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PetSmart

2.9 (88 reviews)
Closed 9:00 am - 9:00 pm
Updated 1 week ago

Services - PetSmart

Bath and groom only

Full grooming

Pet haircut

4 More Services

Microchipping

Pet physical or wellness exam

Pet vaccinations

Private dog training

PetSmart Photos

From this Business

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Reviews With Photos

Her before her appointment
Mikyla W.

my puppy has been getting groomed by them for the last 2 months and this time I asked them to go jus a little shorter. I picked my dog up and she was completely bald! not what I asked for at all! they really messed her up and I'm really mad because all the other times I've never had a problem and mind you this was also her first early morning appointment, they rushed her haircut and didn't give us what we asked for at all . We will not be going back!!

Cuts in both sides
Salma S.

Not sure of groomer is new but my dog has huge cuts, they did not made me aware and she just keep crying randomly. I bring all my 4 dogs here and it's such a disappointment that things like this are happening. Makes me wonder if they treat the dogs right.

Complaint against Call Center Associate #769557

Complaint against Call Center Associate #769557 7/13/23 incident at PetSmart/complaint On 7/12/23 I spoke with associate #769557 to see if I could bring my dogs, Frankie and Lucy Whiteside in that day for grooming. The associate told me that there was only room on 7/12/23 for Lucy. I told her to forget everything. I will bring them both on 7/13/23 as originally scheduled. She said she would cancel everything. Then on 7/13/23 I bring both dogs to PetSmart and I am advised that Associate #769557 had rebooked Lucy to 7/12/23 and that she was a no show. I explained that I had advised associate #769557 to CANCEL the rebooking of Lucy but she didn't do as requested. The PetSmart groomer, Caitlyn said both dogs COULD have come in as originally requested the day prior, 7/12/23, but the associate failed to see there were two appointments available on that day. Anyway, I had to leave with both dogs. Because of the poor customer service by your call center (Associate #769557) I had to leave with both dogs and rebook the appointment for both later that day. I will bring them back at 5pm on 7/13/23. I am a senior citizen and I am alone with the two dogs and it is the HOT SUMMER. PetSmart could at least hire competent customer service representatives to handle the appointments. Otherwise they lose business. I WILL NEVER USE THE CALL CENTER AGAIN. I will call the store directly from now on or use another grooming salon. Please forward this complaint to Associate #769557 for her review. She really needs to LISTEN to the customer. I would appreciate you reprimand her and make a note if my complaint in her file. Thank you.

After haircut
Tanuja K.

I wish I had a before pic but Danny F. made him picture perfect for Christmas. Highly recommended!!

I think she'll love it!!!
Maricel P.

Since I've adopted my dog in July, I frequently pick up tons of toys and snacks for my pup every time we are out. I can't help but spoil my lovely 4-legged princess. So far I have noticed that pet smart is not as pricey as petco. They pretty much have the same types of products, but I have noticed they have more sales. I like both stores and I probably visit petco more as it is down the street from my house, but if petsmart was closer I would probably take more trips to this place. The grooming prices look very reasonable and I'm yet to bring my pup to get pampered, but it is affordable and they even offer walk-ins which is quite nice. Everything you need for your furry friends are sold here! A lot of products seem okay w price but you can probably get more of your money's worth at Walmart unless you're like us and only feed your pup a certain name brand of food.

Natalie C.

I took my Labradoodle to come get groomed here and it was so wonderful. The staff is like family to us now! From the trainers (Destiny) to the groomers. We got Bailey L and she was so delightful- knew her stuff and so friendly with my sweet girl. I would HIGHLY recommend this grooming location. Just look at our girl!!!!!!

Static S.

THE WORST EXPERIENCE. I just went in to buy some dogfood. I got a large pedigree bag from one of their pallet displays in the middle of the store. I purchased the dog food along with a couple of other items and I left the store to the parking lot. Upon picking up the dog food bag and putting it into my trunk, I realized that half of the bag was wet with dog urine. I dropped the bag. Picked it up put it back in the cart and walked back inside the store. I spoke with a man named Jody who had just saw me leave the store. I asked if I could return the dog food and get another bag that didn't have dog urine on it. He was short in his reply and he did not apologize he just said "No returns read the sign." I said ok is there anyone else that I can talk to about this and he said "No just me, no returns. This was the worst case of customer service I've dealt with in a long time. I took the bag out of the cart and placed it in front of the sign and left. I will not be returning to this location. If Jody is a shift lead or supervisor I worry for the training and customer service skills of anyone who works with or has been trained by him and possibly will be in the future.

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Ask the Community - PetSmart

Review Highlights - PetSmart

Highly recommend grooming services here.

Mentioned in 2 reviews

Read more highlights

PetSmart - petstore - Updated May 2026

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