There are never enough people at the register and no one to ask for help. With Covid it's gotten even worse. One checker and 12 people in line. Frustrating! read more

We are cat freaks. Seriously. We have seven of them and visit the cats at the local PetSmart. Weird? Maybe, but at least it's not seven kids, so take your pick. I like this PetSmart. I like the staff, who know us on sight. I like that they have the Animal Outreach people here, who are a wonderful group of people saving animals and finding them good homes. I've heard nothing but good things about the services, such as the dog training. I love Banfield. The store is clean, well lit and has really good sales quite often. Somethings we find cheaper online, but for weekly food supplies and cat visits, this is the place to go. read more

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Hello, I'm writing to let you know about Petsmart on Sunrise in citrus heights, I'm writing a very negative review. I was very disappointed with the management of the store as well as the management of the grooming department. I brought my dog in to get his nails trimmed he's a small dog, and he's very quick he's a whippet/chiwawa. I was asked to put my dog on meds if I could, and yes, I did. The very next day, because of the work, did not get done the first day because of how fast he is. So I medicated my dog via the vet meds, and I went to bring him in to get his nails trimmed, and the service I received was very negative. The manager of the store was very rude to me and The Grooming Department told me because I walked in with the muzzle on my small dog that I just purchased in the store 30 seconds prior they would not trim his nails because the manager advised me that they will not work with wild or aggressive dogs. So the ladies the day before could have told me not to come in today so I can be told no on my dog's nails and have him all medicated for no reason. Very disappointing read more

Great customer service! I have a very nervous pup and when they were taking him back they tugged on him a bit and with some encouragement (from the whole salon staff) and squeaky toys he came back reluctantly but eventually. They talked to him the entire time and I think I even saw a tail wag. He was nervous walking in and prancing on his way out! Chealsie and Kristen did an amazing job! 10/10 recommend! read more

Some good and some bad products sold here. Staff is available to be helpful but is not at all product knowledgeable. Many cheap products from overseas sold here. This store location needs some maintenance and general clean up. Animals on leash allowed inside. Check out line always seems way too long despite more than enough employees wandering around. Prices low but you get what you pay for. Parking abundant but somewhat disorganized due to lines needing repainting. I have been to better pet stores for sure. Overall average only 3-stars which is consistent with Yelp rating already. read more

Went here one morning as soon as it opens and grabbed a cart and went about my way But nit without an employee saying good morning Walked to the dog toy section and started looking for dog toys I was sent for from the wife.found what I was looking for except one thing a tugga toy.I seen an employee and he was more then happy to help me look,I just might have looked over it.John went above and beyond to help me find something they said they had online but could not locate in the store.John went in the back and came back while I was looking for dog food and found the toy I was looking for...big plus in my opinion it was early and first thing but John was a big help.then I went to get the food and couldn't see that either.I looked everywhere Then I asked the girl in the back sticking food to help me find it...she helped.she pointed directly below me where the food was...lol... Anyway I had a good experience this morning and the employees Are perfect for the store Keep up the good work... Just my two cents read more

I LOVE this pet store. for some reason, I could spend hours, and hundreds of dollars just in the cat section alone. They have all the newest and greatest things for pets, including everything Brett Michaels has done, Martha Stewart too, and every little odd and end that you see advertised on tv to groom and love your pets. I've brought my dogs in here a few times and they love getting the attention of all the customers and the employees alike. My only qualm with this place is the cashiers, some dont see very happy to be here and it kinda puts a damper on my checking out. when I have an armload of stuff that I'm excited to bring home to my kitty and watch her play with, and I go up to the cashier and I don't even get so much as a smile...hmmm...work on your customer interaction PetsMart, and I'll change my mind and give you 5 stars. read more

I'm extremely upset. I went to pick up my curbside pickup. NO ONE else was waiting for curbside pickup only me. The second I got there I input what car I'm driving etc. I waited over 30+ minutes for ONE bag of dog food. I had to call the store to see what's the hold up. It took them 2 seconds to bring the bag of food after I've called. "We'll be with you shortly" is understood as 10 max 15 minutes. Not 30+ minutes. Especially if there's only 1 person waiting for only ONE BAG of dog food. read more

The most unfriendly store I have visited, not even sure pets would be welcomed. The Banfield site in the store has great service though.

This location has lots of stuff, came here to visit the Pet Hospital but shopped around the store, it's a great idea to have the Pet Hospital inside then you can get any pet items needed. read more

I took my bichon toy poodle to Marilyn in grooming and we had the best experience! She did an amazing job on a sometimes hard dog with his dreadlock like fur, that can sometimes be hard to handle, but she said he did perfect! He looks and smells amazing would 10/10 recommend! read more

PetSmart - Clyde - Pet Training Near Me - Citrus Heights, California

To Camri, who helped me find everything I needed when I adopted a stray kitten. Petsmart, you have a great employee here! Camri helped me pick out the food, toys and gave me a coupon book for first time pet owners that saved me a bunch! I left feeling totally taken care of, and didn't go anywhere near over my budget. Thank you so much! read more

My little dog's name is Rosie & they treat her like a Queen. Corissa is an awesome groomer. 100 stars!!!!! PetSmart needs to take care of their groomers like they take care of our dogs. Rosie is my little rescue baby. THANK YOU!!!!!!!! Jan M. Orangevale, CA. read more

I hate the fact that my dog eats only authority food because this is the closest petsmart to us and it's horrible. The customer service is almost always terrible. Example, today I went to pick up my online order. Pressed the button they had for online orders. There was no cashier. Sat there for about 5 minutes just waiting. In the meantime about three other people had lined up to check out waiting on the missing cashier. She finally shows up and goes to start ringing up the people in line. They let her know I was here first she asked what I needed I told her I was here to pick up an online order, she said she'd be right with me, and proceeded to help the others in line. Finally, another employee walked up and helped me. The store is always dirty. The food I buy is never stocked on the shelves, which is why I order it online for pickup. Their fish are always sick. I love petsmart and used to enjoy shopping there until I moved here read more

I went in a couple days ago to buy a fish, and when I got to the counter, the employee knew ALL about the type of fish I was getting. He helped me find everything I needed for my pet, and he gave me a ton of info on how to care for it. This guy knows what he's talking about, and he was just super friendly and very helpful. Give this man a raise or something. (His name is Lawrence) read more

If i could give 0 stars i would. We bought a dwarf hamster 3 weeks ago. It past away 2 days ago. We were told that if the animal past away with in a month to let them know to get our money back. My husband called and told them what hpnd wondering if we had to bring it in before we buried it because my daughter really wanted to bury it. The lady on the phone whoms name he didn't get referred to it as it and as a returnof purchase. Then informed him we were told wrong we had 2 weeks. my husband hung up and told me. I was appalled at the way it was referred to calling a pet store. So i called and spoke with katie the manager who in my heart i bet is who my husband spoke to because she quickly started referring to it as a purchase to be returned instead of a life saying MAYBE she could get with the other leads to decide if i should get a return until i said look I'm not calling about the 13 dollars i spenton the creature or the $100 i now wasted on the cage food and bedding... I said I'm baffled at how the person spoketo my husband regarding our new family member that we have become attached to that is a petstore this is what they do. The manager suggested coming in and purchasing another one so that i don't waste my money on everything else i purchased just 3 weeks ago but I'm really not going to purchase anything from there. Good luck to your future purchases! read more

I have a very difficult dog when it comes to grooming. I've been to petco and they refused to work on my dog. But not PetSmart. Marylin and her crew was willing to work with my little dog and they did a really amazing job. They stayed longer than they had to just to make sure he got the hair cut he needed. I'll definitely be coming back here and recommending others do too. read more

Honestly the fish section was not the greatest .I got what I need from the store which was super ick cure for my tank at home but their fish did not look very healthy .The tanks where super cloudy and many of the tanks where empty .As for their betta fish they looked like they where not in the greatest health either many had clamped fins,fin rot and internal parasites. read more

This is probably one of the more difficult to-get-to PetSmart locations can only enter from one direction and exit in the same direction. However, it convenient from the perspective that it's not in an area with a dozen neighbor shops that attract traffic. However, that hasn't stopped me from pup supply (pupply) shopping at this location. This has been my pet stop for the last couple of years. I'd bring my pup here if she wasn't so easily distracted. Walking her in the store is like flying a kite in an ever changing breeze. Shall I list everything they have and that I've purchased? I've never purchased a "pet" from a store, only pup supplies (pupplies) - there's plenty to list .. and not going to do it. I think a better option is to discuss the customer service and general overall store appearance and care. After all, that is most of what continues to bring me here. Other than when merchandise is moved to different aisles, I can quickly find what I need. I don't often need assistance but when I have, finding a floor clerk wasn't too difficult. I do like that I'm greeted every time I enter. The cashiers are always pleasant and smiling. Other than a general bad day, how can you not be happy with all these animals around. The facilities appear clean and kept up. It's not modern and flashy like some stores. I have a family vet so cannot comment on the veterinary care. We don't need a groomer except to trim her nails. For that, I'll bring her in for the inexpensive nail trim. read more

Kudos to Chris, manager of the Sunrise Petsmart, for helping us select a great cat/dog door for our new house, then when one of the parts broke (a small plastic screw) taking the initiative to make sure we got a replacement. Really appreciate his help. It's a good way to build loyal customers. Thank you. read more

I came here to buy some crickets for my tree frog today and found the customer service lacking. I looked and waited to be helped near the fish area where they keep the crickets,but no one came. So I helped myself and an employee rushed me and began scolding me. I told her I no longer needed help and went to pay. When I went to the register to pay, the cashier scolded me told the manager and she scolded me. I waited for five minutes for her to figure out exactly how many there were. She literally counted every one, 43 and was going to charge me like 7 dollars. For crickets! I won't be coming back here, Petco from now on. read more

Our Puppy is receiving training from Donna, and we are very happy with her and the training program. It is worth every penny so far spent! She is dedicated to you and your animal, and does not rush the individual time with your pup. She is very thorough with her students (the dogs) and has brought up several safety tips we weren't aware of with dogs, which we have been so grateful for! She is also wonderful with questions. Every week our puppy learns more and more and more. We are excited for our next few weeks with Donna and Petsmart! read more

If you don't mind waiting every single time 1 hour to see the vet after your scheduled appointment I guess this place is ok. I do mind waiting, all Banfield locations are the same poor time management. Great Vets just issues with te aboved mentioned. read more

This review is for the store itself- I can't vouch for the Banfield pet hospital inside the store or for the grooming salon. The store has a decent selection of cat supplies overall- lots of food options across a variety of price points. Decent selection of litter, toys, and treats. The staff is friendly enough too. Overall I have no complaints! 3 stars. read more

I went and bought some sucker fish at Petsmart (Citrus Heights). I have 2 fish tanks, one is a10 gallon and the other a 20 gallon. I have a male Beta in one and a female in the other tank. I bought the sucker fish and put 2 in each tank. After about 7 days one of the sucker fish died and a few days later my Beta wasn't looking so good so I pulled her out and isolated her, but by next morning she had died. The other sucker fish died as well. After about 5 days the same thing happened with my male Beta. I saw no reason to keep the dead fish as I didn't want to spread anymore sickness. I gave the dead fish the old royal flash. When I called to complain the worker told me I had to bring in the dead fish to get my money back. read more

Great Service!!! Went and was able to not only find what I needed but everyone was so nice and willing to help.

Save time do not schedule for the dog training classes at this particular store. They cancelled twice with no notice... very poor customer service in this department. The rest of the store is fine with basic needs. read more

So it took a while to check in, no big I have the rest of the day off. Explained in detail what I wanted, even used their picture they had of my girls' breeds for reference. Gave 2 stars because the staff were nice and patient even though my little blonde Yorkie seems to become increasingly terrified of coming here. Tells me about 3 hours and 3 hours later still no call. Call them, says it will be another hour. I'm surprised since I didn't ask for much to be done on one of them. Finally get a call 4 hours after the initial drop off, this was on a weekday mind you. Go to get them, go to pay and there were add-ons I didn't ask for. Got those removed thanks to the kind cashier woman, go get my dogs (noticing the blonde looks off) and bring them home quickly since they couldn't get out of the store fast enough. Get home and get a good look at them.... and they look atrocious. My yorkie looks like she's been put through a shredder, almost all her long coat I grew out had been chopped off, randomly super short and long, ears uneven and barely touched and my black shih tzu has bald spots all over her face. Yes they were a bit dirty before I brought them in, but nothing so bad as to be leaving bald spots and chopped up hair. Neither were super matted to start with. Never going back. read more

PetSmart - 4 hours later & they completely destroyed my dogs' hair and left bald spots all over. No where near what I asked for. - Pet Training Near Me - Citrus Heights, California

Petsmart rules. And I always use my coupons and get free stuff for my dog Stewart. He appreciates that. Comparative to petco it is wayyyyyy cheaper also so that's a plus. I Hella want a guinae pig, too so I'm hoping they do one of those sales again soon so I cab swoop one up. I'm gonna have a naming party for him ... Or her. Another excuse to drink. =] read more

I am giving this a low rating because it breaks my heart to know that there are people doing a profession that requires patience and a gentle hand and doing the complete opposite. As a pet parent, as a parent in general either to a human or an animal, any medical provider or groomer is supposed to have a bedside manner and a gentle touch. I strongly suggest staying in watching if you're going to take your animal to this groomer at this location or any location of Petsmart or Petco because these people are not gentle with your pets in an shape and form. My dogs quiver with fear before we even get out of the car, like my Pomeranian turns into a giant vibrator, he shakes so bad and just plain tear I refused to take him in there again. They were manhandling my female, and the only reason I took them here was because my stylist was not available and I needed to get both my dogs done. I came to pick them up a little early or to see what the status was, and I literally almost jumped the counter and thought the groomer like I wanted to smash her face into the freaking counter and stab her in the eye with the scissors and the comb she was using on my dog she was jerking my dog around by the leash that extends over the animals heads And I could hear my animals screaming gasping for air, I literally went over the counter yang to my dog off the platform and asked for a manager. I had demanded that they bring me my other Pomeranian before I went back there and got it myself and I'll be damned if anybody stood in my way! My dogs were brought to meet the manager took my information I told him I was filing a police report for animal neglect and cruelty. I will never take this please seriously nor will I ever take or allow anybody to take their animals to this location to be groomed ever again. And if you do take your animals to this location for grooming I highly suggest you sit there watch and wait God only knows what they do to these animals behind the closed doors of the washing station where they wash and dry your animals in crates, a friend of mine used to Work at this location and she said she only worked there two days and then quit because the people she was working with or manhandling animals throwing them into the dry in kennels, and manhandling them very roughly in the bathtubs, and there's certain stylists who are still working there she stated that slap animals and spank them very hard sometimes in the face to get them to hold still while she brushes them out. I have no words for this place other than disgusting, shameful, and animal cruelty at its finest but yet they're still in business people please please please be smart and wise when you take your babies here. I don't know how anybody can work in this profession and Be that cruel read more

I have been buying my Royal Canin prescription dog food from the store for over two years. Today I went in and the lady noticed that the expiration date on my prescription was not printed out clearly, so she called my veterinarian office and asked if the prescription was current. They told her that it was current and to go ahead and sell me the dog food. But that was not good enough they wanted it in print however there were no vets available to sign a new the prescription. The lady aat the vets office also told them that in the x amount of yrs she has work with the there they never required a printed copy. So they wouldn't sell me my dog food even though she is out. Not only that but they were so rude I will never go back! I will no longer but my $100 dog food from them. They suck! read more

I have been a PetSmart customer for over 15 years and spend lots of $ on my four dogs. I ordered dog food on Chewy.com but there was delay in it being delivered.Therefore, I had to come to the store in spite of having a husband with underlying health conditions. I was very disappointed to see the lack of precautions being taken to protect customers from COVID-19. I saw nothing to wipe down carts and my cashier wasn't wearing a mask. He also leaned in closer to me than 6 ft. I hope to not have to return to your store until this health crisis is over. read more

I would rather go to Petsmart than Petco. Sure they're stores aren't as updated or as cool, but I find that 9 times out of 10 they have better prices and similar selection. I only have two cats and a dog so I can only review those sections of the store, but they always have what I need and there is nothing that I haven't been able to find. Plenty of toys, food, clothing, beds, accessories, etc. I have also found that prices are competitive with Amazon.com which is rare to find in stores nowadays. Employees are always friendly and love when I bring my dog into the store. Some of them say hi, some of them don't. It can be kind of scarce if you want to find an employee working on the floor so it's pretty much help yourself, but they always have enough cashiers open so I never have to wait! The only complaint I have is that Petsmart's are harder to find than Petco! Boo cause it's definitely the better store. I also like how their ads run a month long so I have plenty of time to find what I need and come back after I run out! read more

I am unsure how it is possible this place got any bad reviews. Lets discuss: I came into this petsmart frazzled when I discovered the two 10week old puppies I purchased that day were COVERED in tics. Not only was I greeted immediately, but two petsmart employees helped me locate a tic spray for pups to young for meds/collars but they helped me dig through both pup's fur and sprayed every tic we could find. Ever since that day, I have returned to this location for EVERYHING! Store: Though more expensive than wallmart, worth the cost in service and selection. They always remember me and my dogs, answer all of my questions, and made it easy to return a puppy gate that did not work for us a week after we purchased it. The staff is beyond helpful and even more friendly. I look forward to bringing my dogs here and they love coming in. Training: Donna is a gift from heaven. She is friendly yet stern and will break any nasty habit your dog may have. Even after punishing or being stern with my dogs, they still love her and obey her, at 15 weeks and only 4 classes, she was able to train both of my dogs to sit, lay down, walk on a leash properly, come, when they must leave something alone 'leave it', or when they can/can not have a treat even when holding it out in front of their faces. SHE IS AMAZING!!!!! I plan to return to her for all of my pet training needs and I will sing her praises to every dog owner i meet. worth every penny! Groomers: Back to the tic situation, I was able to wash my dogs on my own every week and use the tic killing spray, however, it was not killing the eggs and the area around my apartment was infested so the creepers kept showing up! For a full tic removal and bath it was only $30 bucks (for two dogs). They scheduled me in 2 hours after I called and I picked my dogs up 3 hours later. My dogs smelled and looked wonderful and loved the experience. They were even sent home with little report cards from their groomer which I thought was considerate and cute. Vet: Pricey but what vet isnt? Awesome staff who breaks things down for you when explaining things, I have yet to feel unappreciated or cheated in any way. They are kind to the animals and sympathize with all problems you may have. It is nice to see people who actually care about your pet as if it was their own. Over all, this place is amazing. Yes expensive but I feel there is no price here too high on the happiness/health of your little four legged family member. Worth it in every aspect. read more

I went in for some aquarium water testing and a return dead fish. Jacob was very helpful and friendly. He went out of his way to help me. He was also very knowledgeable compared to other people I have talked to there. read more

A couple of weeks ago, I went to Petsmart to see if I could drop off three fish from my aquarium. Since I was moving and had no place to put them I wanted to see if they would be able to take the fish for me, or if somebody there may want them for free to add to their collection. So when I asked the girl working in the fish department if she could take the fish or if she would like them she said no and told me I should take them to a feed store. Not only was she rude but she was not helpful at all. My question was why would I take fish that belongs in an aquarium to a feed store where you buy for horses. I have been a patron of that store for seven years and I have spent thousands of dollars on pet food, new aquariums, dog food, treats and bones and dig clothing, in that store. I don't feel like I was treated like I should have been, being a known patron of that store for 7 years. I sincerely hope that she learns to have better customer service and etiquette. I have since changed to another PetSmart location. It is not necessary to say who this was but I do know she is recently new because the one girl I know that has been there for years is always kind and courteous and has a good sense of humor. read more

We all know big companies like Walmart do not take care of their fish tanks but damn PetSmart. You guys are worse than Walmart. I came in looking for a couple new fish to add to my tank. The fish tanks were in such terrible condition. There was THICK layers of algae in all the tanks. I've never seen it that bad. Nearly every tank had a dead or dying fish. The fish that were suppose to be active were not active at all. You could tell in any second they will die. In another was a couple dead frogs with fish floating at the top creating a very weird white substance around them. Then I looked at the next one. The dead fish was in there for so long it was starting to split apart. The list of dead continues. It's very obvious they do not clean the fish tanks AT ALL but seriously one tank had at least 15 dead fish in there with a few stuck to the filter vents. Fkin disgusting. For gods sake you are a pet store. I can only imagine how they treat other animals. read more

PetSmart - What most of the tanks look like. Disgusting. - Pet Training Near Me - Citrus Heights, California

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I will never take my dog here. I asked the young (and I mean young) girl if she knew how to cut a shihtzu. She said "yeah". She lied. I picked my baby up and he looked like a wreck. I should have got a picture. read more

This petsmart is not so smart when it comes to not accepting credit card. They have lost my sales at least 3x because they dont accept credit cards. read more

So happy to have adopted our two newest fur babies from this location. We came in with my twins after a frustrating day to love/hold some of the kittens awaiting adoption, this time we decided we needed our own. The fact that these babies already have all of their shots, and are spayed were a big bonus for me. They are four months so all but one vaccination is complete due to age. When we adopted previously from the SPCA we still had to schedule and pay upwards of $200 out of pocket for the vaccinations at our local vet (not including the adoption fee paid to the SPCA). Not that the price of a companion is a HUGE impact in my adoption decisions, but for some it is. This was a nice "perk" of adopting from here. We also got to meet the foster mom to our new kittens while we were there, you can tell that she was very hands-on with these fur-babies. They are so cuddly and sweet, exactly what we needed in our home and while integrating them into a new house with a 3lb chihuahua to adapt to. HUGE thank you to all of the fosters and volunteers that rescue these animals and provide them all the love and care until they find their forever homes. read more