My first visit was over a year ago and since then, I continue to go back. I'm not sure how she…read morespells her name but Unique was not only professional but she was helpful, knowledgeable and had a pleasant personality! Her expertise was very helpful in the women's AND men's shoes. Also, with the back wall products that helped out my Birkenstock leather tennis shoe purchase for my sister and insoles for my son. Thank you Unique for making my shopping experience pleasant and giving me knowledge of shoes I probably wouldn't purchase if you didn't share your knowledge of the total shoe. (Your warm personality and expertise keeps me coming back)! If you ever get a bad review, it's because THAT PERSON was having a bad day and took you down with it. Keep smiling, sharing your knowledge and expertise. ALWAYS a nice visit just coming inside to see what new products OR sale items are in stock!!! Oh, my last visit there was a Nancy there that helped me. (Nancy, if you are still there smile sometimes and make the customer feel welcome)! You seemed to be holding back when we were talking. Maybe it was because I didn't purchase anything, I just had questions about shoes. One more thing. I absolutely LOVE those laces I purchased...definable will be back for more colors. I do not like to tie my shoes and those were great!!! Thank you Gentry shoe store staff!!!

Haven't purchased my shoes here yet, but did put a pair on hold…read more Definitely 5 stars for the customer service. Both associates were very kind and helpful. Even if I don't purchase this pair of shoes here, I'll be going back here in the future and recommending them to others!

I'm forever a fan of any shoe store that specializes in what they do. And they definitely…read morespecialize in wide shoes here. Walking in, I had no idea what to expect. Honestly as a 40 something year old who wants to remain forever young, I thought the choices here were going to be more senior citizen status. But who am I kidding, my shoe preference is definitely comfort over everything. However, I'll have to admit they had a pretty decent mix of styles. The gentleman helping us (who I assumed is the owner) was very helpful, informative and knowledgeable. We talked about width sizes and how people think width sizes work vs. how they actually work. He suggested to measure my foot because people don't always wear the correct size shoe. In the end, What I genuinely appreciated was no pressure to buy. I was left at my leisure to look and ask for what I wanted. When I caught a boot that fancied my eyes, he didn't have my size in stock but came out with one size smaller and He brought it out and helped me put it on. What shook my inner soul was the fact that he was able to instantly slide the zipper up my thick ankles and calf. No hesitation, no resistance, nothing! I stood up and was amazed at the comfort. Even in a boot one size smaller than I normally wear. I wanted to buy that size but he was very concerned about the toe room and informed me about how much toe room I should actually have. So he said he could order my size and because they were in stock at the distribution warehouse center that was close, I would have the boots in 3-4 days. And as promised he called me and I had the boots in 3 days. I was also given good information on when to buy future shoes for different seasons. So that information was beyond helpful. It was good to hear when the good stock would be available. I had such a good visit and experience, I wanted to write my review quickly after my visit but decided I would wait until I picked up my shoes. I wanted to see if I would have the same experience and I did. In fact, the same gentleman was helping another customer who was a first timer and he was just as friendly with her as he was with me. And he didn't even get the sale but he treated her very genuinely. Boots in hand and took them home and they fit even better than expected. I can't wait to go back for more shoes. Sandals, tennis shoes, ankle boots, dress flats, - they all are calling my name.

Great store! We went in on a Saturday afternoon because we work during their weekday hours and they…read moreare closed Sundays. Despite the store having 3 other customers, we were helped promptly. We tried on about 4 types of shoes and decided on 2 of them. One was not in stock in the color we wanted so they ordered it from their Edmonds store and will call us when it comes in. The store is small but they have a lot of shoes in back. The shoes on display all have the prices listed on the soles but the actual shoes from the back and the boxes on sale didn't have prices listed on them so they had to tell us the prices. The shoes are very comfortable and high quality but you'll be spending a premium price for them. The ones we got were around $170 and $140 ( that one was on sale). The staff was so nice and helpful

Got a pair of shoes, and they gave us a free shirt, they have a wide selection of shoes, and a lot…read moreof discounts, also a website to order off which makes it convenient

Awesome store! Friendly staff. Brandon was very cool to talk to! Super cool guy. As a long time fan…read moreof Richie's, it great to see the store in person and chop it up with Brandon. Definitely recommend coming in to check out! You won't regret it. Thank you, Tribute!

Always a "go to" for forgotten items when traveling! It's a mini version of Nordstrom with high end…read moreskin and beauty products, shoes and clothing.

Very clean and neat location. The cashiers and workers were attentive and helpful. I was satisfied…read moreby how well organized things were :D

We went right before they were closing. All the young ladies were very helpful, attentive,…read moreespecially Liana giving suggestions. We found the shoes we wanted, hubby got work boots, and walking shoes, I found a pair of walking shoes for our convention we will be attending. Lots of walking. Place was clean, I used the restroom and it was clean also. The prices was also affordable for comfy shoes. I don't get why they have a 1.5 star rating. I told people none of the poor ratings were from Elite Yelpers so I won't go by that. There's always complainers in the bunch. But we had great service from this crew.

ATTN: SKETCHERS HQ/DISTRICT MANAGER!!…read more I will also send a formal letter to corporate. I've had friendlier interactions with parking meters. I didn't walk into Sketchers expecting some white glove service, but my experience is definitely worth sharing. I approached the sales associate needing a size check. I smiled and said "Hi". No eye contact or any acknowledgment was shown. Perhaps, she didn't hear me, I thought. So I kindly asked, "can you help me find size 8 in this?" Still no eye contact. No words. She grabs the shoe out of my hand, and stomps her way over pissy & annoyed - I followed. She searched through the boxes, grabs a box and hands it over rushing to walk away. Still not a single word, but I thanked her anyway (because some of us were raised right). Surprise! Wrong shoes. At that point, I became the employee--checking boxes, searching aisles. Guess what? I found the right size and the correct pair faster than she found the will to speak. By the time I got to the register, I was done. I didn't say a word. Neither did she. I'm attaching the receipt with timestamp and associate number because I genuinely want someone at Skechers HQ to take this seriously. Now look, I don't expect every retail employee to throw me a party, but is a "hello" too much to ask? A "can I help you?" A nod? Human decency? Worst of all? I watched the same associate treat the customer before me like an actual human being. Different race. Different vibe. And I really don't want to play the race card, but it was a stark difference I couldn't help but notice. Skechers, if this person is a manager, I urge you to reconsider her qualifications. If she's not, please train her like it's Day 1 at Customer Service 101. We all have bad days. But when bad days become the standard, it's time to clean house.

Nacho and his team did a great job, I really like to come to this store because they make me feel…read morecomfortable, I do recommend to come here.

i bought a pair of little sneakers for my grandson online & the price was $64.99 once my i received…read moremy item opened it up the sticker on the bottom of the shoe had 26.99. i emailed them pictures & a receipt, they offered me just a store credit. my question is why sell shoes for one price online & the sticker on the shoe has another price, so noone bothered to check on the real price before taking my hard earned money!!! very bad buisness

This location is no longer there and neither is the one in university district that is listed on…read moretheir website. Wasted an hour looking for this location.

The best shop in Seattle for sneaker heads & finding hype brands/labels. They recently moved from…read morethe ave in the u-district to a remodeled space in the Sodo neighborhood a couple blocks away from safeco field. They have a parking lot which makes it convenient too. Anytime I go there, Sheng & the other employees are happy to answer questions to help me find what I like. I love the shoe collection, lots of rare kicks and also classics in many sizes. Mostly new and some used as they also do consignment. It's an all around good store.

Nicish presentation, the shop is clean. They have 2 shoe arcade machine, both have been out of…read moreorder for a while. Okay, for the main reason for 2 stars. I was looking through the dunks, and saw some pandas, and checked the price. $330 . More then double the goat and stockx price. I don't think they are going to be in business much longer

This store is way to overpriced bruh pandas for 335? Lucky greens for 425? Nah this store is so badread more