Took my two active playing pups in for a walk-in nail trim service today. I actually never had a bad experience from Petsmart, in fact, this was the first time it hits me. Walked in with my pups and my Pitbull pup got so excited (as always) started walking and exploring yet the girl behind the counter glance at him with the nastiest looks! I quickly asked if there was something's wrong with my dog. She quickly looked away and told me "oh no! Just though he might be really hard to get his nails trimmed". That really got to me and had me walked two of them out with no thoughts of returning. I know that pitbulls are the ones people first thought as aggressive and violent, but please this is a puppy! And from that looks tells me you are not a professional. I'm never ever going back there for their grooming service. read more

Came in to have my dogs nails grind and as we were checking in we were asked to show my dog latest vaccine paper work which I forgot at home .. I told the girl that my dog got her shots updated yesterday and we'll go home and come back.. she was friendly and said see you you soon .. when we got back the same girl asked if my dog has had shots recently.. huh but this was after she took my dog to the back room and put her in a cage wth!! I said we got her shots yesterday and she informed me that they can't do anything for 48 hours after your pet has had its shots .. omg really .. but she said let me ask (I'm guessing the manager) .. when she came back she informed me that they couldn't do my dog nails .. but meanwhile my dog is in a cage in a back room getting traumatized .. my complaint is the lack of care towards my dog and the lack of knowledge of informing me of the policy when we arrived the first time .. however I should've check in the first place the policy before bringing my dog!! But the lack of informing me when we arrived the first time of the policy and caging my dog could've been avoided ..!! What a lack of compassion on that girl with the big eyelashes and a waste of time!! There will be no next time going back there and I will make sure to read to policy before going !! read more

This is my favorite pet store! We had been PetSmart customers for many years now. We always jump around among different PetSmart until we found this one. We never even had a bad experience, but his PetSmart is even more amazing. They truly help you as soon as you get in the door until you checked out. The manager, Justin, is super knowledgeable and friendly. He taught us so much as we trying to start a 40 gallon fish tank. I am glad we found this PetSmart and we will only come to this one from now on! Way to go! read more

This is a new location that took over an Office Depot. I came here looking for a new cat to adopt and told that to an employee the moment I walked in. I am guessing since it is a new location, the employees are all high school students with no training since the male employee told me that I cannot adopt a cat since the only person with the key to the cat room is not there. I found that really hard to believe, so I literally turned around and asked another female employee. She was just as dumbfounded and said, "Oh uh you cannot adopt cats today." Thank goodness there was a manager or assistant manager right nearby who overheard and said, "Wait, yes you can." That was a little annoying to deal with the moment I walked in. Anyways, I saw a cat I really wanted, but she could only be adopted along with her brother (which made the adoption fee more expensive, too). I am disappointed, but that is not their fault; however, no employee training is their fault. read more

I normally take my dog to pet smart in Pasadena for the grooming but since this one is closer to my home decided to try it out. Big mistake KELLY was my dog groomer that day dropped him off he had to be shaved very short due to he had knots in his hair so when I picked him up KELLY went over with me what she did with my dog and also showed me that he had these lumps on his ears she said she thought he had a hematoma due to nats on his hair which I found odd cause I never noticed them before so went home and decided to take a closer look and found out he had blood both of his ears she cut him both his ears where swollen from the cuts she made she lied to me and try to blame it on the nats. Never take ur dog to his grooming salon I was very disappointed won't be taking my dog back there read more

Excellent customer service! I met Princess I believe she's one of the managers there and she was just so welcoming and friendly. I went in for marketing purposes but after speaking with her I'm definitely coming back with my baby (puppy). read more

Since when we were not able to return/exchange opened food? I tried to exchange an opened food that was more than 95% full and they said I couldn't exchange the food for a different food because the food has been opened? I've been going to petsmart and doing opened food exchanges and returns for a while and today is the first time I've encountered an issue with an EXCHANGE. Not coming back to this petsmart. read more

My cat ran out last week and came back with multiple injuries. During that time, I didn't know what to do but when I came to petsmart I was surprised. The staffs were very friendly and didn't mind helping me choose the best products for my cat. I bought a CatMX wound spray and sprayed it on my cat's wounds. Now my cat has gotten better and can walk on its own now!:) read more

New, closer to home but employees are high school kids who have no common sense. Looks like they haven't gone thru training as 2 of them didn't know how to check me out for an online pick-up. They didn't even try, just said "oh I don't know how to do this" and passed me off. read more

I had an appointment for grooming today, but they just cancel my appointment and call me at the last minute. I have to reschedule all my plan because of this. I feel so regret to choose PetSmart for my first time grooming. If you don't want to get such terrible service as I have, don't choose this store. read more

First day of opening! Not that many people yet but the employees were really nice and friendly. Went to sign up for the dog training class and it was easy. Plenty of parking spaces. read more

Fish tank are very clean, very nice selection of betta. Picked up a couple of gecko and are doing great! Customer service is good and workers are very nice. read more

It's smaller than the one closest to me but I was in the area and my friend was dogsitting and wanted to get treats for her dog. I on the other hand was really interested in buying a fish for some pet therapy (my place doesn't allow dogs or cats). Upon entering, we were greeted by the girl at the register who was very polite. When we went through the fish section, I was approached by the manager there and he was really knowledgeable. He helped me understand proper fishcare--feeding, lighting, pH balance, etc. My experience here was very fulfilling and I'll definitely be coming back. read more

Wow! I have never seen a PetSmart with such clean fish tanks! All the fish there just look so happy and swim with such heartiness! If you're a beginner and looking to buy some new buddies, this place has a variety fishes to meet your needs. If you need help, there is a wonderful person who will assist you in the fish section. She is such a gem and will help you with just about anything fish-related. I look forward to buying more buddies for my tank. Thanks for the wonderful Otos! (: read more

I love Petsmart and when I saw one near my parent's house, I was super excited. My mom wanted to adopt a cat and when we came, the manager said that he couldn't help me because they're short staff. So, I could have adopted a cat, pay the $120 fee, but we couldn't add a new addition to the family because they had no one to help us. I guess we'll just catch a stray for free. read more

This is the closest petsmart, so obviously I would go here first. The first time I took my Golden Retriever he got his nails clipped, smoothed. He smelled so nice after. But the second time I made an appointment to bathe him (o made it online). It turns out the only girl who was going to work had called out. No one contacted me before. So my husband went for nothing. They did give him a $10 off coupon. I would give it one more try. read more

Excellent customer service! Josh helped my mother and I find exactly what we were looking for. We needed a new filter for our turtles tank and Josh helped us with everything. He was knowledgeable and kind. He also helped us find the right dog food. Everything worked out great and we even saved money! We had gone to PetCo and bought a filter that was missing parts and we had to return it and decided to come by PetSmart. Good call on our part and great customer service from Josh. Thanks for all the help! read more

I would like to thank Andrew for helping us at the store!! When we entered the store, Andrew gave us a warm welcome right away. After we finished our shopping, we noticed there were some price differences from the computer and the marked price. Andrew automatically helped us to get the price match. He has provided excellent customer service. Thanks Andrew!! read more

Dude I love bringing my dog here for grooming! They're so nice and they groom your pet how you tell them to :) heads up, they're always busy lol it's hard to call in for a last minute groom, but other than that this is my GO to for my baby read more

Took my dog Kodah here to get his hair cut and bath for his 3rd time, and was very pleased. Our groomer Jessica got everything down to the detail, she should get a raise. Will definitely be back. read more

Justin was awesome. He was really honest a really cared about doing what was right for the customer. Came in looking for food for my African Grey and he pointed me to the right direct when he didn't have it. read more

this review is strictly based on layout and cleanliness of the store because i have not taken my pet here for grooming due to all the grooming warnings (i do not want my doggy to get a cut and infection after). I do come here to purchase doggy food, leashes, toys and treats though. everytime i come, the store is always clean, doesn't smell bad, the floors don't have doggy mistakes on them, and it's fairly easy to find your way around to each section. if you need help, the service is usually pretty helpful and gives you advices on what you're looking for. the cashiers are always greeting me with a smile when checking out. so far nothing to complain about! read more

I've visited so many pet shops but this place really topped them all! I felt so welcomed by the friendly and energetic cashier. I came on a busy Saturday and the Manager, Justin, was hustling back and forth and in between customers helping everyone out. I had pretty complicated questions as to what my highly sensitive dog should eat and Justin was just on point with his advises. He was so passionate about the health and care of my dog. It's been about 2 weeks and my dog has shown signs of massive improvement (including no more sudden vomiting), I couldn't be happier! Definitely my go-to place from now on! read more

Worst customer service I have ever gotten from any Petsmart! I drove all the way to this location even though it wasn't my closest location because they usually have live comet fish while other closer places (Alhambra and Pasadena) were always sold out when I went there. The sale associate who helped me was very nice, I had to wait for her to serve another customer even though I was already at the fish tanks for awhile. Then she asked if I had any preferences for the color or if it didn't matter. She helped me getting the fish when a guy either the manager or assistant manager came up to me saying that the associate shouldn't be spending so much time helping me choose for fish that are feeders and that I should just tell the associate the number I wanted and she would catch them. He even asked me if I know what are feeders....so according to this guy comet fish sold at Petsmart are not for aquariums, but to feed other creatures! I have been buying fish for years and the associates ALWAYS helped me choose which fish I wanted! Maybe there were other customers who needed help, but I also waited for awhile for my turn! If you don't want to be treated badly because you are buying cheap comet fish and not the expensive $30 ones, go to another location! Will never go to this location again!! read more

one of the smaller petsmarts i've been to. bald dude was trying the best he could to be helpful, seemed unfamiliar with the register. would not honor a coupon/special sale (BOGO) from their own website until more customers showed up looking for the same deal. reluctantly gave me the discounts and said it was a one time thing while the lady behind me got the same discount. don't need to be rude because you were wrong read more

My sons and I went about 2 weeks ago to buy fish for our tank we had our tank running for about 8 months we had 3 fish inside already that we had for 3 years we bought them from petco. Anyways so we bought 2 white tetras, 2 zebra tetras, a glow tetra and a sucker fish. So we get home put the bag in our tank so they get use to the temperature of the water we released them after 10 mins. The Next day glow fish died, then day after white tetras, day after zebra tetras the 4th day our 2 fish we had for 3 years which was an angel fish and red tail shark died. Finally 5th day our golden killifish died and the sucker fish my sons were so sad that our fish died that we had for so long.. now we have no fish. I been with fish tanks since I was small I always maintain the tanks very well I should of went with my gut feeling n not bought any fish from this store some of there tanks had dead fish just floating around I know one if those fish had a illness so beware from buying fish here u will just waste your money.. read more

this the service here is really bad. I will not come back again, I will tell my friends who love their pets don't come. They will play games on about their policy. And their attitude is even worse. read more

Unfortunately, I had a pretty bad encounter with one of the people working at this Petsmart. They sold me a VERY expensive humane harness for my dog, touting that it was top of the line. I get home and my dog chews through it in literally 10 minutes, like tissue paper. I call to tell them I will be returning the product and they tell me they will not accept the return. They said the product was not defective. Not only was the product defective, but a potential endangerment to the dog. A dog should not be able to bit through a harness in minutes. The women started patronizing me and being incredibly rude over the phone. I will never return to this store, which is a shame for them. I have four pets and was a very valuable customer. If you can go to another store, I'd recommend it. read more

They always have my dogs blue wilderness 24 lb chicken but the price fluctuates sooooo much, I recommend chewy.com free 2 day cali shipping and you save 10-15 dollars depending on day. Also it's worth calling petco and super pets because like I said they can't keep a consistently low price read more

Great location, nice and clean, grooming salon on site. Good service and they have a nice little cat room with rescued cats for adoption. Went yesterday and it was bustling with energy from the adoption fair for dogs from the wonderful little group, Homeless To Forever Foundation. Just a really great store. read more

This is also strictly for JOSH from the PetSmart store at the Rosmead Plaza location. However, the associate Jeff provided great customer service. Jeff was very apologetic and helpful with trying to figure out the Cesars special promo today. Josh on the other hand, was not. He was rude and very disrespectful. I was at the Petsmart location at the Rosemead Plaza on Rosemead Blvd for the $7 off T-Mobile Tuesday. The Cesars promo labled on the shelf was Buy 15, Get 15. However, it turns out the promo was meant to be read as Buy 15, Get 15 for $10. Josh immediately got defensive and straight said he wasn't going to waste his time and call corporate about this promo. The only thing I said was that the promo was misleading and he went off to say he's not going to call corporate when we didn't even mention anything about corporate. He didn't even try to apologize for the inconvenience or the fact that we were waiting in an hour line hoping we were getting a great deal on the Cesars. As frustrated as Josh already was due to the long line and customers he had to help today, he had no right to disrespect me, a customer. I also wasted my time in line and you weren't the only one who had a long day at work. It doesn't give Josh the right to disrespect anyone. I must share that JEFF and PRINCESS from the Rosemead Plaza location on Rosemead Blvd were sincerely wonderful, but not JOSH - you were truly disrespectful. read more

This is review is strictly for JOSH from the Rosemead Plaza location. However, please let me add first that Jeff (NOT JOSH) from the Rosemead Plaza location was amazing! He helped my wife and I ring up our Puppy Cesars and Pedigree Dental Chewy bites. We were here for the $7 off T-Mobile Tuesday. We were excited to purchase 30 Cesars and get 30 free per the special promotion sticker on the shelf - Buy 15, Get 15. However, we waited an hour in line just to be disrespected by Josh - not sure if he's a manager. Jeff knows exactly who we're talking about because we expressed how rude and disrespectful Josh was. It turns out the special was not buy 15, get 15. The special was definitely misleading as I heard from Princess who also works here that there were also customers this morning who had issues with the Cesar special promo. Instead of apologizing for the inconvenience or the fact that this promo was misleading, Josh spoke as if it is what it is and he literally said he's not going to WASTE his time and call corporate about it. Those were his exact words. We weren't asking for Josh to call corporate! We were clearly upset about the misleading promo. How rude of Josh to disrespect Petsmart's customers in the face. By the way Josh, us as customers also wasted our time in line for an hour thinking we're going to get a great deal on the Cesar items only to be disrespected and disappointed! Jeff himself even brought the promo sticker up to the front and couldn't figure out why the buy 15 get 15 wouldn't come up on the register. In the end, we gave up 50 Cesars and purchased only 10 Cesars and the Pedigree Dental Chewy Bites so that we can get $7 off. Thank you again JEFF and PRINCESS from the Rosemead Plaza location on Rosemead Blvd. No thank you to the disrespectful JOSH! Just because you're frustrated the fact that you have to deal with so many customers today due to the T-Mobile Tuesday promo, why don't you CALL CORPORATE ABOUT THAT so that you don't have to get so frustrated at doing your JOB. As a customer, we are also FRUSTRATED by standing in an hour long line. All you did was make things worst for your customers and yourself! Quit if you can't handle this stress. Jeff or Princess should take your place! read more

Love this Petsmart! The ladies at the grooming salon are great and the manager, Justin is very kind. I always take my dog here for grooming and they do a good job at cleaning him up and making him look extra pretty. Although it is smaller than most Petsmarts, they got what you need and it isn't so busy like the one on Foothill. read more

due to the fact i work next door and i love my dog I pass here alot. its pretty pricey but i hate waiting for item to be shipped so i go here alot read more

got my hamster here s d they have a good selection of the things needed to care for my hamster

I've brought my dog here many times and Jessica has always done a great job grooming her. She always takes great care of the dogs and is always super helpful. In response to the review saying she gave a dog razor burn, there is no way that could be from razor burn. The groomers are always careful not to burn the dogs and I haven't had any issues with that with Jessica before. read more

i had tried to return dog food that gave my dog an upset stomach. this branch told me i could not return it because it was open and there store policy changed but the receipt says i can do such things. called another branch and they said they never herd of the policy changing. i don't recommend this branch. read more

After reading reviews I thought I give this place a chance. I been to other petsmart location like Pasadena and Alhambra. I had decent experience not the best but ok. Came to this location since my dog needed a bath. I have two shih tze which their hair was already short but I wanted their hair to be really short. I told the groomer what I wanted and she said do you want it that short because it wouldn't look good. I told the groomer it just easier for my dogs in the long run to have short hair because of allergies. She told me she would give them a trim .5 inch short all around. My dogs came out afterwards looking the same. They look cleaner but the hair length looks the same. I told her I was not satisfied with the cut. She said sorry but I told you what I was going to do. The face was fine but if Im not satisfied with the cut shouldn't you listen to what the customer is telling you. Anyways, I ended up paying $90 for two of my dogs. They look the same. Looks like I have to pay someone else extra money to cut it the way I want it now. The groomer wasn't horrible but hey if it takes you three hours to take care of two dogs then I expect them to look different. The fact that they look the same I wonder if she even gave my dog a trim. The other thing was when i got my dog back their hair was still wet as in the groomer did not completely blow dry them. I had to take them back home and hair dry them myself. Never coming back again because the prices are pretty expensive for what they do and they don't know what their doing. read more

Customer service was GREAT!! After adopting my new furry kitten I made a stop to this location before going home. Since I lost my 18 yr old cat 2 years ago I was really Nervous and anxious about bringing home a new kitten.... I came inside this location holding my new adopted baby not knowing anything about all new food and gadgets that have come out in the past 2 years. I was welcomed and greeted right away. I explained to the employee that I just adopted the kitten. She thanked me for adopting and told me all about the Adoption kit petsmart offers. She held my baby kitten for me as I pushed the cart and walked me through all the kitten Isles and recommended everything I needed for my new baby. Recommend the best kitten food, toys, collar, bath soap, hair brush etc... during my transaction they used all my coupons that came inside my adoption kit. All the employees helped me out so much and I'm so Thankful you made such a nervous time for me so much more easier!! I didn't get the employees names but I went in June 11th 2019 if that helps. Thank you so much for a Great experience read more

Always greeted as I walk in! Very helpful and knowledgeable staff. They carry a good variety of dog foods, which helps when trying to figure out what food works for a picky husky. Pricing is great and I always save a little extra with my rewards card. read more