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Pick Your Part - Austin

2.5 (13 reviews)
Closed • 9:00 am - 4:30 pm
Updated 2 months ago

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1 year ago

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Lkq Corporation I.

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1 year ago

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2 years ago

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3 years ago

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3 years ago

Great place great parts great employees great prices just pick the right part and get a receipt and Get your parts MARKED!!

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5 years ago

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9 years ago

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7 years ago

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7 years ago

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9 years ago

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9 years ago

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9 years ago

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11 years ago

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Advance Auto Parts

Advance Auto Parts

(21 reviews)

Easy and straight to the point. Parts are reliable and guys there know how to work with youread more

Jorden at location 06867 should be terminated, reprimanded, demoted, transferred for his…read moreunprofessionalism. As an elite member for the last several years I have been to many locations and every single auto parts store that exist I am a regular premium customer to all of them because I buy and sell quite a few cars. Just got a 2011 Acura RDX turbo and needed something very simple as a relay. Advance Auto has one of the best online fitment and purchase to pick up systems in place. Found the part I needed so I decided to just go pick it up. I showed up I tried to buy two of them but they only had one, the guy who rang me up was very professional and polite. Took the part went in the parking lot did not even have it in my possession for 2 minutes and it did not work properly. I then walked back into the store with my receipt I had for 2 minutes. The guy Jorden said that it was the wrong part looked up the correct part and the correct part was four times the price of the one that I purchased. I agreed to pay the extra money since they had it in stock so I was ready to do an exchange. He then looked at me and told me he refuses to exchange it and refuses to give me a refund. At first I thought he was joking but he was not. He refused to exchange or refund it not because of policy but because he told me to my face "you ordered the wrong part" and then he talked trash about the guy that rang me up as if it was his fault. I also have a screenshot that says it's an exact fit for the part that I purchased and then he said that the fitment is always incorrect. I've been buying at advance Auto for years and just relocated to the area and this is the nearest location and very seldom does advance Auto make a mistake on the fitment. I then told Jorden that his response and attitude is unacceptable and I will be complaining. He then said to me "I don't care". So basically advance Auto has this guy named Jorden who doesn't care about customers, who trashes his employees and also talks trash about the online fitment system. In the end I took the part that he refused to refund or exchange which I was willing to buy but due to his attitude I refuse to spend more money with him. Went a mile or so down the road and bought it from another company or I bought an extra one I should say because I needed to purchase two of them. So once I went to the other competitor location (who was actually a lot more professional than this rude jerk Jorden) I put the new part in the car along with the part that he said was my fault that I ordered the wrong part. I am also including a picture of exact fitment because this guy Jorden said it was not exact fit. The end result was I originally purchased the correct part I just needed two of them and they only had one. The main point of this is this guy Jorden is 100% wrong I had the original part as the website stated, the cashier guy was correct and I was correct. The only person here that was actually wrong was Jorden. It seems he doesn't have respect for the company that he works for or his employees or his customers. In addition to this I contacted the corporate complaint as of today it has been a couple of days and I was told I would be contacted by a team leader at this location. I never got a contact from the team leader so even the corporate here or the local location is failing to do their job. I have many friends I've made in advance autos just because I'm a regular and never before has anyone been so unprofessional and ridiculous. I don't really work well with guys that think they know everything and trash everything around them and this seems to be the case. So I'm sure that if corporate decides to respond to this it will be a basic templated response that says I'm sorry you had a bad experience, blah blah but then do nothing about it and let this guy run off their business. Good luck advance Auto with this guy Jorden should you choose to keep this guy on the payroll.

LKQ Self Service Auto Parts

LKQ Self Service Auto Parts

(18 reviews)

Hands down the worst yard I've been to in 25 years if wrenching. Prices are ridiculous and…read morenon-negotiable. Inventory is extremely inaccurate, and the yard is an absolute disaster. They don't even pull the wheels off, but they pillage all the trunks so there's no lug wrenches floating around. Several of the cars with wheels still on are not even stabilized properly to make wheel removal safe. Every time I think it might be worth the time savings of stopping here instead of their competitors I'm proven wrong. It's barely a functional salvage yard and more often than not a complete waste of time. Just use car-part.com or wrench-a-part. You'll be glad you did.

It's a typical self-service junkyard, much like Pick n Pull in other cities…read more Get the parts pricing online in case they try to jack the prices up or misprice parts at the window - https://www.lkqpickyourpart.com/locations/LKQ_Pick_Your_Part_-_Austin-234/prices/ (this is why you have a fully charged smartphone with you). $3 to get in. Bring more tools than you think you'll need. There's often other people out there who may or may not help you if you forget a tool, I had someone loan me an electric ratchet when I forgot my regular ratchet set in the car, only had basic wrenches in my bag (and didn't want to pay the $3 again). They WILL look through your stuff on your way out. There's also Wrench A Part in Del Valle, but that's a lot further for me, and they rarely have my car model.

Pick Your Part - Austin - autopartssupplies - Updated May 2026

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