I had trouble with transferring my WiFi to a different address because the previous tenant moved…read moreout without paying his bill and canceling his services. It took DAYS of multiple phone calls with each employee telling me that it would take 10 days before I could transfer. One individual told me to go in the store and speak with a manager. I had to drive 30 min out of my way to fix a problem that I didn't cause. I was extremely upset due to the fact that I was paying for Cox WiFi but wasn't getting any service and they wouldn't reimburse me for the days I wasn't able to access it. Once I got to the store the line was over an hour long. I waited for about 30 min before asking for a manager. Avrum came to assist me and he was absolutely amazing. He immediately helped me transfer my WiFi into my new apartment with no issues. He was extremely professional and made sure I was taken care of before leaving the store. Thank goodness for Avrum because I would have given 0 stars and transferred to a new WiFi company. Thank you Avrum for saving the day and keeping your customers happy.

Moving sucks ass but Derek at Cox really made it seamlessl! We're hopeful all our new stuff…read moreoperates well!

I don't know why I have put up with this company for over 25 years. All they do is raise my bill…read moreand fail to provide service. When there is an outage they just say tough luck we are working on it. No help no updates then when bill time comes "oh we are going to charge you $60 more a month." I get why everyone is just streaming.

David, the owner is a true professional. He has proven to be extremely consistent, knowledgeable,…read moreand delivers what he promises. He took the important step of setting up a VOIP system along with a internet provider for my Arizona business off of my plate. He has multiple connections that respond immediately. His follow up was on point and he makes sure each and every step is taken care of and explained in detail. Refreshing to come across someone who sincerely cares and he deserves all the success that comes his way. Highly recommend!!!

I had a huge pricing issue due to errors at the call center. After a month and a huge amount of…read morechats, an agent told me to go to a Cox store. I was a bit hesitant, but I went. Boy, am I glad I did. I was helped by Soffi and Draya, who proceeded to listen to my insanely long story, boil it down to the issue I needed help with, and then made sure I was taken care of. They were absolutely brilliant and I am so glad I came. Thank you Soffi and Draya!

I'm just trying to return our modem and it's an hour fucking wait! No bueno!‍. I'm tempted…read moreto just leave it on a counter; but I'm sure I'll be billed for it!‍

Brought in my broken IPhone to Verizon and Zavontae couldn't have be nicer and had amazing…read morepatience. Zavontae's impeccable customer service was truly appreciated. You don't see that professionalism these days, especially from young adults. Thank you Zavontae and Verizon are lucky to have you.

Came in to open up a new phone plan. Zavontae spent more than an hour with me explaining…read moreeverything and even took the time to help assist in getting me set up with all the discounts that I was eligible for. I can say this was the most pleasant experience I have had at a Verizon store! Keep up the good work Zavontae!

this review comes in two parts…read more The first part being a "One Star". I had received my bill from Century Link and the "Price for Life" had increased. I checked their web site to confirm pricing and the details. I discovered new "Price for LIfe" customers are getting the same service for $10 less per month, $45 per month for new customers. I called and questioned why there was an increase. They explained that the internet service price would remain the same for life, but the "Century Link @Ease" service would increase periodically. So my price would increase. So Price for Life is as they said in their commercials "They can't do that!" is correct. I asked to be transferred to retention, but the operator told me should could not do that without a reason. I asked her to get me a supervisor who could transfer me to retention. I was put on hold and she came back and transferred me to retention. This is the 4 star part I was transferred to Lisa #AC46983. I explained my case to Lisa and asked to have the @Ease service removed from my account and also my monthly charge reduced to the amount that new Price for Life customers were receiving. Lisa was understanding and attentive. She immediately made the changes. Lisa understands the value of customers and how to provide customer service. Many thanks to Lisa for taking care of my issues and making this customer happy.

Very frustrated. I have a $60 credit coming back and they tell me it takes 6 to 8 weeks to get a…read morecredit issued to me in the form of a check this is just wrong

I bought a phone and needed to transfer my information over. I didn't remember any passwords or pin…read morenumbers, but thanks to the patience of Zaith, who was training and the lovely Vicky, I was able to get everything transferred ans workes out in about an hour. I was charged $45 to switch things, but that was not their fault.

Like many other people, I recently had to upgrade my cell phone due to the 5G rollout. I was happy…read moreenough with my old phone and I did not look forward to the time I would have to spend setting up and becoming familiar with a new cell phone. Using the internet, I found a Boost Mobile store near me at 3202 E. Greenway Rd. #1605 Phoenix, Az. 85032. I was impressed when I walked into the store and a young lady named Cynthia said, "How may I help you." Cynthia's charisma and attention to me as a customer helped to put me at ease. Cynthia's ability to listen and help me made the process so much faster and easier than I ever expected. She is friendly, knowledgeable, and very skilled. My visit to this store was beyond my expectations. It's not often that I experience this kind of professionalism from anyone, let alone such a young person. The store was neat, clean, and well organized. Cynthia's great customer service is why I would go back to this Boost Mobile store. This young lady would be a tremendous asset to any business that she may to choose to work for.

Cancellation process and the customer service chat option on their website. Can't get anywhere with…read moretheir chat service, and when you think you have, there's no follow through.

Terrible internet service. We have had spooling for 10 days. When we call they say there is an…read moreoutage in our area (North Scottsdale) They have no idea when it will be fixed

MATT AND CASEY DESERVE EMPLOYEE OF THE YEAR!…read more I honestly cannot say enough wonderful things about Matt and Casey! These two take customer service to an entirely different level. Matt is an absolute iPhone SUPER GENIUS! Seriously, if Apple ever loses the instruction manual, just call Matt. He helped me with my iPhone, knew exactly what to do, and was incredibly knowledgeable, patient, and kind. Then there's Casey, who went completely above and beyond trying to help me with my Apple Watch. Unfortunately, the one I wanted wasn't in stock, and he genuinely felt bad about it! He immediately started checking to see if there was one available because he truly wanted to help. THAT is customer service! These two don't just show up and do their jobs--they genuinely care about their customers and go out of their way to make sure you leave happy. Matt and Casey are absolute ROCK STARS. Give them a raise, a bonus, a trophy, and Employee of the Year because they have earned ALL OF IT! Best customer service EVER!

Mike B. is helping us today. My husband came in the other day and he wasn't here so he left and…read morecame back today just to work with Mike. They have a bond, Mike knows what he is talking about and provides great service

I've been an AZCAPPY customer for many years for domain names. It has been a pleasure to work with…read morethem.

I didn't get service through them because I am not a business. I called to see if they served…read morehomes. BUT he took the time to make recommendations and answer my questions anyway and told me to call again anytime I had questions. I would do business with this company if I owned a business!

Verizon Desert Ridge center Phoenix AZ…read more Quick service but the guy should of told my daughter he needed her verizon code number and her Apple ID before starting the transfers to new phone so she didn't have to stop the process and get this info off the old phone. You do this every day. Why aren't your more organized?

If you enjoy long waits that are twice as long as they tell you along with rude customer service,…read moreby all means, this is the place for you. Look at their reviews - it's not an isolated incident. Go anywhere but here. Update: I messaged them after their response below to give them a chance to respond. They can easily message me for more information but don't. They don't really care to make you happy, they just want to make it look like they responded to my review as if they care. They have very low reviews for a reason.