Very disappointed in the customer service. When I purchased a parakeet I had the wings clipped or so I thought. A gentlemen was getting trained on how to clip wings during my purchase. Come to find out they didn't get clipped and our bird flew out the door. This being the second time this has happened from the same location is a little bit upsetting for my daughter. Apparently I had to go in that same exact day our bird flew away according to Mike (manager) to get a refund and not a week later when I was able to get back to the store. read more

Not sure who's enjoying the training more - my dog or me! Monica is excellent. Very nice staff here; the groomers did not charge me for anything my stubborn dog wouldn't allow. Cute clothes for a spoiled pooch! :) read more

PetSmart - Buddy the terrorist - Pet Training Near Me - Oceanside, California

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We took our most recent rescue a golden cocker spaniel in for a summer cut as she was burning up. They did a good job shaving her especially as she was semi matted and is 11 years old. I liked the pawgress report and online booking for the grooming services with text alerts. read more

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Awesome, awesome grooming job! I'll admit, I was skeptical when my husband said he made an appointment to get our 7 month old cocker spaniel groomed at PetSmart but he was in desperate need of a cut! At first we went to the wrong PetSmart which put us back 20 mins and we arrived late to our appointment. Regardless, when we finally arrived Naomi attended us and quickly took care of our little Cody. It took about 3 hours until we got a call to pick him up. Honestly, I'm so glad we left him in her hands. I could not be a more satisfied fur mom - definitely recommended! read more

PetSmart - Our 7 month old cocker spaniel - all tired after his day at the groomers! He looks and smells great! - Pet Training Near Me - Oceanside, California

I am updating my review. Last time I went into the store they were out of the items that I had needed. I took the survey they sent me and mentioned how unhappy I was at some of the prescription food items that I needed for my cat that were not available. I got a phone call back from Keith at the store giving me more information as to what the problem or situation was with my vet prescription food needs. He was very kind and very informational as to what was happening. I really appreciated his reaching out to me personally on the phone to explain things to me. This is great customer service. read more

Petsmart is overpriced, & their customer service is nonexistent. After purchasing about at least $300 worth of products I was given an option for my receipt to be emailed to me. But PetSmart failed to do so. Although I gave them my credit card requesting to see the Proof of my purchase. PetSmart refused to exchange my return & refused to stand behind their proudest. I will never ever go back to PetSmart. It was suggested to me to contact customer service. However the individual who called me back left me a wrong number to call her. Who does that?, but a business that has NO customer service nor they care about the customers. read more

They sold me and my wife dog food infested with ants. When we called ahead asking what we needed to exchange the bag they told us that we only needed the bag with some of the food showing it was infested with ants. When we showed up to exchange the bag they gave us an extremely hard time and accused us of our house being infested with ants and refused to exchange the bag unless we had ALL the food even though I was their fault because we called ahead to avoid the situation. It wasn't until we were causing a scene that they gave us our exchange. read more

This is the second time that I have had a bad experience with this location and I refuse to spend another dollar there. The first time I sat in my car for 20 minutes at the curbside pickup and no one came to bring me my things. When I walked in a was greeted with an attitude and they couldn't find my order and asked me several time if it was even placed. The second time I picked the items that I wanted online. A few of the items said only available in the store. I picked the store that said there were some in stock and it happened to be this location. I should have never taken the drive. I don't see any of the items that they said were in stock, when I asked for help, the woman said that if I can't buy it online then it is not in stock. I showed her the website and she told me that I was mistaken and the item I wanted was on clearance and gone months ago and walked off. Didn't offer to help me find another product. When I finally found what I wanted, the cashier was annoyed with me because I thought the item was incorrectly priced. She said go look and just stood there. I was so confused as to the correct product so I bought the cheaper one and when I was walking out I decided to go with the more expensive product. She rolled her eyes and said go to the back of the line. I was not trying to cut but to get the product that was next to her to go back. She just ignored me. Rude and not helpful. I stood in line and when I got to her she was still rude and seemed angry that I was not sure what I wanted initially. WELL SOME HELP WOULD HAVE BEEN NICE. I have a card for $10 for spending over $50 and I am going to trash it. I REFUSE to spend any more money here! read more

I understand the policy of needing proof of rabies but if we have had the dog less than a year (proof in adoption information) and that he is licensed how that is not enough to show he has rabies vaccination? He has been through 2 well known vets and no one has ever mentioned that the paperwork shown doesn't have proof of rabies... Will never go back here. read more

Cashiers always greet when you come in Banfield always courteous and attentive, most of the employees seem happy to be working there.

This PetSmart grooming department was terrible to me and my 2 dogs! We had an appointment and I was 10 minutes late and when I got there they said sorry you're going to have to reschedule because we've had people call in sick and we don't have the groomers to groom your dogs. I was expecting company the next day and on top of that I am disabled and it is very difficult for me to get my dogs into the car to go anywhere. The person in charge in the grooming department was very rude to me as I tried to explain why I was late and then he called the manager in and the manager was even more rude I told him that I would never come back to his Pet Smart again and would let others know how they treat their customers!! They are very expensive I found another dog grooming business that was $40 cheaper for both my dogs so please check around prices before you go to Petsmart they overcharge and miss treat their customers! read more

The selection for prescription cat food is minimal. They claim it's against the law to sell prescription food not listed by the vet. Funny thing is Petsmart does sell prescription food not specifically listed on the prescription so evidently the FDA will be on their case soon... but wait... the FDA doesn't relegate pet food. There is no accountability for the prescription food labeled on the prescription, the store doesn't record the prescription and does not record the vet and no prescription number... just the expiration date on the prescription itself. Consequently this would not sell Royal Canin renal cans labeled with an "E" if the prescription has a "T" label or any dietary prescription food even if you have a renal prescription. The vet will sell it to us, but Petco on College won't. Very upsetting and inconvenient to try to buy healthy protein, but they will gladly offer to sell off the shelf less quality food without a problem. They clearly don't have the well-being of the pet in mind, or they are just illogical pet police. Won't be shopping here again. read more

I go to this pet smart to get my dogs nails clipped and it takes 10-20 minutes to even ask me what I need to get done and they aren't even busy. They are busy talking about random things that have nothing to do with work. read more

I recently went to PetSmart and was looking at the fish. I was approached by a very nice young woman named Brooklyn who gave me very good advice and helped me a lot. Will come again! read more

worst experience ever! i tried to make an appointment for my dogs to be groomed, the lady at the grooming salon, Jaime hung up on me 3 times before i could make the appointment. when it was the day to bring our dogs in the same girl- jaime told me i did not have an appointment. so frustrating we will never be coming back here again. i wish there was an option to leave 0 stars read more

it's where I go to get pet food, that's it, no grooming or anything else. This location is OK, but PetSmart in general is lame! their website is slow and I'm constantly getting emails for discount offers, if I shop ONLINE ONLY! I don't want to shop on line, besides that you don't have the pet food on buy ONLINE, so your offers don't work for me. I guess I don't understand why my $ isn't just as good at the store location that I am willing to drive to and spend $ at! Come on PetSmart---there are still people out there that don't want to shop ONLINE! read more

Our dog Bubba is always so happy after he's received bath and grooming service at Petsmart. He receives his full treatment and comes out clean and fresh. You can see in his face and how he struts out that he was completely satisfied with his grooming. read more

Saturday afternoon and they have one register open, yet when we came in, there's two girls by the door talking read more

PetSmart - Pet Training Near Me - Oceanside, California

My two puppies love going here! I say PetSmart and both of them perk up! They even pick out one toy they want each time. We're mostly here for the Pet Hospital inside, which is great. The vets always take their time, and really care for your pets! They're always clean, and all the workers are nice and patient. Haven't had anything I've had to return, and all the treats and food I've bought are always fresh. I love the pet perks thing you can do to save money as well. read more

This Petsmart just opened and is exactly like every other petsmart. They have a good selection of toys and supplies for dogs and cats and apparently other pets at a reasonable price. They have a huge amount of pet food but not really the brands that I look for. The staff seems nice and the times I've been there so far, they seem helpful. read more

Just wanted to give kudos to the staff at this PetSmart. I went to the PetSmart off of Marron Road to have my 1 year old Jack Russels nails clipped and a bath. They bathed her but didn't clip her nails which is what I really brought her in for. They said she was too feisty and they couldn't do it. She's had her nails done before so I couldn't understand why. No talk of a refund for doing half the job, just 'Have a nice day'. I then called the staff at the PetSmart at this location on my way home and they said sure, bring her in and we'll take care of it. I drove there and they immediately took Holly in and trimmed her nails in a couple of minutes. No charge. Great attitude. The staff at the other PetSmart are young and inexperienced or they would have been able to handle it. We'll always come back to this PetSmart for our future grooming needs. Thanks! read more

I am only reviewing the grooming department - the rest of the store is just your basic Petsmart store (seems fine). We totally recommend the grooming people here - they really listen to what you want and seem to really love your dog! I was unhappy with a trim once and they went to great lengths to set it right for me. Great customer service! read more

At the grand opening, we got in line at 7:30, early, but not too early because the doors were supposed to open at 8am. Well.... that didn't happen. There was a mix up in times and the store was under the impression that the doors were supposed to open at 9am. So we waited... and froze... and waited... and froze some more... Then finally the doors were open! Woo hoo! Free gift cards for the first 50 people. They had tons of freebee's, and lots of helpful staff. The only thing I was not too happy about was the fact that it was 9 am, and you had to be there at 1pm to win any of their contests.... Sorry, I have other things to do today... The prices were a little high (the only thing -1 star is for... because they are a little pricier than petco) we ended up buying $16 worth of poop bags, some reptile cage cleaner ($11) and three toys which came out to $49. HOLY COW. Good thing we had a gift card for $10 and a coupon for $5 off! read more

Great place to bring your dog to get groomed, or even to get the training done. The staff is very friendly and are always willing to help find anything you need. read more

This is a fairly average PetSmart. It seems a little bigger and maybe a little grubbier than most but the people are nice and the selection is good. Parking is probably better than average and nearby stores are nicer than those near other PetSmarts. read more

SHORT STAFFED AND HAS TO TURN AWAY BUSINESS. GROOMING HOURS GET CHANGED AND ARE NOT ALWAYS ACCURATE! I recently moved up to Fallbrook from El Cajon in December and was in need of a new groomer to trim my dog's nails every month. I decided to give this Petsmart a try since we have always received amazing service at the Petsmart in El Cajon. I have to say the service my dogs received was fine, this review is mainly about the lack of staff at this location after multiple visits and hopefully management reads my feedback and will make some needed changes. First time we came it was well before closing time during the week and they were slammed. Almost turned us away and started turning walk ins away after us saying they were short staffed and would have to come back. Next month it was the same thing except I called in advance like i was told. They said they were closing early because of being short staffed and to come before 3pm. I got off work early, did the 20 minute drive there while calling them and the person told me they close at 3pm but they don't accept walk ins after 2:30. She luckily still took me because I was already on my way and clearly no one told me that when I called before. The staff told me they should be full staffed by my next appointment. Came for my next appointment only to be told that there was a 40 minute wait because they are backed up on scheduled appointments, still short staffed and I would have to wait. That was the last straw for me. I completely understand being short staffed for a few weeks, or having a slammed day once in a while but I get an excuse EVERY time I come to this place on why they can't service my dogs or how they are making an exception for me just this once when I am not even asking for anything outrageous. My dogs nail trims take 20 minutes max, I've been told appointments take priority over walk ins, I've been told to call in advance and check house busy they are but I can't make appointments since nail trims are walk in services only and I have called only to be told the same thing over and over. If you are short staffed for 4 months and, I am assuming everyday, then that is an issue. It isn't fair to your staff who are spread that thin and it isn't fair to your clients who have to try and leave work early because you decide to close at 3 instead of your normal time. I drive 20 minutes to get there and I have left work early to accommodate your limited staff, I try to go during the week to avoid the busy rush on the weekends, but I just seem to get a new excuse every time. If you are really that busy all the time, having to turn away business regularly, and you're still not hiring more people to help out, then I guess I will just take my business elsewhere. read more

PSA for dog owners in the Oceanside area: I highly would not recommend PetSmart in Oceanside off of college Blvd for any grooming services. We had Buddy groomed there for the first time today and I will not be going back. For starters, I was told it would take 3 hours max. but definitely expect it to not be as long. I dropped Bud off at 11:45 and didn't leave with him until after 3pm. Since that was only a little over three hours okay, no big deal. Well, they tell me they didn't cut his nails (which were pretty long) because there were too many dogs there and he was getting nervous so maybe next time would be better. I made it clear before they took him back that he is a very skiddish/ nervous dog and asked for them to please take that into consideration. They wouldn't offer a discounted rate or anything for them not trimming his nails which they said was included in the service. After explaining why I didn't think that was right, they magically were able to trim his nails with no problem. I get him home and look at him and he was barley even brushed. There's clumps of hair all over him that are obviously extremely loose that I could pull out with my fingers that they clearly didn't bother to brush him. Spend the extra few bucks and take your dog somewhere else!! read more

This pestmart is extremely stingy with their crickets. At any other petsmart/petco/reptile store, if I ask for a certain quantity of crickets, they'll throw in a few extra knowing that some are going to die within a day. This specific store counts exactly how many you asked for and then lets you pay good money for the ones that die before you can even use them. Yes, crickets are going to die, not all will live until you get to use them, but most pet stores are understanding of that and at least try to help out. I went as far as to make a complaint to the store before blasting this publicly and they droned on about inventory count, which is just absolute crap, because anyone who buys crickets knows some die, some eat each other, etc. I will be driving 10 min further to the petco down the street where they care about their customers more than their inventory count. read more

The area is always very clean and have nice costumer service, they always welcome you when you come in. The dogs that come in for grooming and in general seem to be very happy as well. They have a very wide selection of toys, beds, cages, animals, etc. being that the store is very large. Good place. read more

I have adopted from here. The staff are sweet and accommodating! If you come first thing in the morning you get to see how they care for the animals and thats lovely to see. I decided today to come by & just buy some cat food & litter for my two ESA's (Emotional Support Animals), and I always stop by to see the kittens. The lady there is so sweet. She let me just sit and play with the kittens for a bit and it was nice chatting with her. I know how it feels volunteering your time with animals and lack of human interaction can be lonely sometimes. So I love to stop by and give her that social attention. Haha. Thank you guys for continuing to help those animals in need. Please those who are reading this; adopt rescue animals. I promise its such an amazing loving connection to know that you have these babies a loving home. I have two rescues & they are my everything (along side with my little girls). Happy Holidays! read more

Honestly this one of the worst experiences I've ever had in my life. I came in with high hopes and ambition to get a hamster to bring some light in my life at this turning point for me. I approached a sales associate to help me out and she already looked down on me and questioned why I was even there. I just wanted to give a cute furry friend a good home and that quickly changed by the actions of this associate. With her condescending tone and eye remarks she assisted us with the hamsters but her actions helped us none and only made me feel bad about myself. She insisted that I pick up the hamster to see if it's a fit after tell me they shouldn't be picked up because they don't like it and the bite people. After complying with her and getting bit I was worried I might need a shot she said "If you think you need a shot you shouldn't have a hamster" and bleeding out she told me to have a nice day and walked away. I was hurt emotionally and physically and I won't ever be back since this traumatic event. I wish I could give them a negative 5 stars. read more

They never have all the stock for rabbit items, so we are forced to switch it up with brands and types of food or bedding- takes a bit for the rabbits to get used to. But they have great customer service and are very clean. read more

Sabrina in the fish dept. is amazing. I've heard her inform customers about their fish that they have already purchased, plus she has been really helpful for us and setting up our tropical community tank. I've been to a lot of specialty aquarium stores and even just pet stores and this chick knows her stuff! I normally wouldn't even shop at a big box pet store for live animals but I've been here a few times now and seen how well the fish are taken care of and we will return for all of our aquarium needs! Thanks again Sabrina! read more

Great customer service! Mary was great and provided exceptional service! Every time we come in we love it! So clean!

I dropped my dog off to get a bath and a few other things. About an hour later I received a call from the groomers saying that my dog was too nervous to take care of. read more

I recently went back looking for a T-shirt for my dog. Their customer service was awesome! I had my own personal sales person helping me find just what I was looking for and helping me put it on her to see if it fit. They are a little farther to go for me but worth it! read more

Love going in to this store particularly. The staff is always so nice and helpful. We completed the beginners training and look forward to completing intermediate. Also really like their grooming department :) read more

Friendly staff! You aren't overly bothered by them everywhere you go in the store. If you need help they are more than willing. Speedy checkout, great service. Their groomers are very nice and treat animals well. They also give a report on them with how they did during their grooming and more info like when you should bring them back in. Great pricing. read more

First time visiting their Grooming Department and I gotta tell you the woman who waited on us this morning @ 8:00 am ,was Sweet as well very professional. Our dog came out looking great and wasn't stressed out like he was when we were taking him to Petco. I hope we found our new Groomers- here at Petsmart. Today was a good day.. read more

I am new to town and had to have my dog groomed and took him here. They didn't groom him exactly like I wanted but he looks great. I was really scared because on google a review said their dog got fleas here so I was very scared but it all seems to have worked out ok. read more