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    PetSmart

    3.0 (44 reviews)
    Open 8:00 am - 7:00 pm
    Updated 2 weeks ago

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Pet Training Photos

    From this Business

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    Reviews With Photos

    Front of the store
    Elizabeth G.

    Despite offering curbside pickup for over a year now, this particular PetSmart continues to fail at delivering decent customer service with this option. Yesterday was the latest example of this problem. I pulled into the designated parking spot, opened the app and selected the option to alert the store I was there. After over 15 minutes no one had brought my small order out. I had to call the store and be put on hold for awhile before someone answered and said they'd bring out my order. It still took more waiting for it to finally come out. It's not a staffing issue, as this has happened to me twice before. It's that they aren't checking for customers curbside, ignoring them or just don't want to deal with it. I live closest to this store but will start going back to Brentwood because I never have this problem there and it's a much busier store.

    Bumble resting peacefully after being groomed by Keli!
    Julie H.

    I normally go to Petsmart in Brentwood but can never seem to get an appointment when I need one. I really liked one of their groomers, though, and was nervous to try someone else. South City Petsmart is closer to my house anyway so I thought I'd take a chance. All appointments with Petsmart Groomers are done online now so I was shooting in the dark on who to request but I was able to get an appointment within less than 3 days (much better than the nearly 3 weeks I had to wait at the Brentwood location). I randomly picked Keli and was soooooo pleased. When Keli called to let me know my dog was ready she mentioned that she gave my dog a free nail grinding and educated me on how important it was to keep older dog's nails very short to lessen arthritic pain. I had no idea! When she had asked me about it it at check in I told her that I had tried grinding at home and that my dog hated it. She assured me that my dog really was ok with it and that that is common with doggie parents doing it. When I picked my dog up, I immediately noticed that she took care to avoid all of my old girl's (my dog) "bumps" as I had plead with her to do so, so as to not to cut her. I know that may not sound like a big deal but that is very hard to do, especially when a dog is getting the closest shave possible (this was our first grooming since Covid). Keli did not judge the condition of my baby at all. She and the other groomer were very polite and quick checking people in despite not being able to have more than one drop off in their receiving room at a time. Anyway, I know a lot of people like to complain, but I like to let people know when they do a great job. Tonight my dog is content! She hasn't chewed on her feet and she isn't scratching any nicks on her skin. I highly recommend Keli! Thank you so much!

    Happy rabbit!

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    13 years ago

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    12 years ago

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    Page 2 of 2

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    The staff also take really great care of our cats whenever she comes to visit the pet hospital.

    Mentioned in 2 reviews

    Read more highlights

    Anderson's Mrs Pet Grooming

    Anderson's Mrs Pet Grooming

    (25 reviews)

    Just changed over to Kennelwood because this place was not nice to our dog last visit. He was…read moreshaking and scared. They had him in a very small cage after they were done grooming him; and he had an uneven groom and many an irritated area. They're surface-level friendly here, but I don't think they were very friendly to my dog. Kennelwood is a better value.

    Best price of anywhere, but the service is still the very best. I mean it. And we always tip…read morebecause they do such a good job. Now I see why this building has successfully been here for decades. Edit: I read the review from 3 days ago from an "unhappy customer" well I just want to say my cat gets shaved Everytime too, and they say they can't trim his fur halfway. I believe them, I mean they could do that, but for the price a shave is reasonable. The owner does have enough customers and demand (most affordable place around) that she DOES get to dictate which customers she will take and how she will take them/what services she can reasonably offer for said price. If you want your incredibly shaggy and huge dog to get trimmed up the way you want you'll have to find somewhere else, and it'll be $200 minimum, plus tip. So yeah, for the money I do what Ms Anderson says and we all leave happy. Especially my cat. Whoever said the customer is always right was dead wrong. And these "shaming reviews" where "I left in tears" make me sick. Nost people leave happy and they won't leave a review because they are happy to get along with their lives. When people are unhappy they are much more likely to review, meaning reviews are always skewed negative. Ignore the fussy customers and try this place out. It really is the best bang for your buck. The owner really can say no to customers - she literally has a line out the door every morning I drop my cat off Second edit : man so many people here want these fancy haircuts. It's an affordable grooming service not a luxury spa. People just want an arm and a leg for the price of a finger. Jeez. It's $75 bucks. Most places charge over $100, and often well over. Off topic but I'm also tired of seeing all these foo foo haircuts people want. Maybe cuz I'm a guy I like my pets to be animals and not a supermodel. I don't own a pet for the way it looks I own a pet for companionship. I got my cat shaved so he doesn't shed so much. Maybe men are just functional and women are more concerned with looks. Some call it internalized misogyny but it seems they are treating their pets like models and not animals.

    PetSmart - pet_training - Updated May 2026

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