This store is always clean and bright and open. We have also attended training classes at this location with Diana. Our "fur son" is a 140lb Rottweiler hand full but training was tailored to our need. Great store and Great staff! read more

I have been taking my dogs here for "pawdicures" for years now and they keep getting better! Thank you for being quick, efficient, friendly, and loving towards my furbaby! read more

My husband and I walked in here with our four kids and our new puppy and said "HELP!" and the staff did help. Someone toured us around the store and helped us pick out some necessities for our dear little Charlie pup. Since then I've come back to Petsmart a few times and each time I go everyone is friendly, the store is clean and organized, and help is there if I ever need it. The only reason I didn't give it five starts is because we bought a collar for Charlie only to find that we forked out much more than we should have for it when I now see them all over the place for just a few bucks! So, they seem like they're a little over priced for some items. read more

I cancelled my appointment after I was treated so poorly by the groomer, Yady! When I entered the shop the groomers in the room were very nice. I asked, for Yady. When she walked up to the counter, I said hi! She looked me up and down and gave my appointment to a different groomer. She said, "This isn't mine, It's her's!" Then turned and walked out of the room! I made the appointment earlier in the week and asked for a groomer that was patient and has good experience because my dog is very timid. I was told Yady was the Sr. Groomer. The groomer Miss Yady handed my dog off to didn't have enough experience in my opinion. She was very nice and told me she only had 3 months of experience! Okay 3 months might be enough experience. Then, I asked her how she could groom my dog with 2 inch long nails?! She said, "I have anxiety and the long nails help keep me from tapping". My dog weighs 9 lbs, and has long, fine hair and is very afraid. I told them I asked for an experienced groomer and that's what I expect. The woman at the register said it was okay and that she would go get Yady. I said I had a bad feeling about it, and I didn't think it was SAFE to leave my pet in Yady's care. So never mind! I cancelled and left! I know we all have bad days, but that was just down right rude!! read more

I took my beagle in for a FURminator, this was her 2nd one, so I thought I knew what to expect. As we left PetSmart fur was blowing off her, as we left in the car with the window down, fur was blowing everywhere. Not the experience I remembered months before.I went home and brushed her over and over, was not what I experienced before. Why did I just pay $45 for the FURminator? Don't waste your money! read more

If I could put no stars I would!!! I came in today to buy my puppy some shampoo I asked a work if they had any puppy shampoo for fleas and she was so rude to me and my mom she wanted us to leave the store because she though my puppy has fleas I WILL NEVER COME HERE AGAIN!!! read more

The staff in this store are always friendly. They were especially helpful during pet adoptions...they helped get everything I needed for my new kitty Gypsy. The store was very clean too. read more

PetSmart - Gypsy my spoiled baby... - Pet Stores Near Me - Modesto, California

Just wanted to thank Aaron at the Sisk store for outstanding customer service and help when I made my purchase this evening. Awesome employee! read more

Unfortunately the general manager and the dog groomer left me unsatisfied. I had an appointment at 3:00pm for my puppy to get a haircut. When I showed up early just to check him in, the groomer said, "okay so today we're doing paws, face, & sani?" I was confused because when I made the appointment I had stated I wanted a haircut. I told her how I scheduled an appointment for a haircut early that morning & how they specifically gave me that time slot for a haircut. I'm frustrated because she responded that she didn't have time for a haircut when I had made an appointment for a haircut. Not only did I drive from Turlock with the expectation I was going to have my puppy's haircut but when I talked to the general manager about the issue he simply respond, "uh yea... they don't have time." Bad customer service! After working in retail I know I'm not being difficult. read more

We just recently got a puppy , 8 week old Goldendoodle naturally making several trips to the store acquiring everything we need for our fur baby. Over a couple weeks span we spent several hundred dollars, always using cash or debit card . I've had to either return or exchange a few things , due to it not either working for us or not fitting our fur baby . So this is where my one star score comes in. My first return I was asked if I had the debit card with me , I said yes do you need me to insert it? She said no . So then she had to ask for manager to do something at the register , the manager Debbie leaned into the cashier and whispered does she have the card? I felt that was so unprofessional and rude . I asked the cashier why did she ask that and she just laughed it off like no biggie . Ok so I left after purchasing several other items , again trying to get prepared for our fur baby . A couple days later my daughters had to go buy things for their fur babies so I asked them to return something for me and exchange another . Again I purchased with debit card and my girls had my receipts , they were told no because they didn't have the card with them . The next day I had to go buy another smaller crate for traveling purposes , I did the exchange that they refused my daughters to do. The same manager Debbie asked if I had the debit card with me , I said yes but why do you ask , she said ," well it's Petsmarts way of keeping our customers honest" I asked her to repeat that and she did , ok so I did hear her correctly . This isn't Petsmarts return policy , I called corporate and they confirmed that this isn't their policy . For Debbie to imply that only cash toting customers are honest customers is insulting to me . I've spent over $600 there in less than 2 weeks and will never spend another dime there . Worst customer service I've ever experienced and for that manager to be so rude and insulting to customers In front of other customers is even more upsetting . Also I called corporate and informed them that this Debbie is making Petsmart look bad by making her own rules and that I wanted a call from their DM, I haven't received a call as of yet . Bad bad service . read more

As far as pet stores go, I am giving this PetSmart 4 stars. Would have a 5 put the last groomer was not good and failed to do the job correctly or thoroughly. The cut was bad, the nails were not clipped etc. Now I have a groomer at my vet that is excellent. The store is immaculate. no odors at all and the staff is very well informed. At first I thought, What does this young kid know? but I was surprised. There must be some sort or training or testing because their people are very educated about pets. My pets are welcome here. This is my go to place for my cats, dog and box turtle. ( do wish the prices were a little lower though, but still cheaper than the other pet stores) read more

Dropped off my doggie here for a bath, the gals took their time with him, he was scared to go in for a bath... they were gentle and accommodating. My folks picked my dog up, they said he smells like a brand new doggie, clean and gleaming teeth... i'm happy with their service :) read more

Wow was I amazed with the service here. I recently just received my English bulldog puppy and need to get a start on all the basics before she came home. The staff answered all of my questions and would even show me where to find them. I went back today to get different, more natural treats. When I got the the front desk Tonka (my puppy) was petted and pampered while I got my money ready. When the lady asked how were the treats I got just the other day? I said that she didn't like them so we are back to try something different. Her responds-" aw mahn, well did u being back the other ones?" I said no, I figured once they are open I would t be able to bring them back. She said well of course u can bring them back and anything else that doesn't work for her as well. This is very pleasing because she is a new puppy and we are trying new things like toys, hair brushes ect. This will be my location from now on! read more

Clean store and friendly staff. I go once a week to stock up on kitty food for my cat Mar. If I have questions the staff is ready to help. The prices are the best in town. I also like the fact they have adoption days! read more

Bought an item for my dog at Manteca store and it made my dog sick. So I tried to exchange at closest store to my house in Modesto and just wanted to exchange for store credit and they would not. Said I had to go back to Manteca to exchange. Called and wrote into Petsmart 3 times and they said they would call back and investigate why I was not helped at Petsmart Sisk Rd. They never got back in touch with me.Poor service from this store and the headquarters. If they are not going to give good customer service-might as well buy products from another store online as it is cheaper.I am through with Petsmart.This is unfortunate as the McHenry and Manteca stores were decent. Sisk Road store is just badly managed and Petsmart headquarters does not respond. Maybe the change in CEO will help clean up at least the Sisk Road store. It sounds like a change in management is needed. read more

This place is great.. They keep the store really clean and well stock.. Currently i have my dog enrolled in there training courses and Heather is great at what she does... read more

After a hack job at the McHenry location I called this location and they took me in right away to correct the awful haircut. My Max looks handsome once again. Thank you. read more

PetSmart - Pet Stores Near Me - Modesto, California

My review is about 6 months old but I stil wanted to bring it to attention for other people that bring their animals here. Please don't go here. I let my poor dog go here 4 times and the last two times were horrible. She had cuts on her ear and her nail was bleeding from being cut too short. They gave me a paper saying my dog moved and that's why her nail was cut too short. My dog never moves, ever. She always stands there for anyone. I was so devastated by what happened to her. She would shake and cry when I took her there. Now I take her to Posh Paws Pet Spa and I'll have to say, it is an amazing place! My baby isn't locked in a kennel all day and they always do an amazing job. I can feel the love they have for her when she arrives. She no longer shakes but I feel as if she looks forward to getting groomed now. Way better prices then Petsmart. It's a little but of a drive but worth it. Please don't let your dogs have the same experience that mine did at Petsmart. No dog should ever have to go that. read more

I go to the Sisk Petsmart regularly to buy supplies for my dog and multiple reptiles. Yesterday will be the last! Just about Everytime I need reptile feeder supplies it's a hassle. I have to either run after the manager/staff walking by who ignore my wave or ask an employee who standing around if they can page someone for help. Either way they usually take awhile Standing around before paging. I few times I've had to walk back to them and ask again. Keep in mind I come in off peak hours. I always donate when I pay for items and yesterday I also paid for a stuff animal for a child in need. For decades (without issue) I got supplies from the Petsmart off Hamilton ave or Petco on Saratoga de Paseo. I regret shopping at this location. Adding insult to injury. I was not told my total and the clerk failed to email my receipt. When I called to inquire about getting a duplicate receipt I was told it would take hours for the email. I needed to wait. At the time I called it was 2 hours after shopping there. It's now 26 hours and no receipt. By the way this complaint is Not against the staff whom are paged to come out. They are always friendly, retrieve the supplies needed, and answer any questions. read more

Would not honor a coupon that says right on the front that it includes nail trim , especially after they honored the other one that was used for my dog a month ago read more

Once again PetsMart has discontinued the bagged dog bones that my dog enjoys. Every few months I am forced to find other good quality and more expensive bones because they continuously stop carrying the ones I previously bought. I do not know why their merchandise changes so often in that department but it's the same reason I stopped shopping at Petco years ago. Guess I will see if I can find the same bones online from another company. read more

I am so frustrated by this place! We gave their grooming department a SECOND chance. They only thing they actually did somewhat-right was bathe my dog. The trim is terrible! But at least they didn't cut her THIS TIME. However, after double checking they had the correct contact information, they did NOT bother to call to say she was ready!! They sent an EMAIL 3 HOURS before we decided to call them to check on her. They told us they don't know what happened (because they wrote the correct phone number on the paper to call us when our dog was done). So my dog sat in a kennel for 3 UNNEEDED HOURS because no one decided to call us and let us know she was done. We will NOT be back!!!! read more

The groomers here are awesome!!! It's the only place I take my Yorkie. The staff is very friendly and always greet me when I enter. I tired another groomer and found out he hits the dogs he grooms. When I brought him back and explained what happened they were great very patient with my little man. read more

My boyfriend and I went in to have our water tested and maybe buy a sucker fish. When we got there Jean was very detailed when explaining the test results of our fish tank water. She informed us on everything we needed to do and recommended very specific products. She was full of knowledge, and had the answer to every question. We left there feeling confident and extremely satisfied with the service we recieved! Thanks Jean! read more

I had a great time in petsmart, my dog is very shy and doesn't really like people but a manager named Stephanie went above and beyond being helping me around the store and making my dog comfortable as well, I will definetly be going back to petsmart and recommend this store for people who are looking for great customer service and a safe environment for your dog as well read more

Great selection of pets, toys and food. I especially love coming by to see the kittens. One of these days I'm going to fold and take one home with me. read more

PetSmart - Pet Stores Near Me - Modesto, California

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Absolutely adore the staff! Stephanie helped us pick our FrenchBullDog Puppy's food and was so informational great customer service in every staff member I've encountered! Love this Petsmart! read more

We inquired about the dog training classes. The the woman who took our contact info was very nice and she assured us that the trainer was an excellent trainer however, we never received a call. We were pretty disappointed. read more

I purchased a sweater for my dog at the Tracy location, passing through on the way home from the bay area. It unfortunately was too small so the next day I came by the closest location to my home, Modesto, to exchange it for a larger size. I was assisted by a young blonde gal at the front register. She was very adamant that I would not be able to return the sweater. She claimed that in order to return the product I had to be the person who's name was on the receipt and have the original card. (Understandably, it was my fiancés debit card). I explained I was not trying to get a refund of any kind, I just was hoping for a larger size. She claimed that she "never knows when someone is going to pick up a receipt in the parking lot or out of the trash and try to go in and get money for the items on the receipt". Was she claiming I looked like a person that would do that? Probably not, but it sure felt that way. It might have come out wrong compared to how she intended it to, but it did not feel professional whatsoever. She ended up letting me exchange the sweater, but I feel it was just the principle of what was said. I don't think that should have been said to a customer unless you were accusing them of stealing. read more

I mostly use Petsmart for their grooming services. The groomers here have been fantastic and we've been very pleased. The staff in the retail area are friendly and always have a smile and greeting when we arrive. I usually buy my Iams Natural pet food at Target because it's less expensive, but if you are looking for any high-end brands, they have a great selection here. read more

I bought a huge cat tree and one of the workers, Stephanie helped me get it in my car. I swear we spent about ten minutes trying to get it in. Great customer service. Every time I come here the workers are so polite. I have never had a bad experience customer service wise, I literally drive all the way to this pet store instead of another pet store about 3 miles away. read more

Petsmart is simply a "big box" style pet store with no concern for our community directly. I was in one today to inquire about a community information board to hang a sign and they told me they didn't have one and that it was against "company policy" to hang any signs. However when I went to two of their local competitors, Pets Choice (located on Tully Road) and Petco (located on Evergreen) they both had a community board and gladly allowed me to post my signs. They even wanted to talk to me and ask questions about my posting. This was my first time in Petsmart as this is a new store near my home and will be my last. I prefer to VOTE WITH MY DOLLAR and will not do business with any Petsmart while I will recommend and continue to do business with Pets Choice and Petco. Please, help support the businesses that actually do care about our communities and especially those that are locally owned and operated. Too many of us are supporting those big stores that send all of our money "somewhere else"! What do we do when one day we wake up and that nice local business we knew we could depend on for information, support, special orders, great customer service, and community compassion is gone? Yes, they may charge a buck more for the same product, but that isn't too much to pay for all the additional benefits they provide. So say "NO" to Petsmart and yes to local, community friendly Pets Choice and Petco! read more

The most ANNOYING people on the planet! Fish lives matter! I mean I get you're trying to do what's best for the animals but holy f*ck people. The woman wouldn't give me 2 FEEDER fish, fish that are going to be sold to DIE, because I had a regular fish bowl without a pump.....so I got a tank with a fricken pump. My dumb a** thought it was a 10 gallon I asked how many fish they said oh only 2 fish for a 10 gallon. I'm like really? 2 little tiny fish? I didn't get large fish I got those mini 30 cent fish. Ok fine put 2 fish in my "10 gallon" tank...its a 5 gallon. Fish doing just fine in the 5 gallon. So 3 complaints here. Why the hell are you going to sell fish bowls with no pumps if you aren't going to sell the f***ing fish to go with them and why are you telling me a 10 gallon tank can only take 2 fish when my 5 gallon supported them JUST fine?? And why the HELL does it matter than I wanted to put feeder fish in a bowl when you were going to sell them to die anyways!? Weird fish obsessed people. read more

I have been very pleased with this Petsmart location! My puppy is now on her 3rd training class at this location. She's taken Puppy, Intermediate and now Click-a-Trick (this one is so much fun!). All of her classes have been with trainer Dianna who is also great. She really cares about the needs/desires of her students. We expressed a desire to take the Click-a-Trick class and she made it happen. They also changed a class date when we and another customer said we'd take the class if the date was changed. We were impressed. Our puppy also just had her first grooming session (first anywhere besides trims at home) here with Brittany. We explained that she was extremely fearful of getting her nails trimmed after a local doggy day care trimmed them during a day session (without our permission) and we didn't want grooming to be the same. Dianna her trainer also went in with her to put her at ease. We watched out of sight of our puppy and she did amazing. We could tell Brittany was going very slow and gentle, stopping and giving her love whenever she got hesitant about the grooming session. We will definitely be returning for more grooming sessions and soon will also try a nail trim there. read more

I have mixed thoughts on PetSmart. I think they have a wonderful clean store, employees are very friendly, and they have a large sized selection of dog toys. I also love and appreciate their pet adoption days. However, I find it absolutely appalling that on several occasions, I have purchased dry dog food (2 different brands and 3 different flavors), only to find that after a couple of days of having the food at home, there are bugs in the dog food- and we keep the food in a dry, airtight, water and bug proof container. I thought it was only a problem with the Wellness brand because it's so fresh and expires quickly. But when we tried the Purina Pro, we encountered the same problem. After the second time of finding bugs in the Purina Pro, we called the store. I received rude customer service. They told me there was nothing they could or would do and I had to contact Purina. I contacted Purina and was told it was a store issue, that all products are thoroughly inspected before hitting the stores. I called back to PetSmart and again received rude service. Purina did mail me an apology and coupons for our trouble- thank you, Purina. However, I will not return to PetSmart for any dog products in the future. read more

Always greeted right when I walk in. The store is always stocked and can always find what I am looking for.

the worst groomers ever use to be a good place when drew was there, they cut my dogs nose made her bleed my dogs isnt even a hyper dog she stays still, and my mom asked them to stop and asked if they cut her nails they said yes and when we got home checked her nails and they were the same, and then we called and tina the manager lied to my mom on the phone saying she was there and she clearly was not, and they were cutting another dog there were letting the dog walk around he could of hurt himself, if you want your dog safe and well taken care of dont take them there read more

this store is wonderful I was there today with my new puppy as soon as I walked in I was greeted I have never had a pet of my own so I needed help this nice women wendy told me everything I need to know about having a new puppy she helped me find everything I could need she told me about a puppy booklet that saved me a lot of money I will for sure seek her out when I go back read more