costumer service was great they asked us if we needed any help instantly and were very helpful for finding something easy and something that would for me to ride on. definitely would go back here again! read more

$218 for a simple tire change, no tires bought and rims already off the motorcycle. Take your business somewhere else.

I hope this place goes out of business because they don't deserve to have any. Awful customer service, they don't carry products they advertise, they won't work on products they're authorized sellers for...i mean come on. Do NOT give Pathetic Pete's your business. GO ELSEWHERE!!! read more

I dropped my bike off Thursday was told it would be worked on the next day didn't get a call so I waited after the weekend called Tuesday bike was just then getting looked for them to call me shortly after saying I need to pay 2600 for them to take the bike apart and put it back together that's not including fixing the bike! simply just to diagnose the problem. read more

They had the exact year, make, model, engine, color, and configuration of a motorcycle that I was researching and looking for so I bought it from Pete's Baltimore. The price was fair (other than fees). But the experience could've been better/more. Their fees are higher than other shops, and they don't flex/waive any of them, nor tell you what the fees really cover. Other shops know they can be flexible because a positive experience means they can make money back in the long term from related additional purchases or return/loyal visits. Pete's didn't seem interested in any of that. It was a very much one-done transactional experience. read more

Owning a service company myself, I do not take giving a bad review lightly, but I feel compelled to leave this one. My past experiences with Pete's Cycle have been disappointed nearly every time; however, it has not been until now that I felt a need to leave a negative review- as a warning to others. I believe that a company has the right to dictate their pricing as they see fit, but when it is over double of their competitors, for the exact service, that is indefensible. I recently requested Pete's for the cost to perform an annual service of a 2021 Rocket 3 with 5k miles and they quoted me $727.41! I knew that was insane, but to give them the benefit of the doubt I contacted two other Triumph dealers to confirm my suspicions. Chesapeake Triumph quoted me-$291.22 Quaker City Triumph-$271 This was for the exact same service I even reached back out to Pete's to confirm. read more

Pete's Cycle - Price difference - Motorcycle Dealers Near Me - Baltimore, Maryland

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My waverunner came with scratch's unfortunately that I didn't notice on my initial look over..I was told Ski had a 5 year warranty -however was not told it was a extended warranty that added 1500+ dollars to purchase price ...I should have been told it was a extended warranty and about the large price tag ..I definitely would not have chosen a 1,500 dollar + add on ...update Pete's cycle reached out to me and removed the extended warranty...which I appreciate, my advice is be more observant than I was when going over paperwork..I personally never get extended warranty's ...actually to me I'll pay the ski off 5months faster read more

I'm a pretty stable understandable guy. But when I go into a dealership to ask for a basic part and get shut down, that makes for a disturbing experience. Parts for my bike are scarce. But when I give you a part number and your reply is "We can't reference it." Dude! It's a common part among motorcycles that you refused to look for on your system. Only for me to chatGPT it to discover a huge % of motorcycles you sell and service use the same part. It doesn't matter now. Never entering there again. read more

Simply put they don't seem to be interested in pursuing my business, slow to respond, website advertises models they don't carry, quote was significantly more than the base price and thousands of dollars more than the model I wanted. once I informed the salesman that was beyond my budget, he showed no interest on working with me anymore. read more

All there staff were very competent and understood what I was talking about, The Showroom floor was beautiful that made me want to buy all the motorcycles. Thank you, Tom Butcher read more

Bought a 2024 750 Suzuki king quad Angelo was my salesman and I couldn't ask for a better experience. They went the extra mile to make sure I got the best deal possible. They're finance guy Jeff, hands-down the quickest I've ever had. Less than an hour out the door with my new bike Couldn't be any happier you're a fool to go anywhere else! read more

They don't know how to work on CanAms, primarily older ones. I asked for a battery change in my Spyder, and they flat-out refused. It's weird, given they advertise as being a CanAm seller. Even CanAm, the manufacturer, found it odd that Pete's wouldn't change a battery. I can't recommend it since they refuse to work on a product they sell read more

The staff were pleasant and helpful, but the prices were outrageous. I bought a tyre from them at $175, and asked them to fit it. If I wanted them to remove the wheel, the cost for fitting would have been $250! Of the bike fitting was "only" $70. I opted for the latter which ended up as $100 bill - tube, rim tape, tyre disposal and shop supplies. The job was done on good time. When I got home I noticed there were no balancing weights on the wheel, so I called to ask if they had balanced the wheel. "Absolutely", I was told, "it didn't need any weights." ??? The invoice says "Installed new tire, tube, rim strip" No mention of balancing, so was it done? It's a holiday weekend and I'm on a cross-country trip, so I cannot hang around for 3 days to take it back and complain. On price alone, but not forgetting the doubtful balancing, I couldn't recommend this place - the same job in France, where I live, recently cost me €15, or $16!! read more

All I can say is watch yourself around this dealer. They have in my opinion deceptive and shady business practices. The first deal I had agreed to buy a Honda Shadow. They swapped the one I had gotten a price on with a different color bike that was a year older model. This time I inquired about a 1100 Rebel T. They got back to me with a price that was about $3000.00 over the advertised price. I asked for a detailed breakdown which they refused to send me until I gave then a credit card number for a deposit. I wanted to see the detailed price breakdown before making a decision on if I was going to purchase the bike. Why would I give them a deposit? They have a strand way of selling and I'm sure it isn't in the customer's best intrest. read more

TLDR: this place is staffed with overpaid cashiers. Treat them like a Walmart, do not expect any knowledge of the products they sell. I have purchased two motorcycles from Pete's in Baltimore, one used, and most recently a brand new motorcycle. The only reason to purchase from them is if you know exactly what you want, and they have the best price. If you do decide to purchase make sure you know what your getting. I had the sales department, parts department, and finance actively try to ruin the sale. When I first reached out to inquire on the advertised motorcycle, the salesman who answered my e-mails tried to tell me the model I was looking at did not have the features I was talking about. Later, the sales team, partnering with the parts department first told me that an accessory I wished to buy wouldn't fit the bike. When I showed them the manufacturer's website, that the pet I wanted would fit, I was told that was wrong, because "that part is too nice for the price point". Once I finally convinced the sales team I was going to purchase (I put down a deposit and filled in the financing paperwork) the finance advisor was having me sign several papers. One indicated the warranty period was for 2 years. I tried to correct him, and let him know the manufacturer was advertising 3 years. His reply was "I have never heard of that in my life". A quick search on Google and clicking on the manufacturers website showed him it was indeed a 3 year period. I think that if there was any competition in Baltimore, Pete's would quickly be out of business. read more

My partner and I visited the dealership recently. Our talking with the sales guy was good. We wanted to look at Can-Am machines, but didnt know what kind of ATV would be best for us. A friend in our support group has one and likes it. We have never had an offroad kind of machine before. The sales guy was very helpful with our questions. We were introduced to the General Manager during our visit. I believe his name was Alan Nelson. Our conversation started out nice, but my partner and I noticed that he was very arrogant, condesending and talked down to us and we tried to get away from him. We finally were able to stop talking to him and we left as soon as we could. We will not go back to this dealrship if that is how they treat their customers. If I could give the dealership a 0 star, we would. Don't go to this dealership. The Alan guy is not nice. read more

Made an appointment and dropped it off the morning as agreed. My bike has been there for more than 48hrs, and I cannot even get someone to answer the phone or even return my voicemail to tell me what they've found. Now there is a long holiday weekend, and I certainly won't hear back for 3 more days. Very frustrating. read more

I experienced great service at Pete's Cycle. The staff was very helpful, multiple locations and a large selection. I highly recommend!

Great service and helpful with my needs as a woman. A large selection. Had exactly what I wanted and made it easy for me to get it.

Do not buy anything with a warranty from them it will not be honored. Repairs for Sideby sides run you $3000 upwards, on brand new bikes. Not alot of service places around so they exploit the service shortage. Do not buy from them they will charge you storage $30 a day aswell. I've spent over $5000 in repairs and I haven't had it a year. 800 kawasaki 4 seater. I'm not afraid to leave my identity because this is absolutely true. I'll post my bills later. Side-by-sides are a money pit, buy a boat read more

I had my Ducati serviced there three weeks ago. I paid nearly $1,500. I've just arrived at a new shop because my chain is falling off and my front brake is soft. I have water where I should have brake fluid. My local shop confirmed that there is no way that Pete's performed any of the services I was charged for. Frankly I'm lucky that I wasn't badly injured or killed. I have been in for service on three separate occasions now, and not once have they performed the services fully or on time. read more

Pete's Cycle - My chain is hanging inches below spec - Motorcycle Dealers Near Me - Baltimore, Maryland

My dad Ronald Dowling worked here as the manager for his whole life and that was when Pete was still alive. I was able to buy two motorcycles and I bought a Fuji bicycle. The bicycle only weighed 13 pounds. I made some really nice upgrades to the bike mostly recommended by my dad. And yes I paid for everything. I gave Petes a four star rating because of my dad and Pete. I am told when his kids took over the place was never the same. read more

MAKE THEM PUT ESTIMATE IN WRITING. Tire mounting = $262.90! I called Pete's cycle on Friday, July 29 2022 to see if they would be willing to mount new tires on my ATV to save me the trouble of doing it myself. I'd already removed the wheels, but just hadn't found the hour and a half it would take for me to do it with my manual Harbor Freight tire changer. The person who answered the phone and said that "we can mount your tires, but we might not get to it until tomorrow". I asked the price, and he said I'd have to ask the "maintenance guy when I dropped them off". I said okay and drove up to drop off the wheels and new tires. Again I asked how much and was told that the guy who knows wasn't in yet. Since Sam's Club charges $20/tire, and AAA charges $15 and I didn't want to make another trip, I left them and said "have him call with the price". Pete's never called, so I stopped by this morning to get them back. They'd already been done. The charge was $60 PER TIRE!!! Now I know why they didn't quote a price!!! Pete's also charged $21 to replace the SINGLE valve stem core I'd already removed. I have a $9 kit from Amazon with 40 valve cores, 20 caps, valve tool, valve core removal tool. It's common to change the valve core when changing a tire. The outrageous $60/tire price doesn't even include new valve stems! I won't be back. EDIT: My son reminded me to let y'all know about the insult before the injury: when I dropped the wheels off & the guy couldn't give a price, he said "as part of the normal service procedure, we put a $250 charge on the credit card, but don't worry, it's no where near that much. It's just standard procedure. We will refund the balance". Liars. read more

Disrespectful staff. Sales took WAY too long to get to me, the salesman was working with multiple customers at a time. Takes a whole month to get hard tags on your bike. Do yourself a favor if your buying a new bike and go somewhere else read more

I would avoid this dealer. I understand we are in a Pandemic, but causing a customer to waste time they don't have to get parts replaced from damage made to their brand new vehicle during shipping, is just really poor customer service. There are ways to make accommodations for customers paying over 20k for a vehicle, especially when it's explained they work in healthcare and it's not an easy ask to drive the vehicle back an hour from your house to fix... read more

I highly recommend the Belair Road location. Joe and Jeff went over and beyond to help us.

Despite reading countless negative reviews in regards to service and customer service, we decided to give them a try anyway. I can already tell you, poor customer service is an understatement. The employee that answered my call didn't even finish his sentence before hanging up on me. Had he actually held the conversation, he would have made a sale as I am in the market for a new bike. The one I'm interested in was listed in stock. Will definitely take my business elsewhere and recommend others to do the same. read more

Spent over $500 dollars on these guys just for an oil change and my reservoir cap to be replaced. Which they lost in the first place. Read my story. AVOID GOING TO THESE SCAMMERS read more

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I just brought a 2018 Metropolitan scooter in for a new back tire and yearly tune up. At first I have to admit that I thought the price was a bit steep, but after getting the scooter back all I can say is I'm not sure exactly what they do when they tune a bike up but this thing has never run this clean since I bought it at a pretty legit shop in Virginia. I always thought the thing was a bit sluggish. I'm a big guy and I get 40 mph plus and acceleration. Impressed. These guys are good and their reputation stands strong. Will be dropping it off yearly along with any other toys I pick up along the way. Well worth it. read more

I called and talked to Mark to ask when We bring in my motorcycle if they would help me find a luggage rack as the OEM rack didn't fit anymore since adding a Mustang seat. He was not pleasant, friendly or respectful of my request. I do not recommend them to any female riders! read more

Be upfront about your dealer fees. I kept asking what the final cost of my bike was and each time they literally told me the price before fees. I asked this multiple times and each time they made a point of saying "This is how much ---the bike--- is going to cost." What they left out was the $800+ in fees, which will also be financed. I didn't catch on until two weeks after my bike purchase when I got my financing info in the mail. At which point, I realized that by not handing me that information in person, they really didn't want me to see it. It is a well-organized process that I'd say they run to perfection. However, It's my fault for falling for the okie-doke. I'm really not mad, just disappointed in myself for being so eager to buy my bike that I let them get over on me. So I'm cautioning other buyers to be more aware of the trickery. Ask to see what is being financed BEFORE you sign anything. I honestly would have thought twice before paying over $800 in fees. read more

After my poor experience at the Ducati dealership in Gaithersburg, I didn't think I'd find a place where I'd get treated like a customer, but most importantly find a shop that did quality work. Im glad I found a shop that actually cares about their customers. Will definitely continue to service my Ducati with you guys. Thank you! read more

I had my motorcycle serviced here and they bent the handlebars and tried to say they came that way. Absolutely terrible service from these people and I do not recommend them at all. Wish I could give 0 stars read more

BEWARE BEWARE BEWARE If you're looking for horrible customer service, extra long wait times for repairs and THE RUDEST AND MOST ARROGANT father and son (owners) team then this is the place for you! I've been in there to schedule repairs when I've heard the owner's son screaming on the phone at a customer. I've also been in there when the owner was on the sales floor yelling at one of his sales reps and telling them they "suck at their job and they can get the F#CK out if they don't like it" Overall this place is known in the area as a poorly managed, rude and expensive place for anything motorcycle related. Stay far away. read more

I hate to write a negative review but I would never qualify my experiences here as positive but they have been negative multiple times. While other shops are warm and friendly, seemingly to all types of riders, Pete's seems to have a chip on their collective shoulder about cruiser/V-twin riders. I once called asking about safety gear and textiles were recommended. I asked about leather or chaps maybe and got some answer about Pete's employees being real riders not into that cruiser stuff, or something to that effect. I happily took my business to another shop that just wanted to help me find what I wanted. Seems sensible. When I call for help I get a general sense that they don't need my business, which is a real shame because based on location, options in Baltimore, and their selection, on paper Pete's should be a great place. It's a shame the staff hasn't lived up to their potential in my experience. Has anyone out there had a different experience? I invite anyone to tell me I've just been unlucky. I know Pete's is something of a Baltimore staple! read more

Pete's Cycle is great. Both their sales & service departments are on point. Every employee there is willing to go the extra distance and help out. There knowledge on bikes is great, so if you ever have a question I'm sure someone there will be able to answer it. I recently took my bike in for a minor issue, thinking I'd have to schedule a "future" maintenance date and potently not have my bike for a long period of time. Though when I was explaining my situation the service department took my bike in right away, and in less than 40 minutes my bike had been fixed. Can't speak highly enough of Pete's! read more

I recently purchased a Polaris Sportsmen 400 from Pete's Cycle and they had the lowest out the door price that I could find between Baltimore and Delaware. I worked with Greg and he was straight forward and to the point. This ATV is going to be used for some work around my property and some trail riding from time to time. The 400 was a good deal and only 35cc smaller than the 500 series which is on the same frame. They cut me a break on the helmet/goggles when I purchased them with the ATV. The finance manager was also straight forward and to the point. Overall, I have no issues with the experience. I wanted to purchase the ATV from the dealer in Delaware which is much closer to my home, but they were almost $750 higher out the door. read more

I was ready to pull the trigger on a new Honda Phantom. I emailed Pete's and asked them to give me their best out the door price. A salesman wrote me back and disregarded everything I had asked for and wanted to know how he could help me. Again I asked for the best price out the door on a BLACK 2020 Phantom. I finally got the price and said "Let's do it. I filled out a credit app and worked out the down payment. Ready to go right? Wrong. When I called to arrange delivery the salesman said " I already pulled your bike from the floor, the WHITE 2019 Phantom" I said "No it's a 2020 BLACK Phantom". He said I must have gotten you confused with another customer and tried to hit me up for an additional $700.00. I don't know if this was a "bait and switch" or just incompetents, either way it's piss poor service. Needless to say, I took my business elsewhere. read more

Horrible buying experience. Placed advance deposit and set an appointment 3 days later for pickup. Paid in cash so no financing and still took over 4.5 hours to get 2 jetskis put together and out the door. Salesman disappeared for long periods of time working with others, and I spent half the day standing around waiting. Price went up $800 day of from what was agreed to, and one ski was the wrong color then I originally requested earlier in the week. Eventually just wanted to get out of there and over with. Happy with my actual jetskis' but will never refer or purchase from this dealer again. Didn't get unit I wanted, cost changed, and wasted a full day with no real apology. read more

I have bought a brand new bike from sales , I have purchased from parts and accessories and also had the service department do some of my maintenance . I can only say positive things about Pete's staff ! Dustin and Wayne in service are a pleasure to work with . All of Pete's staff know what they are doing and are more than willing to help . I've seen some negative reviews on here but I encourage you to at least try them and come to your own conclusion . I don't understand the bad reviews . Because last time I went for service I was told next appointment would be 3 weeks out . Which means they're busy , they'd only be busy if they were good , right ? Well they do Saturday's without appointments , first come first serve . So I was able to get in within a week . I highly recommend Pete's !! read more