The grooming place was priced well. Took my border collie in and he came out clean and trimmed. Would recommend for the price and service. One thing I would recommend is if they had an air freshener in the lobby. read more

It was my first time dealing with the grooming department and I was not happy with their customer service. I walked into the grooming center and these two women looked at each other and then looked at me like what I was doing there... No greeting or anything. All they said was what's the pets name rudely as if I was a walk in and did not make an appointment which I did. We were 15 minutes early and she said we can wait until our appointment time. I had explained to her that I needed to goto work and if I could leave my dog. She abruptly said no, I'd need to wait because she was behind. I just left because I'm not dealing with a groomer who can't give me decent respect. What makes me think they will treat my dog in the same manner when I'm not there. Absolutely not. Luckily I needed to goto work or else I would have talked to a manger. Go somewhere else. read more

I would like to respectfully share my experience with your grooming salon because I believe there was a significant misunderstanding in the communication before our appointment. I called ahead and explained that my dog needed a haircut and nail trimming. I was given a price and was told that the salon was able to accommodate my dog. Based on that information, we made the drive to the salon expecting to receive the services that had been discussed over the phone. However, once we arrived, the experience was very different from what had been communicated to us. My dog barked once, and it appeared that some of the grooming staff in the back were bothered by it. I completely understand that grooming dogs can sometimes be challenging, and I also understand that groomers have to consider the safety and comfort of both the pets and employees. At the same time, I was disappointed that something as minor as one bark seemed to change the willingness to provide the service. My dog is not a statue, and I understand that he may move, bark, or require a little more patience and handling during grooming. We certainly don't expect the groomer to have an effortless experience every time. We simply expect that the salon will make it clear beforehand if there are limitations regarding the types of dogs they are willing or able to groom. What was most frustrating was that we made the trip based on what we were told over the phone. If the salon was not comfortable grooming my dog, I would have preferred to know that before making the drive and spending the time and gas to get there. Our pets are family to us, and we treat them with a great deal of love and care. We also understand that grooming is a professional service and that every dog can present different challenges. We simply ask that our pets and their owners be treated with the same level of respect and consideration that we extend to the people caring for them. I am not writing this to be disrespectful toward anyone. I simply hope the salon can improve communication between the person handling phone calls and the grooming staff so that customers are given accurate information before making the trip. Thank you for taking the time to hear my concerns. I hope this feedback can help prevent similar misunderstandings for other pet owners in the future. I also have photos read more

PetSmart - I would like to respectfully share my experience with your grooming salon because I believe there was a significant misunderstanding in the - Pet Stores Near Me - Chino Hills, California

I scheduled a brief nail trim and anal gland appointment but when I arrived they seemed frantic because they had cut another dog's nails too short and needed to get that dog to the Banfield pet hospital. Then, when I was allowed to enter, they refused to do our scheduled appointment because my dog was scared and tried to nip at the very young man working there. I tried to explain she was abused at a young age but a man and I agreed if she could have a woman technician. They were extremely rude and says no because they were too busy yet I saw no other dogs there at the time. I will never go back there again. Fortunately, I found a much better grooming facility right down the street that's actually far more reasonably priced. read more

The lady at the cashier with blue died hair was super rude to me the other day! She didn't ask if id like to use my rewards and gave attitude. Will definitely not be coming here again. read more

The guy who was cashier. He was bald with glasses and a gold chain. He made us feel uncomfortable with his unnecessary comments that we have extra income to throw away and he's gonna tell our dad idk it was weird as two grown woman please learn to respect others and just do your job. He was also cussing loudly with his other coworker. Please learn to just do your job and respect others. read more

I've taken my cat to get her claws trimmed 3 times now and the groomer is great, cost is very reasonable, I will be going back monthly.

Maggots in the puppy kibble I bought yesterday morning (THE BAG STATES EXP OF 03/2025). I called and asked them how this can be resolved, and they told me to bring the, now open, maggot infested 20lb of dog food I was sold in order to get a refund. Is that actually reasonable? I waisted $58 on over expired dog food I thankfully checked before feeding my puppies! Don't go here!! read more

PetSmart - Opened 20lb bag of maggot infested dog food. - Pet Stores Near Me - Chino Hills, California

Unfortunate and uncomfortable experiences. We have had three occasions now visiting PetSmart. We were helped each time by cashier Jessica who has been rude and very sarcastic. When picking up our online orders I was a regular at this location, but now I will no longer be going back . I hope management addresses her need to improve customer service. read more

I have been coming to this location for months and love the service. The location always has my authority dog food and the staff is friendly. read more

I live in Upland, but I don't mind making the drive to this PetSmart because they consistently have what I need and their customer service is excellent. The manager, Jazmin, along with Ali, Ashley, and Robert, have always been so helpful and attentive. It's a pleasure shopping here. read more

I was standing at the checkout and a worker walks past me on his phone, no concern or anything said someone will be with you. I see him sit down so I say out loud, hello?? He comes out doesn't say sorry for the wait no hello just starts scanning my items. The next customer receives a nice greeting how are you! I'm sorry I interrupted your phone scrolling. Terrible service. read more

They were very helpful and polite and showed me directly what I needed and the prices were very reasonable. I enjoyed my walking around and looking at the other things and animals. read more

I went last night and they are charging all kinds of taxes on your purchases I purchased $28 was my total and they charged me $4.88 for taxes on $28 bill. They broke it down a city tax state tax county tax and two special tax's. I called corporate office and they couldn't answer me on why they're charging this. They couldn't tell me what the special taxes was for. I find it absurd that they don't know what they're charging us. I will no longer be shopping there. read more

I came looking for something to help with my puppy's stomach issues and I just want to give a special mention to Kevin as he led me to the products that should help my dog! With thorough instructions and info as well!! Thank you! read more

I was originally getting my pup groomed at the Petsmart Walnut location but I had to move to this one because I moved to the Chino location. Needless to say, I will not be coming back here. I've only been here twice. The first time I got my pup groomed she got a bath and hair cut. I was met with very sweet groomers and one of them even gave me a progress report of her behavior. My puppy left clean and no injuries. The second time I came, I went for a bath and trim. I wish there was an option for that on the app, but that's not something the store can control. I thought all was well, but when I came home, I noticed that a chunk of my puppy's fur was ripped out near her eye, exposing pink irritated skin. It was slightly bleeding, and she was pawing at it because it was irritating her. Luckily, the bleeding stopped and it scabbed over a bit. I was distraught. I have NEVER had this happen at a salon before. Usually her eye gunk is handled with care, especially if it's near her eye. However, this wasn't the part that infuriated me. I called this Petsmart the next day to ask about treating this injury. The person that groomed her answered the phone. She was very defensive and would not take accountability for what she did, and instead blamed me for not taking care of my dog's eye gunk properly. She also denied that she did not rip her fur out, and that the irritation is caused from the eye gunk. I felt like my needs were not being heard, and that she wasn't being empathetic with what I was trying to say. I just wanted to know how to treat this, and advice on how to prevent eye gunk buildup in the future. Regardless, this still has never happened with a previous salon before. I think the least they could have done for me is to inform me that this happened when I picked her up and how to prevent this from happening again in the future. I was told to just put Neosporin on the wound and go to Banfield if anything worse happens, which is an extra $70 out of my pocket. Petsmart, please properly train your groomers. I recognize that I'm not the only person here who has had issues with the groomers here. read more

PetSmart - There was a bit of blood here last night and some scabbing this morning. - Pet Stores Near Me - Chino Hills, California

DO NOT BRING YOUR DOG HERE!!! ‼‼‼ I REPEAT DO NOT!!! I have been bringing my dog Bella for 3+ years here. I never had a bad experience like this. I brought her to her appointment at 10:00am I picked her up at exactly 1:25pm I'm on the way home and I see blood on my wrist. I start to checked my dog and boom. She has a cut/slash on her armpit. They as a very big business should be the top, professional ones. But they have failed as that. Groomer said"oh I didn't even see that,next time when you guys come just let them know about the cut" Never even going back. Do not bring your pets here. Very unprofessional. Don't care about your pet Worst of the worst. Very disappointed. read more

PetSmart - Pet Stores Near Me - Chino Hills, California

We have been going here for 4+ years.. putting up with a LOT. Groomers showing up late ... keeping our dog for 4 hours!! It's ridiculous. Find another place. read more

So I just recently went into look at the kittens after we just lost one of our own. I first laid eyes on this little guy and fell in love!!! He's such a sweetheart and the workers were so nice and quick to assist with the adoption so thankful for this joy in my life thank you! read more

PetSmart - Maui being a cutie pie! - Pet Stores Near Me - Chino Hills, California

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I have been taking my pup to Petsmart Grooming, specifically with Susy E. for four months and it's been wonderful! Susy listens to what I like and she gives me awesome tips on how to maintain my pups fur. She's really patient and I'll keep going with her as long as I can! Thank you Susy for always taking care of us. read more

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I took my dog here for the first time to get her hair cut professionally and this is what they returned to me... do NOT come to this pet smart. read more

NEVER again will I go to PETSMART! They only gave my dog half a haircut! Stay away! I still had to pay! read more

PetSmart - Pet Stores Near Me - Chino Hills, California

I feel like a lot of the reviews shared on Yelp in general are people wanting to talk about the bad and never quite speaking up about the good when it happens, so I wanted to talk about the good! So far I've only taken my pup in to this location's grooming salon twice but I love how well he comes out and how he's treated! I had previously taken him to local small business groomers in Chino Hills where I felt like they didn't make an effort to ask me what I really wanted or how I liked the results, and during the last pickup I made with that local groomer, I saw one yanking harshly on the leash to get another dog to sit still for their cut when they weren't even acting out; needless to say, I now felt COMPLETELY uncomfortable taking my dog there if this was how they were acting with clients watching them from behind the counter. I made my decision to come here based off of the salon reviews on this location's Petsmart page which I feel gives a generally more accurate impression of the salon and it's groomers rather than the Yelp reviews. This is Mimo's second bath and cut with Kaitlyn and she treats him so well and makes sure I'm well informed of how things went during the visit too! This may seem minor to some people, but her report cards are really great too! I've been to other locations with other dogs where I would just get a one-liner about their visit, but Kaitlyn really goes above and beyond with hers. If you're on the fence about coming here, or to any location in general, check out the Petsmart salon page for the location's ratings to get a more solid impression of what it's like! read more

PetSmart - Pet Stores Near Me - Chino Hills, California

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My first time at PetSmart and will be going to PetSmart for all my cats' needs! For all people during Covid-19, PetSmart offers contactless pick up! I came to this PetSmart because I was searching for a pet store where I can do a curbside pickup. The roadmap is very simple and here is what you do: Place the order online, call them to confirm your order (b/c the website will not send you a confirmation email), drive to PetSmart, park at the designated pick up spot, call the store again and tell them you are here while pop up your trunk. Lastly, wait for one of the employees to bring your pets' goodies out! Also, if you do pick up instead of delivery, you will get 10% off your purchase. So it makes a pretty big difference when you are buying pricy tick and flea meds for your pets! This contactless pick up just going to give you all the convenience and peace of mind you need during this time. The staff was super nice and friendly. I really enjoyed my experience at PetSmart and probably will become a regular here as well. read more

Stopped in to get a fish for my 4 year old son.. I was disturbed by the amount of DEAD FISH floating around in the tanks. I mean... piles and piles of dead fish in multiple tanks. I'm thankful my son wasn't with me to see it... it would have upset him too. I don't know what was going on, but man that was a sight to see. read more

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Would not give out any stars as they are so mean! Asked to grab some fish that I wanted to buy! And they don't have patient ! They lack of employees than hire more people to serve your customer or to work better! Not to be mean to your customer read more

Great staff. Clean store. Stock is full always. Really happy coming to this petsmart for years. VERY dog friendly.

Literally just saw a manager run out with a lifeless dog in his arms to the vet. It was coming out of the groomers section. The owner seemed confused and the groomer who I assume was telling him his dog was having a seizure. I appreciate the manager rushing out to a emergency vet but man that really left me with anxiety. I have small dogs truth be told, I'm terrified to take my dogs to any groomer. I hope the pup ends up being okay and reunited with his owner. read more

I just got my dog (end of June 2021). And she needed a groom. I've never had a dog and don't know the groom cuts, but the ladies here did a fantastic job. My dog was a little scared but she's been abandoned, pretty much her whole life. So of course I felt horrible leaving her. But when I got the call to pick her up after a few hours, they told me my dog was awesome!! She did very good with the groomer and can't wait to see her again. Thank you PetSmart for taking care of my dog. read more

PetSmart - Her face wasn't cut right but didn't bother me. But bothered my husband. - Pet Stores Near Me - Chino Hills, California

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I love this place, the staff always provides us wonderful customer service, and, they take care of our babies (Doggies & Fishes) very well. A big plus is that they price match. The store manager Matt is very nice and welcoming all the time. read more

PetSmart - Pet Stores Near Me - Chino Hills, California

I went to the Shotvet in store clinic I had seen advertisements in the store encouraging reservations online which I did and paid upfront for two dogs rabies shots when I arrived at the store they informed me that one dog needed another two dose shot which was going to be given a month apart and I paid for it for some reason a month later they couldn't find my paperwork, so more than a month since last shot passed, I contacted Shotvet and was told it was to late, now I feel like I paid for a service we never got. Makes me wonder how many more of these are happening. As you can imagine I have no intentions on ever returning to Shotvet and will continue warn people of the practices that transpired Mario 909.270-1495 read more

I had an appointment with grooming to have my cat nails clipped and when I got there they said the groomer didn't show up so they canceled my appointment and ask to rescheduled. They said they tried reaching me but All they did was send a Tex to me at the time my appointment was scheduled which they sent after I was there I was there 10 mins earlier than apt and gone before 9am. I'm not happy about this I will never go back there to grooming I rate them no stars read more

I take my, I mean my wife's, Yorkie to Petsmart on a regular basis for grooming. The staff is friendly, and they routinely cut our dog's hair and nails exactly how we request. Appointments are available, and they allow you to drop off early if necessary. Our dog seems happy with the services at Petsmart, and she is not stressed by the process. Petsmart always makes our dog look her best. Many of the prices for supplies at Petsmart are reasonable. Although Petsmart allows dog (obviously) inside the store, this store is very clean and organized. We are very satisfied with this store, and professionalism of the employees. read more

PetSmart - Pet Stores Near Me - Chino Hills, California

Everyone is patient with my sweet Huckleberry and makes sure he is taken care of in the grooming and training ( Lucy )!

Community cashier #688934 On 9/19/21 & 9/06/21I wish I got her name that's the only info about her on my receipts She was SO incredibly helpful & knowledgeable!! I had just rescued a bunny (&I had no idea what I was doing!!) But she helped me tremendously more than she probably realizes!! I'm so grateful for her help & knowledge & kindness You know who you are!! Thank you SO much girlie! &&To the guy worker on 9/6/21 scraping the tape off the floor by the fish THANK YOU for everything as well y'all have no idea how terrified I was that day (the morning after I rescued a domesticated bunny in my neighborhood) and y'all made me feel at ease and comfortable knowing I could keep such an amazing animal alive and thriving read more

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The manager I talked to about the dead fish said there's nothing they can do they lose a lot during this time because of the weather! Wtf your suppose to be the experts adjust things so this doesn't happen. It's actually really sad how much they don't care. I counted over 17 dead fish in total different tanks but altogether it was gross and they didn't even care. They just let the other fishes munch on them. Is that what they do with hamsters and birds as well? read more

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DO NOT BRING YOUR DOGS HERE TO GET GROOMED. I picked up my dog with chunks of hair missing and her being poorly shaved. Lady at the counter was sweet but the groomer was rude. Never coming back here. read more

PetSmart - Pet Stores Near Me - Chino Hills, California

Do not give Petsmart your business! They are so rough with your pet. The groomers don't even pretend to be gentle when they comb the dogs hair!! They refuse to brush the hair out like civilized people and just jam the comb thru the poor dogs hair like jerks. I asked the girl what she would do if her hair stylist combed through your hair like that!! She just laughed. They are totally dishonest and always claim AFTER you leave that the dog has "knots" or matting and you'll have to pay $40 extra if you want them to "gently" comb them out, otherwise it's free to rip the comb through their hair while the dog cries...which one would you like? Really??!!! They are over- dramatic about everything and just want to nickel and dime you to death. I will not bring my dog back here again! read more

Liz IS A TERRIBLE GROOMER. She should not be working as a dog groomer. You can tell Liz is inexperienced and timid when it comes to larger dogs. We have a 50 lb medium sized dog and she clearly cannot work with "larger" animals. We dropped off our dog and didn't even make it out of the parking lot before she called us for pick up. Our dog has been groomed for 7+ years and has never had an issue. Not to mention he's a fully trained service animal!! Up front and already noted on his file we told her he does not like his front nails trimmed so try but if he's not having it just don't do it. Rather than starting the bath and groom she went straight to his nails. You would think she would want to gain trust from the dog as this was her first interaction with him, but no she went straight to the one issue he has with grooming. Liz made a comment that we were her last client and that she would be done quickly. It's almost like she didn't want the business and intentionally canceled us. Terrible employee. Petsmart should fire her! read more

I've been here twice since getting my own fur baby. The workers there are always very helpful and have been able to answer my questions. I went in today to buy more puppy kibble and a nice lady actually gave me helpful advice on how to find the right fit for my pup. My only complaint is that I wish their toy selection was better. read more