help me. Then Michael who said he was the store manager got on the phone and said he couldn't do anything because it was past the 90 days. As a shoe store you should at least stand behind the products you're selling. I'd get it if this had happened after a year or even longer. But four months. Please. He's a truck driver so not even running in them. Buyer beware spend your $ elsewhere so at least if you have a problem they'll help make it right. This store manager doesn't seem to care about its customers at all. He offered to help me go through ASICS for warranty providing me a copy of the receipt. I have it! read more

Road Runner Sports - Falling apart pair of $160 shoes - Shoe Stores Near Me - Kent, Washington

Best Service Ever! Just got back from making a shoe purchase at this store. Excellent knowledgeable customer service (Fit Specialists) which is a rarity these days. I explained my various walking and balance challenges. My person immediately knew which shoes to show me. He also created a personally formed shoe insert for my high arches. While he was busy another Fit Specialist checked out the length of the shoes......seemed a bit short which put me in a size 9 (never had to do this before, but have noticed that the sizes in sport shoes vary widely company to company). Low and behold this solved the problem......the balance of the shoes perfect. I have issues with rolling off the side of my shoes.........not with these though. The shoes are pricey, but worth it. I recommend this shop to everyone! read more

Road Runner Sports - Excellence! - Shoe Stores Near Me - Kent, Washington

Usually I have great experience with this location. Today it was the worst service I've experienced. I will never recommend this location. Not friendly and terrible service. read more

Parking was easy which I appreciate. Store is large and they know their product. I appreciated how helpful and knowledgeable the sales staff is. Stuart helped me and was able to show me two shoes from the same brand I was looking at and told me the differences between the two styles, etc. I ended up buying a pair online since they did not have a color way I wanted in store. They ordered the pair for me and I paid that day. Shoes arrived two days later. I highly recommend road runner for all your walking, running, athletic shoes. read more

This was possibly the best and educational experience I had about running shoes. First off they test and analyze your walk/running pattern to best suit you with the proper shoes. They are there to support your overall health and body in regards to how to walk, run and stand. The people are worked with were Cristina, Allison, Stewart, Jonah, Ben and Nahood! They were all helpful and super knowlegeable! -Louie First time customer read more

I needed to find some good strong walking shoes that could help me in recovery from knee surgery. I went in to the store and Gatlin helped me. He very kindly measured and guided me thru assessing my foot needs. He was so patient and understanding. I really enjoyed working with him. It is this kind of employee that makes loyal customers. Thank you Gatlin. These HOKA's are helping. read more

Gaitlin and the team at Road Runner are so knowledgeable, patient and they want to help you get to the best option. I love this location!

I've gone to all three road runner locations and Shajea at this location was the most knowledgeable sales person of all. Very impressive!

Great running store! Wide selection of shoes and gear. The staff are helpful and very nice to runners of all levels read more

Careful when using your cc with this company. They store it on file and then bill you 1 year later 69.99 for their rewards program. I've been on hold with customer service for an hour, they have no record of an account- as I do not sign up for these types of things. Yet somehow they have my credit card number to charge. Beware read more

5 star rating! When you arrive you get checked in. When it's your turn you are the only focus. Overall, it was a great experience. I had my feet and gait analyzed. Custom insoles made, to try on at no obligation. I was asked questions about my intent to use the shoes. Noah explained my foot differences and recommended a few different brands to try. I ended up with a pair of Hoka'sthat I'm immediately in love with. I also purchased the custom insoles. The experience was so great, start to finish that my wife decided to go through the experience herself while we were here. I highly recommend this store. read more

I went to road runner sports for the 1st time today and was overly impressed! Kenny was super nice to work with and got me into a great new pair of Nike running shoes with custom insoles! Highly recommend to everyone! read more

Road Runner Sports - Nike React Infinity - Shoe Stores Near Me - Kent, Washington

This is the only store I go to to buy my running shoes and custom insoles. I've been going here 4 years now and drive quite a distance to get there. Jakob provided exceptional customer service and I left with awesome shoes! He was very knowledgeable! I love the VIP benefits which allow me to make returns 90 days after wearing the shoes if I don't like them. read more

I went through the elaborate fitting process and they wanted me to buy a size 10 1/5 when I normally buy a 9 or 9 1/5. Then did the insole fitting. So I got a pair of 10/ 1/5 with the insole. My foot kept slipping around in the shoe and sliding off the custom insole. Especially when going downhill or even a slight incline. Took them back and they suggested a half size smaller which was a size 10. I still have the same problem of constant slipping around in the shoe. If I go to them again I will buy off the self in the size I usually get and ignore their suggestions. They may work for other people but they do not work for me. read more

I needed to purchase new running shoes since before the Pandemic but then kind of got distracted. Fast forward three years and now I have injured my foot by jogging in my worn out running shoes. Today I went in to Road Runner Kent Station and Adrian(?) brought me up to speed with new Mizunas and custom arch supports. While I have been frozen in time for 2.5 years, Road Runner has been moving forward with redesigned stores, foot metrics stored in the cloud and even better customer service. read more

I have been in here twice now, and each visit is great! First came in for my husband, and the man helping was very kind and listened to what my husband had to say. We just came in to get a pair of shoes for myself, and I was welcomed right away. The employees truly seem to care and love their jobs. Which makes the experience so much better! read more

Awesome store and awesome employees. Claudia immediately greeted me and assisted me within seconds of coming through the door. She was able to identify the shoe I needed from a photo and quickly found it. The store manager, Stewart further assisted and checked me out. Love this store, the friendly and knowledgeable staff and their genuine interest in your training. read more

Pam is a rockstar at the Kent location. Extremely patient, super helpful and amazing customer service skills from the second I entered the door! HUGE thank you for all your help. Road Runner Sports is the best place to get shoes, with the best selections and excellent customer service. Pam went above and beyond for me and I appreciate the call she made to check something at another location and how she was very efficient. While helping me, another customer walked in and asked for another employee, (who was helping someone) informed the customer that she was with someone and asked if she could help him, he kindly declined because he had talked to this employee earlier and she knew what he was coming in for. Way to multitask. Teamwork, communication, consistency and kindness = happy longtime customers. Kent is about a half hour drive, but worth every mile when you get the kind of service that Road Runner Sports and it's employees give. Thanks again Pam. I appreciate all your help! You are definitely an asset to the company! read more

This is my favorite shoe store! I've been coming here for the past month and have nothing but praise for this store. I was unaware of this store until I received a recommendation from a friend who has frequented this location. Upon walking in I was greeted and acknowledged by everyone in the store. My "fit expert" Pam was very personable and an absolutely pleasure to shop with. Her knowledge of the products was insightful and helped me make an informed decision. She even helped me make custom fitted insoles (so cool!). Overall, my experience went above and beyond my expectation and I will be coming back often whenever I need new shoes for myself or my family and I will make sure to visit my fit expert, Pam! read more

Was helped today by Stewart and was so happy with his quick and knowledgeable help today. I knew the shoes I wanted and had a pretty good idea of what I needed but Stewart still was able to educate me on several features of both the shoes (Hoka - Bondi SR) and the custom insoles. Road Runner Sports is the only specialty store I love visiting. Very helpful staff and a huge selection. The members program is also a great value even if you use it occasionally like me. Got $50 of my purchase today. I continue to recommend RRS to all my friends, family and coworkers. Worth the 40 minute drive for me to get excellent products and service. read more

Came in today and Rica helped me find the perfect shoe. She was very informative, patient and easy to talk to. I got fitted for some custom insoles (a little pricey, $80+). I'm hoping they're going to help my feet feel a lot better! read more

Went in to get fitted for cross country shoes for my son. Staff seemed to be actively ignoring us. After standing by the treadmills for 15 min and trying to make eye contact with any associate in the store, we left. They were greeting and helping the people who came in after us but we were never asked or greeted. Thankfully the Bellevue staff is much better. One star only because I can't do 0. I am a "VIP member" but will not be back to the Kent location. read more

Great place to go and get a precise fit for a pair of shoes. This is not a store to go in and just buy a pair of shoes, you go here to get the proper fit and type of shoe for your feet as well as what can help you address any imbalances you may have with your feet. Eddie at the Kent location helped me fit my feet with a pair of shoes I wouldn't have looked at other wise that work best for my feet for daily walking and a short run (couple miles round trip) a couple times a week. Check these guys out to have a thorough assessment and see which shoes or accessories may help you run or walk more efficiently and live healthier. read more

Christina waited on me today and she was excellent with her people skills and knowledge of the shoes I needed to buy. She spent a lot of time with my husband and I and was an wonderful resource for exactly what we needed!! 5 stars for sure! read more

I can not begin to say how grateful I am, the level of training and knowledge was amazing!!!! Ben took great care to listen to what my needs where and about all the pains I was experiencing. I'm on my feet 12+ hours a day in an urgent care clinic. I would come home with feet that hurt so bad I couldn't walk on them, my knees hurt, my hips and lower back. Ben did some scans, watched my walk on a treadmill and then proceeded to make custom insoles for me. Then he brought out several pairs of shoes for me to try on and continued to bring out a few more until we found the perfect shoe for me. Today I put my new shoes to the test and for the first time in years came home pain free, I literally can get up and walk across my living room without pain. I'm nearly in tears of joy thank you Ben for giving me this wonderful gift!!!! If you are reading this review and you suffer from any sort of foot pain I highly recommend this store they will take great care of you. read more

My daughter is a Middle School and Club Track runner. My husband is a marathon runner. Due to this we need to find a place that sells high quality running gear with knowledgeable staff to best equip our families needs. Eddie was beyond amazing. He was friendly, knowledgeable, well versed in all things running and customer service focused. He was so good with our daughter (she needed a good pair of distance running shoes) that my husband said he would only go back when Eddie was working to get his help. Thank you Eddie for finding our daughter the perfect running shoe and helping to convince her it's not a fashion accessory. He was truly a pleasure to work with. We are now Rewards Plus members and look forward to working with Eddie in the future. read more

Love love love this store! I've been buying shoes here since 1991. even though I don't run anymore I still like the excellent quality of shoe that they sell. I buy my children's shoes here now as well. read more

Unscrupulous business practices. All I wanted was some walking shoes. I was put on a machine to test my walking and another for something else, it involved insoles. I was passed to another rep for no reason. They brought shoes the wrong size [must have been all they had] and I repeatedly told the rep I did not want shoes like that. Finally purchased shoes. Got home looked at the bill . $75 for insoles. I returned it all. Not once did any of the rep's tell me there was a charge for all of it. And you have to join their club to get a discount? at $20, just another way to play the shell game.... Never again for me read more

I earned a pair of New Balance Shoes by volunteering the monthly Adventure Run Event. Since I've already had two pair of New Balance, I decided to give my friend Mandy as her birthday gift. We drove over here just before Christmas. The staff was friendly (I don't remember her name, but she has probably British accent) and immediately lined my friend up for a shoe dog (a person who fits you for shoes). Well, again, sorry! I didn't remember the shoe dog's name! I appologize! It's good to have professional shoe fitting since it's very important. Mandy was instructed by the shoe dog and was able to fit a pair she felt comfortable with. read more

I feel I can give this store 5 stars based on my experience with absolutely reservation whatsoever. I have been running seriously for about 3 years and a friend recommended Road Runner to purchase my next running shoe. I've been to sporting goods stores and running stores in the past, but I've received nothing like the care and attention I received here. Brandon took extra time to film my gait on the treadmill and was able to recommend several different shoes. We must've tried six to eight pairs of shoes before settling on Brooks "Beast" due to crazy push-offs from my stance. He very much took his time with me and at no point did I feel like I was putting him out with all of my shopping and stupid questions. It really is enlightening to see the way you run. The store can also create very well done inserts specifically customized for your foot right then and there! Also, if you're not cool with the inserts or the shoes that you purchase, you can always return them within 90 days. I'm very pleased with the customer service all across the board. I recommend this store wholeheartedly to anyone in the market for a new running shoe. Big thanks to Brandon and Rachel for all of their helpfulness, patience, and knowledge. read more