Just left Miss Anderson's grooming. VERY DISSATISFIED and here is why........a month ago when I picked my dog up just as they were closing, I noticed he had the wrong collar on. Come to find out it was the wrong Wheaton terrier! They had sent my dog home with some one else who they had to call and come back with my dog! If I had not caught that right away, I would have had to wrong dog over night and my dog with strangers overnight bc they were closing. I called to talk with the owner (BETH) the next day, she apologized and said he could get a free spa treatment next time. I was under the impression that meant a free grooming. Dropped him off today expecting them to make right the huge mistake last time. WRONG......I was stilled charged $86 today and come to find out "spa package" is $10. When I got home I called to discuss my dissatisfaction. Beth cut me off mid sentence and I was told my dog was not harmed, they had no AC in their shop today and it was 90 degrees there and I should feel free to take my business else. My response, "oh you bet your ass I will" and then she hung up on me! I don't know who uses this poorly run Business but not only did they make a huge mistake and basically did nothing to compensate but they are extremely rude! Bye bye Miss Anderson read more

Just changed over to Kennelwood because this place was not nice to our dog last visit. He was shaking and scared. They had him in a very small cage after they were done grooming him; and he had an uneven groom and many an irritated area. They're surface-level friendly here, but I don't think they were very friendly to my dog. Kennelwood is a better value. read more

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Best price of anywhere, but the service is still the very best. I mean it. And we always tip because they do such a good job. Now I see why this building has successfully been here for decades. Edit: I read the review from 3 days ago from an "unhappy customer" well I just want to say my cat gets shaved Everytime too, and they say they can't trim his fur halfway. I believe them, I mean they could do that, but for the price a shave is reasonable. The owner does have enough customers and demand (most affordable place around) that she DOES get to dictate which customers she will take and how she will take them/what services she can reasonably offer for said price. If you want your incredibly shaggy and huge dog to get trimmed up the way you want you'll have to find somewhere else, and it'll be $200 minimum, plus tip. So yeah, for the money I do what Ms Anderson says and we all leave happy. Especially my cat. Whoever said the customer is always right was dead wrong. And these "shaming reviews" where "I left in tears" make me sick. Nost people leave happy and they won't leave a review because they are happy to get along with their lives. When people are unhappy they are much more likely to review, meaning reviews are always skewed negative. Ignore the fussy customers and try this place out. It really is the best bang for your buck. The owner really can say no to customers - she literally has a line out the door every morning I drop my cat off Second edit : man so many people here want these fancy haircuts. It's an affordable grooming service not a luxury spa. People just want an arm and a leg for the price of a finger. Jeez. It's $75 bucks. Most places charge over $100, and often well over. Off topic but I'm also tired of seeing all these foo foo haircuts people want. Maybe cuz I'm a guy I like my pets to be animals and not a supermodel. I don't own a pet for the way it looks I own a pet for companionship. I got my cat shaved so he doesn't shed so much. Maybe men are just functional and women are more concerned with looks. Some call it internalized misogyny but it seems they are treating their pets like models and not animals. read more

Anderson's Mrs Pet Grooming - Pet Groomers Near Me - Saint Louis, Missouri

This was our first time at Mrs. Anderson's grooming. We had been looking for a groomer that had availability that was not scheduled so far out and could see both dogs at the same time. Before we were having to schedule them separately and go out two different days... we were pleasantly surprised that they were able to fit us in on a Saturday. The place is super cute - almost gift shop-like in the front area. They did a great job. We did the package with the added shed-x and nails and grinding. Both dogs look and smell great! They took extra care of my 16 year old shepherd mix with bad hips. They were careful to make notes at drop off about his hips and any weird phobia they had. Really pleased, happy to bring the doggies back again! read more

Anderson's Mrs Pet Grooming - Archer is looking so fresh and soft. He smells great!!! - Pet Groomers Near Me - Saint Louis, Missouri

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I have taken my dog there before with no issues this time my dog seemed OK when I picked him up but then anytime you would touch his neck or back he would yelp I took him to the animal emergency hospital and he was diagnosed with neck pain and put on medication. I contacted Ms Andersons and they denied any wrong doing. I wont be going back there EVER!!!! read more

My fur baby Blaze is the very first picture, in his cat carrier. They are really nice, professional, been in business for so long. My fiancé lived in Webster growing up, and remembers Mrs. Anderson's being around when he was young. They do amazing work. Blaze is a good boy, and loves to be pampered. But he is also feisty, so we also cannot thank them enough for their time and patience. He looks like a lion so he gets the lion cut. And we are very grateful for this establishment as they take pride in their work. Very affordable as well. Thank you so much, Mrs. Andersons! read more

Anderson's Mrs Pet Grooming - Blaze! - Pet Groomers Near Me - Saint Louis, Missouri

I am disappointed to leave a negative review for a place our dogs have loved for two years for their nail trims. All of visits were positive and calm, and today we were told we could not return because our dogs were scared and had to be held down for the nail trim. This was the first time I was told that it did not go well, and I was shocked to be told that we could no longer return. I also do not want an employee to get hurt holding down a bigger dog (50 and 60 pounds). It did feel like a step too far to be handed my dogs back and told to never come back to their business. After two years of being a customer I felt that more of an explanation would have been helpful, as neither of our dogs are aggressive. I had loved coming here, and always enjoyed purchasing their toys for every holiday, and until today our dogs enjoyed going as well. If I'd been told more gently, or received an explanation of the issue before being asked to go somewhere else, I would not have been as disappointed. It was a jarring experience after so many positive visits. read more

A bad haircut can be forgiven, and when I picked my Yorkie Max up, I was willing to do just that. He was choppy and a uneven. Honestly, I might have been able to do a better job myself. For $70 with tip, I did expect better. And in the past, I have been very pleased with Max's grooming at Mrs Andersons. I was told his groomer was new, and I really did not want to complain and get her or him in trouble. After getting Max home and out of the car, I noticed he was acting very lethargic, not his usual self. He hasn't been jumping on the couch or even asking to go out. On our morning walk, he is limping. Poor Max. Mrs Andersons, what happened? At this point, I'll be bringing Max to the vet and I'm asking for a full refund from Mrs Anderson's. Update: the owner at Mrs. Andersons called, made a bunch of excuses, and said "If you didn't write a bad review, I would have given you your money back". Well Mrs. Anderson, if you would have refunded my money, I could have given you a more positive review. Instead, you escalated the problem. Not acceptable! read more

We still love coming to Mrs. Anderson's! After nearly two years of giving Louie, our Pom, a mom Cut, it was time to take him back to the professionals :) He came out handsome as can be! read more

Anderson's Mrs Pet Grooming - Pet Groomers Near Me - Saint Louis, Missouri

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Terrible customer support from the owner!! My puppy had to have surgery and made groomer be responsible! Owner is not responsible person- she needs to reimburse over $3000 to the person. BEWARE!!! read more

Best grooming experience ever! The staff is so friendly on the phone and in person. They have detailed notes that they keep on your preferred cut style and length. This is easily the best little Mallory has looked after a grooming appointment in her life. We were first time customers but they just earned a customer for life after our experience! read more

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THIS PLACE DOES NOT LIKE TO GROOM DOODLES AND TALKS POORLY OF ALL OWNERS OF DOODLES. Why not just not groom doodles? It's hard to believe anyone would recommend this place. They quote you a higher price due to matting, then charge a $16 mat fee on top of that...ummm isn't that what the higher quote due to matting was for? Then, the rude owner proceeds to complain about ALL doodles and their owners. WOW!! Maybe this place should just say, we don't groom Doodles. $86 for a 33lb Aussiedoodle. In addition, they heavily advertise 'grooming since 1960', when in reality the new owner, who is very abrasive and rude, has owned it five years. There are many groomers who are not rude that do a great job, I suggest using one of them. AND...they missed the nails on one paw completely and didn't pluck hair from her ears like I requested. BUT the real kicker is the owners attitude and abrasive tone from the start. read more

I have been taking my dog here for more than two years without incident. I have always paid for full services and tipped generously. Yesterday, however, I was met with the rudest customer service I have ever encountered. The owner took it upon herself to attempt to shame me into thinking I was a neglectful owner and shouldn't even own a Great Pyrenees. He's is a very big dog and always a lot of work, but nothing out of the ordinary. I was told I was free to go elsewhere, but if I left him they would shave him. I was in stunned disbelief. I insisted they not shave him as it was totally unnecessary. I left feeling sick and worried about my dog. My husband went up to talk calmly with them and try to figure out the problem. They were just as rude to him. To quote what he was told, "The truth hurts. You're free to go elsewhere. We have a two week waiting list and I'm not afraid to lose customers." I think the truth of the matter is she just didn't feel like putting in the work it takes to groom my dog yesterday. I think she thought if she was rude enough I'd go elsewhere. She was spot on. Never again read more

Haircut place okay, but I was not expecting them to shave my dog down to his skin. They said they would use a 1inch cutter when I dropped him off, and I picked him up to find a naked mole rat. NOT CUTE, definitely not worth the $50. They told me his gnarls prevented a proper cut, but they could have easily cut them out with a scissors and kept going. Or they should have called me before making the decision to completely shave him. I would have much preferred brushing out the gnarls myself at home and bringing him back another time. And they left his ears and tail long, making him look like a toothbrush. Very shocked and dissatisfied. My poor, cute little boy :( Update 1: Against my preference, I scheduled another appointment for my dog here since other groomers are fairly not taking new clients during COVID. They made my appointment 8am. I got there early to make sure my pup was first in line, as they recommend. Only to then find out the place was closed for 24hrs due to COVID testing. Now, I understand COVID. I'm not mad about that. What infuriates me is that they never called me to tell me my appointment was cancelled, instead letting me wake up at the crack of dawn and drive out to find out myself. They told me it's because they didn't have my number (I've given it to them three times now), and that I didn't have a number on file because I was a new client. I am not a new client, and they lost all my information last time, too. So, here I am, dropping my 2 star review to a 1 star review. And the worst part is, I'll still have to bring my dog back here since, like I mentioned, there are understandably limitations against new clients at other groomers. Updated 2: Finally got my dog in for a new appointment. Right off the bat they had rude customer service, saying they don't have time to take care of his gnarls because they'll have 40+ dogs. Listen, if I'm paying $50 for a haircut, it's going to be nice. It's not my fault you overbook yourself. I could do the gnarls in 10 minutes myself if I had known that was a no tolerance policy beforehand. Here I thought I was paying for the full haircut, not do some yourself at home and then we'll do the ees We'll see how he looks, but I'm not hopeful. Update 3: I got my dog back, and he looked great! Adorable little puppy. Problem is, he has cuts all over his head. Inside his ears, on his face. Dried blood marks everywhere. read more

Anderson's Mrs Pet Grooming - Pet Groomers Near Me - Saint Louis, Missouri

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Can't say enough kind words about Mrs Anderson's pet grooming! My dog has high anxiety and has previously shook the entire way home from other groomers. Every time she gets groomed here she seems super happy and comfortable when she's back in our arms. I've never experienced any issues with bruises or cuts from this place either. Highly recommend!! read more

Anderson's Mrs Pet Grooming - Cute haircut and bow - Pet Groomers Near Me - Saint Louis, Missouri

We have taken our long-haired Dachshunds to them for 14 years. Always pleasant, efficient and effective. I don't understand the negatives by some folks, but the staff at Mrs. Anderson's has always treated my doggies well and been friendly with us. The fees are reasonable and excellent results. read more

Don't miss the 10:00 drop off for the appointment you make. 10:24 was too late and got the boot to reschedule... glad I live close. Checked online and it does say drop off 8-10.... first time I went online as I schedule on phone... lady this morning said the groomers get angry about late drop offs.... that tells me 1. it happens & 2. groomers over customers... I'll be back, they've been so great in the past. Just if you have something that pops up.... save yourself the trip. read more

I have an almost 6 month labradoodle and today was our first time taking her to a groomer. This place did such an amazing job with her. She pooped a couple times because Im sure she was scared. They gave her a few baths and never charged extra for her. Everyone was very friendly and we will for sure be forever customers! read more

I love this place!! They always take such good care of my little pug, Lola. She hates having her nails trimmed and they always do such a great job. Would recommend to anyone!!! read more

Great customer service -can tell they love dogs. Great gift ideas! They were very patient with our dog(he got nippy when it came time for nails). Great price and super fast turn around! Will definitely return. read more

I take my Lab/ Doxie mix rescue doggy here every few months. They do a great job on her nails. The groomers are always kind and patient with her. She has one paw that is very sensitive, but they are always gentle with her. I even come back with her to calm her down and talk to her, while they are clipping her nails. The owner is also very friendly and nice. They give her a treat when she is done. read more

This is the best dog groomer ever. My dog is treated well, and they love their doggie clients! They really want to please the dog owners, and they do a great job, too. The place is super cute, with lots of fun gifts. Highly recommend! read more

I adopted an older Shitzhu a year ago and had taken her to 4 different groomers. Mrs. Andersons not only does a great job, but my dog comes home happy (tired, but happy). read more

Wonderful experience! I walked in and got immediate, friendly service! The ladies were so nice, and they did a great job. Stavi left happy, and they gave her treats. They're pricing is wonderful, as well! read more

Took my Yorkie to Mrs. Anderson's Pet Grooming and they were so friendly. They even told me about coupons on their website before I got there. They did a beautiful on his grooming And when my dog has been groomed, he usually comes home very stressed and sleeps all day. He was his happy usual self! Would highly recommend. read more

I would give this place 0 stars if I could. After taking my dog here, I was very dissatisfied with the service we received. The groomer he was with, Jerry (a woman) cut his face too short in multiple spots, they feed him something he was not supposed to have because the night we left he got extremely sick with diarrhea, was vomiting all over the house, his back leg was sore to the touch, and he was hesitating when walking on it after his visit with them. My dog had none of these symptoms prior to his visit with this grooming salon, so something had to happen during his visit. When we first started going to this grooming salon, I gave specific instructions to not feed my dog anything (not even treats) due to his food allergies. I ended up having to take him to the vet to have him checked out and the vet agreed that something happened that I was not made aware of. I went to the salon to speak with the ladies, Jerry and the lady who sits at the front desk they were very rude, unsympathetic, and would not tell me what happened while my dog was in their care during his visit. The groomer, Jerry keep denying that she cut his face too short over one of his eyes and on one side of his nose as if I went home and did it myself. She keep storming off and coming back asking me to bring him in, so she could see it. I told them I will never bring my dog back to their grooming salon after I left him in their care and he got hurt. The lady at the front desk keep saying he was fine when he was here. I told her apparently he was not because he got sick overnight and something was wrong with his leg as well. He was fine when I brought him in and nothing happened at home when we left. All I asked them was did something happen while he was at the salon that they did not make me aware of. I was really hoping they would be honest, but that was just wishful thinking on my part. There could have been a million scenarios, but one thing is certain my dog was fine when I dropped him off and when I picked up he was not. I did not feed him anything outside of his normal diet for him to get as sick as he did and there is no way anything should have been wrong with his leg if nothing happened. So, everyone beware if you take your dog here! My experience was not great. My hope is that no one experiences this and they don't treat other customers as they treated me. read more