I had a stressful situation happen to me regarding DoorDash online order. I was extremely frustrated due to all the confusion and online orders. I called Petsmart in El Cajon and spoke too and went in to see Mark. He handled my situation with the most respect , patience and problem solving skills! He gave me the most EXCELLENT CUSTOMER SERVICE! He genuinely wanted to help resolve my issue and so he did. I am extremely grateful to him for putting me at ease with the entire situation. Thank you so much read more

My sister came into contact with a very rude employee, he was a tall older man with white hair. Today she asked employee to use the restroom for her 5 year old and 2 year old son and he was very dismissive of her request. He stated he was busy but yet there were no other customers in sight so she just waited in line. While she waited one customer came and asked her if she was in line and she said no just waiting on keys to the restroom because her children need to use the bathroom. The employee then proceeded to call on the phone if anyone had keys at that time, so now we can assume he never asked on her first request. After a while he blurts out come but never direct this to her so he repeats himself with a loud tone and harsh attitude " to follow him" and opens the men's bathroom. Turns out he had the keys in his pocket the whole time and just made my my sister and her two children wait. After he opens the men's bathroom, my sister asked if they could use the women's and he proceeds to tell her that he cannot do that because it's California State Law do not allow boys in women's bathroom. I,myself, a mother have never heard of such thing. Can corporate follow up with this statement? My sister felt very discriminated against since the start as he was giving her attitude when she first initiated contact, then he proceeded to deliberately make her wait when the whole time he was not preoccupied with anything but making her wait. He then comes up with some lies about California State Law prohibiting boys ( again ages 5 & 2) from being in the women's bathroom. In addition to this, this man saw that my sister was pregnant and since this incident my sister had been feeling ill. If you know anything about pregnancy is that stress level and emotional incidents stress and have a major impact on a baby. Petsmart needs to find better employees. This will be going to corporate as we know a review here won't be enough. read more

Worst pet Grooming service ever. Have been pets mart customer for 13 years in phoenix Az and very happy with their service but this location service was absolutely worst. Slow and very rude too read more

I have been a customer for years and spent so much over the years on all of my pets, but never will I shop here again. I loved Petsmart, but this location ruined it for me. (Today around 4pm) I ordered a bunch of food online for the Santee store, but some cans I wanted were out of stock there, so I ordered those ones to pick up at the trashy El Cajon store. Just 6 cans, but i didn't pick them up in time so they went back on the shelf. Understandable, and Totally my fault I didn't know I had a 3 day limit. But give me my money back for the cans I didn't get. We are talking $5. Seriously. This guy, David or Daniel, was so rude and condescending. (White guy, Black hair, tall, wearing a black mask, about 30 years old) He told me I would have gotten an email saying my money was refunded. I did not get that email. He then said I would have never been actually charged, but the charge would have just dropped off. Wrong again. The transaction had ACTUALLY posted days ago. I told him if I was refunded, where is my proof...send me something because I have my receipt and my debit card transaction history to back up what I say. He said he couldn't send me anything and that Petsmart only gets it right 9 out of 10 times. He also told me Petsmart.com and Petsmart stores are not the same company. Really?! I said I will just take the stupid 6 cans now since I am already in the store and clearly paid for them. He told me I would have to pay for them again. Even though I have the proof on my email that I paid for them, and my online banking showing the posted transaction. He told me to call corporate and that he would not call them for me. I asked another older lady if she could help me, and she said to the rude guy "it's fine, I will give you a break" as if it's such a chore to be dealing with me and my order. She was somewhat nicer, but was just making stuff up as she went along, and also told me to just call customer service. I called corporate from the parking lot, and they looked into it, and of course, he was in the wrong. I WAS NOT refunded the $5.81! I had paid for the items and should have been given the items!!! The nice lady on the phone went ahead and refunded me right away. It took her 2 minutes to be nice and look into my order and take care of my concerns, something the staff at this store didn't care to do at all. All the guy did was make up bs as he went along, when he had no idea what he was talking about. I just cannot believe the customer service (or lack of) at the El Cajon store. All over 6 little cans of cat food. read more

This place is awesome specially the employees working there, they are very helpful specially mark, great guy, helped me with my fish tank and gave me all the nesessery information for my saltwater fish tank, highly recommended read more

PetSmart - Pet Stores Near Me - El Cajon, California

DO NOT BUY PETS HERE!!! Bought a bald guinea pig from this Pet Smart- bad decision. It got a skin problem before the warranty was up UPDATE - it had ring worm Got a second one for Christmas it had ring worm. TAKE YOUR GUNIEA PIG TO VET IMMEDIATELY THE WARRANTY POLICY appa that you must return the pet for the treatment time (in this case 2-3 weeks). This is terrible considering this was a birthday gift for my granddaughter. She doesn't want to leave it I will seek treatment at s private veterinary office and NEVER get a pet or anything else at PetSmart read more

Came here today to grab a simple heat bulb for my tortoise and the doors were wide open. Grabbed what I needed and waited in like for a while as a line was beginning at the register. Got out of line to find an associate to help us. The dog trainer was EXTREMELY rude! Nothing but attitude stating that they're technically not allowed to be open yet so they can't open a register. Why have the doors open if you are closed for another 30 minutes? I put the bulb back and the dog trainer very snotty giggled a good bye and complained to a coworker that we are idiots for coming in early. Definitely not coming back here. read more

How lucky am i? Valerie is still there, and she seems to answer the phone whenever I call! And when I visit as well, I get lucky, and she comes by to give me great service and feedback about what products are available to provide the best outcome for my pet. I'm so happy to have her help and pet knowledge whenever I need it. She is so helpful! read more

i am so happy with grooming and very professional are all the employees from the store to grooming. my doggy's where so happy and relaxed when i picked them up i'm glad i made the move from petco to petsmart. HUGE of a difference how i as a customer and my doggy's get treated. Thank you! and that you! Michelle you were so awesome! read more

Bad service, take your dog somewhere else. Manager handled the situation poorly, waste of my time.

The worst service ever. They said my dog was aggressive? My appointment was at 2:30 and I was there at 2:40 she says you are ten minutes late and cannot take my dog? My dog has been going there for years! He's a long time customer and the "manager" was incredibly rude and condescending. When you have a bad experience you tell 10 People, and everyone knows now how terrible the service was. By the way to the " salon manager" I'm a mom of three kids, and my husband is sick at home, and not the flu sick, but he's sick and if your clients are 10 minutes late, sometimes it's for reasons outside their control. It's not about customer service it's about being a human being with feelings and understanding. You lost a loyal customer over 10 min. I didn't get your name - but you need to be FIRED read more

Rabies shots complete so now we get to get out in the real world of puppy socialization. First stop, grooming! Kat did a great job with Mochi and had great communication! I'd say request her, but she's off to pet academy to enhance her already great skills. Best of luck to you! read more

PetSmart - Pet Stores Near Me - El Cajon, California

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Charlotte is literally the sweetest human being ever. Also they have great large crickets they're one of my lizards faves.

WORST SERVICE IVE HAD Came here yesterday to get my dog's nails trimmed (easy ten minute thing) they then decide to inform me I need to bring my dog's vaccine papers in with him which none of this was stated on their website. I then CAME BACK today, waited AT THEIR CHECK IN STATION FOR MORE than 25 minutes until someone finally came and asked if I need help. She then proceeds to tell me they stopped taking walk ins 20 minutes ago. Such a disgusting experience and lack of prompt service. read more

We decided to give ourselves a little break and put our husky into the PetSmart hotel for socialization with other dogs. We got her back and it's like she's like another dog. Being a husky who is a breed that is full of energy she has been very hyper, friendly and playful has turned into a dog that we don't even know very calm, skittish and apprehensive. She's no longer bugging for walks as she did nor wanting us to play with the ball or rope with her. I'm feeling really bad about taking her there because I have the feeling she did a lot of whining and howling. I think it did something to her mentally I'm going to find another place to take her in the future. read more

Shout out to Valerie! This store has always been good to us for many years. The Pet hotel, training our puppy, and getting supplies. In fact one time Valerie the manager helped me out before store hours while dropping my puppy off. She allowed me to buy crickets for my frog. She was so kind, helpful and professional! Thank you Valerie! She never had any reason to turn away the business. Good job pet smart! read more

DO NOT GET YOUR PET GROOMED HERE! You have been warned. My cousin dropped off her Yorkie for a bath & haircut. Someone ended up calling 45 minutes later nervously saying that they couldn't cut her hair like she wanted bc the dog had "too many knots" (& a professional cant handle knots). & because of this, they said they couldn't cut her hair AT all, & had no more appointments for the rest of the week ... (Odd) This made no sense, why would they waste so much time to then tell us they couldn't do anything for her? Hmm, My cousin picked up the dog to which the lady at the store said they did ABSOLUTELY NOTHING... So she took the dog and left - A couple of days later, while taking Daisy(the dog) a shower, we noticed there was a little something floating in the water... It was a piece of HER EAR... Her EAR! It was then realized that they did indeed do something in those 45 minutes, they triedddd to de-knot & cut her hair.... And ended up chopping off a piece of EAR. They must have panicked & therefore called to say they couldn't do anything. This place still refuses to admit they did anything to her, but there are pictures to prove it. They since have changes up their story a couple of times to say they actually only filed her nails & some other BS. Moral of the story- Keep pets safe & OUT of this place! read more

PetSmart - Daisy's ear :( - Pet Stores Near Me - El Cajon, California

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B I G hugo store gets one star!!! One star for the upstairs very clean bathroom... Minus three stars for the fact that the staff in the dog sitting area seemed over run and under staffed. Actually, the minus 3 stars is for poor management and NOT the workers. It was a HOLIDAY weekend! Staff up already... Not to mention that we told them that our beagle likes to eat my finicky cocker's food. He starved all weekend and she looked a little fatter. Again, I think that this is due to being under staffed. La Jolla location I have gone there for three years now, my dogs are ALWAYS well cared for there. Never any issues and they seem to know our dogs behaviors very well. Not sure I will return or recommend this one. read more

This place is massive, clean and has plenty of parking. The prices are competitive and there are always sales going on. The staff is super friendly here. They'll ask you about your pet, suggest products, and make sure you have everything you need. There's a built in pet hotel, groomers, doggie day camp, vet and trainers! You can see the animals through windows, and there's a huge room that's usually filled with dogs for their socialization classes. The selection is also a big plus. The choice of foods, treats, and toys is nice. They also carry specialty foods that you'll need to have a prescription for from your vet. Overall, I'm very happy with my experience in this store. read more

PetSmart - Great customer service - Pet Stores Near Me - El Cajon, California

If my dog could actually form words I am quite certain she would be asking me to bring her to the El Cajon Petsmart everyday! my dog BeBe loves this place and everyone here seems to really love her too. And, I mean everyone! The people that work here always come up to her and say hi and ask if they can give her treats and the customers are just as friendly and want to pet her and shower her with attention. Considering my dog is a little attention fiend she is more than happy to greet all that walk by her by shaking her entire body and wagging her tail. She prances around just waiting for the time when someone stops by to say hello and pet her. My favorite part about Petsmart is the staff here. They are knowledgeable about everything! I don't have to look for help because someone is always close by and offering assistance with everything from selecting a new food to choosing the correct shampoo. My dog is a Springer Spaniel/Cocker Spaniel mix. Since she looks just like a Springer (only half the size, like a Cocker) the Springer cut looks great on her. BeBe and I met with a groomer named Billie. She saw that my dog was overgrown and she took the time to discuss with me what I wanted for her summer cut. We decided against the traditional Springer cut due to the impending hot summer months. I was told to return in 2 hours to pick up my dog and away I went. When I returned Billie brought my dog out to me all clean and cut and with bows on her ears! Soooooo adorable!!! Billie understood exactly what I wanted done with my dogs coat and I was impressed!!! BeBe and I both are very satisfied customers and will continue coming back to Petsmart for all her doggy needs! read more

PetSmart - Billie did a great job with grooming my dog BeBe! - Pet Stores Near Me - El Cajon, California

Clean store with friendly employees. We went in looking for several specific dog-related items, and had no trouble finding anything. We were approached by two employees during our time there, asking if we needed help finding anything, or if we had any questions, which I always appreciate. This location also has the PetHotel, which isn't common to every PetSmart. I took a peek into the hotel area, just out of curiosity, and it looked clean, though I don't know that I'd ever use their services. Not because I don't trust them, or the employees, I just feel better knowing my mongrels are with family or friends if we have to go out of town. At any rate, I do like this location, despite the fact that it's so far away from us. Like I said, it's clean and the employees are friendly. They were running a donation campaign to help pets who were displaced by the recent wildfires, which we happily contributed to. That's huge on my list - knowing that they care for all pets. I know it seems like it should be a given, but sadly, it isn't always so... read more

I expect a big box pet store to be sub-par within the spectrum of pet stores. This particular location, however, is sub-par to my sub-par expectations. The prices are OK. I'm not really getting a deal, but whatever. I have several bones to pick with this store: 1. There are 5-6 check out lines available. Every time I have been here, there has only ever been ONE person working a check out lane. Which leads me to... 2. There is ALWAYS line to check out! And then there's this... 3. Anytime I think I'm getting an item on sale, it NEVER rings up at the discounted price. Which causes a whole other debacle. Also, a note to corporate: I have been punching in my darn phone number at checkout for nearly half of a decade at this point as part of some Rewards program... I have yet to see or collect on any such rewards... What gives?! read more

Grooming salon service is an absolute JOKE. Just like other reviews, no wonder why they have availability. People who have made the first time mistake of coming here (like myself) don't come back. 3 minutes after taking my dog back for a nail grind I was called overhead to pick him up. No changes, his nails looked exactly the same and still scratched me which obviously meant they were not smoothed properly. "Lead" of the department is also a joke with her customer services skills of handling unhappy customers. I always start off nice with my interactions since I've worked in customer service for a very long time so I understand the employees side of it. But after 10 minutes of dealing with two incompetent "lead/managers" I realized there was no real service they could deliver. The salon leads solution to my dissatisfaction was I should find somewhere else to take my dog. Ha, great idea! Everyone should find somewhere else because these people and their "service" are the worst. Save yourself the frustration and find a better groomer. Actually, in my opinion just avoid Petsmart all together. This company needs to invest more on some customer service training for their employees. read more

I've been going to this store for years , and I have to find a new one , the place is a mess no stock , broken registers and the fish selection is marginal at best , I notice a lot of new employees who don't have a lot of knowledge , it use to be a good store , I'll go to Petco yes more expensive but worth the selection and it's always clean , worth the extra money. read more

I'm sorry but I don't remember the young lady who check me out. But it was at the Jackman facility around 930ish for my 3 cats. Not only was she SUPER nice she also gave me great advice on cat food that is the same great quality but less expensive than the brand I was buying. because after a whole week of boarding my animals I was limited on funds for my cats... and as I told the young lady..we have a boarding facility 10 minutes away BUT I will drive 30min out of my way for superior care for my fur babies!!! A million thanks to all the staff of awesome professionals that care REALLY care for my animal!:))) ‍‍ read more

My previous review was for the grooming department - which still gets 5 stars! Nyla and Allie have been amazing and I am still taking my fur babies there....this review is for the "store" - and especially for Mario. I frequent the store usually at least once a week whether it is bringing a pet to the Pet Salon or purchasing items for my fur kids. The other evening, Mario was especially helpful in my purchase of Billy + Margot dog food. The cashiers are always so nice and helpful and most of them recognize me now and ask how the fur kids are. Highly recommend them! Thanks Mario and gang! I really appreciate all your help! read more

2 Star - The grooming salon will have you waiting at the desk for 10-15 minutes until you are actually even helped. Very rude. The staff at the banfield desk won't even bother to help either. 5 Star- GREAT trainers for training class! Took a beginning & an intermediate class and my pup learned a lot ! read more

Walked in to get my dogs special dog food that they have been eating for years. They only sell this dog food at Pet Smart and requires a prescription from their vet. Our dogs are spoiled but are so deserving. They bring a lot of happiness to our family. This last visit the store was especially clean. I have walked in the past and have smelt dog poop and pee throughout the store. Hate that smell. I am pretty sure everyone else is on the same page as me on that one. When it's like that I don't stick around very long. This time though no dog poop and pee smell. Cool. The staff was also especially nice. Made me felt welcome. Usually no one says anything to me. This time smiles and HI's. Good job guys. Overall this is the only place I buy dog food, treats and dog supplies including toys. They have a great variety and I always see new dog things for my pet. Not sure about other animals. They probably have everything for other animals too but I know they have everything for dogs. They even have a pet hotel and pet grooming on site. Pet Smart is great and my dogs appreciate it. read more

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This location was clean and organized. Staff is courteous. The only reason I'm giving it 4 stars instead of 5 is because before the pandemic the store would often times reek of dog. I know dogs are welcome but most places didn't have a lingering odor from our furry visitors. read more

My cute little Frenchie was traumatized at the grooming salon. Something happened during one of her visits to get her nails drimmeled and she started to shake every time her back. She is a sweet little girl but has refused to walk on a leash since she was a baby, so when I take her out she rides in a baby stroller. The groomer ( directed by the salon manager) refused to allow me hand her over so she could be carried over to the back room, instead I was forced to put her on the floor where she started to shake, desperate to get back in her stroller. I kept trying to explain calmly and rationally what Tinkerbell was experiencing and how to comfort her but the salon manager kept interrupting and mansplaining (really bad form for a woman!). Seeing the impact on my dog I politely told them both to cancel the appointment. I will NEVER take my dog to the El Cajon PetSmart again and if you love your dog, you shouldn't either. read more

PetSmart - My Tink - Pet Stores Near Me - El Cajon, California

This is the best pethotel/daycare. Three reasons: 1. The staff is incredible. They love dogs and you can tell they treat and love them like there own. Everything is always so friendly and understanding from the moment they say hello to when they hand you your pup at the end of there stay. 2. You can't beat the price. 30$ a night for a stay! 16$ for a half day! 22$ for a full day! They match the dogs with there same size. My dog always has fun and feels safe. 3. Your dog will love it. It's literally like a theme park for puppies. They get to spend time with other dogs, socialize and still feel safe. Watch out! Your dog won't want to go home! read more

So we tried PetSmart groomers today we weren't expecting a 5 star haircut but we thought it would get the job done and look decent, making our 45 dollars worth it. The lady wasn't at the desk was friendly ...she was pretty rude actually and didn't smile once. She did we couldn't talk to the groomer to explain how we wanted his haircut and she would tell our groomer what we exactly wanted. We had Gia, she was nice but didn't do what we had asked at ALL. We asked for a teddy bear round cut and to barely cut any off the face and to keep all his hair on top. Well they cut all it off they cut his entire chin hair area off and his face hair off completely which was opposite of what we said and it was an oval shaped weird cut ugh . He looks like a different dog in a very bad bad way. He looks he has no chin and it's not fluffy or how we described at all. I can't even look at his haircut without cringing. I feel they just ignored all our requests and just cut his quick to get him done snd to move on to the next dog. I am Very disappointed! I read the reviews and just tried to give them a chance but they failed miserably. And there is a picture of his tail they literally jus chopped it with one cut where it looks straight across and looks like a broom, it looks horrible. I almost wanna laugh it looks so bad. It's pretty crazy they thought it was a decent hair cut and that the owners would be happy with the results. These dogs are definitely a number they don't care if they look good... they just chop them up how they want it, quickly and move on! I usually don't say this or give bad reviews because I know it's hard to cut dogs but we paid money and they don't care how he looked :( Just save ur self the disappointment and go somewhere else please. WORSE hair cut my dog has ever gotten we can't wait for his hair to grow back!!!! read more

old woman at the grooming salon..nyla? rude. brought my dogs in for a nail trim and warned her that one of my dogs is very timid and has high anxiety. she trimmed one of my dogs and her coworker was clearly struggling with my timid dog and she just sat and watched. when the whole experience was done she came outside and tried to lecture my husband and i about how to train our dog into liking her feet touched. listen lady, you're the professional here. and we warned you that she was timid and anxious. if you can't handle dogs with all sorts of personalities then work somewhere else. also, during our check in, she stopped us mid-convo and started helping the person behind us. terrible customer service. read more

Been coming here for a few months now for my dog's obedience training. Michelle is a WONDERFUL trainer with tons of experience and an obvious love of all dogs. The pups in her classes ADORE her, to the point of causing some serious jealousy with the owners "But why does he love Michelle more than ME?" Loki has completed basic and intermediate classes and starts advanced in a few weeks- the prices are much cheaper than some other places and we now have an extremely well behaved kid. The rest of the staff here are great and many of them now know my dog by name. All in all a great store with great staff. :) read more

PetSmart - Loki graduating ADVANCED OBEDIENCE CLASS!!!! :-D - Pet Stores Near Me - El Cajon, California

I was just at Pet Smart shopping. I walked by the doggy "daycare" window for small dogs. The woman looked like a prison guard. Standing with no emotion. Arbitrarily spraying dogs. Most were trying to hide in a corner. They all were horrified, sad, shaking. Then she just stands in there holding her weapon (spray bottle). No comfort, no little retreat spots, just glaring lights and her. Next window was large dogs. Same situation. WHO would leave there dog there. I don't even own a dog. I was getting food for my child's rabbit. Please don't leave your dog in a place like this all day. They were truly suffering. No star read more

Took my dog Kumo for his first ever grooming session. My pet stylist Kat took great care of him and gave him the works: nails clipped, ears clean, butt clean,fur trimmed, and shampooed! Kat was very kind and professional, and absolutely took care of my boy. I'd recommend her to anyone hesitant for their first time. read more

My dog loves it here! I love that when we drop her off the staff greet her by name (Denali) before we even check in. Some of the staff even have cute nick names for her. I will always worry about my baby girl when I leave her for days, but it really helps knowing the staff care about and love my dog almost as much as I do. If she is staying multiple days I usually call to check on her and they never seem annoyed or anything and always give me a detailed report. The price is very reasonable and my dog is happy. That's what matters to me. read more

PetSmart - Denali always comes home happy and exhausted from all her playing at day camp! - Pet Stores Near Me - El Cajon, California

I happened to stop by this store for some dog treats and decided to take a look at the reptiles and amphibians for sale. It was very disappointing to see that every enclosure had filthy water bowls. There was a baby ball python that was trying to shed but couldn't, because the tank had 30% humidity. The snake was extremely malnourished, due to its inability to eat, during the shedding process. I have decades of experience handling and caring for reptiles, but it does not take an expert to realize that all living creatures, (especially baby reptiles) need fresh water to live and thrive. What I saw in this store is a clear sign of neglect. It reflects directly on management and corporate leadership. This must stop. Animal cruelty is a crime. Whoever is in charge of taking care of those little creatures should be fired. PETSMART: Show some respect for life. Take ownership of your duties and act like you care. read more

Aaron and Leann were both courteous and prompt when helping me even though they were both quite busy with their daily tasks. They properly made time to prioritize during an influx of business and that made my visit a pleasurable affair. I will be returning for my pet needs! read more

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We took in our two chihuahua's to be boarded at the hotel, dropped off two perfectly healthy dogs while we went on vacation, we ordered the private suite and requested both be kept together and not to be around any other pets while they were there, they were there for 6 days, when I picked them up both were vomiting and had blood in their diarrhea, took them to our vet the next day and both dogs were suffering from an intestinal bacteria that gets transferred by direct contact with another infected pet, unfortunately this can also be transmitted to humans, I personally got sick with the same bacteria and ended up in the ER with a temperature of 103.7, lost time at work and the hospital bill came to over 1700 dollars, I reached out to the corporate office and they forwarded me back to the store, the manager did call and basically blamed me for feeding my dogs raw meat, I have never fed my dogs raw meat, they eat the little Cesar's dog food, also was told that they separated my dogs for a day, I did call in while we were on vacation to check on them, was told everything was good, they did not say anything about them being sick , so I reached back out to their corporate office again and was told that the district manager would call within 48 hours , that was 5/22 still no call, so this hotel stay ended up costing me approximately 5000.00 dollars in vets, hospital and lost time at work, find another place to take your pets, this place is unsanitary and the management will just blame you... read more