Training Review! I rescued a puppy a 4 weeks and knew he was going to need some extra attention. Having dogs and horses my entire life I felt very comfortable taking on the task. My pup is very small, almost teacup size - he has always had proper harness, leash, collar and knew to walk on a leash from day one. When my puppy was ready I signed him up for puppy class with Rita off a recommendation from a friend whom worked with her in the past. That was my first mistake! Rita is extremely unprofessional and a poor representation of the PetSmart training program. I was appalled to hear she is responsible for training others. Upon arriving to the first class there was complete confusion on if the class was even happening. I hung out and waited, sure enough Rita appeared. We spent much of the class reviewing paperwork, payment and talking about the program. This I thought should have been done in advance as we are paying from training. The next class, Rita seemed completely uninterested and focused on the larger dogs only (we were the only small dog). My pup and I received about 10 minutes of her time. I was disappointed. I figured I would give the class one more shot and brought my mother whom had used the PetSmart training in New York for all of her dogs. Sure enough Rita failed again and I had a witness to prove the lack of attention and interest in my pup. The last straw was when Rita completely insulted me for a harness my mother had purchased for my puppy (it was slightly big but it was evident he would grow into it). Rita pointed out in front of the entire group "that silly looking harness will never fit that puppy." I should have demanded a refund then. After that I was so angry, I called to speak with the manager about my experience. He was very nice but seemed COMPLETELY uninterested. He gave my a full refund without any question, which is great and I am not complaining about that. I am so disheartened by the staff's disinterest - that was the last time I will spend any money at a PetSmart. This store needs some serious help and customer service training. Go ANYWHERE else if you can help it. read more

PLEASE do not send your big dog to doggy day camp @ Petsmart unless it is able to "hang w/the big dogs." I have a Goldendoodle PUPPY who was forced to go to the big dog side (without even telling me first). She started behaving very skittish at home, then I found out she was on the big dog side. The staff kept telling me she was doing great there on the big side, but I kept noticing odd behavior including throwing up. Finally one day a female staff member pulled me to the side & told me my precious doodle was terrified & didn't move at all from the corner of the room all day. I was HORRIFIED! She even developed a lump on her left elbow from constantly laying down on the hard floor (too afraid to move). Thankfully I found DogoneFun!!!! It has been AMAZING! My doodle is so excited to go play each day! Even her lump on her elbow has gone down, because she's actually playing all day instead of crouched in the corner shaking in fear. The staff is dynamic & actually interacts with the dogs. Plus, the best part is at DogoneFun they let you tour the WHOLE place, I asked at Petsmart for a tour & was told no. Why, what do you have to hide Petsmart? Plus, DogoneFun has live webcams to watch your precious poochies while you're at work! DogoneFun is more money, but isn't your precious companion worth it? Plus they have great packages that make the cost a lot more affordable. Do yourself & your dog a favor & check out DogoneFun! read more

It was a nightmare to see my pup turning into a complete stranger to me. I showed to the groomer specifically which shape and length I wanted for my pup's face, none got refelected. She looks so strange with uneven length of hair on her chin and I almost cried. I definitely wouldnt go there again, if you love your dog, not so much you can expect. read more

OUT BREAK OF THE NEW CANINE FLU AT OUR LOCAL PETSMART PLEASE READ & SHARE BEFORE THIS REVIEW GETS REMOVED. MAYBE WE CAN SAVE YOU SOME HEART ACHE WITH YOUR BEST FRIEND We were so excited to take our puppy to dog training at or local PetSmart in the South Loop Chicago on February 11, 2017.. All 8 dogs with their owners (12 persons) were asked to go into a small area past the last register in the store for a make -Shift training area instead of the NORMAL Large training room that was now being used for a function because of Superbowl per the store asst. Manager. Now imagine being in a small area where dogs & customers (Pet owners) are within 2 feet of each other.. We asked the dog trainer about this & she also agreed this was not proper for training & she gave all the guests (dog owners) a FREE next time visit for this & apologized. Our dogs are home animals & NEVER associate with other animals since they have their own yard to play in.. After 3 days our dog (Jill) started to cough & run a fever.. We brought the dog to our vet (Burnham Park animal Hospital on State Street Chicago) where are vet gave the dog a physical & Medications for the New outbreak of the Canine Flu.. He also stated this is the first case in this area & has call a few times to check on our dog.. (Excellent Animal Hospital) He said we should do the right thing & report this to PetSmart .. When I did, I was given the third degree as if everything was my fault & not theirs. I'm not hear to put down PetSmart, BUT want to warn customers that Infected dogs have been in that store & just a sneeze or Saliva on something & your dog can contract this deadly Infection.. Thank you for taking the time to read this.. read more

Do not bring your pets to this Banfield office. Just had my dog neutered (by another office) and he was urinating very very frequently. After a few days, a call to the regular vet I received advice that it could be a UTI. Regular vet didn't have time that day to check it out and I wanted to get my puppy checked out asap. Made an appointment at Petsmart. The receptionist was friendly but stressed they were busy in the afternoon and I should be there at a certain time. I showed up on time with paperwork filled out prior and waited 45 minutes before getting in a room. Saw an assistant for a total of 10-15 minutes across multiple visits, the doctor for maybe 10 minutes, but spent over 2 hours in the room waiting. I had passed on the info from my vet that it could be a UTI. Nobody I spoke with on the phone told me to bring in a urine sample, so the assistant took him in a back room to "get the sample". She didn't explain what that involved, I made the mistake of assuming it was to bring him somewhere to go to the bathroom. I heard my dog scream very loudly in pain and minutes later she was back. The "extensive testing" was inconclusive, so they couldn't tell me for sure if he had an infection or not, but gave antibiotics anyway. I called their corporate office to complain about the time wasted, the fact that my dog screamed in pain in a back room and I don't know why, and that my bill was $160. A few days later I received a call from the south loop's vet office manager. We went over my experience where she told me that "they followed my direction that it was a UTI so that is what they focused treatment on" - what vet ONLY follows a customers advice without actually doing their job of being a vet and examining the patient?? I just wanted to provide all background information expecting them to investigate what could be going on. She explained that my dog screaming in pain was because I didn't bring a urine sample, so they had to extract it by inserting a catheter to get the urine. I let her know that at no time was this explained to me, I would have taken him outside with a baggie before agreeing to something like that. Her response was "I find it hard to believe nothing was explained to you". She said she believed that the assistant reviewed the procedures and reason for charges - also not true. I was told "It will be $160 for the test and antibiotics if we find need to prescribe them". After being there for an hour an a half, I can't waste MORE time arguing prices, I just want to get my dog some help. Overall, they explained NOTHING to me, kept me waiting for hours, charged me $160 for a first time visit, urinary test and antibiotics. When they addressed my complaints, I was basically called a liar. With customer and more importantly pet service like that, I will NEVER EVER return, I will place this review everywhere I can and I will spread the word as much as possible. Do not take your pets to this vet. These people do not care about your pets health at all. They only want money. This veterinarian office only staffs one doctor a day, how can that be helpful when there were 5 other people/pets I saw there at the same time I was? read more

Every time I take my dog for a bath. He smells bad after one day. They don't clean him well and don't dry him well. Leaves wet around his stomach and contributes to him smelling bad after. read more

I'm very disappointed in the grooming I don't like my dog shave or cut low. Both my sister and I explained exactly how we wanted my dog. When we returned I was horrified to see how she didn't listen to us at all. This is the only location that seems to prefer to shave your dog versus combing him out. In the past their had been times that he was matted, I've taken him to a groomer at Petsmart in Merriville Indiana and every single time she combs him out I don't know why this location don't do the same I would never have my dog groomed here again read more

The salon team is very helpful I bring my dog there all the time and James and his team do an amazing job I've been going there for years...all these negative comments are ridiculous and you should be ashamed of the way you so called adults talk about people you want your dog to look there best it all starts of with you the owner try picking up a brush and stop acting like your dog is perfect I appreciate everyone at this location and all the hard work and Time that each and everyone put in to there day thank you read more

My husband and I took in a rescue pup and quickly realized that she had severe anxiety. In order to keep her, we had to find an alternative to leaving her home alone. That's when we found out about the Petsmart Doggie Day Camp, and it was the best thing that ever happened to our Lucy. The staff was so kind, loving and caring to her. They slowly integrated her into day care, and after a couple weeks, our Lucy had blossomed into an energetic, people and dog loving pup. She was always so excited to be dropped off in the morning. She would literally run to the staff! It made me feel so good, knowing that my dog was being taken of and loved, just as I would take care of her each day. Sadly, we just moved to the suburbs and Lucy has had to start somewhere else, but no one will ever be able to compete with this staff. On Lucy's last day, they showered her with gifts, and even called a week later to find out how Lucy had settled in to her new home! This is an amazing place! read more

Took our dog to this petsmart's clinic because his eye was acting up and looked like he had something wrong that we needed to get taken care of quickly. They ran us through the gauntlet and made us pay for tests he really didn't need, then diagnosed him (incorrectly) with a scratch in his eye. They gave him medicine that made him unable to control his bladder, then blamed the accidents on the dog and not the medicine when we called to ask about it. We ended up spending about $400 on nothing. After we took him for a checkup at another vet we were told it was just some allergies and given $25 eye drops. Thanks for nothing petsmart. :( read more

DON'T TRUST THIS PETSMART WITH YOUR CAT!!! The groomers are rude, unhelpful, and completely incompetent when it comes to handling cats.

Unfair to employees. A customer made an untrue accusation against an employee. Fellow employees admitted the accusation was untrue; it was totally out of character for that employee to say what he was accused of; yet he got fired as a "risk". Please do not use this store or chain since apparently they do not protect their employees against slander. Use other chains or stores. read more

Coming from a former petsmart employee I would not leave my animals in the hotel. there are SOME good employees there but as a whole the workers there are more interested in the drama that goes on there. the hotel is dirty, and the store can get just as bad at times. plus the parking is hard to find (as is the store). you can find stuff for your pet for cheaper at many other stores too, read more

After asking if we could see one of the dogs to play with him, the staff member asked if we would be adopting today, and I said "probably not," as we cannot adopt dogs into our current apartment. She then told us they like to keep the rooms open for people interested in adopting (we were the only ones there), so we could not play with the dog. I feel bad for the dogs not getting the attention they need because of people like this that work here. Will not be coming back to this location. read more

I was very disappointed in my last visit to Petsmart. I've always had a great experience at the usual store I go to on Elston but was in the neighborhood and stopped into this one. I was looking to purchase some clothes for my puppy and found 2 items. A little raincoat and a dinosaur costume(Both on clearance). As I was checking out, I was told that I would be unable to purchase the dinosaur costume because it had a $.01 markdown price and it would have to be sent back to their warehouse (Mind you it was the mistake of the store for not taking if off the sales floor to begin with) I was not even offered to be able to purchase it at another price.( I would have paid the $7 price that was on it). But I was told just "no" and it was taken back. I was literally shocked and sad that Petsmart would do this to their customers. My puppy is now without a costume that I was super excited to purchase for him. Petsmart, you can improve this aspect of your sales. I understand that perhaps I could not get an item for a penny but not at all? come on...Very disappointed in this visit. read more

This particular Petsmart is the best! The staff is very friendly and my dog gets so excited whenever we walk into there. Everyone that works there comes over and says hello, offers her treats (with my permission first) and is incredibly helpful. I was taking Captain (my rottweiler) camping and wasn't sure exactly what to bring for her. Not only were they descriptive for what I'd be needing, but they also offered advice if we were to go in different seasons and what to watch out for. When we went inside to the Petshotel, I was nervous because I hadn't boarded her before. Everyone at the desk came and greeted her, when other staff members came in/out, they all stopped to say hello. All the rooms are glassed and they have no problem taking you for a tour so can see for yourself how clean and extraordinary the boarding services are. The best part? You fill out the paperwork about your dogs behavior, and instead of just scanning it and saying, okay you're all set...THEY ASK QUESTIONS. They really try to understand your dog's behavior to ensure everyone is safe and happy. I couldn't be more satisfied. As for directions, I don't know about everyone else, but I have eyes. I didn't have a single issue getting there. Parking is abundant. LOVE IT! read more

I work at this PetSmart and would like to comment on Karin C.'s comment about Rita down below. Karin, if you think it's difficult to be a customer when Rita has her classes in the aisles, you should try being an associate. We get headaches from her yelling. You only have to deal with it for the short time you're in the store, we hear it every day, all day. The best time of the day for us is when Rita says, "Ok, let's go back inside people!" SOOOO MUCH RELIEF we get from those words. Other than that, I have to say I love this PetSmart. Before working here, I refused to shop at PetSmart stores because usually the folks working there were pretty useless and knew nothing. But we were trained for three days before we opened. And the managers all know soooooooo much about everything. It's really a great PetSmart, I just wish they paid more lol. But as far as Rita goes, I love her, she's a amazing lady and a great person to chat with...but when she does her classes....wow. read more

Kayla who is a part of the front desk staff at the Chicago South Loop Roosevelt location is extremely unprofessional and dismissive to pet owners. Hopefully my formal complaint will be a coaching opportunity to properly train Kayla on how to interact with the public. I cannot believe how rude she was to me when I simply asked a question. I have been taking my dog of 10 years to the Elston location in Chicago Illinois for the majority of the time that I've had her but I decided to take her to the Roosevelt location yesterday but after experiencing how Kayla interacted with me and other Pet parents at both the drop up and pick up times, I will be taking my dog to another location. Kayla's unprofessionalism is completely unacceptable. The rest of the staff is/was a delight to interact with but unfortunately one bad apple can spoil the bunch. Anyone who has such a nasty disposition and grimace should not be working in Customer Service and interacting with the public. This negative attitude displayed by Kayla has been on more than one occasion. Employees behavior should represent and reflect the company and brand in a positive way and Kayla should be reprimanded. Other customers were talking among themselves and complaining about Kayla as well. Bad customer service is one of the top reasons why companies/chain locations lose revenue. Please address this issue with Kayla so that she learns how to appropriately address customers. read more

It is in the basement of a parking garage, impossible to find. You have to go through Whole Foods, down a flight of stairs, into the parking garage, then down another flight of stairs. The entrance is located underneath the final stairwell. Upon arrival, I needed to find a product to get my cat to actually go in her litter box, and not on our bed (sorry TMI) and the lady told me to get plastic sheets. I found a few products on my own, and have since banned my cat from our bedroom. But what stupid advice, I am not sleeping on plastic sheets. read more

I've recently moved to Chicago with my 5lb. Yorkie-poo. His fur needs a lot of attention and is easily matted. Every other groomer always shaves him down and he ends up looking like a large rat. So when finding a new groomer, I wasn't expecting a different result. Until I stumbled upon Petsmart groomers. I was lucky enough to have Jose take care of my dog. He was so thorough with the consultation (which I've never experienced before) making sure he was going to my dog look the way I wanted him. He shocked me when he said he could easily get out the mats in his fur! I was so thrilled, and even more thrilled when I picked him up. Jose presented me with my perfectly groomed dog, who did NOT resemble a rodent. He gave me an overview of what he did on him and how my dog behaved like a gentleman. I was proud and pleased with my handsome pup. We recently went back, and had the same perfect experience with Jose! My dog looks dashing and again he did not have to shave him down! Everyone go see Jose, you will not be disappointed! read more

I always enjoy going to this store they have everything my doggies need and the staff if friendly and always able to answer any of my questions. @ Rosie P. I know employees who work at the Hotel and I have been in the back before so I would have to disagree with you. It is very clean and knowing the staff personally, they love the animals there and take good care of the dogs and cats. The area is very clean, as clean as it can be when so many dogs have to use the bathroom constantly and yes I have heard of dog fights and other instances that would make me unhappy as a dog owner, but it is hard to control dogs who have tempers of their own and react in destructive ways so I understand how injuries can occur. The staff handles the problems the best they can and are always trying to keep up with animals dirtying their rooms and playrooms. The hotel is a safe and great place for dogs and cats; the staff is very friendly and truly loves to take care of pets. BTW, the reason it's location is difficult to find is because the mall does not want animals to be in or connected with any of the other stores, like Whole Food which obviously sells food. So this can be a reasonable explanation as to why it is in the basement. read more

I'll agree with everyone else about finding this store at first, Its damn near impossible unless you're superman and have x-ray vision. lol Its the underground PetSmart. Its like the bootleggers in the olden days. I've been to the store quite a few times and it is always clean and stocked very well. I don't think I've ever seen any item that is completely gone or in a place where something else should be. The sales team has always been very friendly and helpful. If you ever have any questions, they are very knowledgeable and are always willing to help out. The grooming salon has always been clean for the most part every time that I've been in there. The only time I've seen it dirty is when I saw a dog being groomed on every table they have in there, fur was flying everywhere. lol Not really but you get the idea. All of the groomers are very friendly for the most part. I haven't taken my dog in to get groomed at this salon before but I have watched a few times and noticed there was a lot of good groomers there. I have noticed an older woman being overly ruff with the dogs on more than one occasion. I realize that sometimes the dogs aren't so cooperative, but from how I've seen her treating the dogs, I'd be concerned if she ever groomed my dog. One day I was watching her grooming a Shih Tzu, and the dog was being very well tempered, it was just sitting there letting her groom it. When she would go to turn the dog around, she would grab the leash and practically whip the dog over. Then when she was brushing it out, it looked as if she was trying to pull out the dogs hair. The worst part was that she was using a comb to get the mats out instead of a brush. I could tell the dog was in pain because you could hear it yelping. I have watched the other groomers working many times and have never seen any of them treat a dog like that, I've seen them get stern with a few dogs but those dogs were acting up or trying to bite. That I can understand being more rough with the dogs, but to act the way that she did was quite unreasonable. I wouldn't tell my worst enemy to get their dog groomed by her. The best groomers that I've seen there are the short girl with red hair and the girl with brown hair that usually has her hair in a ponytail. I've watched them groom quite a few times and the dogs look great when they are done. I would send anyone to get their pet groomed by either one of them, they are truly professional and you can tell that they enjoy what they do. read more

I am overall pleased with the service here. My dog takes training classes here and it has been a great experience. The only downfall I have found, is the grooming services. I have a small dog that has a tremendous amount of hair. I just started with taking her to get a bath, because they didnt seem knowledgeable about what type of dog she is. So I finally decided to get her a cut and it didnt end well. She ended up having hair of various lengths all over her body. Some parts on her back were shaved to the skin and others left longer. It seemed that they werent able to get an even cut on her. I recommend the store for anything but the grooming services. read more

I really like this place- employees have always been very helpful, great product selection, etc. The petshotel is pretty good as well, and mind you my dog is quite a handful. I am taking off one star because I asked numerous times if only female employees could walk him if possible, as he gets aggressive with men. I was told that would be no problem; however, when I called to check on him a male employee informed me he went into the suite and almost got bit. Umm...yea. That's why all the signs around him state females only! I know that's a big request, but considering I was told it would be fine I was a bit annoyed. Nonetheless, each time I called they were more than willing to check on him, and I know they fed him the extra treats I ordered, as numerous employees told me my dog was friendly when given his ice cream haha. They also let him stay, even though when a dog becomes aggressive their policy states you must come and get him- I really appreciate that because I was out of town! All in all, a great store, great hotel, and great employees. read more

standard petsmart.....the banfield pet hospital is always busy

The groomers hurt my puppy's paws, they were extremely rough, and she had cuts in different places. I tried talking to someone about it but apparently they didn't do it, so somehow I must have hurt and cut my own puppy from the exit to my car. I've done research and apparently it happens at a lot of locations. To say the least, I do not take my dog that was hurt and my new puppy to petsmart anymore. I should have listened to those who told me not to take them there. The one star is because they carry the brand of food I like for my fur babies and they have free parking. read more

This is my favorite pet store. I am a big fan of Pet Smart and probably always will. This particular Pet Smart is a great store. The staff is always very friendly and the store is always clean and neat. I took my dog, Gucci, there for training classes. He took the puppy and intermediate classes with Rita. Rita is an awesome trainer and is definitely an asset to Pet Smart. If you want to get training you should ask for her. I am also very pleased with their grooming services. The prices are pretty good as well. I used to have fish, not anymore, but I always like to walk through the fish department and see all the beautiful fish, this department is also very well kept and maintained and staff are eager to assist you. The adoption are for the cats is also nice and clean and the cats look well taken care of. Another plus to this store is its location, tho the Pet Smart is a lil hard to find for first timers, it is surrounded by stores and strip malls. Very close to Whole Foods, Dominick's, Walgreen's, Chase Bank, FedEx Kinko's and a host of other small shops and restaurants. You will gladly come back to this store once you try it. read more

worst PetSmart ever! first of all it smells when you walk in and second i took my 3.5 year old to pick out a frog and a little fish and the next morning the frog was dead so we exchanged it for a new one. that new one lasted about a week and now tonight (a few weeks later) the fish died. we followed all of their directions on how to care for them so i dont know what the deal is. we got fish at walmart almost a year ago and they are all still alive.. so what the hell PetSmart? but it was really fun explaining death to my toddler. thank god he handled it well. read more

The staff is amazing here, particularly Eric (gentleman with a pony tail.) He helped me figure out all the supplies I needed to get my two new guinea pigs. Very knowledge of animals and very passionate about helping people with their pet questions. Out of all the pet stores I have ever been to, this is by far the best one. read more

My dog Chewy goes to day camp at the petshotel and he LOVES it. The staff couldn't bet more friendly and always greet Chewy by name. His tail is wagging from the second he walks in the door! He is never scared or sad when I drop him off at daycare which gives me great peace of mind. He is a small dog so although the room is small - it is plenty big for him to play. It is nice to have the window to see into the daycamp so you know nothing shady can go on. We started out going only 1-2 times per week - now he goes 3-5 times per week! They do not mix big and small dogs so you never have to worry about a big dog beating up on a little guy. The staff hold the dogs and play with them in the room. Overall this is a great and very reasonably priced place to take your dog! read more

We recently bought a new puppy and have been frequenting petsmart. Everytime we go in there someone asks us if we need help. We also were able to speak to a vet and she gave us some really good tips on our new puppy. They will get my business. read more

Took my 11 year old lab mix in here over the weekend for a bath. The place was super busy. They asked me for rabies paperwork which made me happy as they don't let in dogs with out it. The grooming service took 3 hours but it was worth it. He looks great. He's a big shredder but the groomer told me she took 20 min. Using the furminator on him and boy can I tell. He had a good time, he Schneider great, his coat the best it's been after a groomer and best of all it was only $30. They cleaned his ears and trimmed his nails too. I would highly recommended sending your pup here. read more

It is just your average PetSmart. They have a variety of toys, food, treats, beds, and leashes for your dog and cat. They have a pretty basic fish collection and a few small animals in cages for sale as well. I see a lot of negative reviews for this place...they aren't bad. It's good for when you need something last minute. read more

Today was not a good day for me at petsmart. I was at the grooming and I seen a pretty nasty sight. I went to get my dog groomed and as I watched for a short while, I watched Nyleen hurt two dogs. One was a poor little puppy, I guess she couldnt get a knot out so she was pulling it out with a comb pretty badly. The dog was struggling and screaming the WHOLE time and she didnt do nothing to make it better. Let the dog rest!!! She looked stressed by the second dog. She was handling him pretty bad. She grabbed him at the ears, the tail, pushed him around, pulled his legs out pretty bad, anything you can think of. and as the dog was screaming in pain, she didnt look like she cared. I can only imagin what she does when no one is around. I do not trust that lady. DO NOT LET NYLEEN GROOM YOUR DOG!!!!!!!! The other groomers were sooo nice, the lady who took my dog to the back was very friendly, she talked to me nicely and was very sweet. The other groomers handeled there dogs VERY gently, and when i got my dog back, she look SOOOO GOOD!!!!!! best i ever seen. I just hate to give a bad review on the whole salon because of one ignorant groomer. She should take tips from the other groomers. read more

I bring my dog to day camp at the PetsHotel a few times a month. I've never had anything but a good experience here. The staff is always friendly and helpful. I have also used the twice for weekend boarding and they've been great. My dog gets excited when we go into the store, so I know she agrees! read more

Pretty good for a chain pet store. Like any retail chain, the staff can be a crapshoot, but as a small pet owner I've usually been pretty impressed with their general level of knowledge about even more exotic animals. Again, for a chain, they do pretty good at keeping their small animal cages clean and not massively overcrowded, which is a good sign. They fall more or less in the middle so far as the supplies they stock, lots of stuff for lots of animals but not necessarily a lot of choices in the way of brand variety (not counting cat/dog supplies of course). When I need something too uncommon to be stocked at my local, I'll go out of my way to do my shopping here rather than at the other chain locations in my area. read more

I use to love this hotel for my dog but not anymore!! I use to take my dog here for doggy care and he loved it!!! He was so happy to see the staff and play with other dogs, it seemed like the best fit. But then 1) my dog stopped being super social, I can't really contribute this to the hotel but the next two reasons were enough to make me stop taking him there 2) When I picked him up from the hotel once, he still had a lot of food left, I asked why, they said he wouldn't eat which is very rare for him (I had a red flag bc of this) 3) I picked him up from the hotel, we went to the dog park and he was PEEING BLOOD AND HAD KENNEL COUGH!!!!!! At first I couldn't believe it but once he peed again and I saw blood, I knew something was wrong. We went to the Banfield Vet inside of Petsmart and the vet said that alot of dogs have been catching infections from the groomers and hotel, I guess because they don't make sure all of the dogs have their shots!!! I won't be taking my dog there anymore!!!! read more

This petsmart is nearest to me, so we are pretty much forced to go here. There is often a guy outside the shady entrance who asks for money, but other than that, it's a great store and the staff is helpful. read more

Let me start off by saying I'm a dog owner and lover. I seriously love my dog like he's my child. He means the absolute world to me. His name is Sydney and he is a 4 year old shih-tzu mix that needs to be groomed on a regular basis. I've taken him to multiple grooming salons in the Chicago area and Petsmart is now the ONLY place I will take him for his grooming. I have heard pet owners make snide remarks about Petsmart grooming. Apparently they believe that it is low-class and not up to par. NOT TRUE. I will defend their grooming capabilities day in and day out. Not only do they do an equal if not BETTER job at grooming my boy, they also only charge $49. I would highly recommend Nicki (Nicole) at this location. She groomed my boy to a velvet-like coat and clipped all the hair and gunk out of his ears....a feat not easy to accomplish. Sid tends to be a pain in the butt with his ears and most groomers give up on them. He often gets ear infections due to the hair growth. Nicki got all his ear hair out and we can avoid the vet from now on. Great job! read more

i love their grooming salon, the groomers here are so helpful and always do a great job with my pups ... they are all very nice whenever we come in and i like the fact that they really get to know the dogs. most of they pups i see come in usually look excited to see their regular groomer. they also do reminder calls for those of us who are just to busy to remember when our pup needs to see his groomer, i would recommend them to anyone read more