I haven't took my furbaby there yet ,but plan to i spoke to someone that told me to bring him out…read morefirst so he can smell and sniff the surroundings, so when he does come for his appointment he will not be as scared since hes been there before .I can tell you from what I have read and seen on there website I know my Leo and me will love it there .im super excited to get him all trim up and looking his best ..I will post another testimony when hes has his first grooming from them .they are good caring people and you cant go wrong with them ..

Everything was great!! They do such a good job on my Pomeranian. Just wish they were open on Mondaysread more

I was so pleased with great prices and sale items on the Hill's products. The service I received…read moreat the store today was excellent and I really appreciate that.

My experience was absolutely amazing! My Husky turned out amazing and beautiful. I'm always a…read morelittle nervous with grooming and the two grooming lady's were very nice and made me feel comfortable with leaving her there .

Our dog loves daycare at FIDO he always has a happy face when he goes there. The staff are so nice.read more

Another stellar experience with this facility's doggy bed & breakfast! Heath & his staff ate…read moreamazing with dogs, and the new location is phenomenal! Our pup is always excited to come home, but I know that when we are gone she is safe, getting exercise, getting attention, and being well taken care of. It's an added bonus that she gets a bath before we pick her up after a 10 day stay (included)!!! It is just a pleasure doing g business with a small biz that loves what they do!

Site says fully trained professionals yet no one there knows how to groom dogs, employees get paid…read moreunder the table which is illegal, they don't even get paid minimum wage either which is sad.... this buisness is in a house. sketchy. only takes cash / checks so she can pocket it all and pay her employees the bare minimum of it. prices vary from who you're talking to. called in a few times to get quotes and got told different numbers every time. very unethical business, took my dogs elsewhere after seeing other reviews that they cut dogs quite often.

Half assed bath+haircut. Covered in hair when I picked up my cat. Paid $60, wanted another $20 to…read moreredo

I can never express how much I care for them all here, best ever!!! Officer staff the greatest,…read morelove the Drs also.

SCAM - DO NOT BRING YOUR PET HERE…read more If you care at all about your pet DO NOT bring them here. What we all want for our pets is good, quality care with a trustworthy vet. But this isn't that type of place. I have a Bernese Mountain Dog - large breed- and my regular vet doesn't provide spay and stomach tacking services for such a large breed. So I started digging and found Lancaster Animal Clinic. IT WAS ALL DOWNHILL FROM HERE. My FIRST consult was with a female vet that gave my dog an exam, but told me she couldn't perform the surgery. If I wanted my dog's spay and stomach tacked, I'd have to have another consult with ON THE SPOT, which is a separate provider that uses their location. At the end of this visit, I was charged for a consult fee and for ear infection treatment. This was completely paid for, in full, no disputes. But a little frustrating when this could have been avoided by the staff when scheduling my appointment because seeing another vet would mean another consult fee... but still I wanted my dog to see the correct vet. So I made a SECOND consult appointment, in July, and came back to see the ON THE SPOT vet, Dr. Reynolds. During this visit, Dr. Reynolds examined my dog, talked to me about the spay and stomach tacking procedure, and I was very clearly uneasy about this and said I wanted to think about it and the associated cost which he quoted as $2,500. The vet also noticed during this visit, a skin irritation on my dog, and offered a special shampoo and pills. I DECLINED and said I would take my dog to our regular vet, but Dr. Reynolds said he would take care of it at no additional charge. I thought this was extremely considerate given I had been at the clinic multiple times and charged for multiple things without ever receiving the services I was there in consult for.... Can you guess what happened next?... I receive a bill, IN NOVEMBER, almost 5 months after the consult, saying that I owe the consult fee and the medication. When describing the situation to the staff, I'm treated as if I'm lying and neither the clinic staff, ON THE SPOT staff, or Dr. Reynolds can acknowledge a miscommunication on their part. I'm asked questions by their billing staff quoted from email "If you were going to get them through your regular vet., why did you take them? If you had any concerns about the fee for the medication why not ask before you left." I had absolutely no reason to confirm something that I thought was perfectly clear to me at that time. This clinic along with ON THE SPOT only want your money. They don't care if you've been a good client, they don't care about your pet...and they don't care about you... I was taken advantage of during my interactions with the clinic's staff and with Dr.Reynolds. I was completely misled which is highly dishonest and unprofessional. PLEASE DO NOT BRING YOUR DOGS HERE! Update 12/9/2022: In response to the comment left by the clinic on Google to clarify a few MORE "miscommunications." Harley was well within the healthy weight for a Bernese Mountain Dog and NO where in her records shows obesity. In her examinations it was suggested to switch her from puppy to adult food to PREVENT obesity. During the exam with Dr. Reynolds - he in fact DID NOT recommend postponing the surgery. He said the skin irritation was not serious enough to cause him concern if we moved forward. AND I didn't just leave...I walked out with a vet tech and even asked what I needed to do before I left. Just PLEASE if anyone is considering coming here - DON'T! I'm really trying to keep pet owners from going through this with their furry loved ones.

Oleta has been grooming my pup, Poppy, for over a year now. She's awesome! She works with…read moreschedules, she comes to your home where your pup is most comfortable, she bring all she needs to give your pup the full spa treatment. Oleta plays soothing music while she's grooming. Poppy loves her!! When she's done - she cleans up so you wouldn't even know she's been there. Poppy always looks fantastic and she smells good! Highly recommend Oleta to take care of your four legged fur babies!

Used to be a great place They don't respond to calls. Mixed…read moreup or grooming date. Never going back

Despite an outrageous price increase, this store has not improved its customer service and is still…read morea poor value. Over the years, we have tolerated long appointment times, delayed pick-up times, and grooming services that are not differentiated from other local groomers. TODAY I waited for over 15 minutes to check my dog in! The receptionist inexplicably left while the groomer consulted with the customer ahead of me. When the groomer was done, she left me alone in the "waiting" room. The receptionist soon returned and could not find the appointment for my dog! I will NEVER pay their prices when customers are so taken for granted.

Ms. Aimee is a very caring and wonderful stylist. She treats our pet with care and the mobile…read moreservice is very convenient. We highly recommend Roma's Pampered Paws.

Very knowledgeable groomer!! So convenient, I don't even have to be home for the grooming!! She is…read morethe best!

We love our trainer: Dawn. Our puppy is always so happy to go to classes. We have done all the…read moregroup classes offered so far!

My Vet recommended Gigi's puppy support group for me and my K9 companion. I checked it out online,…read moreand asked around, everyone recommended it. I called to enroll in the classes, but found that online was the preferred method. I went online and signed up, put in payment info, now what? A few emails later I saw where I needed to watch a couple of videos in order to get into the training. Okay, done.. I waited for instructions as the class time was quickly approaching. Nothing.. training day arrived, I found my way to Gigi's. Pretty impressive facility, multiple buildings, and multiple parking areas. I will admit it was a bit confusing. Luckily someone from the neighboring building came out and explained where to go. We got situated in the class and made it through. Positive reinforcement training is the preferred method, and the tips and information provided by Rebecca is top notch! My only reason for not going 5 stars here is that the signup portion of this experience was lacking a bit in my opinion. I'm old school, I like to speak with someone, get a name and a face. Working strictly online feels cold and impersonal to me. The classes most definitely make up for it as my dog and I do get lots of personal attention during class sessions!