I'm writing this review because I have to give props to the BEST dog trainer, Rita. When I got my dog she was already trained, but it doesn't hurt to enhance what she already knew. One issue my dog had was not getting along with other dogs. If we were at a dog park, other dogs would come to her and she would jump on me or hide behind me. I figured it was because she was always with me and didn't play with other dogs often. Well, after taking classes with other dogs under the direction of Rita. My dog is more friendlier and seems to be happier around other dogs. Not only did Rita change my dog's life, but other people can see a BIG difference in her behavior. Thanks Rita for changing our lives for the better!! read more

PetSmart - It's OFFICIAL! My Love bug has her Pet Training Accreditation certificate! Thought we weren't going to make it this far. Soooo proud of her! - Pet Stores Near Me - Chicago, Illinois

Things are expensive here but if you sign up for the pet perks you get discounts. I usually run down here for whatever my fish need. I always find things on sale and plus the pet perks discount. I went to pick up some fish for my betta it had pop eye, the associate was very good at describing and helping me pick out the med. This location is quiet, and does not smell like other locations. It's hard to find it at first but it's quiet big considering it's below ground. They take care of their fish, the staff is genuinely happy to help.The store is clean there is no mess in any section. Definitely becoming a regular here. read more

Old grey haired lady at the desk was crabby and rude when we dropped off our dog for doggy day camp. She said we didn't have an existing reservation for our dog when I clearly showed her the call we made to the store and how long it lasted. She said the calls are forward to a location in Arizona- that's a lie, I've made plenty of reservations to the store and it's been the same everytime. Whoever put it in this time did it wrong. She made it seem like it was our fault when clearly it wasn't. Instead of being so rude you should honor what the customer says. read more

I've been to this location a few times now and I keep forgetting to checkin and write a review. First off there is a convenient parking garage upper and lower level. The upper level is for whole foods and the lower for petsmart. The parking is free and does not require any sort of ticket and/or validation which lets be honest is a rare find in the city. NOTE: do not make the mistake of parking on the wrong side of the shopping center. Use the Canal St entrance near the corner of Canal and Roosevelt, otherwise you will be doing some serious walking to find an entrance. The store itself is in good working order. They have a solid selection of food and toys for dogs. That is all I look for so if you have a cat or bird sorry this is not very helpful and sorry you have a cat or bird. (Sorry I'm not sorry). The staff is friendly and genuinely appear to love animals. The employees always seem to want to chat and help wherever or whenever they can. The only negative thing I can say is occasionally the store does have a smell. There are a lot of animals coming and going couple that with dog foods, kitty litter, and accidents I'm sure the upkeep gets a little intense. Overall I really do like this store and it is super convenient for me so I would definitely recommend it. read more

I cannot say enough good things about the experience I had at PetSmart. The staff are helpful and kind- they really care about your dog. I have a St. Bernard who is about 120 pounds of lovin. He had horrible mats in his fur, especially behind his ears. Casey was his wonderful groomer and she went over and above to make sure that Carson was taken care of. She knew how to handle a big dog and gave me options for what would work best for him. I suggest the "furminator" for anyone who has a big furry pup. I will be back again and again for all my grooming needs- too bad they don't do humans! read more

I take my dog there 1-2 times a week for day camp and he loves it! The staff in the pet hotel is very friendly and they all appear to love my wild little pup. As a newer pet owner, I dont have much to contrast it with but when compared to the rates at some other places, Petsmart is good. They're hours are very convienient for working pet "parents". I can drop him off as early as 7am and they have no problem if Im rushing in at 8:55 when they're about to close. The only complaint that I have is about the grooming area. Very different staff than the hotel. They dont have a system of appointments, so my dog missed his bath/trim once and when I went to reschedule, they appeared very disorganized, far less friendly than others in the store, and I hated to see the waiting pups look so miserable in the crates. Otherwise, my dog Charlie will continue to go to camp there and come home happy and exhausted. read more

This place is horrible! My dog had a 8:00 grooming appointment. I walked in at 7:40 so I cld sit inside only because it was winter and I was cold. So we get inside wait and wait and wait then after 815 passes, I'm thinking what's going on here!?!? 8:30 rolls around and the three Stooges walk in with coffee and pass all of the people waiting & no one said sorry or will be ready in a few, nothing! At tht point I said seriously as loud as I cld and walked out two more people left as well. No way! read more

This location has the worst customer service I have ever experienced. Most of the individuals at Banfield are helpful but the ones who aren't are the rudest people I have ever been in contact with. They have poor communication and do not try to work with you to sort out issues when you have an elderly pet that needs medication refills. Their turn around is so slow that it is a hazard for pet health. I would not recommend this place to anyone who cares about their pet. Dr. Park is by far the worst vet I have ever "worked" with. He can not even be bothered to come out and talk face to face or even via phone. He has techs and nurses come and talk on his behalf. If you end up going top this Banfield do not see Dr. Park. read more

Completely unprofessional environment. While waiting for my dog groomer to greet me, I overheard the groomers ridicule their clients' dog's names and chit chat incessantly. When an issue arose concerning my dog, instead of handling the situation as a trained professional would, one of them preferred to use attitude and try to lecture me on how I should care about my dog's health. I have been an avid customer of PetSmart for years, so I know it is not representative of the brand as a whole, but this Grooming department needs help. Will not be returning. read more

Staff member Lena and her associates helped me buy my first 2 gerbils! They answered all my questions and even helped me setup their habitat. I really appreciate their service. Thank you so much! :) read more

I took my dog in for a full cut plus a nail trim and grind, and teeth cleaning (top dog plus). I brought him home today and noticed that while he did get a full cut, his nails were not completely trimmed and he still had gunk around his teeth. I brushed his teeth at home and managed to remove all gunk. The staff is young and very unprofessional. The girl I checked in with had an attitude the entire time I was there and even told an owner that her dog "pissed all over the floor" as an excuse for not completing his service. Needs to be staffed with people who actually care to go to work to do work. read more

Went to there fish department today to buy a fancy goldfish and had some awesome help ... and the cashier was soo cool and funny i love going to this petsmart Now i was read the comments under me and its always makes me smile when people can't find it.. but once u get the hang of it, its ok.. and there was this nasty review about Nyleen I dont understand she's so nice she does my little shih tzu Otis and she does great job.. in my apartment 4 of my friends all go to her and love her .. now i spy on nyleen every now and then AND PEOPLE SHE ISNT ABUSIVE !! she works right up front in front of a big window and i always spy on her.. maybe because people are IGNORANT to grooming procedures and think these poor groomers are hurting dogs.. I love Nyleen she's nice and sweet and does good groomes I've been going to her for a year now.. i dont understand why someone would trash her. read more

I take my dog here to get his nails done. I like them to do the nail grinding. He has really long nails and we slowly had to grind them down. I adopted him from a shelter and they let his nails and the vein grow too much. I think the groomer's name is Carlos, the one that does the nails. He is great! He recognizes my dog and takes such good care of him! Everyone in the store is very friendly, smiles, and always asks if I need help. read more

Banfield is not my favorite place to bring my doggos. This veterinarian is located in the petsmart which is in a basement. The store is poorly lit & always smells like pee- every time I come there my dog freaks out because it is overstimulating. Although the staff is nice, & get the services you need accomplished, they are not very timely. I needed a prescription for flea & tick as well as heart worm preventatives and that process took over 3 weeks. Everytime I called I was placed on a "brief" hold. The staff members kept saying they would get it done that day but never did. I had to keep calling to follow up. I finally switched all 3 of my dogs to a different vet. They seem much happier & are taken care of. read more

Small pet store towards the dungeon level of the building. There is a doggie day care, but as I walked by they looked anxious and depressed. They had their own clicks too , which I'm sure my pitbull would totally mess up. The basic necessities for a pet owner can be found here , but don't expect anything special. read more

We dropped our dog, Cena, off for a weekend stay from Friday through Sunday, with day camp scheduled for both Saturday and Sunday. We arrived to pick Cena up just before 4:30PM on Sunday and noticed that she wasn't in camp, (camp is scheduled from 9AM - 5PM). My husband and I thought it was curious that she wasn't participating, so we asked the PetsHotel staff, and they simply said that they had already started removing the dogs for the day, (although over the next several minutes we didn't see any dogs taken out to be returned to their suites). Nevertheless, we were ready to check-out, so we paid and had Cena brought out to us. The PetsHotel staff offered no review of Cena's stay at check-out. When Cena came out, my husband complained that she needed a bath, so I asked the staff if they were able to give her an exit bath while I did some shopping next door and told them I would return in around 30 minutes. They said this would be fine and took her for her bath. Upon returning a few minutes later, the dog groomer said that she wasn't sure if the dog was dry yet because after she had bathed her, she had diarrhea in her suite, so she needed to rinse her again. I told her that is very unusual, as I've had Cena for over five years and she hasn't had an accident since she was a puppy. I thought maybe it was because she hadn't been brought out in a long time, so that was my next question--When was she last brought for a potty? The staff member replied that they are brought out during camp, sometime between 9AM and 5PM, but they don't document when they are taken out during camp. I found this appalling considering my dog may not have been able to relieve herself since the morning--No wonder she had an accident. That wasn't the case though. The groomer went to the back to get Cena and several minutes went by. I knew something was wrong because so much time had passed, and then another staff member came out and said to the cashier that they needed help in the back. By the time they came out next, the groomer said Cena had another accident and that this time there was blood in her stool! By this time, I was very concerned about the health of my dog, so I quickly left with Cena so she could go outside to potty. That is when I noticed a stream of blood coming from her rectum, running down her hind legs. When she attempted to potty, it was pure blood. I've never seen anything like this happen to her, so I urgently drove her to our veterinarian which luckily is an after-hours hospital. At the hospital, blood was dripping all over the lobby floor, so we were rushed back to a private room to be seen. Our dog's behavior was unrecognizable at this point--She spent the time waiting for the doctor pacing back and forth, shaking with anxiety, clearly in pain and crying. We noticed Cena wasn't putting weight on her hind feet--that's when we saw her nails. Her back nails had been cut so short that the vet said she could see the veins, cartilage and dried blood. After the veterinarian conducted a rectal exam, she found that the cause of the blood from her rectum was likely caused from stress colitis. After, we brought Cena home, and our normally happy, social dog, coward in the corner. We called to speak to PetsMart management Sunday night and were only able to reach the Assistant Manager at the time. We explained the entire situation, and asked if he could review video footage of the grooming session. He returned our call shortly after and said everyone at the PetsHotel denied trimming her nails. It isn't possible that no one trimmed her back paws. Her nails are barely visible now. She could walk, run and play comfortably when we dripped her off Friday, and now she barely puts weight on her hind feet. Even the vet noted that her back nails had been recently cut very short. It was obvious that whoever cut her nails at PetsMart had cut them so short that it undoubtedly caused her extreme pain and stress. I should mention that I had asked for an exit-bath, and if that includes a nail trim, that was never stated to me, as I only take the dog to have her nails trimmed at the vet. She had a bad experience before we adopted her with her nails being cut too short, and because of this, we always have professionals trim her nails so that situations like this don't happen. We are completely distressed that a company, and a boarder that we trust with our family member could have been so negligent. We adopted her from a shelter over five years ago, and since she's been the most lovable, energetic, sociable companion. Now, she's so traumatized that she's been sleeping alone, curled up in a ball the entire day. We couldn't take her for her morning walk or playtime because she seems to be in so much pain. read more

Only for the Petsmart Grooming Salon at 1101 South Canal. I was informed by customer service at Petsmart ( Confirmed ) that the Grooming Salon / management ( I will not mention the managers name, He works at this location ), deleted my pets account. This is after the manager/ groom staff went through ( read ) my rating on Yelp. I was informed by customer service that the manager read my Yelp review, became upset and noted my account for deletion. I save all my receipts and records from grooming , so it really does not matter. The staff sent me a message back ( calling me a negative name , like I did not know it was him ). I actually had no intention of patronizing this Petsmart grooming salon again, but for an account to be deleted , without my knowledge over a complaint is a bit much. Also, for this manager / staff to be going through my Yelp account is odd... kinda creepy too because of the nasty messages. The grooming salon staff here admitted that my pet's haircut was not good ( my pet had uneven hair and bald spots underneath ) . I did try to resolve the matter with no success. However, since I have made the complaint, now comes the inappropriate contact with a customer ( me ) and deletion of accounts. Petsmart is a place that is suppose to provide care for our pets, so now I am questioning the safety of this grooming salon location, for any pet. My concern is that if a customer makes a legitimate complaint, will the pet be mistreated; especially if the grooming / manager staff is behaving this way. I am sticking with my initial rating, which is only for their Grooming salon . Please take your pet here with caution for grooming services . Please watch out what review you give too, or the manager may contact you with a nasty message ( 1101 South Canal Street - Grooming Salon ). I contacted the Better Business Bureau. A representative from Petsmart ( Central Headquaters in Phoenix, Arizona ) finally reached out to me........ weeks later. The resolution to what occurred was "Nothing" from their Headquarters. I don't know what's worse... a bad pet cut with horrible grooming customer service or this creepy store manager stalking my Yelp account. Please think twice before allowing this location to groom your pet. read more

Just picked up my dog from boarding the first time at the Petshotel. I made the reservation online, which is a plus, but never got an email confirmation...really had no idea what price I was paying or how much any of the add ons cost. Just a tip for their website designer. Put how much the add ons cost...maybe I'll actually add on more things the store will make more money. Pro 1- was able to do all my paperwork before hand, print it out and just take it with me to save time. Pro 2- I did call in the first day to check on my pup since it was his first time and they seemed to know what dog I was talking about and gave me a brief rundown on how he was doing. Girl that I talked to seemed very nice. Pro 3-Dog play room looked clean. LOT of dogs running around but looked like they were having fun. Con 1- My dog got a little car sick on the way over and puked in his carrier. I asked for some paper towels to clean the carrier and they said they would take care it. I said I didn't mind and started to clean with a paper towel. They then said they would take care of it again and took the carrier. I come back today to pick up the pup...and there is dried puke in the carrier and the same old paper towel. They also didn't give my dog the bone I had brought for him and was still in the carrier as well. If they would have let me clean it, it would be totally fine. But to say you will clean it and let dry puke fester in there for 4 days...come on-really? Probably need to throw it away now. Con 2- They said they walked my dog that morning, I explicitly asked. I was walking him out of the store and he peed right in the middle of the place. And not just a little tinkle, a mighty mighty flood. I have never seen so much urine come out of my dog. He also did a number 2 right after in the store. I cleaned it up which takes a few minutes (ps their entry floor is incredibly dirty, the amount of black on that paper towel was pretty incredible..more incredible that the tile really hides all that dirt!) Makes me not believe that he was walked. Mediocrity- Paid for an exit bath. He didn't come out super fresh looking or smelling. I think he had a bath...or maybe a rinse. Or maybe a bath 2 days ago? Thing to know- While in line, the lady in front of me was a bit upset because she had brought her dog in many times for doggy daycare without a reservation and then they told her that she need a rez, but they would see what they could do. She said that she was just there a few days ago and nobody had mentioned that it should be something that she needed to start doing. I would suggest making a reservation that read more

UPDATE: Issue still hasn't been resolved!!! At this point I'm writing a letter to Corporate. This occured in April its now August!! These people could care less about our pets. All they care about is money!! read more

I boarded my dog for a week at this hotel and it was the worst decision I ever made!! I called almost everyday asking how my dog was doing and they made it sound like she was having the best time of her life. They are such LIERS!!!!!! When I picked her up about 5 hrs later I immediately took my dog to the ER. The Doctor said she was severely dehydrated and malnourished!!! They even took an X-ray of her tummy and it was empty. If the staff would've been honest and told me she wasn't eating or drinking I would have told them to feed her something else. The hospital bill was over $1500!! read more

Drove in from the far south suburbs to adopt a 4 month old mix, my mistake I didn't know I needed so much info to adopt... Girl working the adoption counter said if I filled out the application there, she could hold the dog for me.. With application in hand I ask her what time she was there till. She said the store closes at nine.. Drove 45 min back home to get my info.. Drove all the way back one hour plus.. Arrive at the store at seven fifty Only to be told by the same girl that they stop accepting applications at seven thirty.. When I asked why she didn't mention that when I got the application, she became argumentative and denied she said it.. Hey, I'm not petty, I can see she and another employee trying to clean up before they leave for the night.. So I ask could she at least take a look at my application to see if it was OK, so I could come back tomorrow.. She took the app from me while wearing the nastiest pair of used rubber gloves, flipped it over ran her dirty gloved hands all over it and handed it back to me.. I asked if she could just keep it, to hold the dog for me for tomorrow and I would come get her first thing... Her response... No your app would get lost and no one would know what to do with it if they did find it... Wtf.. Why did you suggest it when I was here earlier... She stated she never said that So I'm a liar on the adoption time and a liar on the application holding the dog.. ok fine I guess And then gave me an attitude because I wanted a new application.. I'm sorry I don't want to take home your animal feces covered application.. As I left I tried to talk to the manager, who's office is right near the front door... I waited politely for her to finish her phone call, making sure to make eye contact with her so she knows I'm not just standing there, she held up her finger for me to wait I guess... I wouldn't know because she stayed on the phone for over ten minutes I finally just said fuck it and left I really wanted that dog and would have given her a great home but fuck this place You think because you have a little knowledge about animals that that makes you some sort of expert, Sorry kid, your still shoveling shit And btw professional elitist dog adoption girl.. No one says "fixed" anymore, I believe it's spayed or neutered Hope you enjoy retail read more

Brought my Giant Schnauzer here for the first time...had been taking him to the breeder in Yorkville and that was getting pretty old. Didn't know what to expect from Petsmart, but was happy I was able to bring him in at the last minute. The groomers I had tried to schedule with were booked til after x-mas. I picked Boris up a few hours later and he looked so beautiful. The groomer (gotta call beack to get her name) was very knowledgable and did a great job. She knew a lot about the breed cut and offered suggestions. Boris is going to look so handsome for his X-mas portrait! Big Plus: $$ versus $$$ Big Minus: 4 Stars for the Petsmart petshop section...I stepped in 2 puddles of urine. One was on the ramp as I was walking in. They had a cone out, but that didn't prevent the piss from running down the ramp. I slipped and almost fell in it. The other puddle didn't even have a cone over it. read more

We will no longer bring our dog to this place. The grooming staff including their manager are terrible in treating their costumers. We brought our dog this morning 6/27 for her appointment, somehow they mistakenly said our appointment is tomorrow 6/28. And they have just ignored our present and keep doing their thing and leave us alone. Going on so conflict started. No matter what reason there should not be any attitude toward the customer. And the most disappointed part is when I go pick up our dog, the manager did even ask and assumed we at fault and saying we did not treat their staff Right. How will the company doing business with no respect to their customers. read more

I haven't visited the store yet however I hope my in store experience will be better than the phone experience. Bianca scheduled on 6/22/2019 around 8am was very rude. I see why this store has so many bad reviews. I will be calling corporate if my experience is anything like the phone conversation. read more

They apparently just got rid of most of the staff and brought in a "new team". First of all, why get rid of everyone and keep Ralph? He's so incredibly rude sometimes! I wish Eric would quit and open his own pet store. He's one of two that seem to know what they're talking about (I don't know the name of the other one). The rest are rude and ignorant. Don't work at a pet store if you know nothing about, ya know, animals. Too bad parking for the competition right up the road sucks. read more

DO NOT TAKE YOUR DOG TO THE PET HOTEL PETSMART (1101 S CANAL ST)! Below is the letter we sent their corporate office. I am writing to report a case of animal cruelty that was committed against my dog Marley while in the care of the Pet Hotel located in the Petsmart at University Village (address above). My wife and I just picked our dog up from the hotel after a 4 day trip. He smelled like urine and dirt, but we assumed this was due to his activity with other dogs (we signed him up for the social each day). However, after our experience detailed below, we now believe it is due to neglect. The pads on his feet and in between his toes were rubbed raw and bloody. We didn't notice the issue until we got home and tried to give him a walk after the car ride. He was not even able to walk a block due to his chaffed paws. He kept refusing to walk, which led us to check his paws. Each paw is rubbed raw and weeping. We called the hotel and asked how this could have happened. They simply said that he was very active during play time and it may have been due to the rough cement. Apparently, no one noticed his bloody, raw pads. This would be a perfectly acceptable reason to limit his activity. Because a lot of the inflicted skin is located between his toes, it looks like he was forced to stay on a grated floor for an unhealthy amount of time rather than an active injury. Our dog went to the vet the Monday before this visit and was given a full bill of health. He will now be going back to resolve whatever injury he has been afflicted with. We now will be forced to endure a waste of money boarding him as well as additional financial stress to resolve the problem you created. We are disgusted with the poor service and will never use your services or retail again. We now actively dissuade others from using them as well. I uploaded photos of my dog's paws onto the google review page. They are currently pending review before they are posted. Unfortunately, this is only after staying at the pet hotel three nights. read more

Just plain terrible... I wish I could leave a 0 star review but until yelp allows me to do that I'm stuck being generous. My review is based soley on the grooming salon. It's just a bunch of kids with shears and scissors playing with dogs. I don't think they have any training whatsoever. If I had the time to post a before and after of my dog you would understand what I'm talking about. The are incapable of following directions so don't bother. My dog is a rescue and looked more like a stray dog when he came out of their salon then he did before he went in. I'd love to hear what management has to say about this. read more

Stay away from the pet's hotel. I have a male Italian mastiff that has contracted kennel cough. I talked to the store manager Matt and he told me that because I signed a waiver for my dog to stay at the pets hotel his facility is not liable and will not help with the cost of the medicine. My dog went to the veterinarian the week before his stay and he was healthy now he is sick. I will never come back. read more

PetSmart and Target are honestly dangerous places to have a credit card. I always go in here needing a bag of food and come out with food, multiple bones, stuffed toys, a new leash, treats, and a costume. Don't ask how or why, it just always seems to happen. I have left my dog here overnight a few times and the staff seem nice enough. Whenever I pick him up, they always know his name (probably he is the cutest, sweetest dog ever, but really I'm not biased). They groomers are really good, they are always in a great mood. Maybe someday we'll check out the trainer. Until then, I'll just stick with purchasing everything in the store... read more

John the receptionist was a complete and utter douche. He said they had rainbow hamsters when I asked what colors the had for my sons birthday. In reality there is no rainbow hamster. He ended up hanging up on me. I'm taking my money else where for the hamster. DONT SHOP HERE! read more

I've boarded Jager here probably about 4 times-From what I see up front it is nice and they have super nice people that work there- I get calls to let me know if there is anything wrong with Jager, usually just stress related like blood in the poo...hey it happens-But at least they call me and let me know- This time when I boarded him in doggy day camp a little crappy dog had bitten his ear-Carmine (sp?) called me while I was hiking the Grand Canyon Friday and let me know what happened, she let me know that she took care of Jager's ear and put medicine on it and took him out of play time so his ear could heal-As well took the other dog out b/c it was probably a shitty dog, yes I'm mad a little brat dog took a bite out of my innocent goofy dogs big ear- I can call any time to check in on Jager and I get an honest answer-I feel that Jager is safe when boarded here, my only complaint is that I am not allowed to see what his sleeping quarters look like, which bother me-I feel that I should have the option to see where he is sleeping and how the conditions are in the back of the place- Jager eats while here, comes back in good shape and I am always informed of his health while here, which I appreciate- read more

This review is for the grooming salon. I just took my 1 year old German Shepherd for a nail clipping, basic bath, and ear cleaning. After I picked him up, I realized that two of his nails weren't clipped and I had to take him back. And then when we got home I saw that his ears weren't even touched! And to top it off, pertaining to his smell, its as if they tried to do it as quick as possible, as opposed to a through shampooing. Definitely not clean. Now he just smells like shampoo and wet dirty dog. I will not be going here anymore. read more

This PetSmart is located deep within the bowels of the shopping center at Canal and Roosevelt. Literally. I made the mistake of parking in the main garage - had to take the elevator to the ground floor, then walk outside down Canal and around the corner, then down a ramp to a lower-level parking garage, then down a flight of metal stairs... As if the journey wasn't bad enough, I was very disappointed to discover that this store smells bad, even by pet store standards - the stench of kitty litter and dry dog food was overwhelming. They do have a pretty good selection of dog toys, I was sort of impressed by all of the reptiles on hand, and the employees I spoke with were very nice. Next time I need pet supplies, however, I think I'll make a trek out to the suburbs. read more

My dog's dog food was on sale for the 30 lb bag, but they were out and only had 15lb bags, that were more expensive (per lb) A manager, Danielle saw us looking in need of help and came over and asked if there was anything she could do to help. I asked if they had any of the bigger size in the back and she said no, but that she would give us the same price for the 30 lb. bag for 2- 15 lb. bags. When we got up to the register Danielle had already informed the checkout woman about our pricing and everything was taken care of. What excellent customer service! read more

I love coming here to buy stuff for my cockapoo. I always bring her here so she can pick out her new toy. Plus, she loves coming here too! The workers are all friendly and helpful whenever you ask questions for the most part. My only complaint about this place was when I came here a few months back with my gf and her family because they wanted to buy a parakeet, and the employees wouldn't let them. Why? Because they said if they wanted to buy another parakeet, then they would have to buy a new bigger cage. There explanation was that the cage they had right now is too small and if they get another parakeet in the cage, they would die. The size of their cage is fine and a decent size for 2 parakeets. In fact, they could probably fit 3 parakeets in there and it would still be fine. I think the sales lady and the manager just wanted to upsell us on another useless cage. Therefore, they wouldn't sell us the parakeet if we didn't buy the cage. Our solution? We left and went to another Petsmart and they happily sold us another parakeet and even told us that our cage size is perfectly fine. Also, I just wanted to add that both the parakeets are doing wonderful. I am only giving this place a 3 star because the employees at the dog section is much nicer and way more knowledgeable. They don't try to upsell you with all that garbage. If it wasn't for them, I would give this place a negative 1 star if I could. read more

i'm only giving this petsmart a kinda crappy review because i am so sick of going in there after work just to find that their annoying trainer (i think her name is rita) has once again taken up entire aisles of the store with her over sized class, and yelling commands out in a very high pitched annoying voice. not only does this make it difficult for me and my large senior dog to maneuver around the store looking for what we need (i have birds/reptiles/fish/cats and a dog - so i need to look in all the sections), it makes for a very irritating experience. other than that, it's just like any other petsmart. nothing special. read more

I use to take my dog to the Elston store, but the grooming area now has new management. Unfortunately it did not better the customer service, staff or grooming. I decided to give a different petsmart a shot, to my delight I found this store on Canal! They are 10x cleaner & have a wonderful courteous manager as well as staff. This review is really for the fantastic groomer. Her name was Samantha, she did a WONDERFUL job! My pekingese looked adorable! She was helpful, gentle, professional & exceeded any other grooming my dog has ever had! I definitely recommend this store for grooming! read more

Petsmart South Loop is the best doggie daycare/camp! My dog loves it! It's safe, affordable and their special parties are so awesome! Truly best value! The staff is so incredibly sweet, helpful and loving! They go out of their way to make sure my dog is happy and having fun! For example, they always treat her with so much love like she was one of their own dogs, they remember her like/dislikes, they give her treats and on her birthday they went out of their way to make it special including a birthday gift for her from the staff! Thank you! We were very touch by your kindness, thoughtfulness and love for our dog! We appreciate all of you! read more

They are good at making sure you are doing okay when they see you browsing. However, if you do allow them to start a conversation with you they will try to get you to sign up for their pet classes. I understand that and that's how they make extra money. They are not very pushy at it. They just mention about their classes a couple times during your conversation with them. Otherwise, they have good selection and they usually have what they sale in stock. i had to exchange and return some stuff here and they are really good at processing that and it's because they understand not every treat or toy is for every dog/cat out there. read more

First time owning a dog and first time at PetSmart. Obviously i have no experience in this field, but i have to say - i have no complains. I checked in my Yorkie (Yorkshire Terrier) at the grooming salon in there, it was his first time in a grooming salon ( since he's only 12 weeks old). The groomer's name was Annette (i think) she sat down with me and explained the entire process. From what i could see it wasn't an easy job with my dog as he was so afraid and all the noises were new to him, but they reasoned with my dog, were patient and got the job done. Now he smells good, looks good and feels fresh. I would definitely come back again. UPDATE: August 9th - Went back again. Annette was taking care of me and my Yorkie again. Last time i came in and i gave this place a 4/5, after today's visit i would give this place a 5/5. Annette has been great to Enzo(my Yorkie). She is very gentle and nice with him. I followed all of her steps and guidelines(every day since the last visit) on how to desensitize puppies to the whole grooming process and i was glad to hear that Enzo has improved considerably. Instead of growling, barking and being an overactive puppy - he is more relaxed, enjoys getting groomed and is more understanding. Enzo smells great, his eyes have been cleaned properly, the hair around his eyes have been cut properly and the hair around his body is soft and smooth. The hairs from this ears have been plucked properly. Enzo just seems like a new puppy every time i send him here. More so this salon has been very accommodating to my erratic time schedules so another plus over there. Last thing, if you have a puppy and you need to get it groomed, there is no way you can beat their prices. Absolutely economical with great service and they have a multitude of options for your dogs(in terms of grooming). At the end of each grooming session they give you a PAWGRESS REPORT CARD indicating what they have done and what should be done from your end to maintain a clean and healthy dog. read more