Mom and Pop shop. Worked with Manuel to purchase and finance a new motorcycle at a rate I was very happy with (my 4th motorcycle). Realized it was a small business owned by family so I wanted to support them by buying new gear, which they ordered at a discount -- thanks Jenny. Very nice team. Did not use high pressure sales tactics which was a relief. I highly recommend this shop as opposed to chains in the NCR area. read more

Heyser Cycle Center - Motorcycle Dealers Near Me - Laurel, Maryland

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Jen was the best part about my first experience with Heyser Cycle. We spoke on the phone first about a specific helmet I was looking for and she was very enthusiastic and eager to help. She recommended I come in person to check fit before I order the helmet. She said when I come in to tell them I had an appointment with Jen to ensure she was able to continue our conversation. When I arrived the next day I was greeted at the front door by a salesman (didnt catch his name) who I told that I was there for an appointment with Jen. He found this hilarious and proceeded to make sarcastic remarks about it for the remainder of the time he was with me. This came off as extremely condescending to his coworker Jen who was just trying to ensure I had a good experience. Not a great experience for my first time in your store. Finally, their prices. I wanted to buy this helmet from a cycle shop instead of on a site like Amazon first to support a local business and secondly to ensure that the product I received was legit. Safety equipment like helmets are not something you want to risk. I was a little disappointed when their prices were higher than buying directly from Bell's website. It was only $30 more which isn't a huge deal but I am still a little shocked. Ultimately I would recommend checking this place out but if you do make sure to ask for Jen. The salesman seemed a little too big for his boots and could likely use a lesson in professionalism and maybe a side of humble pie. read more

I have been looking for a reliable place to get my first oil change. My friend referred me here. Upon arrival, I was greeted by Ricky. He explained the differences in the oil changes and I wanted my 1st oil change to cover everything. They are going to check my fluids, chain, etc. I then walked around the store and was also greeted by Jenny.. Jenny was super pleasant and very friendly. I had to purchase these shoes because I couldn't find my size online! & Guess what it was the last pair! Ha! They fit perfectly! Soon after my purchase, I spotted the cardo edge. Now listen, I was going to wait because I have been riding with AirPods on my rides. But the cardo said you might as well get me while you're here waiting for the oil change! So what do you think I did?!? YEA! I got them! , Dan was accommodating in explaining the different cardos that they have. So I decided to go for the cardo edge. Everything was AWESOME. I went to the diner across the street to kill some time while they had my bike. Thanks so much! I will definitely be back. See you guys next weekend. I'm buying an another helmet to get my cardo installed. Thanks again for everything! read more

Heyser Cycle Center - YEA I PUT THE SHOES ON IN STORE! I WAS HAPPY - Motorcycle Dealers Near Me - Laurel, Maryland

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Shut that service dept down! They are horrible. Had my bike 2 months and no update calls. I can't even get through to them to find out the status. read more

They scratched my tire all up, they tires looks like junk. I'm paying close to $400 dollars to put on a tire. This is how people are these days, ridiculous. You don't have to like me but do your JOB right. I love the lady in parts, she's great and the 2nd star is for her. And you lose my Ram mount cushion!? Totally unprofessional to the service employees who worked on my bike. And Honda will always be better then Suzuki to my guy in sales. read more

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Been Going to Heyser's regularly for a little over 3 years now. They always are willing to help me when it comes to Service or parts. So good in fact that i decided to buy my next bike from them. They were recommended by alot of people and are known for being family owned and long standing. I got a great deal on my dream bike from them! Ronnie hooked me up with a deal i just couldn't refuse. Their parts department is awesome and are always willing to help you out with anything (Dan and Jenny are the best) Check them out for any of your motorcycle or MX needs read more

The dude that works in parts is a complete ass. Everytime I come in he makes comments and makes me not want to do business with this shop. I was coming to buy a helmet and asked a question and he immediately made me walk out with how rude he is. read more

Heyser has been my local shop since I started riding motorcycles in 2004. The parts department is always a great help and very courteous. However, the service department is why I will no longer be doing business there. I had a mechanical issue with my sportbike and when I called the service department I was told that they were not taking in bikes older than 10 years and also that it was first come first serve AND that they were taking appointments four weeks out. The underlying feeling from the call was "Everyone is spending their stimulus money so we don't need your money right now. Good luck" I feel like a better response would have been, "We are currently swamped with business but we appreciate yours and if you don't mind waiting, we would be happy to take a look at your issues" read more

The price on the bike was good the only thing was the salesman Ronnie was rude unprofessional and dismissive It was almost like he didn't want to sale me the bike. The only reason I bought the bike there was because it was almost 2,000 dollars cheaper than everywhere else I went,the prices are good the service sucks so much so that I'm looking for another motorcycle and a dirt bike and I'm going else where this dude is a asshole read more

I went to get new tires put on my bike, and they were able to get me in pretty quickly and even adjusted the chain that was a little loose. The customer service in service could use a little work, but the lady in parts is really cheerful and friendly. The prices do seem a bit high for some services, but it's a good place to go for smaller services. read more

Staff was super friendly and immediately came to help me cause i was probably looking lost. First time owning a motorcycle and buy my protective gear. They were very helpful with sizing my helmet and gloves. Definitely will be coming back for more gear and will most likely buy a bike from them . read more

They did a great job installing/balancing tires, and new chain/sprockets. There were a lot of bikes and they got it done efficiently. I dropped it off Friday Morning 10:00AM and it was completed around lunchtime. read more

Heyser Cycle Center - New chain/sprockets and tires - Motorcycle Dealers Near Me - Laurel, Maryland

Mixed views about Heyser. Service staff and financing staff were very good and the salesman Ronnie who sold me my used bike was ok until after I sign the dotted line. One of the plastic covers was broken and he said they would order me one. I bought the bike April 14, 2021 and still have not received the cover. I called twice and the salesman who sold it to me said it was on back order however when I spoke to parts they didn't even have me in the system for an order. I think the salesman just blew me off. Also the bike came inspected however after getting it home I noticed that the tires were the original tires from 2008 so they had to be replaced at my expense. read more

Easy to work with. Made purchasing a new bike easy. Ronnie made the process easy. I recommend using them whatever your motorcycle needs may be read more

Their service department is horrible. Took the bike to get inspected, failed a damn near brand new bike. Took it to another inspection station passed with no problem at all. Service people are rude. Tried to get a service ticket out of me. Will never be going back and any chance I get to tell my horrible story I will be taking. The young lady behind the service desk is really nice but if you're not buying a bike or dumping hundreds of dollars on something there you're treated pretty badly. I would suggest finding inspection somewhere else unless you're ok paying extra money, or being treated very rude. read more

This review is only for the service department of Heyser Cycle Center. If you are considering doing their $100 diagnostic of a problem on your bike, read this and think twice. TLDR; a professionally trained technician asked $100 just to tell me my "right switch is bad", It took me 10 minutes, $0 and 0 skill to realize it was just dirty and to clean it for it to work perfectly. On a motorcycle road-trip from San Francisco to NYC, I realized that my starter started having trouble starting and that my headlight wasn't working anymore. After checking the battery, the fuses and several other options I concluded that something might be wrong with the starter, and stopped at Heyser in the hope of getting it fixed to finish my trip. The service department suggested to do a $100 diagnostic which covers a technician for a full hour of labor and could include a quick fix if it's an easy one. After barely 20 minutes, the mechanic concluded "right handle bar switch has gone bad" and that it would cost $100 for the part and $150 in labor to repair. I couldn't stay in Maryland for the several days needed to get the part and install it, so I decided to finish my trip and get it fixed back home in SF. Before spending $250 to repair the complete right switch, I decided to open it and instantly noticed that it was really dirty, which is obviously a problem for electrical contact. I simply cleaned the starter button and everything worked like new! It took me 10 minutes and no mechanical skills, but common sense, to identify and fix a problem which a professionally trained technician and Honda expert couldn't do in an hour long labor time..! I don't know if Heyser simply wanted to make quick money on a non local, or just didn't want to bother too much with my bike, but this $100 diagnostic is at best unprofessional if not a total rip off. read more

I don't ride, so this is based on bf's experiences. I believe he was referred here by another rider a couple years ago, and he decided he liked them more than the previous place he'd take his bikes. All the employees ride, and several of them race, so they each have personal experience and knowledge to share with the customers. Bf has taken each new purchase here to have Heyser look them over and tweak some things as needed. Also brought bikes here for repairs 1) after an accident and 2) undetermined brake issue. After the accident with that bike, they had it for 2-3 months (maybe more?), and didn't seem to be in a hurry to return it. (He was keeping it as salvage.) Most recently, with the brake issue, they figured out the issue within a day or so but took 3+ weeks (and a couple reminder phone calls) to get the part from an after-market supplier. Bf said he would bring the part himself if it would move things along, and I guess that lit whatever spark needed to get things going again. They had the part within a day or so & he finally got the bike back. So, good base of knowledge, but hiccups with actually getting service work complete. read more

I had the pleasure of working with Jenny. She is something special. Jenny was very helpful and patient with me. I truly enjoyed her customer service. I was their for about 2 1/2 to 3 hrs. No fault of hers or the shop. I was indecisive back and forth between jackets. Jenny gave me options; made me feel like she really cared about what I wanted. She really made my day and my experience their one to remember. Because of her patients and excellent service I can proudly say that I spent more money than I wanted to because of my experience and I felt good about my purchase. It was worth every penny. Oh and I can't forget about Will that works their too. He went above and beyond for me with my most recent purchase. Thanks Will for looking out. When it's time for an upgrade I'll be back "you guy's have earned my business." As long as u keep the same staff. Great people the whole team!! I'll be back soon to pick up some boots that my fiancé ordered. Keep up the great work, and you got a customer for life. Latasha read more

Heyser Cycle Center - Motorcycle Dealers Near Me - Laurel, Maryland

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Heyser cycle gear is the best spot for all your gear and equipment. Amazing staff and great prices. 10/10 recommend

I needed a Honda warranty repair so I called around. A couple of the places weren't very friendly over the phone or didn't want to offer any expectations. Amanda's down to earth and friendly demeanor and willingness to answer all of my questions made Heyser an easy choice. The rest of the staff was also very open to sharing knowledge on the issue I was having. I know where I'll be going from no on. read more

Came to Heyser after seeing this GSXR600 online. Had been to many dealers around the area looking for a GSXR or Honda CBR, with no luck, and didn't trust the shadiness of Craigslist and other sites. After walking in and talking numbers with the gentleman we negotiated with ease and I took her home the next day. Very smooth transaction, great employees that helped me with my gear I purchased, and I'm looking forward to making many trips there to get bike serviced to purchasing extras for the riding season. read more

Heyser Cycle Center - Motorcycle Dealers Near Me - Laurel, Maryland

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Terrible customer service. I don't know who they hire to work there but the female who was working there was very rude. I hope it's not always like that. read more

I've deliberated whether or not I'd post my experiences with Heyser on here, because although there was a HUGE screw-up that became extremely frustrating at the time, the staff were very quick to own up to those mistakes and attempt to compensate me for it, in whatever way possible. Having said that, I would recommend Heyser to others BUT I feel inclined to at least let other potential customers know what to be weary of beforehand, so they don't go through the same headache I did. Last year I dropped off my bike, a Ninja 300, at Heyser to get several recalls fixed under Kawasaki's warranty. Bear in mind the fact that this was a brand new model on the market, so there were a LOT of 300 owners doing the same recalls at the same time. I was told by Heyser staff that getting the back-ordered parts in stock and replaced would take 4-6 weeks. Unfortunate, but nothing I could do. Six weeks pass. I called Heyser and was told that the parts were still back-ordered. "Okay.... please let me know when they've come in." Again, unfortunate - but if the parts were back-ordered, what could I (or Heyser) do? Another two weeks pass. I call Heyser again. Still back-ordered. I call around other shops to inquire what the status of their repairs are, and find out that they had all their recalls done and out the door within THREE weeks of initially being brought in. I'm pissed. I call Kawasaki and ask why Heyser's parts still haven't gotten to them, only to find out that Heyser NEVER put in the order for them. ".............wut." Long story short, a Kawasaki rep actually gets in touch with Heyser FOR me, and finds out that Heyser's ordering system (supposedly) made it appear to Heyser staff that the parts had been ordered - but the order never went through to Kawasaki's systems, and Heyser staff assumed that the lack of response meant they were still back-ordered. So, Kawasaki fixed Heyser's mistake (without me even asking) by overnighting the parts to them, and sending me a few (REALLY cool) gifts as an apology. For this, Kawasaki has my praise. Heyser got the parts and immediately had my bike ready for me by the end of the next day, and gave me a substantial discount on future purchases (Kawasaki covered the cost of recalls here) as well as an apology from upper management when I arrived. What made this further frustrating for me was that it delayed the sale of my bike several times, at a time where I could've really used the money for the fall semester. And by the time that it was finally fixed, it was the middle of winter - which meant no one was looking for a bike anymore. (The bike didn't end up being sold until the following spring, and at a reduced price.) While I'm inclined to believe that Heyser is telling the truth - and that it was a simple electronic error with their systems - it shouldn't have taken two months for ME and Kawasaki to figure that out FOR them. Management should be constantly reviewing older orders and following up on why they're still around, and if they had done so within the first three weeks of my bike being there, this never would've happened. Having said all of that, Heyser was quick and willing to own up to their mistakes and figure out a way to help settle this for me. For that, they get a neutral score of three stars. And despite this experience, I actually returned to their store on a few occasions after learning they had new staff. I was greeted by friendly, enthusiastic staff who went out of their way to help customers out and were happy to just chat about bikes in general. So, I've added a star on for that. Since this experience, I've heard nothing but positive experiences from friends who also went there, and I even brought my new bike, a CBR600RR, to them to have my tires replaced. They've been great, and I think the change in ownership and staff has had a positive impact on their standing with the biking community. I wish them the best, and would recommend them to others... just make sure you stay on their ass about keeping you up to date. read more

Service The service at Heyser Cycle is rated one of my top places to take my bike. Actually, I haven't taken my bike any other place. They do a quality job and if they feel anything is suspicious about your bike, they will bring it to your attention. Quality The quality of there work is wonderful. I have never had to bring my bike back after having it serviced. I take it in, I get a call when it's ready, and I pick it up. i've never had any doubts about this place. **Highly Recommended** read more

They did pretty good work on my daughters dirt bike. Prices were very high, but they were packed solid so i guess supply and demand are dictating the prices. I did get both of us helmets at heyser and we did get good help from the young lady that sold them too us. read more

A motorcycle state inspection took a longer than expected and it was much more expensive than other shops. On top of that, they failed me for things that were outside of my control, like handle bars hitting the fuel tank. The bike is stock with no modifications and no accidents, the handlebars were fine and the bike was titled in VA where it passed inspection just fine. I took the bike to another shop and it passed without me having to adjust or change handle bars. That shop charged me $60 and finished it in 15 mins. Heyser charged over $100 and took 20+ mins to fail me. read more

Very Knowledgeable staff, I was there for over an hour and sat on all the bikes they had. the sales person didn't rush me into buying. I came back a few days and picked up my brand new bike and got a good deal, the process was very smooth. they also took the time explaining the different product that I was interested in so they ordered it for me, my parts arrived and they were nice to hold them for me as I'm going to have their service dept. install them for me later on. Great customer service, professional and friendly staff.. highly recommended! read more

Love this place! Everyone that works here are super friendly and helpful. We worked with John and he was great! I recommend everyone to talk with him! He's helpful and knows what he is talking about. They have a big selection and offer a lot other than just bikes! Like Apparel, and maintenance. If you are looking for a good place to buy a bike this is the spot! Definitely make sure to ask for John! Cant wait to go back! read more

Love this place and have been coming here every season for maintenance and accessories. Everyone is super helpful and they know their stuff. Friendly environment and very cool people. Thanks Hyser Cycle. read more

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I had back to back problems at the service section of the dealership I've been using near my house since 2001 so I decided to take the trip to Heyser for new tires, installation and inspection. I had a small issue and after a quick conversation with Olson, it's all set. That's a stand-up employee and Heyser is a stand-up dealer. I'm at the dealer for parts or bikes at least 7 or 8 times a year. I'll now make the trip to Heyser for all my parts, service and new bike purchases. Thank you. read more

Great customer service from the front door. Dan was great! They have a very large selection and they educate you to the fullest. Not a lot of words for this place they are AWESOME! 5 stars for Dan. We purchased a helmet! Yayy! read more

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Needed some new gear. The new visor was easy. I had the helmet, they had the matching visor in stock. Knee armour was tricky. I only knew that it was black with bits of red. Jen turned to Icon in the book, and I confirmed that was it. Not in stock, but in the store 2 days later as promised. I rode away a happier, and safer chap :) Thank you! read more

This is pertaining to the service department only, as the salesmen were extremely nice (and not pushy) to my wife. I went in to get a service done, and observed the service tech lock the brakes up while driving down the street. Not necessary to check brake function. When picking up the bike, I noticed that someone had done a burnout with it. I was extremely unhappy with a service tech doing things to my bike that I would not do myself. This place probably would have been 5 stars if not for the service techs. read more

Qualified Mechanic and good service but the prices are WAY to high. if you can get your own parts do so, these guys are steep

Great customer service and friendly in the service department. The prices are a little bit high all around but they do good work. Sometimes the service dept is a little slow. I had some recall work done that was supposed to take 45 min. It took 2 hours. No biggie to me though. The nice lady in the parts department is a joy to see every time I come in for parts. She rocks. read more

Have nothing but the best to say about the entire staff and service I received from Heyser Cycle. I'm from Michigan and while visiting in the d.c. area. My Honda Goldwing was involved in a hit and run accident. Not knowing where to turn to repair my bike. I searched the internet for a repair shop. I checked a cycle shop near my family members house ( Pete Cycle). And was told I'm looking possibility looking at a two week turn around time frame and close to 800 dollar is repairs fee's. Another shop Ellicott City Motor wouldn't touch my bike because its not a Honda. Finally I discover Heyser Cycle. First conversation over the phone with the service department was nothing but professional and honesty. Upon arrival I was greeted by various smiling employee from the Sales, Service and Parts Department. A couple of hours later and along with a reasonable repair price. My bike is back on the road. I would recommend this place to everyone if you own a bike or need emergency services to continue on too the next destination. Heyser Cycle staff thank you for every thing. read more

Had my recall performed here. I set a appointment and was in and out in an hour. They even replace a few screws that had vibrated loose.

Been going to this place for over 10 years. Took my 2000 VStar in for service and my 2000 Honda Valkyrie annually. Today, I was told that the tech "Vincent" said that my bike was "too old and they were not interested in working on it". I only needed the offered A or B service and when I mentioned replacing the clutch cable...That's when the conversation went sideways??? Looking for a new bike repair home. read more

A really long standing and decent bike shop.I have never been ignored or made felt less going in here,these guys really ride.I got my first 50cc dirt bike back in the mid-70's from my dad from this shop and this place has always done me right ever since.I am now on a 1000cc sport bike and they are still doing me right years later. read more

Brought my Honda Generator in for service. The service technician Olson was very professional and knowledgeable. He was able to answer all of my questions and offered valuable advice on how to extend the life of my generator. The customer service I received is rare in today's world and I highly recommend Heyser Cycles service dept. for any maintenance/service needs that you may need. I truly felt valued as a customer. read more