First off I would like to review the staff. They are very informative and friendly and when you…read morehave a question the staff cannot answer they make sure they find one of the employees that do. They make sure that you are taken care of. Plenty of knowledgable staff to help with anything you may need. I give the facility itself a five star rating. Everything is very neat and organized and also very clean and well kept . Like any pet store there is the smell of animals but there isn't getting around that. The location is perfect as well, right next to the gym and kohls it provides a convenient stop for pet supplies and a nice time killer when you come out of the gym.

Store says it opens at 10 Am, I get there at 10:13 to grab treats and there's a bunch of female…read moreemployees inside standing around. Go to open door and it's locked and they proceed to laugh and continue to stand there. Safe to say I won't be coming back lol

bought a zero turn unit and when delivered it had a cut in the seat told Bob at the store that it…read morehad a seat and he said he would order a new seat that was over a month ago. I believe I was lied too about the new seat coming. can not trust TSC store Managers at TSC store in Reynoldsburg Ohio

waited 20 minutes for an associates help because he was overwhelmed by customers. I saw 2…read moreassociates trying to assist about 30 customer. This is always like this at this location. Wont return. Corporate greed or mismanagement not sure

Great work - very talented artist and baker! My dog loved her cookie cake, she gobbled it up...but…read moresadly that doesn't mean much, she's a little pig who will eat anything you give her :-) While I can't vouch for the taste, I can tell you it was adorable!

awful every time I go inside the customer service is rude and I've only been in the store two times…read morenever again Ill drive the extra few miles to go to the pet store in canal way cleaner and better customer service there live crickets die in one night there fish look like there on the verge of death every trip the store needs new management and new staffing awful please save urself the time n money

Always has an issue as to why they can't do a service even if they've done it before. They are…read morealso pretty rude as well

Shop local, excellent customer service. Great selection of…read moretreats, dog and cat foods.

This location has greatly improved in recent months. The staff is more visible and ready to help…read morewith any questions you might have. The store is clean and signage is clear. We greatly enjoyed the changes and will continue to shop this store.

This store has a nice selection of food, treats toys and supplies There's always something on sale…read morealthough regular prices are good. The staff members are helpful. The best part is that you can bring your dog with you.

I have taken my dog there 3 times now for a groom and. they do a fantastic job…read moreThe staff is all very friendly and I would highly recommend them

This was by far one of the BEST grooming experiences we (me and my Shih Tzu) have had with Petsmart…read moreGrooming Salon in years!! 1) Don't ya just love that new store smell and look! From the time you walk into this newly designed and freshly opened package of Petsmart chain store you feel very welcome. The wider reception/drop off area at the grooming salon is an awesome update and definitely provides an inviting feel to what can be a scary experience for some. There's also a price list posted on the wall and of course pics of owners with their fur babies. Very open with lots of natural light coming through the windows. Now the nitty gritty...... 2)As soon as we arrived the stylist, Jamie, came out, introduced herself and did a thorough (and I mean thorough!) assessment of my dog. Not only was she assessing her overall temperament but of course her fur to see what exactly needed to be done. I know what you're thinking, but no, everyone does NOT take the time to get to know their "client" before the chop job begins. I even shared with Jamie the bad experiences at another Petsmart and with a private groomer. Think of it this way...would you want to go to a new salon and have a stylist just start cutting or coloring your hair simply because they've "done it a million times" or would a more personable approach tailored to your specific hair texture and desired look make you feel like you were in good hands?! My Shih Tzu had some matting on her ears and Jamie went as far as to ask her awesome manager, Lauren, what she thought would be best in order to give my dog the best and cutest cut possible. We could not have gotten a better result! Thank you Jamie, Lauren, Stephanie and the rest of the Petsmart store #2774 staff for making this a great experience. We are officially back in the Petsmart grooming salon fanclub....at least at this location!

(PHOTOS ATTACHED)…read more Want to start this with saying I don't frequent this location so I don't know what they're like on a day to day basis. But, I keep fish, and the lack of basic care led me to write this review. When I went in today I took a look at their fish wall, specifically the snail section (which they are almost always out of snails and shrimp) where I saw multiple deceased snails. It was also evident that they had been left there for a while with the few other live snails since none of the soft body was left, just the shell. Which is first of all gross and secondly can be dangerous for the other snails alive in the tank. (Side note: I purchased snails from here in 2025, firstly the worker did not honor my request for larger snails only, but all three of the snails I bought were sick, and in questionable condition. Nonetheless, all three did survive) Additionally, when I looked at their comet goldfish tank (this is the goldfish tank with lots of juvenile goldfish) there were also multiple deceased fish at the bottom that the other fish were eating. These dead fish had been eaten down to the bone so they were not very obvious but that still not ideal at all seeing as you could tell they were in there for a while (I visited the store around 2:00PM at this point they'd been open for 4 hrs). The goldfish tanks also had a very strong, noticeable odor that tells me they haven't been cleaned recently. Last thing for the fish, their betta fish were actually in seemingly good condition. I didn't stay to look for that long because it's in an awkward spot right in front of the door and cash register (it's to prevent shoplifting, and so they're front and center). The cup display is well lit and only some of the cups had cloudy water. But if this display were in the back of the store I'm sure it would have been in much worse condition based on the other tanks on the wall. The customer service was nothing noteworthy. The cashier just seemed like she wanted to finish the transaction as fast as possible, which is fine even though there wasn't anyone in line behind me. Overall, this specific location was 2 stars mostly becuase the store was very clean, and they did have most of their items in stock. The main concern is the quality of life their animals have before finding their forever home. I personally would think twice though before purchasing any animal from here as I know they have had issues with animal (mostly aquatic) sickness in the past. (PHOTOS ATTACHED)

Started to take my little puggle this year for her nails and highly recommend it to others. The…read morepeople were friendly and helpful.

I recently stopped shopping here…read more My vacation was disrupted for over an hour overlapping two days over the need to cancel / reschedule an appointment that was to occur over my vacation time... an appointment that I had canceled / rescheduled before leaving town but had not been fully addressed by Mutts & Co Grooming. I was told that even though I had grooming appointments booked for the remainder of the year that my July appointment could not be booked because I did not have a method of payment stored within their new online booking portal. Storing a form of payment on an online booking portal is not something I would ever do and did not appreciate the effort that Mutts & Co put into trying to convince me otherwise during my vacation. I was away for five days. I was interrupted during two days of my vacation over this matter. The unfortunate part of this story is that Savanah is amazing at grooming my fur babies; however, I will not place a method of payment within their online portal. I now need to make alternative arrangements for grooming which is not at all appreciated. Life is busy enough without arbitrary and unplanned side quests. Mutts & Co does offer a variety of healthy products for cats and dogs. They are good about assisting you to the car with large orders or even assisting with curbside pick up. However, all of the products that they carry can be gotten through online retailers. My only other complaint is that they continually store the shopping carts on one side of the store and shopping baskets on the other side of the store. Their shopping carts require the use of a shopping basket too as items fall through the shopping cart when used alone. Disabled persons have a hard time traveling to each side of the store to collect a shopping basket and shopping cart. I would point this out each time and would return to the same set up the next trip.

I only rated one star, because I could not rate less. This guy deserves-10 stars. I had put over…read more$5,000 in to my tank and paid Matt to setup my tank and do water changes every two weeks. The first month was ok by month 6 Matt did a water change and introduced ick into my tank and killed all my fish but one and then tried to sell me more instead of replacing them. I read online that as long as you take all the fish out of your tank for 6 weeks ick will die out of your tank. I didn't need Matt for that six week period, I took my water weekly to Rivers to Reefs to get it tested and they even showehow to test my self,and my water conditions were perfect. My coral was thriving beautiful. I was a loyal customer to Matt and it was about time for a water change and I called Matt he came to my house looking high and changed my water and left everything dead. When I called him about it he said he could have been that my nitrates were to high, but when I told him I had the water tested just days before and the water conditions were perfect he said he may have put in fresh water but he was not going to replace any coral or any fish and if I want to get my money back I should I have my lawyer call him. I'm in the process of taking him to court now but the guy is a real loser, buying fish or coral from him or having him do you water changes is VERY HIGH RISK Updated this review in response to the scum bag store owner he never tried to mend the relationship, a law suit would never be involved if he just replaced everything he killed in my tank. DO NOT MAKE THE MISTAKE of doing business with Matt if you value your aquarium, I think he will kill everything in your tank, my tank was maintained by Matt and the picture you see is his REAL WORK. For aquariums Matt is dangerous!! VERY HIGH RISK Proceed with caution!!!!

Bought a $100 anemone on Thursday late afternoon, went back on Friday and saw they were having a…read more30% off sale Friday and Saturday. Asked if I could have a credit since I did not know they were having a sale. The owner refused to give me a credit saying "we don't know when we are going to have a sale until the day of" the worst customer service and I will NEVER by another product there. I recommend Coral Farms of New Albany and Rivers to Reefs in Gahanna as excellent alternatives. Guy may know his corals but he doesn't understand customer service!!!