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Dallas, TX

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PetSmart

2.7 (54 reviews)
Open • 9:00 am - 9:00 pm
Updated 1 month ago

Services - PetSmart

Private dog training

Bath and groom only

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Reviews With Photos

everyone was such a huge help! we adopted a dog named Solomon & they went through the process it was easy & so much fun to be around people that love our new puppy! Thanks for everyone that helped he's in good hands now!

They left his tail unfinished.

I'm never the kind of person to write a review, but i felt I had to with this one. Words can not explain how disappointed I felt leaving pet smart. First starters, the groomer arrived 15 minutes late to the appointment, talk about unprofessionalism. Then they gave me a call saying they had to stop the appointment MID CUT because his skin was "irritated" which I was okay with initially. However, I soon found out that was not the case. After getting a vet and a different groomers opinion, his skin was completely fine and he just needed a break during the service. Additionally, we found out that the groomer had shaved the dog wet. And for those who don't know, that's a big mistake in the grooming world. What the PetSmart groomer failed to realize, is that dogs need patience, especially if they're new to grooming (which they knew). I would NOT advise anyone to take their dog here, ESPECIALLY if they're new to grooming. This is a pic of my dog's tail left unfinished after taking him to PetSmart. He had a bunch of uneven lengths all throughout his body.

Dead and sick bettas!

I understand bettas can not live together because they are territorial. I have bettas of my own and I understand this. But the living situation with the bettas at petsmart are simply inhumane and upsetting to see. I know the cups are meant to be temporary homes but who would want to buy sick bettas? 80-90% of the bettas looked Ill, some couldn't swim properly and were swimming on their side, strange dull colors meaning they're stressed, broken tails etc. this picture is a DEAD one In the cup. And then they want to charge 20$ for certain bettas when they look extremely ill. It makes no sense to me. SMH Do better petsmart

I have better pics as well.

These ppl have harm my dog and when the dog mom calls in they try to fast talk her and just offer her bs lies and a refund. This group of individuals are sarcastic, careless, selfish and most of all have horrible customer service! They are liars! Do not take your dog there if you want her to comeback home normal or you don't want to magically see upscale charges no one even agreed to wth! We have the recordings the pics of the physical damage they've caused also the recorded sadness she hasn't been acting normal since my dog has came home. We have found yet another cut on her chest area (not to mention they called and lied and said she has a wart nothing about the cut or nothing) my dog was born it a tag/mole on that area and they dropped the ball and cut it caused harm and never mentioned to not me Or the dog mom! I will be taking legal action these people do not care and will be held accountable for their actions. They also offered their vet... ha why would I want to ever send my dog to somewhere connected to them, heck no! This has happened not once but twice and these fools want us to sweep this under the rug. I will be taking legal actions and also social media will be getting these pics and stories as well. I have a huge followingbe careful who you treat bad or unfair. God always has the last say so. Tatum is the person that cause harm to my dog twice.. her mangers are the people who tried to make the other dog mom feel like she's delusional with the actions similar to "oh well and I don't remember who cut her" bs... or just get over it. Yeah good luck. We will be the last people you insensitive guys will handle like trash or think you can harm My dog and get away with it. I'll keep the reviews updated as I take these steps forward. I will also expose them on all of my platforms. Stay tuned! I'll post the chest cut below ( literally almost cut her nipple off) I have a Maltese that's only fricking 6 pounds or less!

So you taking me or what ? lol
Tonya S.

Since I recent loss my fur baby , and was searching adoption sites and ran across a chihuahua that looked just like mine but a boy I figured it was a sign and went to check him out After that first bit only because he was scared and no a hard one he warmed up and a jacket and superman shirt later we are in the car. He ran around the house like he been here before , he is in so so much love he doesn't even know thanks to all the staff at pets smart who truly made my decision easy ! if you love animals and have the time and space go adopt ! Animals need love too RIP Latte you will never be forgotten but Dallas is saying the pain! oh say hello to Dallas aka my lil superman !!!!

Im never bringing my dog to this location again. She has been coming here to get groomed for over 5 years. Her initial groomer did great but she left the next lady Krystal did good and she left. Now this new groomer Tatum cut my dog!!! I brought her here at 8am and did not pick her up until almost 2pm just for a grooming. The groomer Tatum called me and asked if she had ever peed on the table before while being groomed I told her no, she even looked at the notes from previous appointments and confirmed this had never happened. She told me she peeped and pooped twice on the table, and it could have been because the other dog in the room has an anxiety issue. I picked my dog up took her home. The next morning I walk her before work and I see this cut. I called the salon talked to Tatum and asked why didn't she mention she cut my dog! She says she didn't remember cutting her and that I could send pics for her manager to see. I asked to speak with the manager she said she was busy! I went up there spoke with a manager not sure of the guys name and he was kind enough to issue a refund. Also that I could get my dog checked by their vet for free. Long story short I will never bring her back here. Thank you to the kind manager who helped me out. This location has a high turn over with groomers within the last year so beware. My dog was scared and peeped on the table because she was cut by Tatum!

Happy dog!

Luis did a great job with my dog's bath and brush even with her anxiety. He was really great at keeping her calm and she had a pep in her step when we left. My one complaint is that I wish I could've tipped with my card instead of withdrawing cash and putting it in a envelope with the groomers name on it.

Don't know how you miss this huge REMINDER

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Review Highlights - PetSmart

“She graduated from beginner and intermediate levels and now is able to sit, lay, stay, heal, switch, focus and come.”

Mentioned in 2 reviews

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I was really excited to try this company, but unfortunately my first experience was incredibly…read morefrustrating. I was originally told my appointment was at 3:00 PM, so I rushed home from work to make sure I was there on time. Throughout the afternoon, I was given multiple different arrival times. First I was told 4:00-4:30 PM, then 5:00 PM, then I received another call saying they would arrive by 5:15 PM. By 5:45 PM, no one had arrived, and my text messages asking for an update went unanswered. Because I had spent my entire afternoon waiting at home, I ultimately had to cancel the appointment myself so I wouldn't miss a family event. Had I not canceled, I would have missed it. What disappointed me most wasn't the delay itself--things happen. It was the lack of clear communication and constantly changing expectations. Had I been told from the beginning that the groomer might not arrive until after 5:00 PM, I could have planned my day accordingly. Instead, I rearranged my entire schedule based on information that kept changing. When I expressed my concerns, the response focused on the fact that they waived a same-day cancellation fee and had already applied a new customer discount. While I appreciate not being charged for an appointment that never happened, I don't consider that a resolution to the inconvenience of spending nearly three hours waiting on multiple inaccurate arrival estimates.

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