Giving credit where it's due. This Petco (Cobblestone) has a great selection of live rock. Just look at this beautiful piece I got. They have all three sizes, small medium and large in stock. The rock I bought was considered small size and is great. The store has recently updated all its tanks and has some cool Saltwater Fish in stock. So if you are in need of live rock, get them now, they had a bunch. read more

Petco - A picture speaks a thousand words, just look at this beautiful live rock. Thank you Petco for making my Micro Reef possible. - Pet Training Near Me - St Augustine, Florida

To whom the gentleman was today that did our puppy Ginger...I just want to say thank you so much! She had surgery and had some type of mess going on. She came back looking better than ever! Did not get your name, male groomer on August 14th, 2025 around 2:30. You're amazing.. awesome work! read more

Petco - The work this groomer did .. Love it - Pet Training Near Me - St Augustine, Florida

James is amazing! He's helped me find what I need every time I come in! He knows the store well and he's very kind! Thank you!

petco is great for a pet store. not my thing for boarding or grooming though - I prefer to support small business read more

Employees @ the groomers are so rude! A lady fell outside and everyone (the staff, 3 employees) just watched her from inside and didn't feel the need to go out and check on her. Then was rude to me when I helped the lady inside the place to get her dog. I asked the groomer if she would help her to her car with the dog she had just fallen outside which she knew I saw her watching me help her from the glass window...Proceeded to get snappy with me and said, "She's my client I got it." In a rude smart *** way and looked me up and down as if I was in the wrong..do better next time help your client up in the parking lot employees! read more

I had to go to petco today but I purposely went to this location to see if the reviews are true, in my experience they're not! Staff was very polite and checked in on me to help me find what I was looking for. The store was clean, well stocked and organized. All animals I saw (mammals and reptiles) had clean cages, fresh food with appropriate diet, were active and/or actively eating, and looked healthy! read more

Well where to begin Petco is one of my favorite places to get pet supplies but this location makes me stay well away and go to PetSmart or pet supermarket they seem to not care about their customers at all but all I can say is if you need to use the restroom here bring your own toilet paper both times I came to this location the bathroom was fresh out but truly if your out of toilet paper atleast put up a out of order sign please check on your bathrooms more read more

First off I give Angie and the groomers 5 stars they are awesome. This review is for my experience with the cashier. I was at Petco St Augustine, yesterday to have my little Yorkie , Willow, groomed. Angie is fantastic. Friendly, polite, listened to exactly what I wanted and delivered perfectly. I unfortunately however had an altercation with the cashier Jill, upon trying to pay for grooming services. Both Angie and her manager took the situation seriously and acted in the utmost professional manner. I would like to express my frustration with Jill the cashier at Petco St Augustine yesterday. Jill acted in a very unprofessional manner towards me. I was standing in line to pay, observing her checking out a couple in front of me. Jill was seen struggling with register, having left the register twice, she had to call manager over once etc... all good, took a very long time, I understand there was some issue, these things happen. However after she finally wrung up these customers she broke into some small talk with them as if I wasn't even waiting in line. Never acknowledged me and never apologized for the wait. I confronted her on this and she full off launched into calling me a horrible person, a bitch, and some other choice words I can't mention here. She said I was a bad dog owner, that poor Willow, had to have me as an owner! She read off my name and started calling me by my first name during the argument!!! Then as I put in my credit card she said press decline on the tip because I am too horrible of a person to leave a tip. (I paid Angie a cash tip btw Jill) I told her that she doesnt even know me, or anything about me. All I did was ask if there was a back up checker! I asked to see the manager, she said he wouldn't believe me because she is the nicest person! If I wasn't so upset, I would almost have to laugh at how crazy this argument and this woman was, but seriously Petco this is no way to treat customers. Petco management, please feel free to reach out to me for any additional clarification. My phone number is with the groomers. Thank you read more

Do NOT get roped into a subscription to Vital Care. If your dog can no longer go to groomer and is on hospice care, you're stuck paying monthly until the year is up, regardless of whether the grooming shop also agreed my dog was too old and they can no longer handle her. I didn't sign up for the store item benefits, it was for the grooming AND they have no vet services. I contacted corporate office several times and vital care several times. They just don't care. Also my samoyed's coat is destroyed. She's 11 yrs old and sammys take 2-3 years to grow back a coat as the hair follicles get destoyed if shaved! I didn't ask for a shave. I may have to look into the legal issues here. It may be a typical subscription scam like a gym membership, but ruining my dog...they should just let me go! What they did to her should be illegal. read more

DO NOT GET YOUR PET GROOMED HERE! I wanted a sweet puppy cut and even showed pictures. They didn't charge me and followed to say that they didn't groom him like the pictures. My dog was trimmed so short he looked like a rat. read more

Don't keep appointments- overbooked. If you book an appt after hours there is no guarantee they can actually take you. even if you had 2 confirmations-one after booking and one the morning of. I booked online like their phone message says to... and they cancelled saying they had no room. Funny that it gave me an option for ONE specific time as the only time available and then suddenly their system doesn't take into account how many dogs are there? read more

It's just a Petco, nothing special. The "customer service" is where this location really shines. The employee issued me an incorrect refund and then referred me to her manager who argued with both me and my boyfriend, in front of at least ten other customers, for a solid fifteen minutes before throwing her hands up and telling me to call customer service... Over $18.99 that her employee mistakenly deducted from my refund. I'm pretty positive they just didn't know how to correct their mistake. I hope it was worth it cause I won't be back. read more

Store was great til I tried to checkout. Cashier was horrible. Had a little challenge with my credit card because it's chipped, which led the cashier to have to repeatedly run the card. She continued to tell me that I was pressing the wrong button's however I was not. She called the manager over to help her and when she was finally able To successfully run my card, she apologized to the manager. I asked her why she chose to apologize to the manager but not me. I got the deer in the headlights look. I shop at Petco because I'm a pet provider and Petco, historically, is better where animal welfare and rights are concerned , But I refuse to spend money at a store with incompetence like this. read more

Katie at Petco always takes care of Thomas our little 170 pound baby!!!!

I wanted a full groom for my dog. They decided to do a puppy cut. I know must take my dog back Wednesday to have it fixed. The customer service sucks. It seems like a inconvenience for my call. read more

James at petco cobblestone was absolutely Amazing! We usually shop at Petsmart because that is where our groomer is but seeing how helpful he was definitely made us a petco customer from now on. He helped us to find all of the items we needed and was so knowledgeable and took the time to explain each product to us. Thank you so much:) read more

I love a store where you can bring your dog. In Europe, some major department stores and boutiques let you bring your tiny dog into the change rooms. In North America, we are apparently prudish on this front. And that's straight up embarrassing! So anyway, back to Petco. They are close enough to my house that I can pop in there and grab dog food on my way to the supermarket. Also, I'm pretty sure my dog and I have met all of their staff. They keep giving her treats, we keep coming back. She completed puppy level one obedience courses there, before going someplace else. But she had a good time while there and learned the basics. Go here if you want a good time shopping with your pup for organic gluten free food and Tuffie toys. Oh and collar slides. I get all her fancy collar slides there. And she's hella stylish. Believe that! read more

I have a rescue dog who I didn't know her breed and when she got cleaned up and groomed they told us our dog is a Belgian Malinois. We've been taking her to petco now for 3 years and our groomer is excellent and professional. I thought of going to other places but this is the best. Thank you Katie! read more

Petco - Katie our groomer with Greta our belgium malinois - Pet Training Near Me - St Augustine, Florida

Velvet is absolutely fabulous with my 50 pound Labradoodle. This is probably the fifth or sixth time I have taken her back and velvet always does an excellent job and is so gentle with my baby. Gracie has a hurt back leg that will not get better and velvet is very cognizant of the issue. I am extremely happy with how Gracie looks after spending the afternoon with velvet. read more

The grooming place is horrible DO NOT GO there. I called to make an appointment the girl i spoke to on the phone said bring your dogs over . I did and once we got there bcs they wanted to go home denied ever talking to me cussed. When i told them word for what she had said she said oh yeah but i never told you to bring them in mind you when i called she was on speaker and my husband heard her when he told her you did. She told him your pissing me off right there in front of everyone she was so rude the place was dirty and had 2 dogs whimpering wet while they she did a third one HORRIBLE customer service horrible groomers i cant believe petco hires ppl like this so unprofessional. Save yourselfs the bad experience go somewhere else. read more

Petco is a national chain of stores that sell pet supplies and offer grooming / boarding, and in some stores veterinary services. This Petco is virtually identical to every other Petco store I've been in all across the country. You can bring your pet into the store to shop with you as long as they are leashed and vaccinated. I will start with the positives of this store- it was very clean, very organized, and well-stocked. The majority of the store is dedicated to cats and dogs, but there are also areas dedicated to reptiles, birds, fish, and other animals. The cat and dog areas feature dozens of different types of foods, wet and dry, leashes, collars, toys, treats, and more. There is a pretty large selection of different products for all different pets, and anything you don't find, they can special order for you. The negatives of this store are pretty glaring, which is why I rated it at 2 stars. For a national chain specifically catering to pets, their prices are extremely high. You can buy pet food and snacks about 25% cheaper at Target or Wal-Mart. The only reason to buy food at Petco is that they stock a lot of organic or specialty foods. The other downside to this store is that there never seems to be enough employees around to help. There are only 3 or 4 registers in the store, and I've never seen more than 1 open at a time, regardless of how many people are in line. They seem to be friendly and knowledgeable about the pet products, if you can find them. I don't necessarily hate this store, if you do need to find something for your pet, you will no doubt find it here, just be expected to pay more for your products. read more

I was first in line on Black Friday. Special mystery gift which only the first 25 get was a half size nylon tote. Wouldn't even hold all my purchases. Live and learn-- next year it's off to Petsmart read more

Horrible place. I went there with my dog and the lady didn't seem to care on helping me. As I was talking to her she was more concern on getting on the phone than talking to me. I waited for her or any of the other 3 employees that were available and none of them seem to wanting to help. Then this poor dog was crying while getting his nails cut. Thats when I said hell no thank you. I love my dog to much to leave him with this people. To make it worse. The lady was screaming at the dog for crying. Telling him why he is making things difficult for her. Than she turned around. Didn't realized I was there. Horrible experience!!!! read more

I'm in the process of "cycling" our new fish aquarium and was looking for tips on getting the ph to a manageable level (7.0-7.2). Our ph was quite high at 8.0, and there are all kinds of different perspectives and philosophies about how to lower it. Without going into too much detail (I never write complaint letters), the two associates in the aquarium area were seemingly quite annoyed with my questions. I simply asked what the ph of their tanks were and that I was more interested in using a natural means of lowering my ph rather that resorting to chemicals. I mentioned a few things that I had found online after doing quite a bit of research. One of the guys (I'll call him Professor Pompous) was obviously starting to get REALLY annoyed at my line of questions as his attitude became increasingly abrasive and EXTREMELY arrogant and condescending, going so far as to tell me that I would never be able to successfully establish a community fish tank without adding chemicals and using only spring water in my tanks. Bottom line: Bad, bad, bad experience as a customer and bad, bad, bad information regarding my particular situation. Maybe I caught him on a bad day....I don't know. I'm pretty easy going, but I don't appreciate being treated like I don't have a clue what I'm talking about and being talked down to like a child. Won't be back. read more

I took my kittens to get their shots and get a feline lukemia test. The horrible "vet" was so mean to my animals. He completely covered them up in a very dirty towel while he tried to draw their blood. They were terrified. It was such a bad experience. I'd pay whatever it costs to go to a real vet. This place is what I would call a puppy mill mentality. My cats are well cared for and they were terrified. My cat could not quit licking her leg where he'd drawn blood. WARNING . . . do NOT go here. There are many other affordable places where the people you're dealing with are gentle and loving. Very scary experience. BEWARE! read more

This petco is fantastic... EXCEPT FOR THE GROOMING SALON. And by grooming salon I mean one person in particular. The groomer Hayley is horrible. She is rude, nasty, and doesn't care about any person or dog that goes into the salon. I have heard her on multiple occasions complain about my dog and other dogs, I have seen her be horrible to customers, and she is always complaining about how she doesn't want to work there IN FRONT OF CUSTOMERS. If you don't want to work there leave, why torture what seems like not only the customers and dogs, but the employees as well? The other employees were amazing and so friendly, but when she is around you can just tell the atmosphere changes and it is sad to see. read more

We were vacationing in the area with our Labradoodle and she needed a groom. We presented ourselves and were lucky enough to get Tasha as groomer. Now, there are not too many groomers who "get the labradoodle cut". She did. She came out looking great, and smelling even better. Tasha was professional all the way. Now, I must mention that my dog is a young Labradoodle, and nervous. But Tasha handled her beautifully, with help from her associates. Thanks for a beautiful grooming. When we are in the area again, will definitely be back! read more

Employees don't know anything but the have a good selection. The 1.00 a gallon sale is great.

Recently moved to St. Augustine , looking for supplies and fish for my saltwater aquarium. All I can say is wow , pretty bad.

Warning PETCO shoppers-I went after long deliberation to get a parrot and shopped Petsmart who had a GCC for $179. It didn't say it was a discount or sale and PETCO who also had a GCC for $399. I was very busy trying to hold the parrot when I explained the price difference and asked for price match. There was a discussion with the manager and the associate told me yes they would price match. We were going to leave with the bird but the associate suggested that we go home and get the cage ready for the bird. I called the exotic bird vet and they instructed me to buy a new cage instead of the used one that I was going to use and our family returned on 12-23-2015 and picked out a new cage and all the stuff for the parrot for the associate to tell me that they aren't price matching live animals. I asked why not when I was already told yes and the end result was the associate questioning whether or not the discussion really happened. I still had all my original paperwork when I came in the first time. Now, I call customer service.. Someone will call you back. No call back. 12-23, 12-24, 12-26, 12-27 and then today I spoke with Ronnie the Manager who tells me that if I look real hard I will find that exclusion on their website. He said he would call me back with the info on where to find it. No call back. I called him at around 3:30PM and he "just left"; however, after reaching customer service again, he called me back from Petco to tell me that I have to search for the words in Bing but do not open the website and I will see it on the search option menu. I followed his instructions but it is not on their website. Its fraud to advertise that you will price match and you don't. Its rude to tell someone to look hard and you will find it on their website and it isn't on their website. Its poor customer service to promise that someone will call you back and they don't. read more