Great costumer service! The man who helped me tonight was extremely kind. This place has always been a classic stop before going to someone's house when I need some food to bring! Definitely recommend! read more

Prepaid for a small tray of pretzels on a random Sunday. The time for pick up was 1:45 when I put the order in days before. When I went to pick up the manager said I had to wait 10 minutes but the tray wasn't ready until 2:10. That was 25 minutes past when the order was supposed to be picked up. That's unacceptable and the manager wasn't even apologetic. Won't be returning to that location again. read more

What kind of food store doesn't take walk in customers? I've stood in line at opening time for probably the last 6 Super Bowls because it was all walk in, no preordering. Staff didn't even ask what I needed and try to accommodate me. Just lost a customer. read more

Great pretzels but garbage service. So busy on the weekends they cannot keep up w orders. They will lie and tell you a short wait time and then you stand around for 20 minutes. Don't waste your time. I'm going to try a location further away and hope they run things better!!! read more

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Pretzels are okay but not even warm and the staff were not very friendly. Too much to ask for warm fresh pretzels!

second time I came in don't have what is on the menu. I wanted the mini dogs over an hour before closing. Won't be back!

Went to Philly Pretzel Factory for the first time. All I can say is the pretzels were delicious. What more can you ask for. read more

Thumbs down, Fine all of the prices went up for the pretzels, but now they want to charge $1 each for a tiny little dip?? even plain mustard! They don't give mustard packets with your pretzels. read more

Philly Pretzel Factory - This is how much mustard they give you for $1 even though I bought 10 pretzels - Pretzels Near Me - Bellmore, New York

Went in again yesterday on a whim, great customer service and friendly staff. Been here a few times now and my family really enjoys it, great hot pretzels and excellent dipping sauces. Our favorites are chocolate, cinnamon and pumpkin, though I hear the mustard is excellent I have yet to try it. I really like this place and will keep going back, an excellent party snack. read more

I want to start by saying that we have always LOVED this location. I've ordered many time for the Mepham football team. I was told by the manager today that there is a new owner. It shows. The young woman took an order from me for a party for the Wantagh Parade. She said she was the manager. . I asked if I could order a platter with shamrock pretzels on top she said no. I explained I would pay extra. She said no. She explained to me that the shamrock pretzels were only for the buckets. I said ok and ordered a bucket. There are 2 sizes of shamrock pretzels I asked if I could order the smaller ones and pay extra . She said no. I ordered 1 bucket and paid $7 for an extra Shamrock pretzel. She allowed this. I asked her to put it in the bucket as we were headed straight to the parade. She said that she would. Her attitude when ordering was HORRIBLE. The woman behind me when I ordered commented that she was rude. When my husband picked up the Bucket , she had put the extra shamrock k pretzel in a separate bag.. Not displayed in the bucket. I was upset. As it was being put out on a buffet table for the pipers. I drive back upset and asked her why. I then said could you please display it she said no I can give you the sticks to do it yourself. At this point I lost it and I did use profanity I said how fn hard is it to do this. One of her employees came over nervously laughed and did it for me. I said I will be calling the owner as you are poorly representing your company. She said go ahead he doesn't care and you don't know him he is a new owner. So rude!! Unbelievable!! read more

Philly Pretzel Factory in Bellmore NY off of Jerusalem Avenue in the corner store. They were open today after 6pm on a 4th of July weekend and what I saw was very interesting. I saw a cute little store with decorated windows, (See Pix) a billboard sign in the front; and what I found were welcoming workers. How I went in; I parked in one of the angular spots on the north side of the street, crossing traffic safely, (See Pix) I saw a lady bringing a bunch of containers out from the store. I asked her about the place. She said she has been coming there for a while and they have really nice and fresh things. So, I went in. Yes, I bought a salted soft fresh pretzel with a cheese dip. A crew of 4, what do I say, adorable young girls, Allie in the front and the others doing various chores in the open view back area. I found it such a pleasure to find such friendly and what appeared to be hard working workers there. (See pix) I asked out loud to the crew, if anyone knew how long this cute little store has been here. Seems it has been there for about 7 years. (Give or take / the 1 to 2 year Pandemic) The place appeared clean and the girls working there all wore mask and company tee shirts. I saw lots and lots of different kinds of Pretzel creations for sale. There's quite a variety of them. I did take menus of which one side says the regular items and the other side has larger amounts for purchase. Allie also directed me to the wall menu of the many different kinds of dips available. (See Pix) It was a brief but pleasant stop and when in the area or for an occasion I do plan to stop in again. read more

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Hey, sometimes you need like 100 mini pretzels. Not me personally, never me! But maybe for a party. And sometimes you just need to try all the dips, like the mustard, and the cheese, and the chocolate. Maybe all at once. Maybe back to back to back. But not me, I'm a gentleman and will definitely wait until all the guests arrive. Anyway, these were a hit with the partygoers. They didn't even notice the bunch of pretzels that were missing when someone who looks a lot like me (but is most definitely not me) snuck some pretzels away. read more

Philly Pretzel Factory - Pretzels Near Me - Bellmore, New York

Pretzels are okay. Service is horrible. I ordered in advance for a pick up at a specific time and not only were they behind,I wasn't given an estimate the first of the 3 times i showed up for my order. When it was finally ready they were completely unapologetic and rude. I watched them to rude to a bunch of other customers walking in. It literally feels like they are doing us a favor by patronizing their business. read more

Well Melissa you were extremely rude and disrespected the manager. I was a customer in the store at that time. There is no excuse for cursing at a kid that was only doing their job. I only hope that never happens to someone you know. Absolutely unacceptable behavior from you. You should apologize to the employee. Putting sticks in a pretzel is not a reason to drive back to the store and come in like a raging lunatic demanding your pretzel be displayed properly. You should be ashamed of your actions. read more

Yummy and fresh pretzels !!! We've gotten a big Turkey shaped pretzel a few times for Thanksgiving!! Such a hit!!! My son wants to do a pretzel bar for his communion party. read more

We were just passing by and saw this place and decided to see what it was. Got some pretzels, pepperoni pizza pretzel and a spicy hotdog. OMG!!! The pretzels were warm and good. The spicy hot dog was so good but the pepperoni pizza pretzel was soooo good that I just gulp it down. My big mistake was not tasting it right there and then because I sure would have bought more. I wish we had turned around to get some more. This was our first time but definitely will not going to be the last. How come I didn't know about this place before? read more

Philly Pretzel Factory - cars parked in front - Pretzels Near Me - Bellmore, New York

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This looks lace is actually pretty good and a little unexpected. It's not just regular pretzels. The best item, for me, was the Cheesesteak Pretzel. It's hot and gooey and yummy....and worth the drive of app 30 mins I have to get it. They, also, have pretzel nuggets with dipping sauces and pretzel dogs, both are good. They, also, do platters and catering. I'd give the a 3.5 if I could give a half star. Definitely will go back again. read more

Been wanting to try this place for a long time. First heard about this place from Undercover Boss, but just realized recently there was a location on Long Island. Unfortunately the pretzels were not as great as I had hoped. Perhaps had I gone at a busier time or happened to arrive when the pretzels come fresh out of the oven, but the ones I got were a bit too hard and tasted almost stale. The salt wasn't too overbearing though, so I liked it in that sense. The best thing they had were the dipping sauces. The spicy mustard is REALLY spicy. The honey mustard was their best sauce. I'm a big fan of soft pretzels, but Philly Pretzel Factory pretzels weren't all that soft. I'd take Auntie Anne's over these any day. read more

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Love this place! Pretzels are warm and delicious! I would recommend this place to my family and friends....

Ordered the family bucket for a delivery. Apparently, they have not figured out when you put hot pretzel nuggets in a bucket and Oreo feed to cover it with a plastic top, this will cause mass condensation. Has to throw out 20 nuggets as they were half saturated/wet. Top layer AND bottom layer as there was actually liquid on the bottom of the bucket. Adding to the frustration and disappointment was the fact that most of the salt had dissolved as well because of trapped heat. This is your business. If you don't realize that an almost airtight plastic cover would do this, you're in the wrong business. read more

Pretzels are good but staff on the other hand leaves a lot to be desired. Stopped in today around 5:30 PM to purchase 20 pretzels. When I entered one of the employees was on her phone and the other eventually assisted me. There was not enough pretzels to fill my order and when I enquired if any more would be ready, I was told not right now. Probably shouldn't blame the employees as no one was there to manage them. read more

Ordered a small tray of rivets and 2 sauces on Wednesday morning for Thursday afternoon (4th of July). I understood they were busy so I'm not surprised, but our ordered was cancelled 45 minutes before pickup because they "couldnt fullfil it". We went to the store to inquire why, and they didn't say anything besides that they "couldn't complete it," as they're making more infront of us, and then asked if i wanted to order anything else. I understand there's a large amount of orders on the 4th of July and very minimal staff, but then they should prepare accordingly; dont take more orders after a certain time, or cancel orders EARLIER, not within the hour of pickup. That should be a given in any customer service establishment. I know my order was cancelled so that the employees had less on their plate, and I completely understand how frustrating it can be on a busy holiday, but my order was placed in advanced & if there was an issue, I should have been directly contacted. It was very frustrating to have my meal arrangements altered at the last second; my order was paid for, therefore, shouldve been fulfilled. Don't order from here, go to the Massapequa location, they provided adequate service on very short notice. read more

They're cheap, make an ok product and it gets the job done. Nothing is great but it's convenient. You want something ok for a party, get these. But don't expect that you can get anything thoroughly enjoyable or that the pretzels will wow you. Editing my review to add the following: I'm getting frustrated with this place. I tried to make an order for a party. That's the only reason I would come here, as again, the pretzels are just ok, but they're fun for a party. Unfortunately, actually buying the product is difficult. Tried to call to make an order. They make it clear on the phone message that you should buy online. Here's the problem. Online ordering doesn't work. So my wife had to do the drive to make the order. Apparently, they only accept walk-ins now (would have been nice if this was communicated on the website or the voice message so she didn't have to do the long drive for nothing). They told her that she should come back before the party, but that it would take them a while to make the order after she waited on the line. This is not the way to keep customers buying your product. read more

I love pretzels and they sell some great pretzels. I got 6 pretzels and brought some home. These aren't your mall food court pretzels with butter these are real philly style pretzels. If you have ever gone to a hot dog cart in the city and gotten a pretzel these are what you hoped those would be. Hot dog cart pretzels have basically become inedible over the years. They are hard soggy and tasteless. Philly pretzels are soft, chewy and delicious! read more

I use them every time I have an event and I am never disappointed. The products are affordable, the pretzels are delicious, and the customer service is excellent. I even made an error the last time I placed an order and the manager was nothing but accommodating in resolving the issue. read more

They used to offer mustard with any purchase of a pretzel. Now it's sold separately? Not talking fancy mustard here folks! That's like charging for ketchup on a hot dog purchase. That's like charging for garlic powder at a pizzeria. That's like charging for duck sauce at a Chinese restaurant. People don't like to get nickel and dimed and here it's very obvious. read more

Place is always busy and delicious! No other place like this around the area! I usually order their trays for family parties, holidays, etc. If you do want to place this kind of order, make sure to call a few days in advance! I've ordered so far for Thanksgiving, Christmas Eve and Super Bowl with a few small parties in between. All times they were very specific on what time you will need to pick up your order and seemed pretty organized with doing so. They will also require you pay in advance over the phone with your credit card. From what I remember the 1/2 tray of rivets which was like 125ct or so came with 2 large sides of sauce of your choice and was $25. Great deal I say! They offer a few coupons on their website too. My personal favorite sauces are the spicy mustard, cheese and cinnamon! If you're in the area, definitely try to stop by. It's very small, like a take out place. Keep up the good work! **Only negative is that this shopping center is not good with parking and on a busy road, be careful! They have a back parking lot!** read more

I love the pretzels here they are always fresh and so reasonably priced. I also like the butter cream dip it's amazing.

Ive been going to Philadelphia for years and years and always came back with a pretzel from Philly Pretzel Factory. They are the best pretzels in the world (in my opinion anyway). When I saw that a location opened in Bellmore, I had to check it out. I live on North Shore of Suffolk County, a good 35+ miles from Bellmore. But it was totally worth the drive to get these pretzels. They were exactly like the ones I get in Philly. I cannot be any happier to know I can get my favorite pretzels outside of Philly. The missing one star is just because it is far from me. So really unless I'm already in Nassau or even on the South Shore of Suffolk its a little bit of a hike. Lets face it, we spend enough time in traffic on the daily and as much as I love these pretzels, my hatred for the traffic on the Southern State usually prevails so I get to eat them far less than I would like. read more

The pretzels are very good. But the service leaves a bit to be desired. I tried ordering a tray of pretzels a day in advance of Christmas Eve. I was told that the location was only going to allow walk ins on Christmas Eve. Thats entirely okay because I understand I reached out rather late. So I called at 10am and was told to come in and place an order. It should take approximately 30 minutes to get a platter together. So I showed up to place my order around lunch and was told that the tray wouldn't be ready until 630 pm?!? That's 5 hours from when I was going to place the order. I'm sure that girls at the counter just didn't want to do any work. This left a very bad taste in my mouth and even though I used to go monthly to this pretzel store, I won't be returning. read more

Forest hills location recently opened up. Can't wait for more locations in queens to be opened soon

Ok so the pretzels were ok. They were just a tad bit doughy. Crust could have been a bit more crusty, if you know what I mean lol. Just didn't have that bite. DO NOT get the cinnamon sugar. It's just too doughy and overpowers the amount of cinnamon and sugar they put on it. They should sweeten the dough for that particular pretzel. Oh and there's no seating. There's a little area to stand and eat your pretzel but that's about it. So was it good? Yes. Would I go back? Probably not. read more

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Great place very friendly prices are very reasonable. I defiantly get pretzels for all my friends

Amazing pretzels. My only gripe I don't like the shape that they make the pretzels. Make them regular. It's confusing how many you get because of the awkward shape. read more

Picked up a tray of pretzels for my mom for Super Bowl Sunday and what a disaster it was. I went around 11:30 AM and the line was down the whole shopping center. I ended up waiting two hours in the freezing cold. Personally, I think the whole set up was ridiculous. For a business that knows Super Bowl Sunday is one of their biggest days of the year they did not have anything in place to handle the volume of orders. They did not accept preorders (ridiculous if you ask me) and they had people waiting online in the freezing cold not even offering samples or coffee. Just seems like poor planning and management and although the pretzels were alright I would never wait on a line for them again. I just hope they figure out how to manage busy days otherwise they could be in trouble! read more

Buy 5 get 5 free with coupon. I got 2 of the extra spicy mustard which are dirt cheap at 50 cents each. Love love love them. I could do without the 2 dollars in quarters since they didn't have singles but ill live. Good times. Gimme all the carbs. read more

Philly Pretzel Factory - Yeah bitches - Pretzels Near Me - Bellmore, New York

Best pretzels anywhere! Stopped one day for a buy 3, get 3 special. They were fantastic! Nothing like a warm chewy pretzel. Since then, I have ordered a platter for a block party I went to. Big hit! Any other events, I will surely go there for a platter to take with me. The one downside is that they won't take orders for pick up on a Saturday. Why? I am not sure but I had to go there, order, pay and wait. Wasn't too bad though - about 10 minutes and still worth going to in the future. read more

If you like pretzels this is the place to go for some fresh soft pretzels. The regular pretzels are great. Soft on the inside and crunchy on the outside with just the right amount or salt. Prices are reasonable. Not sure why some of the reviewers state "they sell pretzels" No kidding it's name is Philly Pretzel Factory. What did you expect Philly cheese steaks??? Anyway the cinnamon pretzels are also very good if you like those type of pretzels. Good parking spots right in front of the store. read more

I would definitely come back for a pretzel but it's just pretzels & dipping sauces. I should have chosen one of the other dipping sauces like honey mustard or pumpkin spread because the cheese was not hot, it wasn't even warm really, & it was just not that great. However, I really liked the pretzel...so much better than at any ball park, that's for sure! I was surprised how busy it was...I walked in with two people inside & then about four followed me in. I noticed they offer party trays and that seems like a cool idea for Super Bowl parties!! The prices are reasonable because a 20 oz bottle of diet soda, the pretzel, and sauce was $4.35; not bad!! read more

Sad. Normally when visiting this chain. Box is close to full. Not almost empty.... and there is salt on the pretzels. This is just ridiculous read more

Philly Pretzel Factory - Not even full! No salt! Ehhhh - Pretzels Near Me - Bellmore, New York

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