I recently took my dog here for a bath, the girl who took care of him did a FANTASTIC job, unfortunately I didn't catch her name. It is reasonably priced and I now have a happy Pup. I will definitely be back! read more

I took my 4 pound Pomeranian Taco here for a sani-groom, ear cleaning, teeth brushing, nail clipping, and anal gland expression. Chelsea was so sweet to Taco and he did well. He gets really nervous. We came in early and had to wait until the appointment time. The price for the services was $27. I gave her a 20% tip. I think that is customary. They suggested a dental gel that they use to clean up more plaque from his teeth and said I could return it if it didn't work. I'll try it out. They were done with the services in less than 30 minutes. I will be back for a full grooming soon. read more

Went today for my 2nd visit and had a great experience. The customer service agents were attentive, and proactive about making sure I found what I was looking for. When questioning staff about different products I found them very knowledgeable. So recommend. read more

This is my usual stop for hamster and now kitten supplies. The staff are nice and friendly. We adopted our kitten here at the HSSV branch here. Mariya was so nice and helpful with the adoption, and she even gave us her email to contact her if we had any questions. Really appreciated that. I'd highly recommend adopting here. They have lots of hamster supplies too. Also you can look at petco.com and get better deals than in store sometimes on supplies. read more

My husband and I visited Petco today for help with our first freshwater aquarium. The selection of fish, plants and tank decor didn't seem that good (maybe because it was just after Christmas), but we received great service and advice from "Christi". She spent lots of time with us, answering all our questions but never pressuring us to buy things we don't need. Her assistance was very helpful for us rank beginners, so we purchased a few useful items and plan to return when we are ready for the fishies. read more

This store gets five stars because they save lives! Part of the face lift to the store will be an Adoption Center for cats, rabbits, guinea pigs, rats, hamsters, and mice. The Adoptions will be run by Humane Society Silicon Valley (http://www.hssv.org/adoption_petco.html). They are planning on opening early November, you should check it out! read more

Petco usually has everything I need for my cat. They have better prices on pet food than the grocery store.

Laura the store manager is awesome, always happy to help! I'm glad that my family and I purchase almost everything about pets at this Petco. Thank you Laura and all the staffs for your wonderful customers services read more

Sheryl was great! As usual. She remembered me mentioning My dog, Sheba, and how she sheds alot! She recommended a shampoo and conditioner, brushed her thorughly, it looked like a new puppy! Thank you Sheryl! read more

I have been bringing my dogs to this location for 3 years, that stops now. Their groomers do not do the 7point check or communicate with you after the appointment. On several visits my first dog's nails were all jagged, uneven and some looked like they weren't cut at all. So today we asked Leanne to do them again because we were not satisfied with the work, and Petco supposedly has a 100% satisfaction guarantee. Leanne gave total attitude to the owner and the dog. I had previously stopped taking my second dog there after her last visit. They did not do any of the services I asked for, and her hair cut was so uneven and choppy it looked like they used kindergartner's safety scissors!! My dog was so skittish that day after her visit. I called the store asking for a manager and I got Edith the assistant manager. After telling her everything, she said all that will be done is to review policy with Leanne. Petco obviously does not promote customer service to the people or pets. So long Petco read more

Do not by any means go here for a haircut for your dog! Terrible terrible job there are some patches of skin on my poor puppy, and they don't even inform you how much they trim it. Do not recommend at all. Especially for $80 read more

Do not expect any customer service at this store. Pathetic service and they do not care when you go back with a problem with your water quality of the fish tank or any questions related to that. Also the store is empty customer wise, and still no one to come and help you. read more

BEST SERVICE GROOMERS!!!!!! this was such an amazing experience. Took my pooch their for a bath and haircut, The girl who took care of him was a doll and my little girl left looking FAB! I highly recommend this place. read more

I think that this store is great- ESPECIALLY the grooming department. Proof is that my dog enjoys going there- they not only treat the dogs well, they also do a great job! Yelp can do a disservice to establishments like this and I want the public to know that the grooming department, in particular, is TOP NOTCH read more

Pretty good PetCo. Nice wide aisles for walking around with your pet. Large enough selection of food choices for dogs and cats. Just okay pricing except when they have sale bins. There's grooming in the back. read more

This Petco always has a wide variety of brands and items, and tends to be in full stock. It's hours are consistent and the staff is helpful! The grooming section staff is particularly talented. They are always kind, attentive, and good at their work. they are also very responselive via phone! read more

There are very good prices. The adoption center is great.There was good service. Overall everything was great.

I'm all for shopping local, but I just paid $63 for 3 doses of Frontline+, while Amazon had it for $31. I needed to get it on my dog, so I bought it, but I feel totally ripped off. I know they need to pay for an actual store front, but 2x is too much. read more

Review for Petco - Sunnyvale, CA 94087 , Mon Dec 15, 2008 I checked out Petco betta fish section today. What a disappointment !!! They had 2 racks. One the rack had about 25 bettas in those small little plastic container, and all the bettas in this rack seemed like they had not been taken care of forever. To my dismay, 2 half-moon bettas were dead, water in their tiny container had turned to some whittish slimmy water. 2 other regular bettas dead as well, 4 other dying, either lying sideways at the bottom or top of the water. I quickly advised one of the worker there, and she promised to check on the betta right away. I'm going back there tomorrow to check if things have improved. I'd expect better from PETCO (by the way the PETCO in Santa Clara is fine, all their bettas are healthy at the moment) read more

This was my first visit to this Petco and it will be my last. I went into the Sunnyvale Petco store to use the self-service dog wash for the first time. 2 of the tubs were out of order. they had been unusable for a long time. the only one that was available had dirt, hair and wet towels from the previous customer in the tub. the floor was wet and there was black dog hair on the platform next to the tub. it had not been cleaned by the staff after the last customer. when i called the attendant about this she acted irritated, and only told me that they were short staffed. she did a 2 second rinse and sprayed some disinfectant on the tub mat, but only on one side. it still had dog hair all over it. they had provided shampoo without conditioner and 2 towels...not sure if they were clean so i ended up using my own. her attitude was poor and she really didn't care if i stayed or not. i wanted to leave, but needed to clean my dog that day so that i could apply some medicine to her after her bath. the whole grooming area is run down and dirty. the entire tub room is very dingy and old. it is needing a serious update. in my opinion, if the Petco company can't offer a clean station for a simple dog wash, they should consider closing that area. most of the tubs were not working anyway. i just can't believe that the state of California would allow such a filthy place. the staff was not courteous and i will not bring my dog there again because i think it is so dirty. i can put up with poor attitude from staff, but not filthy tubs for me to work in. (ps. the dog was just fine- they do roll in dirt, grass, etc anyway) in the past, i have been to Pet Food Express self-service wash for dogs. it is about $5 more, but it will be the place i go from now on....CLEAN, better equipment, more supplies for the shampoo and courteous staff. bye, bye Petco. read more

Low turnover, great staff, Sarah the manager was just promoted from the ranks and she is awesome. They work hard and long hours. Never an issue with service. Caring staff. read more

I had a very bad experience at this location. To clear birds that are not selling, they post a marked up price and then reduce it to the regular price. I made an impulse purchase based on what looked like a really good deal. Two Orange Cheeked Waxbill finches for $15 each marked down from $59 each. Only to find later that the birds regularly go for $15. To make things worse the clerk damaged one of the birds capturing it. I accepted the bird for free, but had the horrible experience of watching it get dragged along the bottom grate needlessly. The poor thing lived, but has a splayed claw and damaged wing. Beware of 'marked down' pricing at this location and others. read more

This Petco use to have good adoption fairs. Now I really don't know what to say, the adoption area is small and there seems to be too many Humane Society employees crowding the little space that they have there. Also, not one of them asked if I was interested in adopting. read more

Sun conures are terribly cared for. Their tails are broken from not having the right perches. They shouldn't have to hang on their single toy to avoid hurting their tails. They need non parakeet branches, clean water and more toys. They also should have a better diet than just seeds. Disgusting and upsetting. I'll be calling the corporate office. read more

Today I visited Petco for the last time. I am beyond disgusted. It's overcast today, but still very hot. As I was headed into the store, I saw a pit bull panting in a parked truck in the parking lot. I went inside and told the first clerk I saw, who looked at me as if I was insane, but called the manager when I insisted. Of course the manager was nowhere around, so I went to a clerk who looked like he might at least be sentient, and I told him. He said, "It's cloudy." I said, "It's still hot and the dog looks like he is in distress.." He said, "We can't concern ourselves with what happens in the parking lot." he didn't even offer to make an announcement over the PA. NOTHING and NO SIGN that either clerk gave a rip about the dog. I walked away and Petco lost my business. I am not going to shop for the canine members of my household in an establishment that plainly doesn't care at all about dogs. read more

Our Welsh Corgi is just so cute , and was in need of a bath, he had rolled in Deer dung, Well, Ashley scrubbed and fluffed him to super cute and once again we enjoy walking him so much more when he is that clean. Thank you. read more

Bought some fish here, but found out they were infested with anchor worm! I came back to look again and the entire tank of goldfish had really obvious anchor worm hanging off them. Freaky and gross. Don't buy fish here! read more

I've given up on this location. They send out coupons to lure you into store but are always out of the products. This has happened 3 times so I've now crossed them of my list and go the additional mile to Petsmart. The mgmt either is poor at managing inventory or corporate is shady in its advertising read more

This was the absolute WORST petco I have EVER been to. Me and my son were in there tonight getting food n treats for his guinea pig and looking at the males when we tried to get the clerks attention and she says "were closing" , glares her eyes at me then walks away. I have been working in a grocery store for the last ten years so I know how important custhomer service is. So five minutes after I leave I call to let the manager know and she didn't seem the least bit interested. She tells me she will have a talk to her but I never said her name. I would rather go an extra 15 minutes driving down el camino to get to the next one than go here. It was a horrifying experience every time. The only reason I gave them one star is because it won't let me give them 0 stars read more

I've purchased fish and parakeets here. The fish seem to be sick more than usual with ick and infect my other fish. While the birds have mites and die mainly because they are old parakeets and hate being separated. I have not been aloud to buy fish because I have gold fish. Ridiculous right even though I have purchased fish in the past. Just don't say you have gold fish next time . Now I just go to kings aquarium in San Jose better prices no disease s and far more professional than petco. By petco read more

would not recommend this petco for grooming. i told them to de-shed my pomeranian and he came out raw, red and patchy.

Love the groomers. Always pleasant and friendly. I have been taking my four dogs there for a very long time. Lisa was our first groomer and now we have Becky. Both wonderful young women and caring for the dogs. I had to recently put down my older dogs about 2 months apart and Becky got a card for everyone to sign and a single rose for each of the dogs. She went above and beyond her job. She is very pleasant always and I will continue to take my other two dogs there. These people are under paid for the job they do and the caring of the animals. read more

I took my dog to get groomed, she came out great. Alisha did a great job. I will be going back to see her. Any young guys out there, FYI Alisha is freaking HOT!!!! You need to see her! read more

I took my dog back to petco it was time for a hair cut! Melinda did a really great job. She did a really good job, the girls in there really know there stuff. read more

Just spectacular customer service. They go out of their way to make sure you get your business handled. They are an awesome bunch! Thank you! There is one person in particular who is so cool. I cant remember his name but he has blond hair and is maybe in his 20's? He really went the extra mile to help me with finding me what I I thought I needed, then finding me something even better. read more

eh....this place seems to have gone downhill in everything, the most being customer service.

We are new to the area and needed our dog groomed on short notice. They did an excellent job, got us in same day and were very friendly and professional. We would go back. read more

Never purchase a Cockatiel from these stores. We purchased one in December. They assured us that the bird was in perfect condition, so we thought we were good to go. They said that he was only 6 months old. Within two months, we noticed that the bird "Jazzy" was starting to lose weight and puffed up alot. They told us that Jazzy was a young bird, but after diagnosis from this very reliable vet, he did not think that Jazzy was a young bird, nor was a male. Thanks to my friend who is an avid "bird woman", with exceptional experience and expertise with birds, and she advised us to go to a specific vet and we found out that Jazzy had Psittacosis, which means he should not be near any other birds until healed. This is a very serious disease, which has to be treated by doxycycline, and all birds in that store were near Jazzy were also infected. The cost for this care requires six weeks of shots and they cost up to $150 - $200 per shot, plus costs of diagnosis and blood tests. They said that he was a "boy", but the vet assured us that if we really wanted to find out what it was, the would be an additional $200.00. Obviously, they get these birds from a less than desirable place and Petco just sells them for profit. If they really genuinely cared, this would not have happened, and Jazzy would have received the care that was necessary, prior to selling him. This is totally unacceptable and we have lost all respect for this store. They are a JOKE! read more

Each time I've gone there to get birds which fortunately ::touch wood:: have been healthy, I've walked into a nearly vacant store. One cashier working at the front and not one other employee in sight. After I looked around and determined my needs, I went to the cashier who already was trying to explain to a customer how to fend for themselves in the back of the store. The cashier told me, "well it will be awhile because he (the bird guy) is with another customer". I asked for a an approximate time frame and got a shrug and "no idea." Several thoughts ran through my head; do I come back and risk having what I came in for gone?; do I wait in the store -- which is really hot -- now that I've had a chance to stand around and wait? How hot will the car get & will it be too hot to transport the birds? Instead, I decided to take pictures of the faces of the little birds I had hoped to bring home plus a few other baby parakeet pictures, because who can resist babies? More customers are now walking into the store and I'm getting very anxious. I'm thinking it must be over 100 degrees in the car by now and I'm concerned how quickly the A/C will kick in with live cargo. I'm also thinking of names for the birds I'm hoping to bring home if ever "The Bird Guy" will finish up with the reptiles. Suddenly, I hear a voice behind me, "Ma'am, you can't take pictures of our birds." I'm looking around thinking she cannot be telling me that I can't take pictures of the birds I'm intending to buy - but no, she was. I tell her, "I'm waiting for The Bird Guy to help me buy these birds I'm taking pictures of", but she claims she can help me & yes, I have to stop taking pictures. So I point out the two birds I want & I ask how old they are. Petco: "Well, they are, I believe, three weeks older than the male and he's been here longer." That's great, so hold old is he? Petco: "I'm not sure, but they must be young because they haven't laid eggs yet." Thinking how completely unhelpful that exchange was, I again point out the birds, and she goes into the enclosure get them. From the outside of the display, I watch her chasing them with a net. I offer to help her, but she exclaims, "No, we can't allow that." when promptly one of the birds escapes the cage but is still inside the display. She catches the other one. In the meantime, "The Bird Guy" walks up and stands next to me. I tell him, "I've a very easy technique to capture the smaller birds" and I tell him how to do it, amending the technique it for the display., In the meantime, the cashier is still chasing the first bird around in the enclosure. I explain to "The Bird Guy" how my technique takes less than a minute & is far stressful on the bird. I strongly suggest he try it sometime. Cashier is still chasing the first girl around, but finally calls out to "The Bird Guy" to come into the enclosure & close the door & to hurry. I panicked for the next few seconds wondering if the birds were injured or stressed to death. A moment later The Bird Guy handed me a box and I heard little bird feet hopping but I worried all the way home if they were both okay. Fortunately, both birds arrived home in tact. I'm taking them to my vet tomorrow to make sure they are healthy - as I never trust the health certificate. In better news, this beats the last time I went there, when I noticed one of the cockatiels I selected had a broken blood feather. The person assisting me asked me if I still wanted the bird. Yes I did and I took her cage mate too. I couldn't risk leaving either of them there! The blood feather resolved itself by the time we got home -- but I was ready to take care of it. read more