If I could give 0 stars I would. We dropped our dog off for a groom. As we were talking with the person that was supposed to be our dog's groomer, there were several dogs being groomed-- they were constantly yelping and trying to get away from their groomers. One dog yelped and his groomer reacted by aggressively scolding him and the dog proceeded to bite down on the metal pole to seemingly prevent himself from continuing to yelp. That should've been our first sign to turn around and walk out, but unfortunately we did not trust our instincts. We told the groomer who checked us in that we wanted to keep her about the same, just a little trim needed (see before picture). She proceeded to claim that she was "matted". We disagreed with her and she said "well she's not that bad so we shouldn't have to shave her as short as we normally would with a matted dog, but I don't have time to de-mat her today". Upon arriving to pick her up, we were shocked to see that she had been shaved to the skin (See additional photos). This is not okay! We've taken her to the location on University and they've NEVER complained that she was matted nor have they ever shaved her this short. There was absolutely no reason to have done this to our baby. And based on other reviews and talking to other customers, this seems to be the MO of this location. Shave every dog down to the bone because it is easier than taking the care and time to brush them out and trim their hair properly. And on top of the poor grooming job, they charged us a "de-matting fee". For what??? You specifically said you "didn't have time to" de-mat her today and obviously you didn't because if you had, you wouldn't have had to shave her bald!! Insanely poor service on top of obviously poor treatment of animals. We will NEVER subject our dogs to this again. Customer beware. read more

See all

Our dog LOVES the doggy day camp at the Pets Hotel! The staff is so welcoming and make you feel comfortable leaving your babies there. They even give us a Pawgress Report at the end of camp day that lets us know how he did. Definitely recommend bringing your pets here! :) read more

I don't know the manager's name but he worked 3/26/2021 around noon. I had to travel 78 miles to get a specific dog food because they were out everywhere close to me. I ordered 9 online, I didn't get a confirmation email so I called them. Anyway, they had 21 cans and they said they would save them for me to pick up. I get there several hours later, got them and the manager came out to talk to me. He said since I live in Bryan, TX, he did some calling around and found another 16 cans if I wanted them. They were out everywhere else around them. Same situation as around me. Anyway! My point is: he didn't have to do that. He went above and beyond for me and I appreciate it SO much. I don't normally do reviews unless they are bad but this man deserves some special recognition for going above and beyond. I hope he gets it. I appreciate him. read more

I wish I could give negative points for this location. By all means I highly highly encourage anyone to never take your dog to the daycare or boarding hotel. My dog was injured there and they didn't do anything to take care of him. Then on a completely different visit they tell me my dog is aggressive and he is a legal service dog and plays at other daycares and several other animals and never ever has been aggressive. They took it out on my puppy and refused to show me video or give me names. I have officially filed with corporate to take care of this because again these are just two issues I've had over many. I will never take my baby here again and again I repeat do not take your puppy here. The employees are just there to get paid and have no passion and love for the dogs that come in there. read more

I have been coming to this Petsmart for a while now and have never had a problem. The cashiers are always polite and friendly and they always have the food I need for my cat. This specific visit I attempted to use a coupon that I thought was for Petsmart. The coupon was not scanning at the register. The cashier and I were trying to figure out what the issue was but weren't seeing any problems. The cashier was very polite and called the manager, Boba?, over to assist. That's when the visit went south. Boba took one look at the coupon and in the ugliest attitude and with the nastiest facial expression said "what the heck is that?!?". I attempted to explain was the coupon was and swiped through the email to show it was a birthday coupon. That's when she noticed the Petco logo and proceeded to throw attitude and nasty faces at me ending the conversation with "a coupon for petco?" And without another word walked away before I could even respond. I have never had an experience like that with any business and especially not from a manager?? I feel bad for the employees and staff that have always been so kind and patient. Polar opposites from Boba. read more

I do $1000s of business here between your store & Banfield. The 1x I walk I to exchange cat food for a very picky cat... they tell me without the receipt, they can't help me! That is crap! And both the lady & the young man were rude with unkind faces! I said thank u and said is go some where else. Enough said! read more

PetSmart - Pet Stores Near Me - Round Rock, Texas

This review is more toward a particular tech at the grooming salon than the grooming services itself. I have taken both my standard poodle and labradoodle here several times and I have always enjoyed the people and their services. I booked a quick last minute service today with the tech Tamara K. I have dealt with her before and thought I wasn't a fan but I was desperate and it was a while ago so I figured maybe it was just a bad day the last time I tried with her. She came up to greet us and started to inspect my labradoodle. I started to tell her how I had brushed her before coming in and that she still feels rough but she's an easy brush out. Not even looking at me or acknowledging what I was trying to say Tamara goes "yeah we are going to have to shave her" I tried to explain to her that she has NEVER been shaved there and that other techs have never had that issue. (In fact a tech there has told me afterward, "you were right, she's an easy brush out). She began to just shake her head and tell me how she would have to be shaved which I stated that has never had to happen in the past and was certainly not about to happen now, especially down to the shortest. Instead of her acknowledging my concerns she just kept saying she will have to be shaved and wouldn't even try to discuss options. I of course ended up leaving to which she said to me as I was putting the collar back on my dog: "if you take a fine comb to her you'll see what I mean" ... excuse me? Please don't school me on MY DOG that I have had groomed for all 3 years of her life. This is the second tome I've dealt with Tamara K and this is the second time she's been like this. I don't know if she's lazy or doesn't have the proper skills, but like I previously stated, not one other tech at that PetSmart has ever simply told me during the greet "yeah I have to shave her" before even asking what I want done. I'm pretty much over this place now, which is a shame because I love Hayley when she is available and Chris. When they're not available I shouldn't have to worry about who I am sending my dogs to, but I guess I do now. ‍ read more

THIS PLACE DESERVES ZERO STARS!!!! This place does not care about your pets! They just care about the dollar. I felt so horrible that i left my dog in such a place. I dropped my dog off at the Pet Hotel and ended up having to pick him up at the Pet Hospital!!!!!!!!! For one i would like to point out that the staff would not let me see where my dog would be staying although i paid for all the room upgrades. i later found out why from another employee. It is because it is filthy back there... and every time your dog uses the bathroom in the kennel they clean it out with a water hose!!!! ...which is why my dog ended up at the hospital. they were watering his testicles, and then leaving him to sit the entire day and night on concrete floors, which turned his testicles blue. When i arrived back from my trip, i had a voicemail from the pet hospital ONLY!!!!!!! The pet hotel never even contacted me to let me know that there was an issue with my pet and that he was admitted to the hospital. The Pet Hotel also did NOT contact any of the emergency contacts i left behind. it is not a good feeling when you pick your perfectly healthy dog up and he has a cone around his head! i was also given a bottle of steroids with instructions for him to take for an entire month! When i confronted the front desk clerks they were rude about it. they told me they did not know their corporate telephone number and that there was no managers on duty. One huge guy went to go talk to someone on the phone (he said was a manager) and was laughing about the situation, it was a really sad situation considering my dog is my life... as well as A LIFE... and these people found it funny that he was hurt due to not properly being take care of. They felt because they paid for the vet bill that they did owe many any other explanation. When they were IN FACT the reason my dog was in the vet in the first place. and had it not been for the Vet, i would have never known something was wrong with my dog. It is beyond clear that the Pet Hospital was trying to cover the fact that he was sent the hospital up. The vet was even appalled with the Hotel's behavior. read more

My dog is a pound puppy with some territorial hangups. My attempt to get a home pet sitter ended up disastrously last year when he bit her upon arrival. I resigned myself to staying close to home. But, I have since learned that he is fine when he is not on his home turf. I have used The Petshotel twice to board him and he's been fine! They understand he's not very social and are sweet with him. He even gets a little "report card" about his day like at kid daycare. They'll even let you call and talk to your pet if you want. Recent stories about another pet store (Petco,you know I mean YOU!) losing someone's dog made me shudder. I don't worry about that at PH because they have a special "Potty Room" so the dogs stay inside the whole time, so no chance of getting loose. And no, he doesn't potty in the house when he gets home. There is also a separate door to the PH and an offset door to the store itself, so it would be harder for one to bolt out. I felt guilty at first sending him to board because he was pretty traumatized to find himself at TLAC when I got him. He seems fine and happy when he comes home from PH. They said he really digs the doggy ice cream sundaes. Prices aren't cheap, $27 a day for regular, deluxe a bit more, $1 extra for the ice cream. But, it is invaluable to be able to finally go on vacation w/o worrying. read more

Apathy. Yeah, I get it. Retail can be soulsucking. But what my 6 year old and I experienced this afternoon, has made it impossible for my family to shop at this chain ever again. We stopped in for a couple of items (full discosure...dog flea shampoo and a bag of crickets for my daughter's Rankins Dragon, Spike.) First off, there was no staff on the floor. Watched one couple in the fish department leave the store due to complete lack of customer service. Well they store the crickets in the fish department. The customer service desert. No notice posted as to what to do if you need crickets. Bunch of bags, elastic bands...no instructions. No customer service. We wait in line to consult the only customer "care" specialist...the lone cashier on duty. Slow would be a compliment. Got to the front of line. Asked the cashier where to get a bag of crickets. He motioned me back towards the fish department. After being dismissed, I stood, eyes looked with Petsmart's finest. "Um," he finally adds, "would you like me to get someone to help you with that?" "Yessss....please." We return to the fish department awaiting the cricket wrangler. Minutes pass. During our wait we notice a dying fish in one of the tanks. Our customer service angel finally descends. "What do ya need?" she asked. "20 medium crickets." "Carton?", she sighed. "Excuse me?" "Carton. Carton? Egg carton?!?" "Oh! Yes, please." As she wrapped the bag closed with a rubber band, My daughter, distressed, pointed out the dead/dying fish. "Can you help her?", she urged. Without a glance in her direction, she flatly replied, "No." We get our crickets and head back to the cashier. Most importantly or most apalling of all. During this entire time, a mother was shopping with her 2 boys, one of which was seemingly developmentally disabled. He would occassionaly wail at a loud volume. Now, this is our second trip through this cashier's line. First trip, the cashier was unaware of what the wailing was all about. Second time through, he knows and it's suddenly very funny to him. Tossing off showstoppers like "At least it's not one of our puppies." And, finally, my personal favorite which he appeared to share with someone that I could only imagine was the floor manager in the adjacent office... "God, it sounds like a dying goat, right?: Speechless. What to do? Make a stand and potentially upset the mother and her sons. Or grab my daughter, still waiting tankside, watching a dead/dying yellow koi. Mention the dying fish (bottom row, 4th tank from the left) to the "manager" in the office on the way out. Embarrassed to say, I chose "B". read more

Service was very bad for my dogs nibbles they didn't do what they say they did. And lead me to believe they did .I had to return to get services finished with and additional price. I paid and ask to talk to the manager but Ginger the manager in grooming just blew me off.... I got home and called she hung up on me....I called back talked to store manager long story short he made it right I will return but I will check my services before bi leave lesson learned read more

My review is not about the general store here, but about the special services, like Doggy Day Camp. I had the bright idea of shampooing my carpets and dropping my Bull Terrier off for a few hours at Doggy Day Camp so he wouldn't be underfoot, and still got to have some fun. When I entered the store the staff was very friendly and willing to give me information about the day camp and boarding. I asked to leave my pup there and pick him up in a few hours, but once they knew he was a Bull Terrier they refused him. Apparently they refuse any dog with a "locking jaw". mind you, no dog's jaw actually locks!!! They are a powerful breed but not dangerous in temperament. Anyways, they were kind and apologized for the situation, but shame on you Petsmart! You advocate loving animals yet refuse to allow certain breeds to come play. What standard are you putting forward? Hate some because of breed and not temperament? Mind you, my pup was there, 7 months old and full of puppy happiness. So to sum it up, its a beautiful store but if you have ANY bully breed, don't bother. read more

I recently took my little 6-year-old Daschund here for a grooming/nail clipping, and was very surprised at not only the cost, but how quickly they were able to accommodate us. For a bath, nail clipping/grinding, and expressing of the anal glands (thank god they do that - she was starting to smell awful), we only paid $40. Not too bad for a next-day appointment. With that said, I do have some feedback/criticism. I initially scheduled my appointment over the phone for the next day. I was scheduled to bring our dog in at 8 PM the following evening. I showed up at 8, and realized that I forgot to bring her past medical paperwork - totally my mistake. I live about 3 minutes from this particular PetsMart, and when I offered to run home and grab the paperwork, something that would have taken me no more than 7 minutes, I was told to reschedule because the appointment itself would take an hour and a half, and they close at 9. Why would an hour-and-a-half-long appointment be scheduled at 8 PM anyways if you close at 9? That didn't make much sense to me. The only other reason that I give this PetSmart 3 stars is their lack of professionalism. It may seem petty, but both times I went in, there were 3 or 4 groomers sitting and staring at their phones. When I was signing our dog in for the appointment, one woman who was actively grooming a dog made a personal phone call and did that whole 'hold the phone between your head and shoulder' trick while she brushed/trimmed the dog. I don't know, but If I came in to pick up my dog and saw her being passively groomed like that, I probably wouldn't come back. I want my dog to get the attention that Im paying for. In the end, they did a good job. My dog came out, tail wagging, and smelling great. And not only that, they only had her for an hour. I would bring my dog back to PetSmart for grooming, but probably not this particular location. read more

I had my dog, Duncan, boarded here yesterday night. I was a little concerned because Duncan can get snappy when he's uncomfortable. However, I see that the staff here did an excellent job with Duncan and he came home with a great report! I also had his nails grinded while he was there because they were getting long, and I see that they're smooth and won't scratch my furniture. Overall I was very pleased with the service, and it was at an affordable price that I couldn't find at other boarders. Next time I board him, I might try having them do a training session with him! read more

PetSmart - Duncan's report card. I was pleasantly surprised and pleased! - Pet Stores Near Me - Round Rock, Texas

One star only because I had to, to write a review. We boarded our dog at PetSmart for Labor Day weekend and guys let me tell you... wasn't a pleasant experience. My dog came back with a viral infection and rashes on his scrotum. NEVER EVER again will I board any of my dogs at PetSmart. I will pay extra for private boarding but at least I know he'll be fine and will be well taken care of. Folks, please think twice before you board your babies there. If you love them, you won't go there! read more

They starved my 7 month old puppy! If I could give negative stars I would! I was very specific that she is free fed and if her bowl is empty it needs to be refilled. My puppy was there for 6 1/2 days and lost 5 pounds!!! They told us she ate all her food m, so I couldn't figure out why she had so much food left over and was so thin. I called up there the next day and spoke to a manager, my puppy's file was pulled and it was written in the system that she was only to be fed in the morning 3 cups and that was it for the whole day!!! A puppy only eating once a day?! Are you out of your minds?!? The manager also said they pick up all food bowls at 9am. My baby eats 6-8 cups a day and was extremely healthy! This is an outrage. If you do the math, my baby ate barely half of what she is used to. Who stupid can these people be?! This is a serious concern. Don't trust this place! read more

The staff is very helpful. I really appreciated the help from Velva. She was pleasant to deal with and she even gave me recommendations. Thanks again. read more

Ten days after our dog ate Hills Science Diet Adult 1-6 which we had bought at PetSmart in Round Rock, TX in April 2019, he developed a serious inflammation of his gall bladder and had to be euthanized. The food was a lot darker than usual, and about 3 days after he started eating it a began to spit large amounts of mucus and stopped eating. We took him to his veterinary doctor, who suspected something really wrong after examining him and giving him a blood test. He referred us to a clinic for an ultrasound, which confirmed the large damage to his gallbladder (Mucocele), and had to be put to sleep. Because of the above, our advice is do not buy this food from PetSmart, as it will put your pet in danger to develop the deadly condition our loving pet did. PetSmart will deny that this food is dangerous. Keep your pet away from PetSmart. read more

I was going to the same groomer for two years straight. And then the problem started as the groomer missed appointments, rescheduling and I showed up to a scheduled appointment and they act like I was at a hotdog stand and not the groomers. The grooming staff were rude and didn't even try to reschedule and they just stared as I asked them to look me up. If you like consistency please don't go here. read more

So this was my first time going to this PetsMart and I will not ever bring my baby back. I took my fur baby Milo to this establishment and he was groomed by Christopher, I normally go to the other PetsMart off Howard and 35. His grooming normally runs me around $58 plus the tax. Christopher was told at the beginning not to cut my baby low.. I guess he heard the opposite because my baby is bald as hell. Milo looks like a rat with no skin, he was shaking and scared when my daughter picked him up, Milo is a Purebred Yorkie and it's winter season and I did not want him cut bald. He looks horrible and I am very disappointed and upset with the outcome of this whole grooming experience. He have like scratches or cuts on his stomach not sure how he got them, he did not have them when he was dropped off. While speaking with Christopher on the phone He called my dog a she , which I had to correct him, I asked him how much was the bill it.. he said $88 plus tax, I paid $95.27 which should of been $58 plus tax. I asked him for what.. he said that he was matted on his stomach, I told him that's a lie my dog was definitely not matted, especially on his stomach, Milo hair is very silky and soft and I brush him on a regular basis because he likes the attention so that's an extra price, he also said he had to use a flea shampoo .. extra money as well , I asked him for what.. he said for two fleas he found on Milo.. that's a lie.. my dog do not go outside, nor do he be around other dogs, he is a house dog and he has a area on our balcony with artificial grass where he does his business.. so he definitely wasn't matted and nor did he have fleas, I told him my dog do not have fleas and never have, he was over talking me on the phone very nonchalant about the issue, his attitude was very rude and disrespectful .. also he just had a vet visit next door four days before and they didn't find any fleas or anything.. which the lady told me she checked , so now all of a sudden he. Christopher found two fleas , so now I'm trying to figure out where the fleas come from.. maybe the cage they put him in waiting to get groomed, I feel like he totally took advantage and added extra so that he could finish the day out with some cash in his pocket. This was a horrible experience for my fur baby Milo and for me.. I will never ever bring him back to this establishment and I will go to the next level with this because this is unacceptable, I know my dog and I know for a fact he was not matted nor did he have fleas. All that extra Christopher added was because he needed his commission or pay to be a little more , but taking advantage of someone is not the way to do it. After reading the reviews, which I should have done first, I see I'm not the only one that this establishment has pulled a fast one on. If you are reading this please do not take your fur baby here to this establishment, they will harm your baby and charge you unnecessary money. Save your self the time and find another establishment to pamper your fur baby. This is truly unfair and unjust. I will continue to spread the word to all my 25,000 followers and I will go the next step to the corporate office. Truly unfair! read more

I wish Yelp did not require giving a star because this location does not deserve one. I recently moved to Texas from Illinois and needed somewhere to board my dog for the holidays. I took my dog in on a Monday and they began the check-in process. The lady assisting us was about to take our dog back to the area she would be staying in when she mumbled something about the kennel number under her breath. We asked what was wrong with that kennel and she admitted that it was for small dogs, and our dog weighs fifty pounds. I told her I would not be keeping my dog there since they could not give her the appropriate size space. She immediately blamed someone else for the mistake and said she would have it taken care of. I insisted that it did not seem right, so they moved her to the "right size" cage. I should have followed my gut and not left her there... I went to pick her up on Sunday and when they brought her out to me she was covered in both fresh and old urine. Some areas of her fur were dry and stiff, and some were freshly soaked with urine. I went to pet her head and immediately noticed that her eyes were bright red. I had a hard time believing it, as she's never had allergies, but sure enough they were both bright red. I asked one of the employees what was wrong and he did not know. He said he's colorblind and suggested we take her to a vet if we are worried. I requested to speak to someone that could actually help, so he brought me to another random employee. This woman suggested that maybe my dog "pulled too hard" on the leash. After I mentioned that this has NEVER happened to me with her, she said "maybe it's allergies". Again, she's never shown signs of allergies. I asked to speak to the manager, and apparently the first man I talked to was the manager of the pet hotel. I asked to talk to someone above him, so he brought out the store owner. I was relieved because I thought I might find some answers, but the store manager was the rudest one of all. He was incredibly defensive and insisted that he did not know what was wrong with her, and also said that his employees did not notice her eyes otherwise they would have said something to us. During this conversation I also asked why she was covered in urine, to which he explained that if I wanted a bath for my dog, I would have to pay extra. I asked why they would not hose her down when they see her soaked in urine, and he said that's not that they do unless we pay for it. We asked for compensation because the idea of paying $222 for our dog to be treated poorly seemed absurd, and he refused to compensate anything. He suggested we come back to the vet in the morning, and after explaining that I have work, we finally agreed on a trip to the emergency vet because I was not going to settle for not knowing what happened. He covered the cost of the visit, but still refused to compensate any of the $222 for our dog to sit in urine for 7 days. Needless to say, I will not be using the pet hotel again, or any of their services. Our dog's eyes cleared up by the next morning, so she was clearly staying in very unsanitary conditions. If you want your dog to be treated properly and not be neglected, please go elsewhere. read more

This is one of those mega -Petsmarts with all the bells and whistles. They have your regular store, but what makes this Petsmart different from all the others is that it has a PetsHotel in the same store. It's your one-stop shop for grooming, veterinary services, boarding, and retail shopping. Friendly staff work the floors. I thought it was pretty neat that the workers were walking the dogs both inside and outside of the store - I wondered if those dogs were being boarded here since there wasn't an obedience class going on, so it makes sense if they were PetsHotel guests. The dogs seemed happy enough! read more

PetSmart - PetsHotel inside the store! - Pet Stores Near Me - Round Rock, Texas

I would have never rated a Petsmart, because they all tend to be the same, BUT the people that work here are nice and knowledgeable about pets. My daughter loves hte Pet hotel, just looking at all the pets there, never a dull moment. I have 2 bearded dragons and one of the cashiers there shared some valuable information about caring and feeding them. Always able to find someone to help at this location. Overall great experience every time, love it. read more

My wife and I have have taken our dogs to PetSmart for years. We recently relocated to Round Rock and may have to find different groomers. When we arrived to pick up my dog after his grooming session today, the attendant handed us a bill and told us we must go pay before we can retrieve our dog. This wasn't the normal PetSmart policy we were used to but figured policy may vary per location. I chose to wait in the salon while my wife went to pay the bill. While I waited I saw another African American couple arrive with their payment receipt in their hand. The attendant then gave them their dog. Shortly afterwards, a Caucasian man entered and asked for his dog. The attendant set out to get his dog without mentionkng him paying nor giving him a bill. She then turned around and asked for my dog's name again. My wife arrived with the receipt and we got our dog back. Meanwhile the Caucasian man was given his dog and his bill and allowed to rummage the store and eventually pay. You should not have different rules for different races! I encourage everyone to stay away and spend your money somewhere where you won't be treated differently because of your skin color. read more

I love this PetSmart! The Banfield here is superb - it may be a different branch than the Petsmart itself, but the people here really deserve the highest recommendation. Our poodle gets into trouble OFTEN - he has had lacerations, bites from other dogs, and has had Kennel Cough. No matter what though, we can count on this Banfield location to get us an appointment quickly and help us see our favorite doctor, Dr. Gonzalez. The store itself is great, lots of good selection for dog owners. We've bought oodles of toys here as well as treats. We love the grooming department as well. We called for a same-day appointment and they accommodated us. In addition to that, Jazzmin did a great job on our fussy, hairy young dog. The only branch we really haven't tried is the PetsHotel, but you can't go wrong with Banfield, Grooming, or the Petsmart itself. read more

Wow, I am shocked by the poor reviews here. My pug is so loved by the team at Petsmart! Any time we take him in for boarding, day camp, or grooming the employees treat him so well. Just last night we were in getting him groomed and the hotel employees followed us up to the counter just to say hi to us! Like others I have had my pup's stuff come back smelling like pee, but I was told they usually clean bedding and toys before dogs are picked up, we had just gotten there too early. The last time we boarded our dog, his bed was completely cleaned, even more clean than we had brought it in. I love that they always give me a "Pawgress report" when I pick up my dog to see how his stay went. Even better, it always comes with coupons! Coupons are good for other hotel or grooming services as well as dog food, treats, etc. read more

Horrible staff, poor service, and it's hard to see what kind of precautions they are taking within the store to protect customers during this pandemic. I spend a lot on medicated pet food and dealing with the staff makes the experience even less enjoyable. I have given them multiple opportunities and every time it's the same low quality experience. I'm done with PetSmart. read more

I previously had a bad experience with an employee in the fish area, who was rude and arrogant.. answering my questions like I was stupid. BUT, today, I had a great experience with Jessica, who asked if I needed any help when she saw me down a fish aisle, looking at water conditioners. She was helpful with advice and not arrogant at all, but very knowledgeable and helped me safe the life of my little fish who had stopped swimming. Thank you Jessica! read more

Horrible service and don't get what you order.Took my dog there and they did not explain what she had don't take your dogs there.

We took our elderly dog here yesterday for her first grooming and I could not say enough good things about our experience! We got Margaret S. as our groomer and she was the best! Very patient and considerate. She did a nose to tail assessment of our dog before starting and listened to each concern we had. She did a fabulous job grooming her, even though our dog was very skittish of the whole situation and had to take breaks to sit down during the session. Our dog came out looking fantastic and happy. Will be going back and will be asking for Margaret! read more

This place is great. Lots of amenities and cool services like a pet hospital, grooming, doggy day care, training, and much more! However, this employee named James really ticked me off. I was buying a nail trimmer for my puppy. The kind that spins and files down the nail without hurting your dog. Well this guy tries to tell me how a power tool/grinder is the best product for my dog. Who hired this guy? Power tools and animals don't mix.( like I'm going to use a grinder on my puppy) REALLY pissed me off. I'm not asking for any of your snarky advice, James. So next time you go here. Avoid James and his condescending attitude towards products they sell. read more

Rethink this place if you are on a timeline... of any kind. I had an appt at 5:30 on a Wednesday. After sitting in a room until 6:30 without seeing the Vet I walked to the front desk to reschedule. My new appt was on Friday at 5:30. I got a call the day before saying they had overbooked the 5:30 and there would be a 2 hour wait. I explained that this had already happened to me which is why this was a re-schedule. The lady responded that was typical with walk-ins. I tried to correct her by saying I wasnt a walk-in but she said that was what the system said. When I asked to reschedule they were completed booked. The lack of time management at this facility is rediculous. They should remember the main reason a consumer picks a vet clinic in a Petsmart is convenience... read more

I was very disappointed with the grooming staff. Very rude and not willing to help, they didn't try to communicate. I felt like I wasn't wanted their, I decided not to take my furbabies there. I can only imagine how they would treat them. read more

Worst experience at this location I take my dog for a grooming and this guy call Jonathan b treat my dog bad he was scared and shaking and aggressive I always take him to the location on Parmer and i35 and I never have a problem on the last 2 years till now I saw him treating a dog bad but still trust my dog what a mistake I make and I also speak to talk to manager she was rude and unhelpful she didn't solve the problem all she said I was wrong she saw my dog shaking all she said he it's the best groomer here he wasn't for my dog, please be careful don't let someone inexperienced to take care you're dogs, read more

Warning to ALL!!! Don't not get your dog groomed here,my got injured and bled all over my car when I picked him up,and they still expected me to pay!!! I expect my dog to be treated so well and they clearly don't care about animals. read more

The employees here are generally nice and helpful except for one thing - the everchanging veteran's discount. I usually don't make it a big deal but we just got a new puppy and have been in a TON recently. Each time we are met with a different answer. "We only do it on Tuesday's", "We don't do that at all", "We only do that every other Thursday". Would love to know what the actual policy is so that we can time our visits around it... read more

Maybe you should put the correct hours you're open on Sunday so someone like myself doesn't drive 20 minutes to get dog food just to realize you're actually closed. read more

This is for the grooming salon.... We have been avid users of PetSmart since I got Samuel. It has been easy and convenient because we've moved around so much. Whether I'm using Banfield, Grooming Salon, or Doggy Daycare I know the drill and can just assimilate to the new location. I took Samuel here probably about a year ago nail trim. I remembered the lady being so nice and pleasant. Yesterday (Thursday) I called to make an appointment for a bath, brush and nail grind for Friday. PetSmart "Ok sure we have 3PM today. We'll see you later' Me "Um no I asked for tomorrow which is Friday please." PetSmart "Ok let me put you on hold" (I wasn't on hold for very long) "I'm sorry we don't have anything available for tomorrow" Me "Ok well I guess today at 3 is fine. It will be about 2-3 hours right" Petsmart "Yes you'll drop him off and we'll call you when he's done. It will be about 2-3 hours." Me "Great. See you later." I was dropping Samuel off at 3PM. I had to go into work at 7PM. I thought no big deal I'll be able to swing it. Fast forward to drop off.... I walk in the salon and it was busy for a Thursday afternoon. I guess everyone wanted their four legged bundles of joy to be squeaky clean for Valentine's Day, I get it. Every person had a dog on the table and was trimming or shaving hair. Someone did acknowledge when I walked in but it took them a hot minute to get me checked in etc. We went through the check in process. I signed the paper work and the lady says "Ok we'll call you when he's done. It will be about 3-4 hours." I walked out and my steps to the door were slowing down when I realized what she said. Crap I'm not going to be able to get Samuel before I go to work. I started to panic and stress out. I bought a gift card just in case someone else had to pick them him. PS The lady that checked me out was super nice. I go through all this trouble to make back up plan with my husband and mom all while I'm trying to take a nap since I was working a semi-overnight shift. Low and behold no big deal I get a call at 5:15, Samuel's ready to go. I go back and there's only 2 people with dogs on the table still trimming and shaving. It took a minute for someone to greet me and they asked who I was picking up. When I told them the lady said ok I'll be right with you. So I' m standing there waiting...and I finally get my paper work to pay. Usually when this happens they go and get my pup and then we're out the door. I come back in and they say nothing and don't acknowledge me. I swear that was the longest 5-10 minutes of my separated mommy dog life. All I wanted was my pup! Finally another lady came out she filled out some paper work and then ask "How can I help you?" I told her I was there to pick up Samuel. She went to the back. Brought him out. I hooked him up to his leash, got there's off and that was it. I stood there for a second waiting....I'm suppose to get a pawgress report or someone was suppose to tell me how he did. NOTHING... so I left. Annoyed and angry. All the extra waiting was now putting me in a bind and I had to rush Samuel home, get ready for work, and take off. This is not the experience I'm used too. I've been into a PetSmart grooming salon when it's busy and everyone is still on their "A" game and so pleasant and helpful. This not so much. Thanks for the stress and anxiety... read more

Like others have stated, don't bring your animal here, period. These so-called groomers are heartless and inexperienced. We have an 8-year old, super sweet pug. We took her to be groomed at this location, and she came back to us in a horrible state. I'm heartbroken. When she was picked up, we heard her crying, which has never happened before, and she's been groomed and boarded before. And, she had a horrible cough the next day, but not kennel cough. She suffered from a collapsed trachea because the groomer (the report named the groomer as Ginger), tugged on her tiny little neck too hard. She's had this condition before, and we told them that only a harness was to be used. The excuse was that the harness caused it. A harness goes around the dog's chest, not throat, so try again; it wasn't the harness. Too, her haircut was so short, that you could see her skin, and in some places it's red because the trimmer cut so close to the skin. Unbelievable. WHO does this to a helpless animal? We've watched our usually bubbly dog go from playful to pitiful. Her cough is heartbreaking to listen to. She's been to the vet and does not have kennel cough (no fever), so it was clearly caused by the groomer being too rough. She has a laundry list of cough suppressants, steroids and pain medications she's having to take now for her condition. I wish I never would have taken her in, she came back to us with a terrible haircut and a severe medical condition to boot. Please don't take your toy breeds here. These 'groomers' CLEARLY do not understand how to care for these pups. I'm pretty sure there's a special corner of hell reserved for whomever mishandled and abused our little pooch. What an awful experience. Don't be fooled by their little silly report cards. Those are all lies. Our report said how much she enjoyed her grooming experience and everything went fine. Why then, was she crying at pick-up, and why did she stay in her bed the rest of that evening (she never stays in her bed, even when she's exhausted) and wake up with a terrible cough? I can only assume that the boarding conditions are similarly inadequate and would NOT recommend keeping your dog in the pet hotel here. read more

The employees are extremely helpful at this particular location. I was looking for a specific item and one of the guys started digging through boxes off the truck to find it...and he did! He definitely went above and beyond! read more