We stopped by to get a snack this afternoon. The young man that helped us suggested the cinnamon pretzel cup with pumpkin sauce. He was very helpful and clearly knowledgeable on the different options. The interior is clean and simple. We look forward to trying the regular pretzels and the different sauces soon! read more

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Picked up a pizza, nuggets and mini hotdogs. Everything was great! The guy working the counter was very nice....we will be back! read more

Philly Pretzel Factory - Pepperoni Cheese Pizza - Pretzels Near Me - Ballwin, Missouri

This was my first time at this location. This place is located in a smaller strip area. I got the cheese pizza, pepperoni pizza, 3 Hand-twisted pretzel, cinnamon rivet, and pretzel dog to go. All were good. The pizzas were baked pretty quickly and were still warm after my 30 minutes drive home. The kids like the cinnamon rivet the most. read more

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Philly Pretzel Ballwin made a 7th Birthday braided pretzel for Annie's SPECIAL day. it was perfect in every way!!! delicious, adorable and made Annie a happy birthday girl. thank you!!! you are the best!! read more

Philly Pretzel Factory - Pretzels Near Me - Ballwin, Missouri

I am a huge fan of this place, specifically the pretzel hot dogs! This is perfect for anyone who is craving a delicious and extremely budget friendly snack! A buttery pretzel both soft and crispy wrapped around a juice all beef hot dog *chefs kiss*. read more

What the Philly Pretzel Factory lacks in the quality of their food, they make up in their marketing and branding. That is how I ended up giving them a try. I called in an order and was somewhat surprised when I was quoting a little over an hour for my order to be ready. Even more shocked when I got there and the food is seemingly premade and just warmed up when it's ordered. The pretzel part of the pretzel dog was thin, rock hard, had a weird after-taste, and was almost cracker-like. Thankfully the dog itself was tasty. The pizza wasn't anything special and I honestly couldn't even tell that it was a pretzel crust. It was kind of dried out and bland. It wasn't bad, but it was the menu item that I was the most excited to try so I'm sure you can imagine the let down. Lastly, I ordered the cinnamon rivet box (picture included). Aside from the delicious dips, the rivets themself had minimal flavor and didn't look like the pictures online hardly at all. I got the butter cream and brownie batter dips. Both were the highlight of of my experience. The finally aspect of my visit that I wanted to mention was the inside of the store. I thought a store where they bake pretzel would smell heavenly, like Auntie Ann's. Instead, it kinda smelled like body odor and cigarettes. I really wanted to like this place, and I'm not saying I won't give it another try, but I guess I had high expectations. read more

Philly Pretzel Factory - Cinnamon Rivets - Pretzels Near Me - Ballwin, Missouri

Stopped by here for the first time yesterday for a mid day snack, and was pleasantly surprised with their pricing, selection, and location. This place would be wonderful to cater pretzels from as that is what they are known for, but they are also good for a little snack as well. I am rating the pretzels a 4/5 because while they were good, the outsides were a bit tough so I do think they might have been sitting the warmer box for too long. That being said, even if they were a little stale I finished off the cup! When you purchase a cup, you also get one free dipping sauce which is great as other pretzel places charge for sauce. I will definitely go back to try some fresh pretzels! read more

Philly Pretzel Factory - Rivet Shaker - Pretzels Near Me - Ballwin, Missouri

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I picked up a bucket and small box of their pretzel rivets for a party. I got their cheese and spicy brown mustard for dipping. The pretzel rivets were fresh and warm. The rivets needed more salt on the outside. The brown spicy mustard was excellent, the right amount of mustard and spice. The cheese sauce was just okay. It tasted like melted velveeta. Next time I will request extra salt on the pretzels and I'll make my own cheese dipping sauce. read more

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After the new owner took over it's not the same. I like it but it's not that welcoming place it once used to be. I was very disappointed when I stopped by today because I had the kids with me and as I know kids in the service industry are annoying and it's best those feeling stay hidden. I am super sorry my kiddos hands were all over but I did my best to correct her and tell her to keep her hands off the display of dipping condiments and kept asking her which do you like all the while see the cashier get very annoyed and irritated. I think a solid front display case is ideal especially if you don't want customers to touch product. I am sorry. I often frequent this place but will refrain for the time being. Pretzels are always a delight and taste great. The place is always clean and tidy. read more

Unexpected delight! Went in because I passed it on Manchester and decided to go back and try it. Great prices and super nice staff. I ordered some pretzels, dipping sauces and a pizza. The best part was definitely the pizza! Super good, fresh and only $6.50! I'm giving it 4 stars because the pretzels weren't warm. But I will definitely go back to get a pizza! read more

Philly Pretzel Factory - Pepperoni Pizza - Pretzels Near Me - Ballwin, Missouri

Always fresh, hot and friendly. A simple crusty, gooey and salty treat. Almost as easy to buy on a street corner like you would in Philly. read more

I was pleasantly surprised by the prices at this place! This whole large gray (and 3 sauces was only around $20!). The pretzels were nicely salted and warm. The mustard and cheese sauces were good! I'd be interested to try their dessert dip. The staff were very nice on arrival to pick up our order. read more

Philly Pretzel Factory - Large Rivet Tray - Pretzels Near Me - Ballwin, Missouri

First of all I love pretzels! Used to make them all the time growing up and definitely enjoy a soft pretzel. First time coming in definitely won't be the last. We got the pretzel dogs for the kids and the nibs for us. The cheese was questionable on what grade it was the kind it was it kind of felt a little fake but the pretzel alone was delicious! read more

Stopped by for the first time this morning. Picked up some Pretzel dogs, and they are delicious. Perfect amount of pretzel to hot dog. The owner cooked up a fresh batch, and I got them hot. Will be back.. read more

Called the same day I wanted to pick up a family pack for a pool party later that day. The gentleman that answered the phone was annoyed with the hour plus lead time but said they could do it. Website had only a 30 minute lead time but I was unable to process my order. The family pack is not a huge order by any means (8 mini cheesesteaks, 8 mini hot dogs and rivots (think pretzel bites). When I arrived, I was a little anxious from the phone order but the lady working the counter was very nice and friendly! She was helping another customer when I got there and was conversational with both of us. If she had answered the phone, it would have been a five star review! The price point for the amount of food was a great value. My favorite were the mini cheesesteaks. They were delicious! Not a fan of the hotdogs but I'm picky with my hotdogs and like all beef. Nacho dip was a little spicy (which was good) and the honey mustard was nice and sweet. Kids ate them all just fine. BTW...If you have an air-fryer, they reheat nicely in just a few minutes. Will definitely order again (with more notice )! Very easy option for a pool day or to bring to a party. read more

I love these pretzels. They have a light crispy crust and are not greasy like most. We bought 6 hot dogs and sausage pretzel rolls and 8 large plain pretzels for $28! It was a bargain and fed the whole gang. The gentleman who served us at the counter was very nice and helpful. If you like pretzels, visit this establishment. It's tucked in a strip mall near Aldi on Manchester, but don't let that deter you. It's worth the stop. read more

I like their product but there's a whole lot wrong with this store. First off trying to place an order using their online option was a terrible experience. First the order timed out while I was trying to figure out why the menu price listed didn't match the price shown on the splash page. (Never could figure it out, my guess is that this franchisee raised their price 33% over the corporate page price.) My time entering the order couldn't have been more than 2-3 minutes??! When I reentered the order it wouldn't process because it said the "address didn't match". Again I have no idea what it was referring to. I surrendered and decided to call the store. The call didn't go well either. I wanted to order it for 3:45 on a Sunday. The employee answering the phone said I needed to come earlier (they close at 4) because they are going to be really busy? It was for Super Bowl Sunday, I'm sure they will be busy, but I couldn't come earlier, that's why I gave them a precise time. I would have been fine with waiting my turn. Instead I'll be finding another party snack. read more

Below is an email I sent directly from their website just a few days after I was to pick up my order. I never could get a refund, a coupon or even anyone from the local franchise to contact me back. Incredibly rude. I will never go back there. Hi there. This is to confirm receipt of payment for your recent order at Ballwin has been processed. Below is a copy of the info on my receipt/invoice: Your local_pickup instructions are as follows. Local_pickup time will be: Sun Feb 12 at 04:00 PM Order: #14541 Product Quantity Price Party Tray -Large Rivet Tray Instruction: 1 $20.00 D-Lg Nacho Cheese Instruction: 1 $0.00 D-Lg Spicy Mustard Instruction: 1 $0.00 D-Lg Cheddar Cheese Instruction: 1 $0.00 Cart Subtotal: $20.00 Shipping: Pickup Tax 1: $1.75 Order Total: $21.75 Customer details I got to the store at 350pm. 3 lines were formed. I got to the counter at 4pm. The woman at the counter told me to get in the middle line. She is still working on customers with 3-330 appts for pickup. The line for those folks were out the door. I would have been waiting for at least 1 hour for my pickup. I had to be somewhere by 430. I had an appt to pickup my order at 4pm I would like a refund for my tray as I left and could not wait that long. I ended up having to run to the store and make a new plan very last minute. Jennifer S read more

Crisp outside, chewy inside, fragrant and salty - What more could you ask for? Rhetorical, but I'll answer; cheese! I stopped in on a weekday evening just before closing time. It was my first visit, so I wasn't sure what to get. I was surprised and delighted by the variety of choices. I settled on what looked like a large long pretzel that had pepperoni slices across the top of it. It came with a side of marinara. I was waffling between the pretzel bites and a full sized twist pretzel. The girl that helped me recommended the latter, as they had just come out of the oven. Great choice! The pretzel was warm and soft and deee-licious. I dipped it in warm nacho cheese, having passed on the spicy cheese. Next time, I'll try it with mustard. I can't wait to get back in there. :) read more

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Was double charged, paid online and was recharged when another person picked the order up. The pick up person told the counter person it was already paid for online but they wouldn't give them the order until paid again! It was a big party tray and they paid again just to get it to its destination! When we called they refused to refund the online payment and would only refund if the pickup person came back in. They seemed to not care when we asked if they could just refund their card without them having to go back and they refused. It was very inconvenient but they didn't seem to care. We will never go again! read more

Outstanding! Philly Pretzel Factory in Ballwin is my go to shop. They have the best pretzels and selection of dips for guest. Their manager David Starr, is on top of it and always takes extra care with my big orders. He's very personable and professional too. Their pretzels stay soft as the night goes on which is a big bonus. The "brownie batter" dip is to die for! So good! read more

Quality stuff for quality price. Ordered tray and was very pleased with it. Definitely get your moneys worth. And staff was very friendly.

I stumbled upon Philly Pretzel Factory during a trip down Manchester Rd. I had never noticed it before and realized that's because they just opened. I got 12 mini pretzels and a honey mustard dip. This was fairly early on a Sunday Morning and the pretzels were not fresh. I should say they could have been fresh but they were not warm. They had a nice chewy consistency and a good amount of salt. I would try it again but obviously they would be better if they were hot or at least warm. read more

Philly Pretzel Factory - Pretzels Near Me - Ballwin, Missouri

Tried the pretzel company today due to the best friend visiting from Oregon, and I now understand why I kept driving without stopping, all these months since moving here. We visited probably at a weird time of day for pretzels, around 3pm, which I can totally understand the inventory at this time needing to be switched out, or something along those lines. However, the pretzel mini's that my BF received all seemed as if they had been there since last night, with a stiff texture and less than buttery flavor. The salt flaked off because it was probably sitting under the light for a while. My hotdog pretzel was also slightly stale tasting. The hotdog wasn't overcooked though, which I was happy about. The cheese that was at the bottom part of the pretzel was off-putting, but I also don't enjoy provel that much. It made the pretzel wrapping the hotdog slide around. Facilities at Philly Pretzel seem unplanned and inadequate- no little dipping dishes to offer up for those seeking mustards, no trash bin outside, and no place to sit and enjoy the bounty from within. While some of this may seem deliberate, to force patrons out so they enjoy their pretzel from their cars given the location off the mostly-traffic laden Manchester road, a few small touches to make me feel like I wasn't allowed to eat my treat there, would have been nice. Prices are reasonable, all things considered, and the service was friendly/prompt, hence the one star for each of those two categories. Biggest change I'd wish for this establishment is a rotation of pretzels, along with a schedule of replacing the unsold inventory, if it's not already happening, based on what our purchases today tasted like. If that already is happening, then something in the recipe may need a slight change, such a pinch less baking soda or similar. read more

The pretzels are made fresh daily and pair awesome with a local STL beer! Favorite snack spot around.

Next door to my jeweler. So, yeah, I meandered over one mid-afternoon in mid-June after a visit to the jeweler. I didn't stumble upon it. A friend gave me a heads-up during a conversation about pretzels. Sure, don't we all talk to our friends about pretzels? They've got four pretzel sandwiches: dog, cheesesteak, pepperoni and melted cheese, and spicy sausage; two lemonades; and pretzels in every imaginable shape, size and quantity (including party trays). Just for a sampler to get an idea of their product, I got an order of "rivets". They're small pieces of soft pretzel (nuggets) in a clear plastic cup (domed lid with a hole in the top) called a Shaker Cup . . . whatever. About 10 rivets in the cup. Really good. Soft. Hot. Salty. Comes with a dipping sauce. Choices: marinara, cream cheese, melted cheese, cinnamon butter (made with margarine), buttercream, chocolate, honey mustard, spicy brown mustard, yellow mustard and superhot mustard. I got cheese -- in an itty-bitty cup. I should have rationed portions, 'cause that cheese dip was gone after four rivets. I'm gonna call that chintzy. The remaining rivets are in the freezer, prepared for the next time I make cheese sauce. Cost ~$4. read more

The Owner is going for it all and opening this Pretzel shop on Manchester Road. His love for this product shows and I for one will be visiting to try the Pretzel dog and 10 sauces they provide. Good luck Doug! Zack Buck Paychex 636 448 7727 read more

Philly Pretzel Factory - a lot of pretzels - Pretzels Near Me - Ballwin, Missouri

I have been waiting for Philly Pretzel Factory to open and they finally have. My first experience was great. The staff were beyond friendly. The pretzels are great- soft and served warm. They offer pretzel dogs, spicy pretzel sausages, pepperoni pretzel melts, and cheesesteak pretzels in addition to the regular pretzels and rivets (pretzel bites). They also have a variety of party trays which appear to be a great value. They have a wide assortment of dips including nacho and cheddar cheese, several types of mustard (the super hot mustard is indeed super hot), chocolate, cinnamon, and buttercream. They even have bottles of some of the mustard varieties you can sample. I have to say the pretzels rank among the best soft pretzels I have tried, and I have tried pretzels from many different places. They offer reward cards where you can earn 5% back in rewards on each purchase. read more

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Salty and chewy. This will be a short review because I only tried one item. The pretzel bites. The bites come in 3 quantities: small, medium and large. Since I was the only one consuming the doughy treats I went with the small. (roughly a dozen). Unlike Auntie Anne's the pretzels here come with a dipping sauce (free). I chose the spicy nacho cheese. The pretzels were warm and decent. Decent enough to return. I'll update my review when I return to try the cheese steak pretzel. I have to be in the mood. read more

Philly Pretzel Factory - Pretzel bite closeup. - Pretzels Near Me - Ballwin, Missouri

So good. I am a pretzel whore and will try any of them, and I am a fan. I really like the pretzel dogs. They are a little smaller but they have cheese and it won me over. read more

I love this spot the best pretzels I've had in while especially the mini cheesesteaks bits are to die for. First time trying them and absolutely love them read more

I love pretzels so thought I'd stop into this new store. Prices are so high - $4 for a box of cold, stale pretzel bites and the cheese dip was GROSS! A lot of people standing around NOT baking fresh pretzels. I'll take Pretzel Boy or Gus' any day. read more

went there today for lunch. got there just in time before ppl started filing in behind me. Staff was very friendly and helpful. Open atmosphere so you can see what really takes place in the dough world. I think the person in front of me took that last philly pretzel but I'm sure they had more coming fresh out of somewhere. Bought a pretzel dog, spicy pretzel dog and pepperoni pizza (not the official names) spicy dog had a kick to it. pretzel dog what you would expect out of a pretzel dog. pepperoni pizza was unique...and quite tasty. We also bought their mini pretzels, they had a fancier name for that also. Very good but not hot. I like mine hot or at least warm, these were neither. what I didn't like was how they put the calories on the menu. I know its the law and they have to do it but gosh, like I already know I'm eating way too many carbs and calories than I should. Actually I think the pretzel dog only had 300 calories. I will return!! read more

Best place by far for a hot and soft pretzel. This was my first time here and was there to get a bag full for the guys at my shop. When I arrived back at the shop the pretzels were still warm! That us how fresh they serve their product. Oh, the guys all asked me where the other bag was? That was because the devoured them! Great place, great service, great selection, and awesome product! read more

I just stumbled across this place while out west on an errand. I decided to stop by about 4 p.m. on a Saturday to see what it's about and to get a pretzel. The guy behind the counter showed me all of the items in the case, and they did not look fresh or appetizing at all. The pretzel dogs looked like they had some sort of film forming on them oh, and the other specialty items just didn't look good. Everything looked very old. I decided to try a regular pretzel. I got it straight from under the warming lamp, but it was ice cold. It was highly disappointing. Being a huge Pretzel Boys fan and a lifelong Gus's fan, I found this place highly disappointing. I will definitely not be back. While I was in there three different people came in to get orders so obviously I am in the minority. I just feel like there are is such a better product out there that this place is not worth it. read more

The philly cheese steak pretzels are awesome! This is a great idea and super delicious.

I was hoping for a really good soft pretzel and possibly some creative /expansive use of pretzels in various forms. I was disappointed on both fronts, the latter being my fault for not researching beforehand. In reality this place is comparable to Auntie Anne's in terms of breadth of offerings. In terms of the quality it is really hard to differentiate yourself when your offerings are basic, unfortunately my pretzels seemed to have been on the stale side with a chewy crumbly exterior. read more

This place is so unorganized and managed poorly. You can submit an order online and select a pick up time but then when you arrive at the pick up time you still have to wait a minimum of 30 minutes to get your order. As I'm waiting in line, the manager announces to the crowd of patrons (also waiting) that he apologizes but they are "getting killed". They couldn't have expected that a bunch of people would want to order pretzels for the Super Bowl. You make pretzels, this is what you do! The pretzels are good just plan on waiting around to get your order because while you might have your life together and plan ahead of time, they, certainly do not. read more

Prices are high for very little food. The wait was long. Quality was fine, but not filling enough to be called a combo meal. Paid 7 dollars for a small Philly cheese steak pretzel and bottled tea. Don't waste your time. read more

I was actually kind of bummed! We stopped in for the grand opening. I got the mini pretzels and they honestly tasted stale.... my husband said the same thing about his philly pretzel so maybe that's just how they are? I wouldn't think they would want stale pretzels for their grand opening but they were just ok. They might be better for catering events vs just stopping in for a quick snack. read more