I bring my dog to Hilliard location multiple times I recently moved so the airport location is closer. Recently brought my dog there(airport) for 1 night. I got him back and his paw were wet and she said he was nipping at them while trying to put on his collar. A handler that's well known regionally with DOD and police helped me train my dog since he was a puppy(just basic obedience no bite work) Hilliard always gave my dog 5/5 stars and even sent me a picture of them playing fetch. He is has always been a great dog. The best dog I don't deserve. I can recall him from a full sprint. With that being said I don't believe the worker that said he was nipping. It may have been a one day thing but that's enough for me. I'll be going somewhere else for now on. read more

before I even brought my dog to Pet Palace I went to talk to the staff and I got there about 15 minutes before closing, but they were very kind. They still gave me a tour. They still talk to me about what their prices were. I was really impressed with the of the staff and how they still took the time to talk to me to show me around when it was close to closing read more

We absolutely LOVE pet Palace! They are so welcoming and caring. We always get a full review of how our pups were, not just a "no issues, they are good to go". I love that they go into detail. They are conveniently located next to the airport. So we are able to drop off and pickup prior to leaving/ retuning, without going out of the way. When making an appointment they throughly go over our paperwork to make sure they aren't due for any vaccinations. We often make multiple appointments at the same time and they will let us know which drop will require an update. Just very detailed! Highly recommend Pet Palace! We drop off Cocoa and Luna at least 4x a year and have no concerns knowing they are in Pet Palace's care. read more

The staff is amazing! I love Pet Palace!! I am so comfortable leaving my dog here. He is very excited to go and i can tell they care about him and pay attention to him. read more

I would recommend somewhere else like rover.com... Have called multiple times no answer & was very quick to take my money except they were supposed to approve or deny my appointment and they approved it without telling me my dog didn't have all the necessary shots so they can't stay & it's been 7 days and they still won't give me a refund or even pickup the phone & if they would of told me earlier when they were supposed to then I would of had enough time to get their shots..... finally Nina (assistant manager) Picked up with a huge attitude... you can tell they can't stand their job just by the tone of their voice... I know I care about my pets and I want them in good hands with people who actually care... will never be booking here ever again read more

Kim is the best! I take my cat to her for grooming and my Mia absolutely loves her. The facility is clean and the staff is very friendly. They offer a rewards program which is nice for regular visits because it saves me money periodically. The hours are also very convenient. I wouldn't go any other place for my grooming needs. read more

Pet Palace - Columbus Airport - I'm so cute and clean, thanks, Kim! - Pet Groomers Near Me - Columbus, Ohio

This is the worst place ever for getting your pet groomed. The staff was not friendly at all. The Goomer was telling me what they were going to do not what I want. My fault. My 2 dogs were not even bathed. They just put some fragrance on them. Their paws were not cut. They F___ed my females tail up. Like FUBAR. They only cut the bottom of my male dog. Did not trim them or clean them up AT F ing all. Then when I go to pick My dogs up, The Looks I got were scary. It looked like they were ready to call the cops on me, and the side eye looks were like "please don't rob me ". So I pick up my dogs and my dogs are shaking like a bad craps game. Their terrified look was enough. But then they charged my cc twice and had an attitude with me when I told them about their shenanigans. Worst Place is the Pet Palace. read more

This place is incredible! I would never leave my fur baby anywhere else! They are so kind and compassionate. They make you feel like your pet is the only one they have. One of my dogs of 12 years passed away and so my second dog was spending her first trip there alone without her buddy. The staff and manager Lindsey went over and beyond to make sure my baby was ok without her partner there. The manager (Lindsey) text me and sent pictures and kept me updated daily. I was so grateful. Their customer service is amazing! If you have a problem and tell them about it, they will fix it immediately and make it right. Highly recommend! read more

Pet Palace - Columbus Airport - The manager Lindsey holding my baby while she decorated the Christmas tree! - Pet Groomers Near Me - Columbus, Ohio

My 2 dogs and 2 cats boarded there for 2 weeks this summer while I was on vacation. They had never been away from home before. Pet Palace took such good care of them! My dogs really love it there. I take them once a week now for play while I'm at work all day. It breaks up the monotony of being home all day. They get so excited when they see where we are going. The staff there gives a report when you pick them up about all they did, and ate, and how they got along. I would take them more often if it were in my budget. read more

Pet Palace - Columbus Airport - Zane and Opus - Pet Groomers Near Me - Columbus, Ohio

Trustworthy place to leave your babies. We spoiled our kids with the best suites, ice cream, extra playtyme and steak daily. It was pricey but worth every penny. We will definitely be using them again. They even were supplied Kongs with treats and TV. read more

The first question I want to have answered when I go to a kennel is, "Does the staff really care about animals?" When you go to the Pet Palace, it's quite obvious they do. That's why I don't take my dogs anywhere else, even though it's pricey. The facility itself is large and clean. Rich folk may opt for the large "suites" with brass beds and TVs (yes, really), but the small-sized kennels are fine for my little dogs. I typically pay extra for one-on-one playtime (one of many add-on options), and with that comes a "report card" that describes what exactly happened during those playtimes. It makes me happy knowing my dogs are having a good time while I'm away, and you can feel the love in those descriptions. Is it expensive? Yep. But you get what you pay for, and my dogs are among the most important things in my life. I stay in nice hotels on vacation, so why shouldn't my dogs do the same? read more

I love Pet Palace. I've been boarding my five pound Yorkie, Vince, there for the past 3 years. I board my dog there about 4-6 times per year. He's been boarded for everything from short weekend trips to two week vacations to busy holidays. I've found the cost to be competitive. We always sign up for "play group" so Vince can get out and play with his friends twice a day. The staff is always so friendly and caring. When we arrive for drop off, Vince always runs right in. He never hesitates. We've never had any issues with Vince coming home sick or with fleas, both of which we've encountered at other kennels. We had the staff administer ear drops once and didn't have any issues with that. The location is fantastic, right by the airport for each drop off and pick up. read more

Having never utilized a pet hotel before, I was a bit skeptical about leaving my baby girl here over the July 4th weekend while I was going out of town (usually would've brought her along, but it simply wasn't an option this time). However, it was conveniently located near the airport, and I really did need to find someplace for my cat to stay. The staff were very friendly in helping me get my cat settled in, and they answered any and all questions that I had. I opted for a cat townhouse, which turned out to be a bit bigger than I expected (obviously nothing glamorous, but easily an acceptable size for a very reasonable price), and my cat settled in fairly decently by the time I left. Picking her up was just as convenient, and I really appreciate how the staff keep track of feeding schedules and bowel movements. They were able to tell me about any irregularities (basically, my cat didn't eat as much as she normally would, but that's how she is when she's in a new place), and kept very good track of anything (toys, canned foods, etc.) that I'd brought in. In terms of daily rates and fees, this place runs exactly like a hotel. You're charged for each night, starting with the night you bring your pet in, and as long as you go to pick up your pet before 12pm, you're not charged for an extra day. They also have stamp cards for the different services they offer (including pet boarding), so this place is a good option if you think you'll be using them a lot. In summary, my baby girl didn't come back traumatized as I had feared based on the other reviews. She was fed appropriately, looked after, and given what she needed. While I wouldn't describe this place as an actual palace to anyone, I think it does fulfill the services that it promises. read more

I tried pet palace for the first time this weekend and for the most part had a great experience. It seems like they really care about the animals they board. I dropped my dog off on Friday for 2 nights. He has some kennel anxiety so the girl put a special note on his account that they may need to give him some special attention to make him feel better. I gave them some of his treats and toys and blankets. They took him right back and got him settled in. I paid for a couple play groups and got a report card in his stuff saying what he did and who he played with (love this). I did paid extra to have some treats and additional potty breaks, also to have an exit bath and he smells wonderful! I feel like these were all very reasonably priced. When I picked him up, she let me know they had marked him as a "nervous pup", due to having a couple accidents and not eating much. This was not a surprise to me, again due to his anxieties. This let me know they actually watched him and took time to learn his behaviors. That is very comforting. They even washed his blankets before going home! I don't know if that's normal, or just because he had an accident, but nice of them. When I got him home, I was unpacking his things and I can tell they gave him some of his bones and treats. This was also comforting knowing he didn't want to eat much, so again, it shows me they cared about him and wanted him to be happy. The reason I gave them 4 stars instead of 5, I feel like they are very short staffed and it took a while to get checked in and out because they were getting pulled in many directions. I also feel like they could have a different system for checking in dogs and cats. Everyone was in the same reception area and it's a little chaotic. But, I will defiantly use them again! read more

Very upset with our last boarding. We will never board here again. Left Missy on Sunday, picked her up on Friday around 1 pm. We always book her in courtyard suite with play groups every time.Usually get groom right before we pick her up but this time not available so we went with exit bath and nail trim. Got home with her on Friday and she had dried feces on her belly and around her tail. She also had raw spots on her belly indicating that she had lain in feces a couple days at least . And apparently no bath that I paid for. We didn't realize this until we got home. Had to soak her in tub to get the poop off. This is the only place we have ever left her. So upset. read more

Okay, the whole "pet resort" theme is not my thing. My dog really doesn't need encouragement in being a spoiled little princess, thanks. I'm also not a fan of their ala carte pricing. For the standard nightly fee, your dog gets taken out for two potty breaks per day. If you want more potty breaks or for your dog to interact with humans or other dogs, then you need to pay extra--and frankly, I think leaving an active dog for a long stay without some interaction would be abusive. As such, your actual cost will be even higher than the already not-low nightly fee. The pros: - Big facility and lots of young, probably under experienced staff. - Well designed floor plan where staff are constantly walking amongst the kennels throughout the day. - A large number of the kennels are visible through a glass wall to arriving customers Together, those three points are good for helping prevent the scary scenario where a dog gets badly sick and is ignored for days, or the kennel could be filthy but owners never see. - I can call and ask about my dog, and they'll look her up and let me know if there's anything wrong. Really, it's a thin comfort, but one I crave nonetheless. - Excellent hours for pickup and dropoff, including weekend pickup and dropoff. Most Columbus kennels I can't use because they don't allow dropoff on Sundays or they don't allow pickups before 5pm. I do not want to put my dog in a kennel for an extra two days when I'm actually in town. read more

Being new to the area, finding a trustworthy boarding facility that I found suitable for my dog was a top priority. Now that I've boarded my dog here, I just can't board him anywhere else. The staff is knowledgeable, super friendly, and incredibly accommodating to the needs of both you and your pet. I trust them completely to provide excellent care for my dog. I usually board my 80 pound Akita in a Royal suite because it includes a PetCam. I can simply go on the website and check up on my dog and watch him there in his suite. It's amazing that the staff encourages you to call them and let them know if you want the camera adjusted or if something is wrong. For instance, I was out of town and, via the PetCam, I noticed my dog behaving very anxiously, digging under his bed, and getting upset. I called Pet Palace and they were happy to go check on him. As soon as I got off of the phone, I saw a staff member go into his suite and retrieve both his food and water bowls that he had pushed underneath the bed. Problem solved! They tidied up his bed, gave him a treat, and left him to enjoy Extraordinary care like that is exactly why I'm just fine boarding my dog while I'm out of town. I know he'll have an awesome time and be well taken care of. read more

I've taken my little one to this Pet Palace location for numerous day care sessions, weekends, and even a long week stay. They are always friendly and helpful during check in and pickup. Once a new person over charged and next time they corrected the innocent mistake with no issues. My dog doesn't run when we pull up so that must mean he doesn't hate it. They give nice report cards when the dog is there. I was worried about boarding at first but I trust this place with my dog. They offering plenty of play group options, extra treats to buy and grooming and baths. The only bad thing I can think of is the policy which prevents a day care session from being added after boarding. So if you have the dog in for boarding and let's say pick up is Sunday you have to pick them up by noon. If you can't get back into town until 5, well you have to pay for another night of boarding. You can't just do a night of boarding followed by a day care. I'm sure they have a good reason, but it can make pickup or boarding the night before you have to work a hassle in order to pick up the dog by noon. You could pickup, walk out the door, turn around and drop them off for day care if you need to! read more

I boarded my cat here for two weeks when I was out of the country. They did an amazing job! The staff is excellent and super attentive. They actually discovered a lump on my cat while I was abroad and took her in to our vet to investigate. I'm super grateful that they paid enough attention to discover it and were prompt about communicating the issue and bringing her to the vet. The space they have for cats is also the best I've seen in the city. We are definitely regulars now and highly recommend them. read more

I get my very shy/nervous beagle mix groomed here at least once per month. She gets very excited when we get to Pet Palace, and just loves the staff. They do a great job with de-shedding her--it really cuts down on the hair around our house! She also gets a report card and cute bandana after each visit read more

My two dogs were boarding there and I gave spicific instructions for a 1/2 can a day mixed with dry food... They put one Tablespoon of food on the notes and my dogs starved for three days they get young girls there and they just want a paycheck. They came home very sick for some reason .MY dog has had all the shots and was sick still both of them!!!! I took them to the vet and got a antibotic for the Pnuemonia I sent them Toys to play with they didnt get them and someone dropped the ball. I called for 2 days and asked for a call back to remendy this problem. NO CALL BACK until the end of the 3rd day! SO I stopped pay on my credit card ... Never will they get me there again. They have people that act like they dont care about your pets and dont let them take yur pet to the back you have no clue what they are doing and what size kennel they really are putting your dog in DO NOT USE PET PALACE OUT BY THE AIRPORT!!! They smile and make believe your dog is being well taken care of but they arent trust me... Im not making this up as I have been there before and they forgot that time to give the one dogs bones to keep him from getting stressed. I again gave them the benifit of a doubt they really f up this time...... Im think about sueing them becasuse I have proof of what im saying BEWARE!!!! read more

Kim does an amazing job grooming my Persian cat! There are not many proficient cat groomers around town but Kim does a wonderful job and is very efficient! I never have to wait long for her to finish. She is respectful of my cat's high level of anxiety and takes care to make sure he looks great. I would recommend her to anyone who has dogs and cats in Columbus. read more

So so happy with this boarding facility. Being new to town, I didn't know where to take my dog when I went on vacation. My dog is my child and so I get nervous being away from my dog and leaving her at kennels. However, Pet Palace was unlike any other place I've ever taken my dog. I got her a suite and also got to watch her on a webcam while I was away. She looked so happy every time I checked in on her and the staff was so incredibly warm and friendly. I will be taking my dog here every time I go on a trip from now on. read more

We've been boarding our dogs & having them groomed here for years. They always treat our like their own. Staff is fantastic and accommodating. We won't go anywhere else! read more

I trust the crew at Pet Palace for boarding AND for grooming. I use Kim for grooming and she handles my hyper puppy very well. My dog is a mix of a poodle, lab, and golden, so her hair is think and very curly. She always comes in looking like a mess and leaves looking great. read more

Pet Palace is an amazing pet resort. Our dog gets so excited to spend the day with the staff at Pet Palace. The staff is so welcoming and kind. We've been using the grooming department for 3 years and we won't go anywhere else, Kim is so very talented and detailed oriented in the care of our Zoe. read more

As an owner of my third Golden Retriever, it has always been a challenge to find a groomer that cares and does a GREAT job. Kim at the Pet Palace loves dogs and it shows in her work. Our dog Tres always comes home happy and handsome. She is the best..... The boarding crew and accommodations are also the best I have ever used. Gregg S read more

Pet Palace is amazing! We recently had an emergency construction situation in our home and had to board our dogs with very little notice. They had to stay for an extended period of time. All of the staff were amazing!!! They helped us every step of the way. They worked with our homeowners' insurance company regarding payment matters. They even helped when one of our dogs wasn't feeling well due to separation anxiety. I am truly impressed by the care they gave my dogs. They went above and beyond. Finding good people to care for your pets is so difficult but I feel that you can trust Pet Palace. They do their best and they don't just treat your animals like a dollar sign...they treat them like they would treat their own pets. I cannot thank them enough for making a rough situation much less stressful! read more

After being told by the staff during pickup that I would be getting my deposit back, I called and spoke to a manager a week later to check on the status. I was then told told by the manager that the deposit had been applied to my balance. I was struck that the $52.50 I paid at checkout seemed high for a one-night stay, I didn't imagine that it would get worse. They had my dog for less than 30 hours and it cost me $77.50. And that was just to keep my dog on the same schedule (potty breaks and treats) that I keep her on at home. I don't know what "competitive pricing" these other people are talking about, but I feel that I was nickel and dimed for everything here. Needless to say, I will not be returning. read more

Their prices are reasonable when it comes to boarding. Romeo, while clearly not wanting to be left behind, comes home just fine from there. It is clean smelling, which is very important to me. I would prefer three potty breaks being included, but its fairly standard that most places only include two. They also take very good care of my cat when I have to board Smudge. He dislikes it, and they go to great lengths to make him feel comfortable when he is away from home. read more

I would give this place 3 1/2 stars. This place is always clean, and the staff is really nice. They also offer kennels that have webcams so you can see your pet while you're gone which is really neat. My only complaint about this place was that my dog had a lesion when we boarded him there and they were supposed to call me if it got larger, and even though it nearly doubled in size, they never called me. Other than that, this place is nice. read more

Have used the Hilliard and Airport locations over the past 4 years. Our dogs are always well cared for. Take advantage of lgrooming and free late pick up on your last day! read more

I enjoyed the service at Pet Palace until recently. My dog was attacked during playtime by another dog. It broke the skin and required emergency veterinary care. They only covered the emergency vet after backing out my "free stay" - fine, but have thus far refused to pay for the follow up vet care. They know who this is. I will keep up this negative review until I get a follow-up phone call and compensation for my $52 veterinary bill, that has been submitted twice. They are more interested in protecting the offending dog's family than making my situation better. Perhaps some negative publicity will shame them into doing the right thing. My dog is a nursing home therapy dog, and I have had lots of opportunity in the community to tell everyone where he got his scars. I will continue to patronize Pet Suites down the street. read more

I have borded pets at lots of places before and i have to say, this pet palace is probably the best. it's clean, the staff is friendly, and my dogs were comfortable. they came home with report cards, which i think is adorable and very helpful. they only stayed a short time, but will be staying much longer later in the year. i feel completely comfortable leaving them in the care of the pet palace staff. read more

I love the Pet Palace. I usually board my dog with my roommate's dog when out of town. It's convenient to the Columbus airport and they truly care for pets. I get a report card after boarding with comments that truly reflects my dog's personality. I can trust that he's well cared for. I highly recommend getting an exit bath. My Shih Tzu smells great and is extra soft and fluffy. I wish their hours were a little later in the evening for flight delays, but they don't charge for the extra day as long as you pick up before noon. So, that's a plus.... read more

I left my dog Labor Day weekend 2014 and when I picked her up she was so anxious it took 3 days until she returned to normal. After about 5 days she developed KENNEL COUGH (it takes 3-7 days from the time of infection to the start of the cough) even though she has had all of her bordatella shots and boosters. I'm not even going to try to call and ask for my money back bc I know it's pointless, just know that I won't be back. read more

Here was my puppy's experience: She came home with feces on her and her toys. She came home with a limp she didn't have when I dropped her off. She now jumps when we touch her and acts like she never got any attention whatsoever while she was visiting. Sound like a good place for your dog? Didn't think so. Never take her there again. She was so upset when she came home and now never wants us to leave. read more

My husband and I had boarded our dog at Pet Palace for a week while we went out of town. We were getting ready to pick up our dog at 7am in the morning and at 715am we received a phone call telling us our dog was bleeding from her mouth. We rushed over to get her. Of course we had to pay the bill before we could see her. My husband took her things to the car and they asked me to come to the back. Usually they bring her out. I went to the back and there were two of the staff holding her and she was bleeding quite a lot from her mouth. She came to me immediately and fell in my arms. I noticed her breathing was very labored and we rushed to to our vet. Her tongue was so swollen she could not drink water or breath easily. Her foot was raw and the hair was missing. The vet did her best to stabilize her with antibiotics, steroids, and iv hydration. Her temperature was 104. The next day the vet called to say her temp had spiked to 105 but that her tongue had gone down and she could drink water. She felt she would be better at home and the spike in temp was due to trauma. She also had lost 6lbs. in a week. She weighed 30lbs. when she went to Pet Palace. We spoon fed her baby food for a month, rice and chicken for another month, then wet dog food for a month. She is now as normal as she will ever be. Her tongue is permanently fused to a point at the end and she still does not have all the feeling in it. The vet said that she thought it was a chemical burn but could only say it was "extreme trauma". Someone there knows what happened to our dog but nothing was ever said. Pet Palace paid for her medical bills, and refunded the money to "take care of Her". I would never take another animal to that facility. Our dog is even afraid of the groomer she had gone to for six years. The damage is done . read more

We boarded our cats here a few times because they have the largest cases around. They seem friendly enough, like they care about your pets. There's no camera in the cages so I couldnt watch them while I was away which I hate but the size of the cage is worth it. read more

I will never bring my dog to pet palace again. The staff is young and untrained and don't know what they are doing. The staff just work there. If you are looking for a doggy day care that are concerned and love your pet don't go to pet palace. read more