The people here are super sweet and ready to help... This place has soul... And also, every single…read morething you could possibly want for your dog or cat I don't have any other animals so I'm not sure if they accommodate those! I would recommend very highly!

This store is great and the employees are SO nice! I brought in my dog Nugget to see if they had a…read moresupplement our vet recommended, and while they didn't have the supplement they had all the love and pets and treats for Nugget, she was so so happy! The employees were really kind and responsible; they checked with me to make sure she could have some treats and double checked whether she had any allergies. Even that simple question made me feel reassured that they had Nug's best interest in mind and are wary of all the worries a dog owner might have about their dog. Nugget was eating up the attention (and treats of course) and then one of the employees took us back to help pick out a toy for Nugs! They even brought us to the sale section and handed one down to her as she ran around like a maniac. She loves her new toy so much and it has held up really well even with her being a tough chewer who loves to rip open her toys and spill their fluff everywhere. Nugget is definitely still learning how to remain some semblance of calm in public places so I really appreciated how nice and understanding the employees were during our visit. We will definitely be coming back time and time again!

Shop local, excellent customer service. Great selection of…read moretreats, dog and cat foods.

This location has greatly improved in recent months. The staff is more visible and ready to help…read morewith any questions you might have. The store is clean and signage is clear. We greatly enjoyed the changes and will continue to shop this store.

I received help handling one of the snakes from a worker named Stephanie. She was amazing and very…read moreknowledgeable. The other workers were also very sweet as well, and on top of this they were so busy but still helped everyone.

I have been looking into adopting a puppy for years now but haven't had that perfect connection…read morewith one that I've been yearning for . Visiting my family from nyc, took my little sisters into petland just for fun and fell in love with the MOST beautiful black and tan Shiba Inu , which so happens to be one of my favorite dogs and it has been difficult to find a breeder. Knowing what I already knew about pet stores, I knew it would be overpriced and I knew it was a big risk but I figured ... at least im saving him from the pet store. Want to give a HUGE shout out to the ladies in the store that truly went above and beyond for helping me on this journey. Ciara, Laila, and Sarah were such a great team and worked very well together to make the experience better than I would've expected. Only big tip I have is to prob try to go without the starter kit. It comes with a crate and a shit ton of vitamins, some food and sprays for training even their own vet they use have stated the vitamins arent even that necessary. They say its " included " in the price but once you're cashing out the numbers start going all over the place. At this point though, I was far too invested in my connection with the puppy that I was willing to pay for whatever ( fyi the pup was about 5,600 , I put 2,500 down and financed the rest at a very high interest rate, only for the fact that I knew I will be paying it off early anyway ) was it the smartest financial decision to finance an overpriced puppy? Probably not. But the staff does a very good job actually under the circumstances and the puppies pretty much sell themselves. Once you lock in and fall in love with one of these babies , no going back. My little man is microchipped and has a lifetime warranty ( also you have to keep up with buying their shit every 3 months to stay on that warranty btw ) Lots of pros and cons to purchasing a puppy this way. Overall, thank you to the ladies for bringing and welcoming my son into my life, I picked a WINNER !! Follow my baby on insta @hennypacksheat

We have always used Petsmart as a convenient and cost effective way to keep up with trimming our…read moredog's nails. For years we have gone to the Polaris and Sawmill locations, purchasing pawdicures and being on our way. While all of our visits have been fine, when we recently moved to Gahanna and tried this Reynoldsburg location, and they really set a new standard! As if the store associates weren't all kind and personable enough, my dog came out of the grooming salon actually smelling and looking better. They even gave her a bandana!! I didn't even know that was part of the pawdicure until we visited this location. You have made a long term customer! Thank you!

awful every time I go inside the customer service is rude and I've only been in the store two times…read morenever again Ill drive the extra few miles to go to the pet store in canal way cleaner and better customer service there live crickets die in one night there fish look like there on the verge of death every trip the store needs new management and new staffing awful please save urself the time n money

I was so pleased with great prices and sale items on the Hill's products. The service I received…read moreat the store today was excellent and I really appreciate that.

My experience was absolutely amazing! My Husky turned out amazing and beautiful. I'm always a…read morelittle nervous with grooming and the two grooming lady's were very nice and made me feel comfortable with leaving her there .

Every time to go to this petland I'm not allowed to see the dog I want to see. I go to look at dogs…read morethat I would want to buy. No to play with the ones I don't want

When I was trying to return a dog coat for my dog (with a receipt) because it was to big, they…read morewould not credit my purchase or give me in store credit. It was over 30 days but still no store credit. I was going to spend that money right back in their store. After making many purchases at this chain, I will never spend another dollar there. The manager was very rude and in professional as well.

Because I got 2 fish from there and brought them home and they didn't tell me till after I got the…read morefish that the marks on it are pneumonia burns and I put them in fresh water and they were dead by the end of the night and before when I was looking at the gold fish so many of them were dead or about to die!!

On par with every other pet store around, I find these places slightly pricey, they do offer…read moresupport groups, training, shot clinics and much more. I have not participated in any of these classes, but I do think that it is useful for pet owners to have to option for these services. The store is always clean and the staff is always friendly and ready to help.

This store has a nice selection of food, treats toys and supplies There's always something on sale…read morealthough regular prices are good. The staff members are helpful. The best part is that you can bring your dog with you.

I have taken my dog there 3 times now for a groom and. they do a fantastic job…read moreThe staff is all very friendly and I would highly recommend them

(PHOTOS ATTACHED)…read more Want to start this with saying I don't frequent this location so I don't know what they're like on a day to day basis. But, I keep fish, and the lack of basic care led me to write this review. When I went in today I took a look at their fish wall, specifically the snail section (which they are almost always out of snails and shrimp) where I saw multiple deceased snails. It was also evident that they had been left there for a while with the few other live snails since none of the soft body was left, just the shell. Which is first of all gross and secondly can be dangerous for the other snails alive in the tank. (Side note: I purchased snails from here in 2025, firstly the worker did not honor my request for larger snails only, but all three of the snails I bought were sick, and in questionable condition. Nonetheless, all three did survive) Additionally, when I looked at their comet goldfish tank (this is the goldfish tank with lots of juvenile goldfish) there were also multiple deceased fish at the bottom that the other fish were eating. These dead fish had been eaten down to the bone so they were not very obvious but that still not ideal at all seeing as you could tell they were in there for a while (I visited the store around 2:00PM at this point they'd been open for 4 hrs). The goldfish tanks also had a very strong, noticeable odor that tells me they haven't been cleaned recently. Last thing for the fish, their betta fish were actually in seemingly good condition. I didn't stay to look for that long because it's in an awkward spot right in front of the door and cash register (it's to prevent shoplifting, and so they're front and center). The cup display is well lit and only some of the cups had cloudy water. But if this display were in the back of the store I'm sure it would have been in much worse condition based on the other tanks on the wall. The customer service was nothing noteworthy. The cashier just seemed like she wanted to finish the transaction as fast as possible, which is fine even though there wasn't anyone in line behind me. Overall, this specific location was 2 stars mostly becuase the store was very clean, and they did have most of their items in stock. The main concern is the quality of life their animals have before finding their forever home. I personally would think twice though before purchasing any animal from here as I know they have had issues with animal (mostly aquatic) sickness in the past. (PHOTOS ATTACHED)

I would give no stars if possible. I have taken my dogs to Petsmart on E. Broad in Reynoldsburg…read morefor grooming g for several years. My one dog is dead and I have in past always been happy with how they treat her. No more! I was shocked when I went to pick her up to find a $20 fee added on for two things never mentioned. I took my own shampoo as always as my dog has allergies. I was this time told AFTER the fact there was a $10 fee for this. Also, I was charged $10 because she allegedly kept escaping - something. Which has never happened before. The fact they couldn't control her on the table was dangerous to her and alarming. No ie. Has had a problem like this before with her which makes me question the ability and experience and groomers. I will never take her there again. Her safety means more than anything and they obviously don't care.