I cannot recommend this grooming salon. This pains me to write. I had been coming to FURology for about two years. My dog's groomer, Destinie, was phenomenal. She had him on a regular schedule and knew what I wanted with his grooming. I've never had any issues before this incident.
Unfortunately, one day I picked him up from his appointment and his eye was shut. I wasn't told that there was an issue or if anything happened during his groom. I brought him home and within minutes, his eye was swelling and was double its size. I called FURology and asked if his eye was like this the entire time. They explained that it could have been a hair that entered his eye and was causing irritation. I was told to come back to FURology for them to rinse his eye. As soon as I pulled up, someone came outside to take him in. His groomer Destinie, came outside where I was standing and went to go grab Janelle from the salon next door. At no point, did Destinie talk or acknowledge me. Not even 5 minutes later, Janelle came out and handed me my dog and said "i don't know what to tell you". She told me to monitor him and if his eye was the same in the morning, to take him into the vet. I was shocked to say the least. How is it possible that I dropped my dog off in the morning and he was in perfect health, and when I picked him up his eye was swollen shut. I was livid. I ended up taking my dog into the vet and they told me he had a significantly large cut on his eye. The doctor told me there was a big possibility that he would loose his eye. I was terrified for my little dude. As soon as I spoke with the vet, I sent Janelle and Destinie a text on it. They told me to give them a call when I could. Janelle said that she checked with the groomers to see if something happened, and of course no one owned up to anything.
My dog ended up being on a cocktail of medication and eye drops for weeks. We had to check in with the vet often just to see how he was doing. Luckily, I have him at an amazing Vet clinic and the Doctor was incredible. We were able to save his eye and get him back to 100%.
I've worked with animals for a very long time, accidents happen all of the time, but you ALWAYS let the owner know what happened. I used my judgement to take my dog in right away because eye issues can be significant. However, if this would have happened to someone else who isn't aware of the severity of the situation, their animal could have lost an eye.
FURology responded well and actually paid for our vet bill. I'm thankful for that, but I would rather have wanted honesty from his groomer Destinie. Money doesn't mean anything when it comes to the health and safety of your fur family. I'm disappointed and hurt that this incident occurred and no one told me anything. No one was honest with me and now my dog has this trauma from this grooming incident.
I can no longer recommend this grooming salon to anyone. If you care about the health and safety of your pet, and would like to know of any issues going on during the groom, TAKE YOUR PET SOMEWHERE ELSE. Provided are photos of my dog, the first one I took the morning of his appointment, the second was when I picked him up after the groom, the final one is him at the vet. You don't want your animal to go through this, it's extremely heartbreaking, please do not put your fur babies at risk. read more