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    Petland Hilliard

    2.5 (15 reviews)

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    Petland Kingsdale-Upper Arlington - A really beautiful and clean store

    Petland Kingsdale-Upper Arlington

    (13 reviews)

    I popped into this location to pick up some birdseed for my cockatiel and ended up spending a…read morelittle bit of time visiting with the birds. The staff was friendly and kept checking on me. They answered any questions that I had and seemed to be very knowledgeable. I was impressed at the cleanliness of the store in general and appreciated that all of the birds had fresh food.

    In late September 2025, Petland Kingsdale sold me a dog that had highly-contagious kennel cough…read more Three days later, it was confirmed as pneumonia by my vet. The puppy I bought was sick and had been on antibiotics for a month - but he was not separated from other animals when he was sold to me. The Petland Kingsdale veterinarian and employees KNEW the dog had kennel cough and did not isolate him. Petland Kingsdale willingly placed this puppy in an area where he would infect other animals (and vice versa). I can only assume this is a standard practice, as the woman who sold me my dog called it a "cold" and likened it to "doggie daycare," as diseases were passed from puppy to puppy all the time. Except for the list of vaccinations, the actual medical treatment records were withheld from me until I signed the paperwork and made the purchase. The "warranty" (as if you are purchasing a washing machine) is valid only if you take your dog to their preferred vet. I view this as a flagrant conflict of interest. Also, you must purchase food items every 90 days to fulfill your end of the warranty agreement. Important to note: In the purchase agreement, Petland Kingsdale makes no guarantee that the dog is a purebred, and it does not guarantee the of the accuracy of the pedigree/lineage. They sell puppies "as-is." They require purchasers to sign a class action waiver and an arbitration agreement. Even if their puppies were NOT from puppy mills, and they gush over how wonderful their veterinarian is, I do not have faith that Petland Kingsdale and their staff are going above and beyond to exceed the paltry USDA and Ohio standards of care. I justified the purchase thinking - this is a clean store in an upper middle class suburb - the people working here are so nice - how could THIS place support such a cruel industry!?! Sadly, they do. It is heartbreaking for owners like me who feel emotionally manipulated - we only get slivers of information from sales staff and vague, nonchalant dismissals of concerns. I have always believed that concealment is a the same as lying.

    Petland Hilliard - petstore - Updated May 2026

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