Loved this store. I have been reading about the poor…read moreservice, that didn't happen to me or my fiancé. Treated well. Great selection of hats, boots and shirts, as well as many other cool items. I tried on several hats, and boots. I purchased a pair of steel toed work boots a hat and an excellent pair of cowboy boots. Hey, they ain't mind readers, it is a laid back atmosphere kind of store, if you have a question, need assistance, just ask. Very friendly. They kind of let you just browse around. You went in there looking for something, tell them what you are looking for, for crying out loud, it's not a used car lot with salesman coming up to you trying to push something on you! I absolutely loved the store!

The service here is terrible. They have a fairly good selection, but it absolutely ruined by how…read morethey treat you. I kept getting ignored or left standing. They offered to do shaping on my new hat. They said it would take 20-30 minutes which, no biggy, if it takes time to do it right then right on. But I come back 30 minutes later the guy looks at me, walks away, then I see him shape it in the back for probably 30 seconds super rushed. Weird vibes

(02/19/2026) Jacob is the best! I am a retired master storekeeper with over 40 years experience in…read moreluxury retail (Rolex) and I do know what I'm talking about. Jacob knows his merchandise, knows how it fits, what all the cool gear to collect, to wear, to gift. And, what is selling fastest. I told my wife after we left that Jacob provided an above average client experience for me, and, he did with a smile and a sense of humor. Lastly, Jacob is the biggest Seahawks fan ion the staff. 5 stars and my highest recommendation to Jacob GO HAWKS!

Seahawks Pro Shop / Fanatics - Absolute Failure in Customer Service…read more I am so sad, so disappointed & frustrated as I am a true blue 12th Man Fan! I was so excited when I received the email this morning that had play off t-shirts and all sorts of other items on sale today!! Then the worst happened..... This was one of the worst online shopping and customer service experiences I have ever had. I placed an order on December 19 using a valid promo code (STARS60) that WAS applied and showed sale pricing in my cart before checkout. After placing the order, I discovered that 3 of the 5 items were charged at FULL PRICE, resulting in an overcharge of $38.40 (not including tax). I immediately contacted customer service and spent over 45 minutes in chat -- first with a useless virtual assistant that repeatedly gave the same canned response, then with a live agent who clearly did not read the chat history and asked me to repeat everything. Here's what made this unacceptable: I was blamed for not applying the promo code -- even though I DID. I was told the promo code "works fine," implying the mistake was mine. I was refused a refund or price adjustment. I was told my only option was to wait for the items to arrive and return them -- for THEIR mistake. I asked for a supervisor and was ignored. Because they dragged this out for so long, I was told the order could no longer be canceled since it passed the 30-minute window -- a window THEY caused me to miss. To top it off, I was lectured about "professional language" while being talked in circles and denied a resolution. Eventually, a "back office ticket" was opened (after nearly an hour of wasted time), with no guarantee of correction -- just "wait 24-48 hours." This experience felt like a bait-and-switch, followed by deflection, blame, and zero accountability. For an official NFL team store and a company as large as Fanatics, this level of incompetence and disregard for customers is shocking. If this happened to me, I have zero confidence it isn't happening to others. I strongly advise others to screenshot EVERYTHING before checkout -- because if something goes wrong, don't expect them to fix it.

Kyle needs a promotion, knew my hat right away always remembers me and puts me on with the new…read morestyle every two weeks. RAISE please, can't go in not seeing him making more money

Found the mini Blitz stuffed animal I was looking for here. Employees are very friendly and…read morewelcoming.

My kid tried to buy an item at this store. His card did not have the full amount avalible. Rather…read morethan canceling the sale - they took the full amount of what was avalible in his account and then said that they have no way of giving a refund. Horrible business.

A decent store that sells unique face coverings, face masks, hats and clothes. Attractive and…read moreeye-catching attires around the whole store. Decent selection of inventory. Bought an adjustable SEATTLE Black Face Mask with ear loop and filter. A VERY good one for $10.00! Like it very much. Good retail store to visit and browse around at whenever at the Westfield Southcenter Mall!

Good products, rude staff. I asked a simple question if they had any deals going on & the man…read moreliterally looked at his coworker and they just started laughing as if that was the weirdest question. felt so uncomfortable

I give this review one star do for the poor customer service and lack of help, I was trying look…read morefor a size for my brother and I ask for help the gentleman in front with navy blue glass was very unhelpful, telling they don't current the size of 8, I was very unhappy how they handle very unprofessional