And I will be sure to comment in detail, with your unapologetic response to my phone call: "hello, This is Bill (whatever) Let me start by saying this phone call is being recorded". Why were you so defensive??? before even saying: 'hello...I saw your review, I received your message, I'd like to discuss...I'd like to apologize for your bad experience'...anything? Why don't you post the telephone conversation that you told me you were recording??? instead of blindly accusing me of not caring about my dog, let me make it clear- THAT was the reason for my post in the first place...DUH, this forum is for reviews, good or bad, like it OR NOT. Business owner, this I'd YOUR opportunity to make things better, but it is clear to me and everyone else, thank goodness, to see just the type of owner you are. Turn the other cheek, blame the customer, make up LIES to excuse the poor performance of your establishment. Did you and your staff record the rude conversation I had when I asked why her paws were not done after I asked multiple times if it could be before I even scheduled an appointment, since you people are in the habit of creating excuses and taking photos without letting owners know?? This seems a tactic that your customers should be aware of, or do you just keep it secret in the case they're not satisfied?? I'd love to follow up with ALL the photos of the HACK JOB your groomer did...YOU ARENT EVEN HERE IN TEXAS TO SHOW YOU IN PERSON, YOU HAVENT EVEN SEEN MY DOG, nor did you ask ANYTHING about her condition, so you can go ahead and continue "standing behind" your groomers and I'd be happy to continue posting pics of my poor 14yo Chow, as well as videos to show just how weak and "aggressive" she is. As far as her breed, her papers from the shelter I got her from state LAB MIX, NOT Chow, so THAT is what I told your staff she was. That should have been a conversation BEFORE the extra charges were made, NOT after. read more