I have taken my baby cats there 3 times to stay. I bought all the packages and the cats were never read a story or did I receive the toys I bought or a daily picture. My cats were so upset that they did not eat and now they are home they are throwing up. Staff extremely rude and the employees are not clean. I will never use them again- plus they lie and overcharged. If I could and I might shut them down. Be very careful dealing with them and your precious animals read more

Petsmart grooming use to be very wonderful for my pets. I have been a customer for forty years. Their staff is different now. Erika is a horrible manager. They made me wait a month for an appointment. They were rude and unqualified to groom my Maltese. Erika wanted me to have my dog put to sleep ! I called Corporate Headquarters on her. I also called the 25th Ward alderman on Erika. I want to know what kind of credentials they have, or don"t have. I am a CPS Teacher. Erika has only worked there for two years. She should not be allowed to be over the Grooming Salon. I give them zero stars ! read more

We dropped off our pup at the PetsHotel after finding our usual boarding place was closed for renovations. First of all, reservations are made through a call center in Arizona even though, you call the local store. The reservation process was very smooth and I did my due diligence by asking about a fecal test and a temperament test since they offered play time during boarding and my dog is a pitbull. I was told neither was needed. If my dog didn't get along with the other dogs, he'd still get one on one time with an employee. By the end of the call, I was excited about my dog's stay. At check-in, I signed a paper and our dog was whisked away from us. Nothing was explained or confirmed with us. Halfway through the stay, I called to check in. I specifically asked how he was getting along with the other dogs and I was told he wasn't in the play groups because he's a pitbull. Apparently, pitbulls are on a breed restricted list that I was never told about. As a pitbull owner, I'm aware of breed restrictions. Those are always posted or written somewhere. While we don't agree with the restrictions, being made aware of them allows us to make the best choice for our dog - who is one of the sweetest dogs, by the way. PetSmart never made their restrictions known to us. Never. When I spoke to a supervisor at the South Loop location, he couldn't even explain to me what was exactly going on with my dog. He was talking in circles and back peddling on what he was saying. Instead of taking any bit of responsibility, he blamed the call center and made excuses for the incomplete check in. It was by far, one of the most infuriating conversations I've ever had. When I picked up my dog, he came out all amped up because he was in his "room" for 11 hours a day. His coat was covered with dust and dirt. He didn't hesitate to leave, and we couldn't get out of the store fast enough. Two days later, he's still recovering from his stay. We will never go back to this PetSmart again and we will never board our dog at any PetsHotel anywhere again. UPDATE: My dog has been diagnosed with kennel cough, now. This is absolutely absurd! What kind of conditions was he kept in for him to catch kennel cough? On top of being in a terrible boarding situation, he has kennel cough. Whatever you do, DO NOT board your dog here. read more

I have a new pet 3 months old I adopted on 10/15/22 from an organization due to the hurricane in Florida. I called PetSmart on canal and talked to customer service in the store, a male guy and asked about Banfield. I found out Banfield is no longer with this particular store. I asked about the grooming, but before he transferred me to grooming department he seemed to be in a hurry and said the word "God ***". I couldn't believe my ears. I started to report him to management but he probably is management. I plan on going to take my new little girl to be groomed and get pet supplies. I will address this matter in person at that store. In conclusion. That was very poor customer service and you never know who is listening! read more

PetSmart - Pet Stores Near Me - Chicago, Illinois

WARNING! WARNING! WARNING! Do not use the grooming service. They sedate the animals. Your pet will go in happy and healthy and come out like a zombie and throwing up. That is why they ask if your pet has any health concerns or heart problems. Do not trust these poorly trained and unprofessional people. And I'm only giving one start because I have to. read more

This place was horrible. I just left my dog there for a couple of days and he seemed so desperate to get out of there when I picked him up. They said they released him but when I got my dog he ran to the outside to pee for like 5 minutes. He smelled horrible too just after two days. He was sooo tired when he got home that he didn't even eat. He went straight to bed. They also charge like a hotel and not by the night, so because my flight was delayed I got in later and was charged another 1/2 day, and the gay who explained this was super rude. Never again I'm bringing my dog again to this dump. read more

wasn't the best. but price was good took longer then usual my dogs bath could of been better would consider to go back

Stopped in for some gecko & hamster supplies! The small animal selection is crazy- so much to choose from and so much cool stuff from their store brand. The cashier stopped me from buying a light bulb that would've damaged my gecko's eyes and helped me find a ceramic heat emitter instead. The store is also really clean, including their fish tanks. read more

I used to take my dog here to bath when the staffs were super nice and flexible. Now I would never bring my dog here ever again. I would not recommend anyone bringing their pet here. They cancelled on me three times due to their own issue and gave me 10 calls in a row in the early morning. Have no respect for the customer. After finally rescheduled and ready we got stuck in traffic for 10 minutes and they directly rejected our bath appointment. When we were arguing with them, I saw a groomer was being super mean to the puppy and yelling at the puppy to stop moving. Later on the groomer asked, are you always late to your appointments? That is the rudest thing I've encountered at any pet store. The groomer with the crappy attitude name is Denise. Never go to this pet smart for grooming. read more

My dog, Michael Jackson, has an attitude that has always been reflected in his physical behavior. It's always been indicative of things he likes and dislikes. For example, he whines, yelps and tries to run away when the vet nurse has to use that rectal thermometer on him. After not seeing me for a while, when we do reunite, he will jump up and down and climb on me. His tail will wag nonstop for hours, despite his training. He has a similar reaction when I get him into the car, ready to take a trip to the PetsHotel at PetSmart. As soon as Michael Jackson realizes where he is going, his joy cannot be contained. He will begin to wag his tail with such passion, the song "Whip My Hair" comes to mind. Upon arriving to the PetSmart, Mr. Jackson can hardly stay inside the car, leaping his small frame to the ground and heading for the entrance, with no concern for cars or bigger dogs. He will stretch every inch of his retractable lead just to make it through the automatic doors, and pant with such volume, one would assume he was choking. Knocking down displays of Martha Stewart products, brochure stands, the dog is in total disregard of the mess he makes, simply focused on getting to the hours of rough tumbling, butt sniffing and tail chasing that lie ahead of him. Checking the eager dog in for the day is a breeze as the staff always remembers him (due to his name, no doubt), but because the staff also recognizes his eagerness and takes him off my hands, checking him in without asking to verify my paperwork. When the temporary collar is wrapped around my pooch's neck, he emits a sound of glee. While I fill out forms, Michael Jackson is unleashed in the small dog room, a wide open space that has a floor covered in a special surface that mimicks outdoors. This is so MJ and his fellow day campers do not use the bathroom (either a #1 or #2) inside their homes. The room also has a multitude of large water bowls, and if one camper does use the bathroom, a staff member who stays in the room constantly is right on mopping up or sweeping up the remains. The staffer also monitors how the dogs interact with each other, and when MJ becomes too aggressive or is the target of aggression, the staffer steps in and manages to cool down the situation. For this, I am grateful...as is MJ because he keeps all his hair. After the day is over (dogs can be dropped off as early as 7am and picked up as late as 9pm [Mon-Sat] and 7pm on Sunday) the dogs and my MJ are all tuckered out. Though he takes a long time expressing his joy to see me, he usually is so sleepy that I have to carry him out. When he is not, he promptly falls asleep in the car and upon arriving home, is asleep for hours, ensuring that my home is a place of serenity for the rest of the night. read more

Adopted our dog Frank Lloyd Christmas here a year ago and we absolutely adore him. The staff in the adoption center are super friendly and were very attentive to our needs and questions. read more

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Erika took extra time on a busy Saturday to bathe my very shy / nervous pit bull mix. Really appreciated her taking it slowly with my scared girl. Thank you. read more

PetSmart - Pet Stores Near Me - Chicago, Illinois

My dogs love the grooming salon and the staff there are great with them! My pups are all blind and need a little extra attention! George, Sabrina and Piper will be back again soon! read more

Store Review: Your one stop shop for pet items. Having run low on dog food and not heading back to the suburbs anytime soon, I decided to find the closest petsmart which is actually not far from streeterville, however you will need a car to bring home your purchase because it is far from walkable. The location is unique as it is situated in the basement of this complex. Turn into the whole food parking lot and go down one level and you are greeted by the glow of the petsmart sign. The store itself is quite large for the city with wide selection of dog, cat, and other animal goods. Prices are reasonable. Staff is friendly and the store is open for pets as well. Pros- large selection of items, sales, competitive prices Cons- located in a under ground location Hidden deals- sign up for the petperks card for card savings. free to signup read more

Inconveniently located in the South Loop, this Petsmart is at the lowest level of the mall and inside a parking garage. The "pet relief area" was a small 3 x 5 space of turf in the parking lot and it smelled awful. There's a gutter right there, which could definitely be utilized for draining water. To be more explicit, there's no reason not to bring a hose to that area. Also, people who leave their dog poop without picking it up are just the worst. The bags are literally right there. The employees are super nice! My poor puppy went to Banfield because she had some runny poo. Banfield was all the way at the back of the store and I attempted to get to the dinky pet relief area, but she couldn't hold it any longer. They were super nice and offered to mop up the mess. I felt so bad! read more

I had a hard time returning a product I paid for in cash. Was told I could only get store credit that I could not use online to get the product I wanted. The receipt clearly states pay in cash , return is cash. So not only did I go to the store twice but what a hassle! Was told the cashier was training but I had told the cashier it was on the back of the receipt. Sad sad sad customer service!!!!!!!!!!!!! read more

DO NOT take your dog here, if you care about him/her. I boarded my dog for one night and even after I got him a bath before pickup, he wreaks off pee and so does his bed. The biggest issue is he pooped right when they brought him out to me and AGAIN 50 ft away from the petshotel door still INSIDE the store. My dog is 13 and he has stayed at multiple pets hotels and boarding spots, been taken out by Rover, etc. as I travel for work. Their excuse was that he just feels more comfortable around me-not true. I know my dog and he is totally fine around strangers. They clearly did not take care of my dog and I feel awful for taking him here. Never again. read more

Took me awhile to post this review. Much has changed here. I had been taking my pup here for nine years. All had been well until his last visit. He was assigned a groomer named Cassie. Big mistake. I told her he has a heart murmur when checking him in. She acted very bothered. I also told her I am staying in area. Just call, I'm upstairs and I'll come downstairs when he's done. She didn't call. I was wondering at the two and a half hour mark what happened and walked down there. They give us timeframe of three hours but he's always taken about 1.5. Previous groomers would call and I'd scoop him up. No issues. When I asked about him I was told he had been done but she caged him and tells me she doesn't call anyone until she's done with all her dogs. So my pup was in a cage when she knew he has a heart murmur. A dog with anxiety driven heart murmur in a cage is not good. I called management who returned my call and let a vm. I called her back and crickets. Never heard from her again. Management doesn't care. They just want the $. What Petsmart doesn't realize is that we spend money while we wait on our pups. They lost my business. read more

This was easily the worst and most traumatizing experience I have ever had while boarding my cat. My cat is 1 year old and has NEVER had any health complications, I go on vacation and by the second day I received a call saying he hasn't pooped or peed. They went off and had him checked up to confirm his constipation... by seeing no pee or poop in liter box anyone can CONFIRM they are constipated. The "checkup" cost $144.... They then outlandishly suggested they do an X-ray and blood panel to see what is going on, for an additional $650 charge. I immediately sent a close relative to pick him up and get him out of there. Worst experience boarding my cat every. I wouldn't recommend this place to my worst enemy. Save yourself and your pet the trouble, the humane society should take a look at this place. Oh and I am pressing charges. read more

Horrid. Absolutely disgusting and difficult to get to on foot. It's also. It is not well-lit and smells like urine (human, not animal) and the bathrooms are seriously what nightmares are made of. There's also a pet pad outside of the store covered in feces and I can only assume also, parvo (amongst other diseases). I'm so happy I've never brought my dog here. In a time when sanitation is so important this place should get a giant F. I emailed the company using their contact us form. It since I can't imagine anyone is monitoring their store-level quality that closely. Update: I received an email from the company's customer service yesterday and a call from the manager, Dennis today. He was very apologetic and let me know he's spoken with his team/agreed that the facilities were below standards. While I have not had a chance to revisit the store, it's hard to revise my opinion on the store completely but I appreciate the swift response and effort. We'll give this store another shot in the next few weeks to see how things have been maintained & I'll post another update then! read more

Since we have gotten a puppy, this has become my new favorite store. The staff here is a+! From the trainers to the staff that man the store.. I love coming here for everything our puppy needs. They staff is more than willing to help you with anything you need. They have a great selection of food, treats, and toys. Their clothes, accessories, and carriers are kind of slim.. But we usually shop for those things online. Join their free rewards program. Each time I pay I have saved at least 5-10% off my purchase! read more

We have visited this location to pick up online orders and the process has always been smooth. The employees here are to be commended. They have a very thoughtful artificial turf area by the entrance where your dog can do its business. Incorporated within this area is a clearly marked "PET CLEANUP STATION" complete with refuse bags and a trash can. Yet, unbelievably, people allow their dogs to squat, then walk away leaving the PetSmart employees the task of cleaning up their mess. We saw at least 7 piles of poo clumped up there. This is completely unacceptable and the irresponsible and inconsiderate people who do this should be ashamed. read more

Best dog grooming in Chicago Approx $60 for a small dog premium grooming Restroom code 1241 read more

Horrible experience with the grooming department. Paid for the deluxe package in return got my golden retriever back smelling like wet dog and certain areas left untrimmed like I asked. Staff seemed to be more worried about their personal conversations rather than tending to customers. read more

Terrible terrible terrible service and liars. I brought my dog Zeus to this particular petsmart July 2nd for his comprehensive exam. Needless to say my dog came back injured and full of bumps. They was trying to get an anal exam and ripped his tail... first off my dog is a xl pitbull why are you trying an anal exam without help. I had to take him back because he wasn't moving his tail and that's when the lies begin. I called and the first person I talked to told me what happened that he wouldn't let them do the anal test and may have ripped his tail. My question was why didn't they call us to say that. Because when I was there he was calm when they finally did the test and gave me a bunch of free shit to apologize. The Doctor herself lied and said no one touched his tail they didn't do the test because he wouldn't let them but he didn't go in with his tail that way. End result his tail I doing fine but I will NEVER take my dog back to canal petsmart beware read more

I went to PetSmart yesterday just to check it out and to look at the hamster's. I went in everything was fine until I saw a hamster dead in there with the other hamster. The dead hamster was dead on the wheel literally with his little paws sticking up no breathing nothing it looked so stiff. I was so upset! After I was done getting what I got I went to the cashier to pay, I told her there was a dead hamster and you want to know what she told me "oh I know that what they're talking about" like okay? Aren't they suppose to do something. People at this PetSmart just don't care they only care about selling and selling. read more

Please check my fiverr offer to get more clients from your city https://www.fiverr.com/share/b58vPN 3094130386 read more

Just so disappointed I wish I could give negative stars . This was the second time I took my dog for grooming services just because first time experience was good . Because of good experience first time , I even chose an expensive package thinking it will be much better . But so disappointed first with the rude behavior of the staff . The lady with purple hair extensions /colors seems to be the worst leader a business can have . She is so rude and doesn't even apologize for her mistakes but asks customers to leave asap. Wish I noted her name . The groomer was another character , first she broke the flea collar of my dog which was very expensive from soresta and then told us about how we can fix it at home . Now coming to services , my dog is not cleaned properly neither his nails are trimmed nor he has been given the so called furminator luxury package which is suppose to help with deshedding but instead now just by touching him it's whole bunch of hairs coming into the hand. On top of it , he was shit scared after the services which was not the case first time . Never ever going to this shitty place ever again especially with bunch of egoistic , rude people working there with zero empathy for customers. read more

Only giving two stars because of the amazing cashier who price matched all my items and help me save like $50. She a real one. Besides that, the negligence in this place is unbelievable. I was walking by the goldfish and there were at least 5+ dead goldfish on the top of the aquarium. Awful. read more

A lot has changed in 11 years. I stopped taking my dogs to this location for boarding years ago. So this review is for the store and more specifically the bad management & unresponsiveness to stock what customers are asking for. My last visit could not have been more innocuous--I came looking for the 14 lb bag of a certain very popular brand. They only had the small bag. On a previous visit they also didn't have the item but the manager on duty prorated me for 2 small bags and also promised to get the 14-lb bag ordered. So when I went in this last time and didn't see it, I asked for the manager. I wasn't even angry--irritated at the inconvenience but not angry. Didn't approach the manager, a dour dude named Dennis, with any anger at all. I told him what item I was looking for--again--and asked if it could be ordered. There is really no excuse for it not to be carried. South Loop PetSmart is a huge store in a dog neighborhood. The store carried every other variety of the brand in large bags...except the one I was looking for. Dennis never even greeted me or asked how he could help--he just stood there waiting for me to say what I wanted. When I did, he was immediately negative. Claimed there was nothing he could do, and he guessed he could try to get it ordered but corporate probably wouldn't stock it... I was floored by the unfriendliness and lack of leadership skills. How is this guy a manager? All he really had to do was say "Thank you for bringing this to my attention; I'll do my best to get this ordered for you..." It took another associate to actually help and when Dennis overheard me telling her that I thought he was rude and a poor leader, he walked over to where I was to try to yell at me about it. I wasn't having it and shut him down. You don't get to not help me and then try to argue with me about how much you're factually not helping. I was literally about to spend $200 on various items--without getting the food I wanted--and Dennis blew your sale, PetSmart. I put everything down & walked out. Immediately sent an email to corporate. To their credit they responded and gave me a $10 gift certificate. I used it at the PetSmart in Evergreen Park--which DID carry the item I was looking for. But I still didn't spend nearly as much as I was originally prepared to. The treatment was really a turnoff. PetSmart South Loop shouldn't have management on the floor that is unfriendly and poorly trained. And for goodness sake, if a customer asks about a specific item, try to get it for them. Make the effort. If you can't even be bothered to make the effort, you shouldn't be working with the public. read more

I recently had my first and most definitely last experience visiting this location. I had called about a specific set of cats that I wanted to adopt prior to driving the hour there and they informed me that they were still there and that adopting a set is preferred. I hopped in my car, parked in the parking garage and then spent the next half hour searching for the actual store. I had to ask 2 people for directions (go through Whole Foods, past 1 set of doors, down stairs, go outside, make a left, go downstairs and FINALLY, you'll be there). There should be signs or directions or a map showing how to get there!! It should not have taken me that long to find it. When I was finally in the store, I went to the kitten section and there were no employees to be found so I had to go out in search of someone. When I eventually tracked someone down, they directed me to yet another section across the store. No one was in the cat area, but 3 people were in the dog area, all making eye contact with me and turning away before I could ask for help. After all that, 1 of the kittens in the pair I had set out to adopt had just been adopted within 5 minutes of me arriving. The location is near impossible to find and the staff is unhelpful. I was out several hours of time, $7 for parking (which I was unable to get validated, not having purchased anything), and no kittens. Very disappointing. read more

I've been taking my dog to the South Loop location for grooming since moving to Chicago in 2013. Up until a couple of weeks ago, I'd never had a complaint. My last experience was a nightmare. My pet ended up with an infection caused by clipper burn. A $140+ Vet bill later, I went back to the salon on a Friday with my pet to show them the damaged areas. No one looked. My pet, was shaking so badly just standing inside the salon that I had to pick him up and hold him. The salon manager was not in, so I spoke with a store manager who offered me dog treats for the inconvenience. I declined. Monday came... no return call. I called. No manager available. The lady I spoke with seemed annoyed by me pointing out the fact that my call had not returned as promised. I called back on Tuesday. This time I was transferred to the Salon Manager, who was nice... but after confirming my visit, and the fact that the young lady who groomed my pet was "newer," he offered me 1/2 off my next grooming service! That was it. $47 + $141 = ? But for your mistake, I would not have incurred a vet bill... I will look for a small, private groomer who will treat my loyalty with a tad more appreciation. And my pet with a lot more care. Thanks, but no thanks, PetSmart. read more

This review is for the day camp. i have been using them for more than 2 years now, every time i am in the loop. My dog is never left alone and needs a lot of activity. i don't use them for longer than 2-3 hours max because the space is small and there is no sunlight or particular activities. My dog is always excited to get there, she looks like she's headed to the circus, especially that on the way out, she gets to sneak at all the hamsters and birds at the store. i like the report card telling you how things went. For the price, which is really affordable, i think it's pretty good. They take personalized instructions for your dog and they would provide food after 5pm in the cage (which they call "room") at no additional cost. The staff are friendly and cooperative. Another huge plus: you can take your dog to the grooming salon and use the $5 off coupon you get after each visit at the day camp, and then shop for stuff at the store. read more

PetSmart - Day camp around 4pm - Pet Stores Near Me - Chicago, Illinois

Absolutely terrible attitude!!! Went there twice to adopt a kitten. First time came there on Sunday, and asked a lady from the adoption center if I can hold a cat, she seemed genuinely surprised that I want to hold two of them.... I told her, otherwise how would I know if can bond with an animal, she told me ok, you can hold one more.... I went out to Whole Foods yo do a shopping a give myself a minute so I can decide between two, when I came back 15 min later all ready to adopt, I couldn't find the lady!!! According to their hours, she still had to be there, asked a PetSmart employee, he couldn't find her either. I spent 20min there waiting for her and then left... Got back to PetSmart today which is Tuesday, went to the adoption counter, the same lady was there, asked her if I could get another min with the cat I want to adopt, she said now this cat is bounded to another one... when I asked her if there is any way to adopt just one, another lady told me no, because they've been together all their lives long, which wasn't the case on Sunday, when, I asked her about the cat's history, and she told me she is not sure, because they just got it!!!! For me adoption people should be there to encourage people to adopt animals, not to give them an attitude!!! Not to mention the entire time this Sunday lady had a kind of smirk on her face and looked at me like I am doing something stupid, while I was explaining that I can't have two cats!!! So instead of giving an animal a home today, I left the store extremely upset and frustrated... there are defiantly some training opportunities there, just terrible!!! read more

For many months I take my dog to the grooming salon with Cristina. She does a beautiful job. Colita looks gorgeous every time. The rest of the people that works at that location on the entire store are always kind and ready to help. read more

Took my puppy to the pet hotel there. The staff were great and it seems like she had a good time! I called every day to check up on her and the staff were very friendly and informative which helped me feel way better. My only complaint is I wish we got to see where exactly she was staying, or that they had a camera where I could check in on her and see her, but I would definitely bring her back when I go on vacation again. read more

Absolutely the most confusing thing of my life. I spent a good 20 minutes (granted I did a World Market detour) searching for the damn entrance. I had read the reviews on here before I went so I was under the impression that I understood how to get to Pet Smart via stairs and basement garages and secret agent methods. Boy was I wrong. When I finally managed to set foot in Pet Smart I was pleasantly surprised. For a store that is being treated like the black sheep uncle, banished to the broom closet in the basement by the washer and dryer, it's pretty darn nice. Spacious, with a wide selection of items. They carry a larger variety of toys and cat accessories than any other Pet Smart or Petco I've ever been in. I almost bought half the cat section until I realized that a) I'm poor and b) I don't want to convert my whole apartment into Kitty-ville. This would totally be getting 5 stars from me for being the best Pet Smart ever but I'm docking one because it shouldn't take me that long to find the entrance and I'm not a fan of walking up two flights of stairs with 20 pounds of cat litter. Directions to Pet Smart from outside the building: Enter through front entrance of Whole Foods (the one facing Roosevelt). When you enter the first set of sliding doors you will see a large array of shopping carts. To the left of these carts is a set of stairs. Go down stairs. You will now be on the lower level at which point you will exit into the parking structure. There will be another set of stairs to (I believe) your left. Go down. You have now found the elusive Southgate Market Pet Smart. Congrats. read more

When it comes to dog paraphernalia I gave up on PetSmart a long time ago. I can find the same stuff at better prices with more helpful staff elsewhere. But I found myself in desperate need of goldfish and in the South Loop area so I ended up at this PetSmart. Now, "desperate" is a strong word, but I wanted goldfish. And I wanted them right away. I immediately went to the fish area of the store, checked out the goldfish tank, waved at them, wandered through the fish supply aisle, then sought out a PetSmart employee for help. I told him I wanted two goldfish; to go. We picked out my fishies, who have yet to be christened with names (how do you christen a fish? Blow air on it's head?), and then I asked about the bowls. They're called "fish bowls" for a reason. You put fish in them. The PetSmart guy looked at me like I was insane and said "Oh, you can't keep them in there for long. You need to get them a bigger tank". Let's all calm down. These are goldfish; not exactly a high performance animal. You'd think I had just asked him to sell me two baby dolphins that I was going to house in my bathtub. I picked out my fish bowl (much to the chagrin of the animal loving PetSmart employee), some gravel, a fake plant (because he pooh-poohed the real plant "that'll be too much maintenance for you"), and some food. So, I left PetSmart with two goldfish to be named later, a pretty bowl that will make them feel claustrophobic, a fake plant because I can't possible keep anything as simple as a plant alive, some gravel, and some fish food. Something tells me that helpful PetSmart employee said a prayer for those two goldfish long before I even left the parking lot.... read more

I will post this review the minute I pick up my dogs safe and sound. I just landed a big consulting assignment where I will travel a lot. I did a lot of research this week on where I could board my two 8 month old Chihauhaus. I finally selected petsmart for location and services. I spoke to them several times on the phone, planning my big trip. They suggested I downloand and fill out their necessary forms. I did. They told me the dogs would need several vaccinations and show proof of it. I was fine with that. I live in the city and don't have a car like most city dwellers. I walked about 10 blocks to Petsmart with the Chi's their food, and their pads. I had the forms required. I FORGOT THE PROOF OF VACCINATION FORMS. My fault, totally. I asked Valencia behind the counter if I could just leave the dogs and my stuff and come back in in 15 minutes. She said "no". I asked her to check with management. She went into the office and a manager that didn't even look up from her computer up said "no". Valencia said there was a risk I would abandon the dogs. At this point, I'm not thinking. I need to be on a plane at 5:00 a.m. tomorrow and thought I had this all buttoned up I have no other options to board my dogs on Easter Sunday. Since they would not work with me, I told Valencia that I would go home, get the papers, bring the Chi's back but I would never board there again. She said "ok". There was no management in this 'management decision.' Two non-thinking staff members read off a policy. Since I'd been planning this all week, I'm pretty sure it's obvious I was legitimate and would return with the required docs. But let's just say I wouldn't. Here are a few management suggestions: 1. They could've asked to hold my drivers license and returned it when I came back in an hour. 2. they could've called Animal Control to pick up my abondoned dogs if I didn't return or 3. they could've reported me to the police if I did not return. They had all my info. As I was walking out the door a PetSmart staffer noted how cute my dogs were and asked how my experience was. Desparate, I told him. He sheepishly shrugged his shoulders. He was not going to get involved. I spent $403.00 to board my dogs for four days. I added the daycare because I didn't want them sitting in crates all day. The only way I will ever shop at Petsmart is if I get a full refund for the four days of boarding. I'm not expecting that to happen. Here's what I suggest, fellow Yelpers. Support local businesses first. Don't let big corporations treat us this way. There are plenty of small business that would appreciate this amount of money and will work with a stressed business traveler who made an honest mistake to find an agreeable solution. I'm going to find one and gladly give them my money. read more

This is regards to the grooming portion of the store with my most recent experience. I cannot even explain how livid I am right now, and maybe this is the best time to write a review, because it won't be sugar coated at all. I made an appointment for my dog, Honey (a 1-year-old) shih tzu, to get groomed on Thursday or Friday, for this Sunday the 9th. I normally go with Jamie, who does an exceptional job with my shih tzu with a show coat. This means, her hair is left long, and it explicitly says it in her notes. Jamie had moved to another location, and I had enough pleasant experiences with that grooming the salon - the staff was relatively friendly (especially Dana - she is really nice). I went through with "whoever" anyway. I expected the amazing quality of service I had received previously. Boy, was I wrong. They must have recently employed a bunch of really young girls who did not know what they were doing in regards to my dog. I dropped my dog of at 11 AM sharp, and do you know when I picked her up? Past 5 PM. I never received any phone calls regarding updates or that she is ready. I had called three times during the day to get some sort of time frame, and every time the groomer - I don't recall her name but it ended in 'Belle', would speak to me she would give some lame excuse like "oh well I had other dogs to do after her". Yeah? What about my dog at 11? She should be done FIRST. Moronic! So I specifically said trim. Do not use any sort of buzzer or razor. Just scissors. I do not want a lot cut off. When I got my dog, what do you know- those 5 inches of show hair are completely shaved off. She even seems mopey and miserable like they did something to hurt her. The "cut" is just, awful. I showed up at 5pm demanding my dog. She is 9 pounds and probably had to go the the restroom since 10:30am. I asked for the shop manager, who didn't really seem to care that the dog had not been done as per my history or instructions. She apologized 10 times and said one of the groomers went into labor while she was working. I felt like that was a lie because I had never gotten a phone call and this was the first I was hearing it. I also did not see any pregnant employees. I could be wrong, of course, but it is so unlikely it's not funny. I refused to pay. The groomer did not tell me how my dog was, and instead sent another groomer to talk to me. I'm sure all of the staff heard the words "unacceptable" from my mouth several times. Maybe they will learn. I will not be returning. I will be contacting corporate, as I do not feel that an appropriate response was met. If you need pet supplies, just order online. Forget this hassle of a store. read more