I am very disappointed with my recent experience with Picasso and Sons Moving Company.
Their price was significantly higher than the other quotes I received, but I had used them before and had previously been impressed with their attention to detail. Because of that prior experience, I chose to pay more with the expectation that the service would be worth it.
At the beginning of the move, the crew did a good job. They worked hard, wrapped furniture carefully, and appeared to take care of my belongings. However, there were several major issues that followed.
They were supposed to bring two trucks but only arrived with one. They also arrived late, which caused the move to run very late. The job was not completed on the first day, and I was told they would return the next day to finish. To date, that has not happened.
One major point of caution: I would not recommend paying until the job is completely finished. Danie was very insistent that I pay that day because he said his crew expected to be paid. Unfortunately, once payment was made, the level of service changed completely. Before payment, communication was fine. After payment, Danie became largely non-responsive, and the remaining work was not completed.
There were also items left at the original house, including grills and cabinets, that they had to go back and pick up. I personally gave Danie specific instructions for picking them up, but those instructions were not followed, which resulted in them having to make two trips back to the house. One of the cabinets they picked up looked fine in the photos, but Danie later stated that it was moldy and threw it away, which is very difficult for me to understand or accept.
The grills were supposed to be delivered to the backyard, which I explained multiple times. Instead, they were simply dropped off in front of the garage. I have an elderly mother and no way to safely move heavy grills myself, so I will now have to hire someone else to complete that part of the job. Even more concerning, the propane tanks were left on, and propane was leaking from the grills. We noticed the odor outside the house, which created a serious safety concern.
It is unfortunate because, based on the beginning of the move and my prior experience, I initially would have recommended Picasso and Sons Moving Company. However, after dealing with the lack of follow-through, lack of responsiveness, incomplete work, discarded property, and safety concerns, I can no longer recommend them. I am now looking into further action to recover some of the costs associated with this experience. read more