I called CYCLEMAX to get documentation on an old sale they made to enable me to establish ownership…read moreof a bike brand they no longer sell. Alex was more than helpful, and was able to find and deliver what I needed. I am so grateful.

Customer service is kinda rough here. "We have enough work, we don't need your bike"…read moreIs what I was told in person after I was given the run around for 3 days cus they are closed Monday and Sunday. And told them I need it back same day is that a problem, was told by someone "not a problem" won't be coming back, staff seems to switch over every time I come by, which Has stopped and started taking my bikes to a much higher quality shop in the local area, I suggest check around and try other places. And no one told me in the "service dept" you could text the shop, and MAYBE someone would answer.

I had a great experience here buying bikes for my kids. I accidentally broke the brake lines a…read morecouple months later on one of the bikes while untangling it. I took it back to the store and they fixed it on the spot with no charge since it was less than a year since I bought it.

Had a chain break and they fixed it for free. Even adjusted the handlebars. Super friendly and…read morehelpful. Will definitely be back.

No longer a BMW or Ducati dealership. Been coming to these guys on and off for decades with both…read moremy Harley's and sport bikes. Purchased a 2024 Ducati from them last year and went to schedule my annual service only to be told they no longer sell or service Ducatis as of last week. While I understand that this is solely a dealership decision, highlighting your intent or this decision to all the folks that have purchased bikes from your store or rely on your store for service would have been helpful.

Three of us walked in last Saturday all on bikes and went to look at one of the two ultra classics…read moreused. One had battery power the one my buddy was interested in was dead. Hey can you put a battery in this bike I want to take it around the block brought cash I'll drive it home. He has a business block away leave his old bike there. The older guy said no I'm not putting a battery in it. WHAT? no not doing it now. Went to Hanover and drove ultra classic home. If I was the owner I would be pissed you lost the sale. We will never go back there again. There was nobody in the place I see why....

Went in for a oil change and it was great! Very professional, fast and efficient service…read more The facility was clean, friendly and the staff were personable and polite. The mechanics came and spoke with me personally and they knew what they were talking about. Very pleased and will be recommending this place to everyone!

I was referred to Airpark Auto Service through a work colleague. I had never been to an auto repair…read moreservice so I was unsure of procedures. I met Alex Gurevich, auto/paint manager, when I walked through the door. He was kind and informative as to what my next steps would be after the damage I received from a hit and run. It was reassuring to take my car to someone who knew the correct way to work with insurance and law enforcement. The work that was done on my car was perfect. I had just bought the car a month earlier and the damage was fixed as if it never happened. All fixed, all polished, all clean. Very happy to get my car back like it was just off the car lot. Thanks Alex and all who took time to professionally work on my car. A bonus was the car detail inside and out ....perfect!

The work itself was great. However, trying to get answers as to the cost and how to work with our…read moreinsurance company, never happened. We ended up paying for the entire repair out of pocket, and were then informed that had we used our insurance Premier would have allowed us to use the $250 deductible coupon. Asked for clarification multiple times before scheduling and never received a straight answer. What would have cost us $250, ended up costing us $600 because Premier did not answer questions.

I had a big scratch on my left rear bumper by the wheel. It's an old car but in great shape. Their…read morequote was way more reasonable than another shop. Service was excellent & car looks great!

My 2015 Subaru Outback needed a new rear door after a tractor trailor backed into it, causing $4k+…read moredamage this past summer. I called several shops, none of which could promise the repair work within a reasonable period of time (2 weeks). Cost was not a factor as the repairs were covered by my insurance company. Levon was very straightforward in estimating the time required, which would be hard to determine before removing the door and viewing the frame damage, which turned out to be considerable. The repairs were still completed in a little more than 2 weeks. The quality of the work was excellent, and Levon provided excellent service in driving me to and from the Rockville library, when I had to wait a couple of hours for some minor follow-on repair. I would not hesitate to use his shop again should the need arise.

Took my 2011 Infiniti M37 to get my get a set of Morimoto fog lights I had purchased from Morimoto…read moreinstalled. Couldn't locate any other shops to do this work. Not only did Levon give me an estimate during my lunch hour, he was able to do the job the next day. What really blew me away was that I added in a custom headlight replacement to swap out my dim and aging bulbs that were borderline dangerous at night and polished the haze off the headlight lenses. He replaced a few other market bulbs as well at no charge. Fast service and quality work at a fair price. Will definitely be going back to Obsession for any other auto customizations. Recommended all the way.

Update on the shop - it's now run by Oscar Jr and Bri. Bri is super helpful and extremely expert on…read moreall bike brands, even the most recent/advanced brands. Bri was quick to help without trying to push any extra service or products. This shop is all about helping you have a safe and fun bike experience and not trying to oversell like a lot of larger bike shops.

Great service and advice on my mountainbike. I will use Oscar for my future needs. Support our…read morelocally owned businesses. Just be aware they moved to the plaza across the street near the Starbucks at 12119 Darnestown Rd.

I came here to get my son fitted for a snowboard and boots. It was a super busy day because it was…read moreright before a weekend with a snowstorm, but everyone was super nice, professional and helpful. The rates for renting equipment for skiing or snowboarding are reasonable and definitely more economic than renting at the slopes. It was easy to create a profile get questions answered and browse the shop. I'm super lucky that I live nearby, but I overheard that folks drove 45 minutes to an hour to get here because of how great the staff and selection are.

I came in for a pair of snowboard boots and Liam helped me out. This guy was incredibly helpful and…read moreprofessional. He worked with me to try on over 10 pairs to find the right fit. I can't recommend him enough!

They made a mistake and quickly rectified it...no arguing or other customer UN-friendly B.S…read more Still one of the best auto repair staffs I've ever seen. RECOMMENDED

I had a very good experience in resolving a drum brake issue on one vehicle with Precision. When I…read moreneeded plugs and coolant replaced on my SUV I decided to go back to Precision. On vehicle pickup I asked the mechanic present what brand of plugs and coolant they used. He would not or could not tell me. He responded that they used whatever is OEM from their parts supplier. There can be lots of variability in parts that can be used, and claiming OEM. Simple question but vague, dismissive answer after paying over $1000 for the work. After getting my keys, I opened the hood to check the engine area (something I always do after having engine work done). Found a pair of pliers left in the engine compartment. Same mechanic came out seeing me with the hood open and asked if there was a problem, to which I said yes and handed him the pliers noting where I found them. Price as high as the dealer. I will likely pick dealer service in the future, all things considered.