A great visit here at the vetco, the whole team is so nice , and we were helped by Mandy and Celina they really went above and beyond to answer any questions and inform us on taking the best care of our dog. Will for sure come back read more

Petco is close to my home and usually has items I'm shopping for. Staff usually tries to be helpful. Sometimes however the products are a little pricey. read more

Garbage. Called them at 4:30 pm. Asked when they close the self wash. Was told 6 pm by the lady on the phone. I ask when the last wash is let in. She says it doesn't matter as long as you're done by 6. I drive 20 minutes there and arrive at 5:20 pm. I'm told they already closed the self wash. I said both the "tub hours" sign and the lady on the phone say you close at 6. The guy behind the counter says yes, but they stop letting people in at 5. I tell them what the lady on the phone told me. He says "well you must have spoken to someone on the floor and not the groomers because they don't really know how we work". Then maybe y'all should communicate between the two apparently separate entities to make sure you don't give people incorrect information? Hard to believe that level of management isn't possible at a franchise as large as Petco. read more

If i could give this place a 0 that would be my rating. worst customer service i have ever experience! the manager Stacy is the worst of them all! she is fake and fraudulent & so are the vets at the vetco clinic. I had some issues with my dog after taking him to the vetco clinic, but they did not do what they were supposed to do but scammed me for more money. My dog was supposed to get an allergy shot, which they did not give him and my dog was worss after i took him there, they did not take care of the problem and only cared to do other testing he didnt need because he just got tested for the same issue and i spent nearly $700! These people at the Vetco Clinic are so hard on money they suck you dry! Do not go there! Im telling you! You will be scammed no doubt! I am an unhappy customer and they did not do right by my sweet Frenchie. His allergy has gotten so bad! they claim they gave him the cytapoint shot but i don't believe it one bit! because it did not work this time, but it worked every other time? seems fishy to me! how do i know they really gave him a shot? they took my dog in the back which there was no proof of them giving him a shot, so i asked to see the video of what they did and so thats when i asked to talk to someone in charge. So basically i needed the manager Stacy look into the problem, she promised she would take care of it but never heard from her, i had to call her a week later to get an update. did not hear from her again, so me and my sister ( my witness) decided to go talk to her in person, when i got there she totally blew me off and ignored me and hella embarrassed me and my sister and son in front of the customers. she started raising her voice and told us to leave. can you believe she called the cops? and we did not do anything , we just wanted to talk to her and settle the issue. Stacy is unprofessional! She needs to be fired! she is not fit to be a manager. She does not know how to handle customers the right way. read more

I've been going to this Petco since I got my dog in March and it was a good experience until today. I've done puppy training with Nick and he's awesome! I also have the vital care plan and the "Vetco" there is also nice, the staff is helpful. However the grooming department is a different story. The grooming staff is rude every time I've been there, except for maybe 2 people. I decided to go to the grooming area today to do self grooming and it was terrible. It was so gross inside, there was dog hair everywhere. The tubs themselves looked like they weren't cleaned the entire day, it was literally clogged with dog hair. They give you baskets with products and grooming tools (two dirty brushes) and yes every single basket had dirty brushes. The "products" that they provide are watered down shampoo and conditioner. They had like 10 baskets and only one of them had shampoo and conditioner bottles that were filled, the rest were empty. There were no clean towels I had to wait 8 minutes and ask someone from the FRONT to bring me towels because the grooming staff did not help. The towels were "clean" but had dog hair all over them I had to shake them 3 times to get some of the hair off. When I tried to ask the grooming staff for help with the hot water they were rude and the sinks barely had any hot or warm water, it was pretty much cold the entire 10 minutes I was rinsing him. Overall it was very dirty and I don't recommend it, $20 is an INSANE price considering the entire area was raggedy and filthy. I wish I was being dramatic but unfortunately I am not, check the pictures. Save your money please! read more

See all

We have been taking our dogs here to get groomed over the past several years, and this is what my review rating is focused on. Yes, we have also purchased a few items, on rare occasions, over those years, but not to the point of accurately critiquing that aspect. Every time we have procured their grooming services we have been more than satisfied, regardless of which services we have performed. The ladies have all been very amicable. Our last visit was just a couple days ago. Isn't it thought provoking how the governor of this State, via executive orders with his all powerful stroke of the pen deems dog grooming as essential (which it is), but NOT haircuts for human beings (which it is)? How "magnanimous" of him. WTF read more

The worst petco. I had paid $100 for Vetco package to update my 2 year old dog's vaccinations, he only needed bordatella but also needed a heart worm test for trifexis. I told them I would order trifexis at a a later date and they declined my online order. What was the point of selling me on this package if they planned on declining the prescription order. They never answer the phone at this location and now my dog does not have meds and I am out $100. Also, don't ever think a grooming appointment will get your dog back quicker. This place sucks. I'm done getting screwed over by Petco. Please stay away and go to a better store. I'm trying out Petsmart. read more

My pooch and I love PETCO. The staff is always friendly, patient and kind. Ms Audrey is the best groomer that my dog has ever had. They know your dog by name and not just by their breed. I would highly recommend PETCO in Temecula if you're in the area you won't regret the service. I forgot to mention that the staff is very knowledgeable on products for all pets. The store is usually stocked with what ever you need. read more

I had a 10am appointment for my dog to get a bath and his nails trimmed. When I arrived I was told they could not bathe him or clip his nails because he had matting under his chin which needs to be shaved by a Vet. What the heck? I drove all the way there and was just turned away. The fact that they can't even get out matting is absurd. They are groomers! Will never be back. read more

Don't bother with their grooming services. Horrible service. Booked an appointment a week in advance, show up and the pea sized peanut brained woke teenager said " I forgot to call you and let you know that we need to reschedule". In the summer they rescheduled my dog's appointment 3 times, groomer called out, AC broken on and on. The experience has been horrendous. Tired of wasting my day and time with this stores grooming department. Have customer service offer a discount, or something for inconveniencing your customers on a regular occurrence. Stop hiring teenagers that can't understand basic common communication skills of running a business. Petco grooming department gets the middle finger. read more

2 days past return date an expensive item and they would not take it! So frustrating with how much money I spend there! Will not continue to shop here! read more

Top quality care! I get the best products for my little cats. They have special food allergy's that I can only find those product here! Super thankful for them. As well as helping me with my rewards points! Happy customer here read more

This is by far the best Petco we've been to. It also looks like an REI store for pets so it's super cute. Becky was very helpful and took the time to answer all our questions. She had great customer service and told us about the rewards program and Thrive. We usually go to Petsmart but recently had a bad experience with a store manager. We would solely shop at Petco moving forward just for the great customer service. Thank you Becky! read more

Petco - Pet Training Near Me - Temecula, California

First time having my little puppy to get his hair done, Kaylie was so patient with him and she took her time to make Inu settle and she made him look very handsome and now Inu is ready for his birthday photoshoot read more

See all

This is for PetCo I general and not a specific store. Buyers beware, online set up delivery is not what's advertised. I set up dog food to be delivered every 2 weeks, but it's actually 2 weeks and 3-5 days added. As pet owners you need know what you need and the time frames. As I spoke to customer service or lack of , they informed me that the delivery had been delayed. Now I have to spend more money and go out and buy dog food. They already took my money for food that is delayed and not here. Also, informed them customer service to cancel this services and they tell me to go onto the app and do it. WTH... I informed them this is custom service why couldn't they do it! I will never again use this service. Don't fall for the up front savings it's a scam. read more

Update: The grooming incident happened 01/06/17. Never had any idea that our fur baby sustained bad razor burn (skin abrasion) under both front legs (kinda armpit part). My daughter just found this out late Saturday when she picked him up to hug him. This clearly explained why he cries in his sleep and everytime we pick him up and accidentally touch that sensitive area. Brought him to his Vet and sure enough, his left leg which has the worse burn was a bit swollen. Please think a hundred times before taking your fur babies to PETCO Temecula (Winchester Rd) grooming. Bobbie and Lizzy especially did not want to take responsibility of what they did to our baby. read more

Petco - This is what Petco (Winchester/Temecula) groomer did to my fur baby & never had the decency & courtesy to disclose it to me. - Pet Training Near Me - Temecula, California

Why does it take 4 HOURS to give a 4 POUND PUPPY a bath. I don't get it. This isn't a damn spa it's PETCO you come here because it's the cheap alternative. I'm paying $21 for you to take 4 hours giving my dog a bath, it makes no sense. You make an appointment at a scheduled time for a basic bath with nail clipping and I don't understand how to takes so long. My puppy doesn't have long hair, she only needed basic grooming & then I'm told it takes so long because the groomers are taking care of other dogs at the same time ? Why don't they finish one appointment before they start another? And they take their breaks during your dogs appointment. Go ahead take a break before or after but why am I dropping off my dog with you and then you go take a lunch in the middle of the appointment. I make an appointment for my dog with a groomer and I expect my dog to be taken care of and not just left in a kennel. Yes there are " quick appointments " or whatever they call it but to me you should take your dog to a groomer and then your dog gets groomed and you pick them up. But still their quick appointments take long as well. I decided to schedule a groom here because it was closer and cheaper but I'm going back to the farther place that takes 30 minutes with ALL of the same results. ( and uses better quality products) DO NOT COME HERE. Unless you're looking for cheap baby sitting for your dog and you want to get away for 4 hours YIKES I'm not even going to support this company anymore with their sarcastic rude ass employees. read more

We shop there all the time. They stock "Just Food" for dogs, which our dog loves. Customer service there is amazing. Karysa and Rachael are awesome. read more

This is only my second visit and have been disappointed both times . I thought I would try because I'm retired and grooming is expensive. I want to be able to have my Pup bathed in between grooming. She is a 13 yr old Yorkie and is handed to me looking like she was in a wind tunnel. I mentioned this when I was making the 2nd appointment but it didn't make a difference. Her face and ears looks kinda dirty. Thanks for a place to vent B Fowler read more

We've had as many as four large dogs, three cats, a hamster and fish all at the same time. Petco has been great for us. We buy large bags of dog food every two weeks. Cat food, toys, feeding bowls, beds, etc. We had one diva dog, Rusty, that needed the grooming services. He was gorgeous when he was done. The employees are always helpful and friendly. We've also been known to adopt and foster a dog or two on adoption Saturdays. I only wish I could save them all. To sum it up, we love Petco!!! read more

Petco - This will last maybe one week. - Pet Training Near Me - Temecula, California

I will never shop at this store again! They made me and my dad feel like second class citizens. All we wanted to do was buy 5 fish and was told we could only buy 2 per the Manager. Bet if we were anything other than Asian, we could have bought as many as we liked. That's how the person made us feel. We were taking our dog there for grooming but, not after yesterday. read more

My furbaby goes here to get groomed and I have to say that... she used to dislike having to get groomed, but since we have started to take her here, she loves it. Not only am I happy with how she is groomed every time, but also how well she is taken care of, Rhay always does an amazing job on her and always trims her fur the in the teddy bear / puppy cut that we prefer on her. Love them here, and how they treat my furbaby! *Also LOVE that they have little birthday rawhide cards for your furbaby, and little accessories if you want to celebrate their birthday.. It's adorable! Love it read more

Heather at Petco does an excellent job grooming my Standard Poodles. They love her and she is great with them. read more

Grooming not on time, picky with dogs and poor customer service. Such a bad experience we will not be returning to Petco at all, ever again. They just lost a lifetime customer. I would not recommend. You get what you pay for here. read more

Rebecca did a great job of grooming on our Dodger. Dodger was excited as it was her 1st visit to Petco as her previous groomer suddenly went out of business. We'll return.... read more

I had a grooming appointment for my dog that i booked, they are booked out 3 weeks so we had to wait. Understand they are busy. On the day of the appointment they canceled 30 minutes before because one of their groomers could not come in. And instead of trying to accommodate and schedule in for the following day or two, could only offer another appointment for 3 weeks later. Unacceptable. read more

English bulldog grooming - they didn't clean any of her wrinkles and if you own a bulldog, you know how important this is for them. We requested for them to clean when we dropped her off and they still didn't. Won't go back to this place ever again. read more

Coral prices are a scam in the salt water section. Marked 15$ actually 25$. Frag tank ridden with Algae. You can tell it's maintained by children read more

We are from San Marcos, but this location is by far more clean, put together and well run than either of the locations by our house (one of which smells HORRIBLE every time - the Pet Coach in San Marcos). Our pups had a great time in the store, and were greeted by various employees (and manager) . The manager (Charlie) was super nice and helpful in finding things. Totally recommend this Petco location. We will be back whenever we are in the area. read more

The self dog wash price has increased 50% in 12 months! For $15, I would expect a clean room and towels that are not covered in other dog's fur. I'm over it. I have a bathtub and dog shampoo, so I guess I will be doing it at home from now on. read more

I would give it a big fat zero if I could! I waited 6 hours to get my Maltese and Doxie done! The Maltese needed a hair cut, a bath, and nails trimmed. The Doxie need a bath and his nails trimmed. Our appointment was at 1:30pm. I was told by Sierra they would be done at 5:30. At 5:30 pm we went back to pick them up and we were told Sierra went to lunch. I asked if I could pick them up anyway and DEBBIE said they were not done, AFTER 4 HOURS......are you kidding me! VERY DISORGANIZED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! So I waited in my car for 45minutes, walked in and there was Sierra finishing up on the Maltese. It took 6 hours! Please don't lie to the customers! Please be more customer service orientated. Please be more customer friendly, just don't stand there looking through the glass window and pretend you don't see me. Please answer your phones no one likes leaving a message and receive no call back! HORRIBLE CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

I will start by saying the groomers are AMAZING & they are the reason I have endured this long. However, I have had enough. Managers have failed. My dogs were their for 6 hrs. The grooming staff is understaffed and they never answer phone calls. I am moving on in the best interest of my pets. Good luck to those who continue to roll the dice with thier pets well being. read more

Do not buy your freshwater fish here unless you want disease to wipe out your tank. Whether it is Petco's tanks or their breeders, somewhere in their supply chain they have let disease run amuck with no signs of stopping. I got into this hobby 4 years ago and made this my go-to place for fish. I am finally exiting the hobby after spending thousands on equipment, meds, and fish due to Petco's inability to provide disease-free fish. I have experienced various diseases in many of their fish over the years, but the worst of all is their guppies. Every time I start to build a population thru my own in-house breeding or from friendly hobbyists, I have made the mistake of going into Petco at some point and buying some of theirs. Within days, the fish I bought are hovering and dying and soon they are all dead along with whatever guppy population I built of my own. Full wipeout. In the first year or two, I never went in for a refund due to these being $2 fish. When prices went up, I started 'saving the dead' in my freezer (my wife loved that) because they require that plus a sample of your water before giving you a refund. I took a year off during Covid and had not one death in my tank. I went back in and figured they must be better now, but it starts all over again. I then took another year off until a few weeks ago and yet here again my entire population is dying. It is a fun hobby, but knowing there is really nowhere to go to get fish in this town that are disease-free, I am finally throwing in the towel. Most of them share the same breeders BTW. I have endured too much stress in what was supposed to be a fun hobby and my kids have witnessed too much death for me to want to go any further. read more

Horrible customer service from the manager on duty tonight. Wont return an item i purchased last night due to "new" return policy. Don't waste your time or money here. read more

Love it here! I come here all the time with my dog and they always are so kind to me and her! They also help me out with fish all the time and are so helpful! Hannah is always so helpful and cheerful and it's just such a pleasure to talk to her every time I go! She even helps me find items online to be able to get them at a better price! Katie is also very nice and helpful and gives me lots of helpful advice on my fish! There's also a nice gentleman that helps me with my cichlid too but I was never able to catch his name, I believe he is the fish staff head or leader? If you're ever looking for someone who will really help you go to this Petco! read more

I just had the worst customer service by the GM manager at the Tenecula Petco. I am a purchaser of just food for dogs for my pets. I spend approximately $275 on dog food every six weeks. So you good say I spend quite a bit of money on dog food for my pets. Well one my dog is now allergic to one of the flavors. Today I went in to exchange for another flavor. The GM then told the associate she would not be able to exchange since it was purchased over 30 days ago and could not make an exception. I guess she would like me yo take my business elsewhere. Horrible customer service. To top it off she couldn't even tell me to my face had to have her young sales associate tell me. read more

I'm a returning customer, and tried to book a grooming appointment. I used to be able to book online easily. Now they want you to "register." I tried to do so, but kept getting error messages. Since I can't register, and they never answer their phone, I will have to find a new groomer. So disappointing. This was at the Temecula location on Winchester. read more

We were new to the Temecula area last year & I was looking for a new groomer for our little Papillon mix. Tried out several groomers (with high hopes) and I was getting disappointed every time. Then we brought Baby to your Petco & she was taken care of by Renee - my lucky day. Renee took great care to give our dog the most perfect haircut. She was the only one to do exactly what I wanted. She really cares about the customer. Even Baby was proud of her new look! We're not going anywhere else! read more

I've been to many Petcos and have been a long time customer for pet supples and pet themselves. I went in the other day and noticed they had an albino freshwater lobster in a tank with some cichlids. I wasn't originally intending to buy a crustacean when I went in, but the poor guy was being harassed by the fish, and even got some of his antenna bitten off. I looked for a sales associate to help us out in getting him and left my boyfriend to watch over the lobster and make sure the fish wouldn't bite him. The "aquatic specialist" they had was rude in nature and gave us a very hard time about getting him. I explained how i had a smaller 10 galloon tank with some fish that I would put the lobster in at first, and as he grew transfer him into a 75 galloon tank after. Every time I would explain something he'd just stare and say "I don't recommend that". I understand being concerned about making sure he goes to a proper home, but I'm well familiarized with tank sizes and hiding spaces, and the poor little lobster was being housed with aggressive fish in the store that probably would have stressed him out or bitten him to death. The rest of the store and employees were great, but the "aquatic specialist" sure seemed to have more of an ego trip going on :( very disappointing when I was just trying to provide a better environment for the lobster. read more

This review is to call out a very special and amazing, employee - Hannah. Hannah is the most professional and courteous employee I've ever come across in my life and I say this without any exaggeration. Long story short, I've had trouble with multiple accounts linked to my phone number and despite numerous attempts to fix this with the dedicated support number it's never been fixed. I made mention of this to Hannah- she called support for me and in a matter of minutes had my accounts linked and my points available to use. I've mentioned this exact issue to no less than 10 or more employees ln the last at multiple Petco locations, as this problem occurs every single time I check out. The response has always been, please call the number on the receipt and they're the only ones who can help. Hannah is truly extraordinary in her ability to problem solve, our the customer first, and do the right thing all without any coaching from anyone else. I wish there was a way to clone her exactly and put her at every store. To the store manager Naz, you have an incredible employee and I imagine this also is attributed to the standard you teach your employees to operate by. Kudos and I hope this message is received by corporate and this employee is recognized for her epic skillset and natural personality. Thank you so much Hannah for your help today! read more