UPDATE: I sent the information in this review to the owner and received a call within the hour. He took responsibility for the things the shop had done poorly and made no excuses, explained the parts that were Vespa"s fault (wrong order numbers, shipping the scoot with the wrong fuse) and promised to make everything right including by cutting me a check immediately for the reimbursement for the windshield, springing for new parts for the parts of the scooter that had been nicked during repair, and fixing everything at no inconvenience to me. I was impressed. This is the kind of customer service I thought I was going to get. I've upgraded the stars to 3. When he delivers, I'll go higher.
I purchased a 2015 Vespa Primavera 150 in March. The price was excellent and so was the http://johannasvisions.com/today-the-late-jerry-garcia-was-born-in-1942-71-years-ago/, so I decided to add a rear rack and small Vespa windshield into the purchase price. They installed the rear rack quickly but had to order the windshield. They ordered the wrong windshield, so pick-up was delayed. I finally just decided to pick the bike up without the windshield, so I wouldn't miss some fabulous riding weather.
I picked up the scooter. They were nice. They helped me to secure the scooter in the trailer. However, when I got it home the headlight and automatic seat release didn't function. I read the manual, and found that these things were on the same fuse, opened the fuse box and found a burnt fuse of the wrong size. Next day, bought a new fuse. Started the scooter and the fuse burned out. Inserted another fuse, blew again. Called the dealership and they diagnosed a probably short and asked me to bring the bike back in. Rented the trailer a second time and brought it back in. Two weeks later they called to say it was ready and they had also installed the windshield. Rented a trailer again (i'm 45 minutes away), took the afternoon off work and arrived to pick up the scooter. They had installed the wrong sized windshield. When I told them, they said, "Okay, leave the bike and we'll order the right part ." I was not about to do that and have to rent the trailer yet again while loosing yet another couple weeks. I asked them to remove the screen so I could take the bike with me that afternoon and to figure out a way to reimburse me the money for the windshield and install. When I got the bike there were nicks in the paint where the service personnel had been sloppy during install. The finance manager agreed to send a message to my finance company getting those costs off my loan. Ten days later, I called the finance company and they have not been contacted by Chesapeake Cycle on this matter.
So, to recap, they did not check my scooter before pick-up to see if it worked properly and it had to go back in for a major repair, they mis-ordered my windshield twice, marred the scooter while repairing, cost me $30 in extra transport costs and failed to resolve the reimbursement with the finance company. Perhaps this was just bad luck, but it demonstrates failure at various levels of the organization. read more