I recently took my dog to PetSmart on Coit for a grooming session, and I'm incredibly disappointed with the results. Despite providing specific instructions and even showing them a reference picture of the desired haircut, they completely botched it. The grooming process took an excessive 4 HOURS, which was far longer than anticipated.
To make matters worse, when I came to show another reference photo to a different groomer in the store, I was met with nothing but attitude. Unfortunately, it turns out that groomer wasn't the one who ended up doing the haircut, and the communication between them was evidently poor. The groomer who ultimately did the cut claimed to know nothing about the reference photo and proceeded to give my dog a choppy, uneven cut, referring to it as a "puppy cut." It was heart-wrenching to see my beloved pet in such a sad state. To make matters worse, I discovered a small cut on my dog's tummy when I got him home.
It's disheartening to receive such subpar service. If this is how they handle puppies' haircuts, I strongly urge owners to run the other way. The quality and care provided during my visit were far from satisfactory, leading me to cancel any future services, including the training sessions I had planned.
While the manager provided a refund, it does little to rectify the situation or restore my dog's hair. I was looking forward to additional services at this location, but after this experience, I simply cannot trust them with my dog's well-being anymore.
It's sad to know that I'll have to wait months for my dog's facial hair to grow back. It's evident that the groomers did what they wanted, disregarding my explicit instructions. I would not recommend this PetSmart location to fellow pet owners. read more