Used to be a great place They don't respond to calls. Mixed…read moreup or grooming date. Never going back

Despite an outrageous price increase, this store has not improved its customer service and is still…read morea poor value. Over the years, we have tolerated long appointment times, delayed pick-up times, and grooming services that are not differentiated from other local groomers. TODAY I waited for over 15 minutes to check my dog in! The receptionist inexplicably left while the groomer consulted with the customer ahead of me. When the groomer was done, she left me alone in the "waiting" room. The receptionist soon returned and could not find the appointment for my dog! I will NEVER pay their prices when customers are so taken for granted.

Luna had a bath at this location and trim around the face. She came out so cute! The staff is…read morealways welcoming and do a great job!

Brought our dogs here while my mother in law was in the hospital. Needed to head east and they had…read moreavailability, ended up trecking out here from the far west side of town. The interior facility looked nice, i would have gladly paid the additional cost for a big private area for them, but only general pupulstion was available. I was hesitant from the get go leaving my dogs here, the conditions looked like a puppy mill, but i was told that they have a vet onsite and that the conditions would be fine, lots of other dogs, etc, etc, etc.. well, with little other choice they were left. The staff is actually amazing. Everyone was helpful and nice, probably the best dog-sitters from a compassionate point of view. Unfortunately, much like multiple other reviews listed here, our dogs came home hurt, two had kennel cough, another had some form of bacterial infection and was on some form of medication for almost 3 months. I think the staff is wonderful to your pets, but the place must be filthy. I really wanted to like this place, as the staff was far better than the pet palace, but my dogs come back safe from pet palace and financially the pet palace is actually cheaper. Would have liked to have reviewed this with more stars, as they did help me out of a bind, but all said and done, i could have just taken them all with me. 1 extra star for the good kids working there.

Took my 6 year old Bernedoodle here a handful of times, they are strict about shaving all the fur…read moredown if there is any matting, which is fair. My issue was on the last visit, the groomer shaved my dog way too close on his private area. This caused a razor burn which he then licked and irritated to the point he couldn't sleep or sit comfortably. I ended up spending $300 in emergency medvet care (visit, cone, topical spray, oral medicine) and when I called to explain so they might update their procedures and not shave so close I was rudely told, Well, you signed the shave policy form. No compassion; didn't even ask if he was okay. We won't be back and I wouldn't trust them with any animal.

Pricey yes, unless you do it yourself. After a military…read morediscount and a tip, I always have that sticker shock. We add on nails, and anal gland expressing also. It's a better facility than some. The process is very easy. Make an appointment. If you need weekend service, plan your appointment weeks in advance. Usually you get a confirmation call before your day. Easy drop off, provided you had your vet send over all the required proof of vaccinations. Please be specific in how you want them groomed. Don't cry fault if you didn't tell the groomer first. I've had the fur on ears, bangs and tails trimmed a bit shorter during pick up without a fuss. You get a call that your pet is ready for pick up. Bandanas or bows usually adorn your clean pet. Credit cards or cash accepted. Yelp check-in offer is a nice bonus. Add on toys and treats are for sale in the lobby. I have used the self serve pet washing area in the back. Call ahead to find out what good times are. They really try and deter you from using the area that the groomer needs to wash a clients dog at the same time. Off peak times are best. I found it a good value, and much easier on your back than leaning over a tub or kiddie pool. Harness setup. Shampoo choices. Comfy no slip mat for your pet to stand on. Fluffy clean towels, or blow dry is available. I should use this self serve more often(#Lazy).

Ms. Aimee is a very caring and wonderful stylist. She treats our pet with care and the mobile…read moreservice is very convenient. We highly recommend Roma's Pampered Paws.

Very knowledgeable groomer!! So convenient, I don't even have to be home for the grooming!! She is…read morethe best!

I am really struggling leaving this review because I truly loved this business and thought they did…read morean EXCELLENT job grooming my doodle. I was able to get my doodle scheduled for every 6 week grooms in May 2024 after being on a waiting list. I was so thrilled with this business because it made grooms so convenient for us & my pup was SO much happier than being dropped off at a groomer. It was truly the best of both worlds! I always received compliments on how well my pup did during the grooming sessions & his cuts were always PERFECT!! In December 2024, I received a phone call from the owner around 2 weeks after his scheduled groom. The owner informed me they would no longer be able to groom my pup because of his size. When I signed my pup up for grooms, he was around 55lbs and now he's around 65lbs. I understand they do have a 50lb weight limit and was informed they allowed it at first but now he is just too big. They also noted his height, which he is a pretty tall boy. While I completely understand their concern, I am just extremely upset it became an issue over 6 months after the grooms started. His height didn't change much, he just filled out through his body. The main reason I am upset is due to the lack of notice. As a mobile grooming business, they are well aware there is typically a waitlist for these services. While I did get my pup on a waitlist shortly after I was informed of this, he is still on a waitlist for another business. It is now the time for his every 6 week groom & I have no idea when he will be able to get into the new place. I truly wish I would've received more notice for this, even letting me know after his NEXT groom, they would no longer be able to groom him. The owner & groomer are very nice & friendly BUT I do wish this situation was handled differently.

Best dog grooming in Columbus!!! Not only do they come to you but they do such an amazing job.. my…read morepuppy always comes out looking amazing. Thank you

This store has a nice selection of food, treats toys and supplies There's always something on sale…read morealthough regular prices are good. The staff members are helpful. The best part is that you can bring your dog with you.

I have taken my dog there 3 times now for a groom and. they do a fantastic job…read moreThe staff is all very friendly and I would highly recommend them

I have taken my Mini Schnauzer to several groomers over the years and she has always been nicked…read moreand cut. I know this is sometimes unavoidable with squirming and skittish little dogs, but you guys are incredibly good at avoiding these little nicks on her. She has come back from some places with large bleeding cuts that take weeks to heal. However, Mignon has always looked great with no bandaids required. :). Thanks for everything.

This is the only place we will take our dogs to get groomed. Taters and Gravy love Lynn and her…read morehusband! Gravy is a schnauzer and he had a bad experience once where a groomer cut his paw. Since then he doesn't even let my family and I brush him or bathe him. Because of this if we wait too long to take him to Lynn he sometimes has mats in his hair :( While most groomers would just shave off his mats, Lynn takes the time to brush them out and make him look beautiful and fluffy! Gravy and Taters are always extremely happy and calm when we pick them up, Lynn is a magic worker being able to groom Gravy and I'm so thankful we have her.

My mom took my chinese crested in for a nail trim while I was out of town. They took her back for a…read more5 minute nail trim and she came out with 5+ inches just cut off the top of her hair and a bow to hide the bad cut that wasn't asked for. Now instead of having the pony cut which is traditional for the breed, she basically has a mullet. I don't know what would lead this to happen, I do see shitzus with similar cuts, but if you're going to be grooming dogs I would have some expectation that a groomer would at least know the standard hair cuts for different breeds (even exotic ones). Can't believe I came in for a nail trim and left with a cut that will take 6-9 months to grow out.

Wow where to I start! I called Karen and expressed how "new" to the doggie game I was. You see over…read morethe weekend I got two puppies at once. Yes you heard that right! LOL so needless say the last couple days have been a whirlwind of emotion. I wasnt sure what questions to ask and Karen made me feel like we had known each other for years! She reassured me what I needed to do and what I did not need to do. I also felt like she is a very honest person. My second puppy didn't need any grooming but around the eyes she didn't try to sell me on a second groom and while I was there getting my first puppy groomed she just came over and trimmed the second puppy's face for free. I was so impressed with Karen and her staff. They did such a great job on my two 12 week old puppies! I would highly recommend Karen's business you can tell she takes pride in what she does and she is a excellent groomer. I am so happy I found Karen.

Lynn's is the best. They are great people and so good to our pups! Prices are very reasonable…read more Wouldn't go anywhere else!

Lynn has been a groomer for 60+ years. She is meticulous and kind to the animals. She is the…read moreabsolute best!