2 hours for a bath and nail grind, my dog doesn't smell like soap, has a red eye, nails are incomplete and her nail was bleeding from being cut too low. I'm not coming back here. read more

Love this Petsmart as I take my dog to get groomed there. Bibiana (Bibi) is the best! She always has my pup looking the best. I highly recommend taking your dog to Bibi she does a wonderful job! It's convenient how Petsmart has an app in which you can book your appointments there and also earn points. read more

PetSmart - My puppy Tito - Pet Stores Near Me - Chicago, Illinois

I wanted to give zero but it's not an option. My husband took our husky to a grooming appointment at PetSmart, trusting that he would be in safe hands. Instead, he received a call that a pitbull had broken loose from its kennel and jumped into Marshy's kennel and attacked him. My dog sustained a neck wound and had to be rushed to the emergency veterinarian for treatment. After an emergency vet visit, tears, and a lot of shock, I brought my dog hurt, with a hole in his neck ungroomed. He sat in a kennel for 1 hr and 30 min before being attacked. Now he is recovering, but the hole in his neck keeps breaking open. I should not have to be dealing with this! No pet owner should have to go through this after leaving their dog somewhere they believed was safe. I'm heartbroken, shaken, and honestly very angry! I didn't get a call from the store manager to check on my dog. They didn't give a damn. PetSmart covered the initial vet bill, I have not been given a clear explanation of how this incident occurred. The store manager stated that there were scratches on the divider but could not explain how one dog was able to access another kennel. This raises serious concerns about facility safety and supervision. Don't take your dog to this shit hole or any petsmart for that matter. read more

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Great job with bath and trim! Friendly staff, clean facilities and reasonable prices. The CHI shampoo and perfume spray smell amazing. I recommend for their services! read more

PetSmart - Jack Jack - Pet Stores Near Me - Chicago, Illinois

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My dog went into the groomer fine. Came out with a really red and irritated eye. Went to the vet. Apparently she has a scratched cornea. I'm not accusing them if anything here...but I'm also NOT not accusing them.... read more

Review for Everyday Adoption Center in Petsmart: Adoptable dogs and cats from One Tail at a Time are there everyday! Visit the Everyday Adoption Center located in the back right corner of the store. You can adopt same-day Full profiles of adoptables are on onetail.org and you can see who is on site by clicking "everyday adoption center" under attributes on the Adoptable Pets page. Thanks, Petsmart, for working with local rescues! read more

I went there yesterday the cashier was nice they said hi like always but the African girl was working at the fish department was rude don't even say hi and I was standing there for like 25 mins to try to get some angel fishes. She like ignore me and my son. I WONT BE COMING HERE ANYMORE!!!!!!!!!!! read more

I had great customer service and I love my snake vuk, I had a great time come in to buy snake food the small mice were great to buy every time she ate them read more

PetSmart - My pet ball python who I brought from PetSmart - Pet Stores Near Me - Chicago, Illinois

my first and last time buying crickets please put up a sign saying that they are not self service because i was humiliated for not knowing that an employee was supposed to get them for me cashier was good read more

Roosevelt Road location: I dropped my dog off the other day with very specific instructions. He was fluffy at drop-off. Looked like a RAT with a dog head and tail at pick-up. His skin is very pink, and you can plainly see it through the spare hairs. He also has a mullet on the sides but very short hair in back of his floppy ears. He will NOT be serviced there again. read more

PetSmart - Pet Stores Near Me - Chicago, Illinois

These people are absolutely heartless! I busted my knee on a sharp end cap in the store. I filled an incident report. This has been over 2 months ago and they have yet to resolve my complaint. read more

I took my dog for grooming on March 11th and I knew this salon was not organized at all. Salon manager asked me to wait outside as my groomer was late for my dog's appointment. Groomer came but never apologized for being late and never introduced herself but only arrived with venti ice latte and leftover baguette in a tray. (I assumed she went to Starbucks and had some quality time to have some bite on her baguette and she took it for granted that she can be late for a few minutes on a peaceful Saturday morning) Groomer asked me a few questions without having eye contact at all so I asked for salon manager once that funky eyeglass young female groomer took my dog. I addressed my concern but this salon manager seemed she can't be more careless and I just left. 3 hours later, someone called from PetSmart phone number and again she never introduced her name but only told me they were unable to complete grooming as my dog was sensitive when they tried to cut my dog's hair on the feet. I know my dog is senior so just decided to pickup my dog then salon manager brought my dog and said my dog has neurological issue and asked me to take my dog to vet. I felt ashamed and asked her if she has video file to show me as an evidence as she insisted my dog bit her but she obviously has nothing to prove. And she said she canceled the appointment so I don't have to pay. Again, I felt I was being humiliated and left the store with despair. When I came home, I found they made a big blade scars around my dog's ass and tail and I realized this was the reason grooming salon manager canceled the appointment as they knew I would be angry if I paid for the service then later I found these scars afterwards. And I'm more shocked that grooming salon manager tried to hide this but only blames my dog's neurological issue. (If she were to be honest about the scars she made while my dog was moving his body, I could have been much more understandable but she went to totally differently direction and again, this grooming salon manager never called my name or my dog. It's been 14 years with my dog and I had more than 30 times grooming experience at PetCo and PetSmart in NYC, SF and LA but this is very unbelievably bizarre and blunt customer service I never had before) I called at PetSmart headquarters and was told store manager would contact me in 2 business days but he never called so I called again PetSmart tonight and all of sudden, store manager called me later but he was just same creature just like grooming salon manager and I sent him photos but again he never admitted wrongdoing never apologized anything. Erika and Matt, you have NO heart and NO empathy. I'm not sure if you are racially biased but this act is not acceptable. I hope one day you will be treated just like this and you will be regretted how you misbehaved to my dog and myself. I will file a complaint to Chicago Department of Business Affairs and Consumer Protection and in the meantime, keep these photos to make yourself a better human being if you have any working brain on top of your shoulder. read more

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Best customer service I've received this year by Hailey. came in to do a Uber order. My first time there. Hailey helped me with the order and was fun. Good laughs. Nice clean store very good sales skills as well. If I wasn't doing Uber orders. I would have bought a kitten. Thank you Hailey for helping and happy holidays! read more

I took my dog there for a quick shower and brushing. The ladies at the desk were super nice and took good care of my dog. She was brushed and cleaned and I was given some good advice for what to do for next visit. read more

I've been taking my dog to this location for 6 months for grooming and training. All the employees have been so nice and helpful.

Through the years we've enjoyed our visits and shopping. Especially the GROOMING SALON ! Our 64lb rescue boy Max has always been taken care of very well . The gals really like Max as well. Thank you salon personnel! He's a good boy! Matt, G.M. gets a "high five" from us! He represents PetSmart as if the store was his own! Bravo Matt! Hope you are appreciated. We certainly do! Team members need to be more mindful of urine spills and to clean up. David, Johnny & MAX Chicago read more

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DO NOT GO HERE FOR GROOMING . Prepare to be ATTACKED by "groomers"while management does nothing about it . Unprofessional, aggressive, horrible scheduling, and mad staff. I don't know if the checks were short or what , but these people are ridiculous and seriously lack customer service. They do NOT have your pets best interest . Photo: Erika the disgruntled grooming salon manager. read more

PetSmart - Erika the grooming salon manager assaulting pet parent - Pet Stores Near Me - Chicago, Illinois

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Bad service, rude and impatient cashier. I hope the company take this as matter. The cashier is not willing to help me with coupon which the item list on sale. Stay away from this place. read more

Don't board your dog at the South Loop PetSmart! My reservation was lost TWICE. I was not allowed to see where my dog was being kept even though I asked many times. When I arrived early to pick her up she was clearly not housed in the larger space I had requested even though I was told in person she would not be kept in a smaller crate for her 5 day stay. Her bed was full of urine. My dog is well trained and has never ever wet her bed even as a small puppy. She clearly wasn't walked regularly and my fear is that she slept in urine the whole stay. I was never called while I was away and never told there were any issues with my dog. When I came to pick her up, I was told in person there had been no incidents to report. When I called to complain and speak to a manager I was put on hold and then hung up on with no call back. I emailed customer service twice with no response. I will certainly never leave my dog there again and feel awful she was there for 5 days. Don't make the same mistake I did. Keep your dog away! read more

When I first took my dog here it was like when he went into population for dog camp it was like bloody murder. Jumping at the window sliding down the window like "Moooooommm whhhhhhhhy dooont leeaave meee!!!" It was quite embarrassing. He usually loves doggie dog day camp. We just got off a long road trip of 20 hours so he was probably anxious. So I took him back a few days later and he was living la vida loca!!! The staff was nice and understanding. Only con is the smell outside needs a good washing down but it's a pet store what do you expect. read more

My dog always has a wonderful time at Day Camp. She starts getting really excited when we make the turn to go to PetSmart and runs into the store. Staff is kind and caring and always shares updates. We also boarded our kitty while we were on a 10 day vacation. Our cat is on prescription food and ran out. The South Loop was out of his food so they had an employee drop off a bag from another location. I highly recommend the Pets Hotel for dog and cat boarding as well as Doggie Day Camp. read more

On Oct 23, I arrived to drop off my pet for a 1/2 day day camp and was greeted with that'll be $40. Unaware this was an event day and the fee is more than the $24 that I usually pay. Ashley, mgr. Informed me that I could take my pet home if I didn't want to pay the additional $16. Really! What a way to treat your long time customer. I refused to take my dog home because I made an appointment via the reservation center. She, Ashley, well pay or dog will be separated for the day because of the party. Her attitude was repulsive and not that of how you treat a long time customer or anyone. I wasn't interested in the picture, coupon book, nor toy. She was rude. Never smiles or greets the client. It was either pay or leave. I handed my dog to the other person and returned to pick her up and the cost had been reduced. I still refused to pay the extra $ and was told not to come back until I paid the extra $10. The problem is the communication between the reservation center and the hotel doesn't exist. The reservation center is not aware of the event day. A problem that needs to be resolved between South Loop Petsmart and their Corporate Office.! Plus they have too many dogs in a small area . Stay away!! read more

Always a pleasant shopping experience here. The veterinary services are wonderful. All aspects of the store are organized and it is easy to find what your looking for. I have two dogs. I always get their food here. They had all of dogs food items I wanted in stock. The on line ordering was simple and the curbside pick up was fast and effecient. When you walk in the door they always great you. There is always someone to help you find things. The groomers are amazing. They are so good with the animals. I bring both of my dogs for a bath with some extras too. Like teeth brushing and clipping their nails. My dogs love getting groomed here. And the groomer Jimmy is phenomenal. My dog loves his and he does an exemplary job of grooming. Every associate is friendly and always helpful. They didn't have what we needed but you can request it which is great. Awesome experience! read more

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Petsmart lost one of their best groomers who had been grooming my now 15yo dog for years. When I called to schedule an appointment with someone else, Erica (the salon leader) refused service due to his age. I will not support them any longer as they refuse service to older aged dogs. read more

I have never seen anything here that wasn't way cheaper on Amazon. Sometimes this location has an item for 2 to 2.5 times more than online. The best part about this location is the animal adoption center, which is technically a different company just operating out of the same space. The vet there, which is also a separate company entirely, I can't say much for, but from what I can tell from my one experience with them is they do not respect the employees on the PetSmart side. As far as grooming I've been a bunch with my dogs but now won't go back after a uselessly complicated experience with Erica the salon manager. I've had better experiences with other PerSmarts, like the one hidden near 1400 N Halsted. When possible now I'm going to get my dogs groomed elsewhere so I can skip the bad attitudes. read more

The people are nice enough. But the cleanliness of the store is Despicable. 100% there's always urine on the floor or walls or fixtures and smeared poop. I can not let my dogs walk on the floor ... in the only store they are truly welcomed. I'm irritated every time I go there for a vet or grooming appt. They need to clean frequently and use soap and water. read more

Brought our yorkie in to be groomed and the groomer scratched his eye during the service. The worst part is no one told us and unfortunately I didn't notice until we got home. We took him to the Vet and they confirmed he had a scratch in his cornea. I contacted Petsmart to let them know this happened and the manager was very apologetic. She promptly refunded the price of the grooming ($50), but the Vet bill was $200. Accidents happen, but no one communicated this occurred and now my dog needs antibiotics and a steroid eye drop for the next week. We have brought multiple dogs to be groomed at this Petsmart and this was the first incident, but it was pretty egregious and we will never use their services again. read more

We are so very lucky to have found this PetSmart. We recently adopted a dog from the shelter 5 months ago and PAWS was offering 100$ back from adoption fees for training. We stumbled upon Rita, who isn't here all the time, but you can meet with the petshotel people or the cashiers to book her classes. We've done beginners, intermediate and advanced with our baby girl. She has improved GREATLY (went from being a 55pound dog that pulled all her might ALWAYS on walks to being able to walk her without a leash). Thoroughly impressed. I love Rita's attentiveness and although sometimes group classes run a bit late or start a bit late we get the most out of it. We've built such a better bond with our little one and any mediocre reviews of Rita, they didn't give her a chance and did not come in with an open mind. Her style can take some getting used to, but she's honest and has the interest of the dog in her heart. We all love her. I never realized how much more there was to teach a dog until we started taking classes with Rita. Also, their graduation ceremonies are so cute! Also $10 pawdicures here are great! Usually you can find same day appointments and you get to watch them with your dog. I love that aspect of grooming because I'm very protective of my dog. read more

PetSmart - Amazing graduation ceremony for our little girl. They put in so much work into hosting it. - Pet Stores Near Me - Chicago, Illinois

Everything goes well the first few times I have bought my dog to Petsmart grooming service. They always recommended the Furminator which I thought is a shampoo. They explain it will help with my dog's coat who is a Pomeranian with double coat so I agreed. After many grooming session I noticed my dog's fur appeared not as furry as before and I realized the Furminator they referring to is a deshreding tool not a shampoo (which also called Furminator). That means they never stop deshredding my dog undercoat. At his last visit in February 2022 , my boyfriend informed the groomer name Jimmy that our dog doesn't need the Furminator and Jimmy explained that he couldn't do it and would have to reject our service if we choose to not add on that service. What?! I am paying for a bath and brush and can't he see my dog's body getting bald patches? What is the Furminator for? Attached is some photos of my dog before(fluffy) and after (loss most of his coat) photo of how he used to looks vs now. I have also attached some past appointments to prove how Petsmart try to take more money from you by recommending services that your dog doesn't need. (Almost everytime they added the Furminator) read more

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I been hesitant to leave my review as I keep patronizing the business I the service in the grooming salon will get better , unfortunately that hasn't been the case . I took my French bulldog just Wednesday last week 9/28/2022, today not even a week later he smells like he wasn't even bathed I have complained and advised that I feel for the price $66 my dog isn't being cleaned properly . Nothing was done and I'm left unsatisfied after such a costly service . I'm probably going to find a better shampoo facility as something this simple shouldn't be this hard , I paid for a nail grind and a took brush in dditipn to cologne and scarf . His nails were never touched smh i went back and the young lady argued his nail bed was to long , not the case his nails were long as they were when I brought him in they never touched them . I tipped her $5 only being nice case honestly truly it wasn't earned read more

I've been going to location for a while, although often disappointed with service (they would forget to do add-one that I paid for, would cut hair the wrong length, etc). & The last three times that I've booked an appointment, either nobody was there to check us in or i had to wait 20 minutes because they only had one person doing check-in knowing there were multiple morning drop offs. Honestly a shit show and they're not getting any other chances from me- book at your own risk! read more

Loved the grooming staff!!! Mars did so well with my little bundle of fur. GO MARS!!! Drake came in for a haircut and to get his nails trimmed & she left him just as we discussed. Great communication and super friendly. I've gone to other grooming salons around the area and this one is by far my favorite so far. Some of the other groomers were also very nice with helping me while dropping off and picking up my pet. Overall a great atmosphere. read more

Check your receipts they're going to over charge you and even when the cashier tells the manager they made a mistake SARAH will still think you're lying and will make you stand there while they check cameras. I believe Sarah doesn't think her employees can do their job and believes every customer if there to steal.. read more

If you take your Dogs to get groomed at PetSmart ON ROOSEVELT AND CANAL PLS STOP! My Dog is so traumatized from there grooming department I don't know what has happened but I will never go there again and I HIGHLY DO NOT RECOMMEND! read more

We picked up our 9 month old puppy after a long weekend away, and she was covered in her own vomit. We were told when we picked her up (they never reached out to us during the weekend) that she was throwing up due to stress and anxiety. Not only were we not informed about our pet getting sick, they also let her live in her own filth for FOUR days. When we picked her up, she was covered in vomit, severely dehydrated and was not eating. We ended up taking her to the Vet ER that evening for fluids and an infected hot spot she got while she was boarding. DO NOT BOARD YOUR DOG HERE. What we experienced was animal cruelty and taking your animal here should be considered the same. read more

Took my dog in for a nail grinding this morning and Jimmy did an amazing job. My dog gets really anxious over her paws being touched, Jimmy gave my dog love and patients throughout the whole process. Another staff came up to rub my dogs head during her nail grinding to keep her calm. Before the nail grinding my dog got a mini physical exam which I've never seen someone at petsmart before grooming service. Great experience! read more

I'm sure that people have had bad experiences here (from previous reviews), just like anywhere, but I've been to this location twice and have had a great experience both times...And honestly, if you drove an hour to come to a Pet Smart and then rated it with ONE STAR because "the store was hard to find", you should have graded yourself with one star for being an idiot...lol ‍‍‍ There are always plenty of staff around to answer questions with a pretty good degree of knowledge...Something that you don't see in a lot of big box stores (i.e. Home Depot, Lowe's, any major grocery store chain, Wal-Mart, etc.). Also, I have not seen any of the employees have a bad attitude, which is probably a product of the type of person who works there (i.e. pet lover or someone who loves animals, so they enjoy their job). I brought a mastiff that I'm fostering here for a grooming, and they did a really awesome job, and were very good to him. I'm certain that there are much better places out there, but to basically walk-in and be able to get and appointment for a full bath and grooming for like $65, they earned the $65 in my book. read more

It's summer time so I wanted to get my dog shaved. It was easy to book an appointment and I got a call the day before as a reminder. When I dropped him off, they asked me how I want him to be shaved or any specific style I want to do. I think they did a really good job and I really like the final look. Everyone was very nice and patient when I was there. read more

PetSmart - Before grooming - Pet Stores Near Me - Chicago, Illinois

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So my mom dogs eat Mighty Dog ground and they were out of it in cases, the awesome young lady gave me the same amount of cans (but loose) for the price of a case! Awesome! Saves me another trip to another PetSmart! But then it happened! The other Manager came by and said "sorry I can't do that", so of course I didn't get the offer that was originally offered to me. This of course changes my star review although I still enjoy coming here. If a Manager offers you something, shouldn't they stick to it? Or so I would assume would be the customary approach. I was a little disappointed, since now I had to go to ah yet another PetSmart and I was already at this one. Not cool people, not cool. I really like the fact that certain products are 100% guaranteed. I buy their brand of heaters for the fish tank and they will oblige (thru their corporate office) and just exchange it, no questions asked. That to me is a good thing, but the above just ticked me off. Okay I'm over it. read more

I took my pup here as we were out of town and she needed a grooming! The staff were very nice and accommodating! The price is rather expensive from what I amuse to paying but if I were in need a service on the fly again I would use them... read more