I have multiple dogs, they recently spent a weekend here and they already have another weekend booked! The staff posts tons of daily pictures on Facebook, which I love to scroll through and see what my dogs are up to. They have a swimming pool you can have your dog go to if they like water. I do wish they had live cameras to watch what your dogs are up to, but that is just me being a crazy dog mom. They have tons of toys, collars, leashes, treats, etc. for sale in the lobby which is fun. The inside was clean and the staff at the front desk was very nice. I will be bringing my pups back here again & again! read more

We love Dogtown for our Daisy. She is a regular vacation dog at Dogtown. They let you book out 6 months for peace of mind. They know her routine, she comes home clean and happy. Staff is friendly and detailed in her care. Thank you Dogtown! read more

My dog had the best time! Staff were so friendly and helpful. I will go out of my way to take my dog here again. read more

DogTown, USA - St Augustine - My doodle was pooped after his overnight boarding - Pet Groomers Near Me - St. Augustine, Florida

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I have been taking my dogs to DogTown since we moved to Saint Augustine 2 1/2 years ago. They absolutely LOVE IT. I also love them. The staff is amazing. I trust them with my boys 100%! Special shout-out to Tori and Chelsea - two amazing human beings! read more

DogTown, USA - St Augustine - They celebrate our pups birthdays - Pet Groomers Near Me - St. Augustine, Florida

We've always had a good experience here. Our dog is very high energy and he loves going to Dogtown to burn off all that excess energy. He always smells so good when we get him the exit bath. For the price of everything you really can't beat it. The staff is always polite and they know your dog by name. read more

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Hard to see heading south on Phillips, but once you see it you won't forget it! Staff is friendly and super dog lovers. Brought the girls in for a visit before keeping them for overnights so we could go out of town. Gave us a nice walkthrough to show us their indoor pool for the dogs and fenced play areas for both big and small dogs. Large crated areas for their sleep and feeding times. When we got back after our travels the girls were slowly excited to see us and I could tell they were having fun there. With all the socializing our new puppy wasn't scared of much and barked less too. We have found our forever spot when we can't take dogs on a vacay. read more

We took our lab to Dogtown this past weekend and within 24 hours of picking him up he was coughing and gagging , runny nose and had a 105 fever , I took him to the vet and come to find out he has kennel cough which we get it ,it happens ...Well we get home and out of nowhere he won't let me touch his back and I noticed he had a little scab on him , whatever no biggie right? Again...This was all within 24 hours of picking him up from DT. So the week goes on , He is still sick and just not himself .. well now its Saturday I notice his back was weird and crusty feeling so I take a look .. well that little scabs, throughout the week turned into a lot of scabs that were bloody and gross and extremely painful, so off to the vet we go ... AGAIN. I called and explained to the staff and manager of dog town that my dog has never been to a dog park.. he hasn't been around any dogs in weeks and that it 100% came from their facility and how disappointed I was because I am particular on where he goes because of this EXACT reason. Actually this is the only place he's EVER been. Now it's Monday... We get to the vet and they tell us he has a skin Infection (staph infection) SO when I got told from the vet that he had a staph infection, I had them fax dog town the papers from both visits, I then went to call DT ( they asked me to contact them when we found out what it was) and surprise surprise they wouldn't answer my call.. it took me three calls for them to answer just to say "please hold" and click it over before I could say a word. He then had the manager come on the line... Through out the week I stayed in touch to keep them updated with how our dog was doing and what was going on (not that they cared) I was very understanding and polite the entire time. Although I was furious at this point but still I was respectful, never got angry or raised my voice , I simply explained my concerns.. While talking to the manager I explained something should be done I mean this had been not only miserable for my baby but also the amount of money we've had to spend between the stay over the past weekend and the multiple vet visits and two different antibiotics ... you'd think they would offer to reimburse his stay or I don't know pay one of the multiple vet bills. Which she told me "we don't do that" and I'm like well mam kennel cough is one thing but my dog getting a staph infection from the facility is absolutely unacceptable and she told me she would " Do some research on the skin infection because that's never happened there before " My thing is , It's not even about the money it's the fact I felt like they didn't care how sick he got.. they made it seem like it's common so whatever. They made excuses every time I told them about the skin infection, tried justifying it by saying "well only your dog and one other had kennel cough" or "well I've worked here for 8 years and never had this happen" I explained to the manager how I made it public on Facebook to get advice on if this has happened to others dogs and told her she should know I wasn't the only one who had issues at their DT and her response was "well yeah I know how social media works and I'm sure if you asked what all the good things were about dog town people would tell you" ... What does that have todo with multiple people telling me their dogs have gotten sick from their facility !? Anyways , we will only be using dog sitters at our home from now on.. I can't stress about my dogs health along with paying a few hundred dollars between the stay and vet bills each time. The staff brushed it off but thank god for the wonderful vet we have and our baby is feeling much better. And ever since posting this on my Facebook the amount of people who have had their dogs goto dt end up with kennel cough, skin conditions , paws being infected, coming home smelling like urine, unacceptable. Also he was fully vaccinated and up to date with all His shots including the bordetella vaccine that's for kennel cough. read more

A great indoor dog boarding facility with a doggie swimming pool. I have an english bulldog and it is just too hot for him to be outside in the Florida heat. The facility is clean and staff is friendly and I know my boy is in good hands when I leave him there. They do doggie daycaee as well as overnight boarding. They also have grooming services. My pooch is excited to go in when we go. It is his own vacation home. read more

Check in was great; however, when we I picked up my dog it was horrible. She smelled awful and all of her feet were soaked. I asked why and they nonchalantly said "she must've stepped in her pee". Are you kidding me? That's a lot of pee for a 5 pound Yorkie. She was starving and so thirty when I picked her up that she drank an entire water bottle. No way they cleaned out her "suite" or gave her water. TERRIBLE service!! read more

If there was a zero star I would have put zero. I've had dogs my whole life and have used daycare facilities in multiple states. In this area I have used Pet Paradise and they were excellent, great communication, lots of feedback each day on how your dog did. She was wiped out each day and soaked from playing in the pool and with all her friends. The webcam was great to watch her from work and seeing her having fun. Dogtown was the complete opposite of all other local daycares. Her first day I went to pick her up excited to hear about her first day, an employee brought her out and I leaned over to give her a hug and got up and girl was gone and I'm alone in lobby. I stood there stunned that no one was going to tell me how she did, did she adjust to new surroundings. Nothing not a word. This continued each day wit me a handoff with the leash and door closes. You must sign up for pool time and if you want pictures, I signed her up each day. 10 days she went there m, completely dry each day, not a single picture of her and she would take two steps outside and have to pee and poop so she hadn't been out of kennel all day. She was so full of energy when she got home, they did nothing with her. She was asleep before we got home at every other place. Waste of money, nothing more than a glorified kennel collection. Untrained young kids working with the dogs. Zero communication from staff as to how your dog is doing. Wouldn't take any pet there, plenty of places that actually care how your dog dies each day. Truly and utterly the worst experience I've ever had with a dog day care. Avoid this place, nothing but a money grab and they stick your dog in a kennel until you pick them up. Shame on you people!!!!!! read more

Our two dogs absolutely love this place! When they see the flags out front they get so excited! We have never had a single issue with them and they show complete love and respect for our dogs. Our pups always come home tired from all of the playing and we love the fact they post pics on Facebook! Highly recommend! read more

As a over protective dog owner, this is the only place I trust with my three dogs! The staff is wonderful! They always remember my dogs' names and what they like/don't like. Before going to this dog day care my 2 rescue dogs were terrified of men. The staff was so patient and helpful with socialization! Now, my dogs always start wagging their tails when they see we are pulling up! Their favorite activity is going in the dog pool. I really recommend this place! read more

DogTown, USA - St Augustine - Pet Groomers Near Me - St. Augustine, Florida

Nothing no to love !!! All inclusive pet resort indoor pool, spa, all Natural food & treat supermarket... Ruger loves the staff, and nothing bud great reports... read more

DogTown, USA - St Augustine - Pet Groomers Near Me - St. Augustine, Florida

I have brought my dogs into this facility several times and several times despite making the appointment a week in advance my dogs are not ready until the very end of the day! I bring three dogs in at once, costs me over $300 and they are not done at a reasonable hour. I am told first come does not mean first served. They book too many dogs at one time. I am done, I will not bring my dogs here again! There are a lot of other groomers in this town to do a better job! read more

Thank you, Melissa! Dash and Bunny were so clean and neat AND HAPPY after their visit! We will be back!

We've been very fortunate to have found DogTown a few years ago from a friend's recommendation. Our pup loves going; he happily enters the building each and every time we walk in and the staff know our buddy well: his food habits, his play habits, and his unique attributes. DogTown is affordable and the people that work there are the best! Employees have big hearts, helping place foster pets and give cuddles to all the furry friends that come through their doors. We've used DogTown St. Augustine for more than 50 nights in the last few years and we're always greeted with a clean pup that's exhausted from days of play and mental stimulation. We'll continue to refer friends and bring our own pets as well. read more

If I could leave 0 stars i would. I boarded my dogs here a week ago. I had to take my dog to the ER vet for a cough. He ended up having kennel cough. He was vaccinated prior to being boarded. I called DogTown to let them know that my dog has gotten kennel cough from their facility, since he has not been around any other dogs since then. I was told it's a risk bringing my dogs there. The lady on the phone seemed extremely non-caring or sympathetic of the situation. I hope they call everyone that boarded the same weekend to let them know that a dog came down with kennel cough. I won't be returning. I spent too much money boarding my dogs to be told "it's a risk" and another $300 for the ER vet. read more

This is so convenient they have a cute little store to buy pet needs and it's all healthy they do a amazing job on the grooming at the spa and the staff is really friendly there always willing to give you information about medical needs and more they also have a animal hospital called Saint Bernards animal Hospital the shop bill is not very expensive and it's for four years read more

Let me start my saying, i allowed myself some time to cool down and think before jumping to conclusions. Last week we dropped off our lab mix and eng. staffy for the first time there. I felt very comfortable there as they seemed fairly thorough. However upon arrival I noticed my lab was missing the top skin of his nose and was informed they washed his bed that morning because one of the two had "peed" his bed. FYI, he is now 3 years old and has never had an accident. Nor, is it likely of the other, but possible, so, i let it slide. As for the nose, the lab started rubbing his nose on the kennel into a bloody mess, which was why the bed was really washed, bc blood that has set in stains, HELLO, the bed is still covered in it. Zero, urine smell on the inside cushion. 1. his nervous nose rubbing is entirely his own doing and is NOT Dogtown's fault 2. however, that is why you have an "emergency" contact number! My father could have picked him up, but instead he suffered and caused bodily harm the entire time, yes, entire, as per the pictures posted on the 2nd day they arrived 3. when I called to check on them, I was not informed of this, only that my staffy was a bit skiddish 4. I was told my dog peed the bed in order to avoid the real reason This is not considered "care" read more

My dogs were recently in serious need of some grooming, and the place we normally take them had a 4 week waiting period, not to mention on the other side of St. Augustine, so we decided to bring them into Dogtown for some cleanup. When I first called up, the folks on the phone were very helpful and friendly. I was excited to learn there was no waiting period, and I could bring them in the next day, so I made my appointment, got the necessary information, and the next morning they were on there way. I've been past this place many times, it's pretty hard to miss- the huge dog paws bursting out of the building holding a bone that says Dogtown makes it an easy spot on the side of US1. Parking was easy, and I was impressed at how clean and how large the place was inside. The front desk people called the groomer up, and I was able to meet the groomer personally and explain what I wanted done and made a few special requests. The groomer was very polite, attentive, and best of all- cut their hair exactly like I wanted. The dogs looked great, and seemed to have a great time here. The price was average compared to other grooming places I've been to, but the facilities were very impressive. I can't comment so much on the boarding process here, but it looks like they have a lot of areas to play, and the staff is very friendly, welcoming, and caring with the pets, so I would assume they'd have a great time. Overall, very impressed with this place, and I will definitely be bringing the dogs back. Definitely recommended if you're living in the north St. Augustine / Palencia area. Give them a call or check their website for all types of useful info. Great job Dogtown! read more

Left the dogs for the weekend and now planning on leaving them for 10 days. Love the open play time and indoor facilities, especially during the Florida summer! Other places nickeled and dimed us - I was happy to pay a set price and be done. Very happy to have found this and can't wait for one to open in Jax! read more

Let me start by saying the people there are very nice....and that ends the positive feedback. We recently moved to St. Augustine and needed a place to board our 1 year old Jack Russell (11 lbs.). After the first boarding of six days over the new year, we picked her up and noticed she didn't smell very clean, though we paid for grooming ($45 - which was not more that a butt shave). Immediately after getting her home, we noticed she was urinating very frequently and seemed to constantly need to go outside. We took her to the vet and discovered she had a urinary tract infection and a bordatello like cough (she was up to date on her vaccinations). After $400 of vet bills, we called Dogtown and they said she was fine while she was there. I told them the vet said she probably didn't like using the astro-turf and held her urine too long, causing the infection. They had no answer for the cough. They assured me they would walk her outside next time and said they had a new air-filtration system to prevent the cough disease. So, we decide to give them another chance. This time, after only 3 days of boarding, she came home reeking of urine, her bedding was urine soaked, and she ONCE AGAIN had a urinary tract infection! So, it was back to the vet for another hefty bill. I would never use them again. read more

We've boarded our Weim here on several occasions. The staff is all very nice and even kept me up to date via Facebook while I was out of the country. My best tip is to make sure to buy the package (saves you money) and add a bath for pick up day. The bedding always comes back smelling horrible but that is expected. read more

Our dogs stayed a week in this facility and both of them returned home sick with Kennel Cough. All of their vaccines were up to date and I have to believe the lack of fresh air in the facility was the cause. We will never use DogTown USA again! read more

This was the first time my two dogs have been boarded here and I am so happy. They came home feeling tired and look like they have been playing a lot. My older dog does not get along with other dogs, but they set aside special time when there were no other dogs at the pool so my old man and his sister could play. I will definitely bring my dogs back here. We used to use Rover, but my girl stopped dog sitting and I won't trust anyone else except my mom or Dog Town now. read more

We absolutely LOVE DogTown!! Jasper has been going since they opened. He mostly goes for daycare and to swim and socialize but also gets groomed and has sleepovers with his friends whenever we go out of town. I am really convinced that he does not miss us the least bit when we leave him! You cannot say the word DogTown in my house because Jasper is at the front door wanting to go. I do not know what I would do without this great place! Despite the fact that Jasper goes all the time, the staff still posts pictures of him up on Facebook so that I can be jealous of all the fun he is having! read more

We have a teacup chihuahua and travel quite a bit so we have used Dogtown USA 8 or 10 times. We love them! Frank is great as is the rest of the staff but our Romi has a special place in his heart for George. George is always so attentive to our teeny chihuahua and Romi starts wagging his tail as soon as he sees him. It's great to know that I can travel for work (or pleasure) when it's not convenient for Romi to come along and know that he is in a safe place with his own suite. We've used their grooming services several times and have been pleased. the facility is clean and bright and there is always staff there 24/7 which is a big selling point for me since sometimes my planes get in really late. All in all, this is a much better option than boarding at a vet where they put them in a cage and leave them. They truly care for the animals and it shows. read more

We can't say enough great things about Dogtown USA! Each and every person there is very friendly, courteous, and treat and love our 2 dogs as if they were their own. Our dogs (Miniature Australian Shepherd and a Border Collie Mix) have a lot of energy. They can't wait to run into Dogtown for the day. When we pick them up at the end of a day care day, they run out and are so excited, you can tell they had a great time! Then they go home and sleep, as they are exhausted! Our dogs love all the people that work there. We board them often as well, and we get the same great experience. One of the little things I love is that they are wiped down with some kind of doggie wet one, so they smell fresh when we come to get them. They never smell like they were with lots of other dogs, even though we know they were. We also get our girls groomed at Dogtown, and they do an awesome job too! Which is hard, our girls have a lot of hair! We dont trust just anyone with our dogs, they are our children, as we dont have any kids. Dogtown has earned our trust 100% - can't say enough about them and can't recommend them enough! read more

We have two large extremely active dogs. We love Dog Town and the dogs LOVE Dog Town! Instead of being stuck in a dog kennel all day they get to play, run and swim! It truly is doggy day camp! We have taken advantage of their boarding and their Daycare a great many times. Never a problem and we feel good knowing they are getting plenty of activity when we have to board them for several days. The Staff has always been kind, gracious and friendly. We love this place and will continue to board our animals at Dog Town. They also have the best prices for two dogs and their hours for pick up are the best we have ever found. So a big Thank You to Dogtown USA and all the staff. We recommend you to any one we know looking for doggie care! read more

Been taking my dog here for grooming for a year. They get me in quickly for appointments and are always kind. Our grooming is $45 which is a bit more expensive than I would like, but they do a good job. read more

The only reason they get one star is because you can't post ZERO. We took our dog to Dogtown for boarding. A few days after we picked him up we noticed he was not feeling well. We thought maybe it was a bug of some sort so I called to see if anyone else had reported anything. The next day his condition got worse. He would not eat or drink water so we took him to the vet. After blood work and X-rays they found that he had something lodged in his stomach and put him in for surgery. We were told afterwards that the object (a piece of a ball) was stuck in his intestines and stared to rip them. They told us that if we waited one more day he would not have made it. I contacted Dogtown and the owner. I set an appointment to meet him. When I went to meet George he took some time to look at the object that they removed and seemed concerned. He then took me on a tour of the facilities and showed me all the rooms. There are multiple balls in the pool area and toys throughout the building. I told him what we went through and the time line given to us by our vet which fell in the time Noah was in their care. He told me that he found it hard to believe that a large piece of a rubber ball could be stuck in a 40lb dog.... He then offered me a refund for Noah's stay and free boarding for both of my dogs for "a really long time". Today he sent me a text saying that after his vet spoke to my vet and I email him all the medical info they Dogtown would not be taking responsibility for any of it and that Dogtown does not allow balls in their pins or play areas. My issue with that is the multiple pictures of dogs playing with balls on their website, yelp page, Facebook, Google etc etc Just because a business looks like a pet loving responsible place doesn't mean they are!! read more

Back in Jan I left my dog at Dogtown USA. When I picked her up she had a foul smell. I've never smelled anything like it. Also, her "girly part" looked different. Thank God she's fixed. The staff was nice and friendly but something definitely happened to my dog. I will never use them for boarding again. read more

Just moved to the area, used Dogtown once for daycare. My dogs smelled horrible when I picked them up (like a dirty kennel). Tried grooming today, explained what I wanted. I got a call several hours later warning me about their appearance and telling me how matted my dogs were and about their behavior. My dogs are 5 and 7 and have been to several groomers. They are groomed every 8 weeks and brushed in between. It was like she wasn't even talking about my dogs. They are full breed Keeshonds, long full coats that get blown out. I was horrified when I picked them up, they were not groomed they were COMPLETELY SHAVED! I have never seen anything like it! Cost me $140. for both, got that refunded when my husband called and freaked out. I'm not even sure their coats will ever be the same. I asked her if she ever groomed this breed before and she said she had. AWFUL experience, we will not be going back. They refunded our daycare package as well. read more

Wouldn't board there if they paid me both of my dogs got sick over 400.00 in vet bills owner is a smooth talker I can't prove one of my dogs got sick there but he did pay for my other dog's vet bill. We frequently board our dogs at another establishment and NEVER had a problem. read more

Always a great experience. They take great care of the dogs and my dog get so excited to come and play. We especially love that they have a swimming pool!! Highly recommended. read more

I recently had my dog Roxy her for the weekend and we were very impressed with the staff, the policies and overall presentation. If things continue at this same level, we will leave our other Day Care establishment behind. Good job Dog Town. read more

I left my two dogs, Scout and Scarlett, here for five days. They were well taken care of and happy. When I'd boarded them other places before they were obviously unhappy when I picked them up and acted mad for a few days. I loved how I could call and talk to their handler and find out how they were doing. They even post pictures on their Facebook page! I would definitely recommend them and would use them again. read more

We love DogTown, USA and so does our pups. The facility is clean and the dogs are well taken care of. We have never had a bad experience and recommend this boarding facility over any others in town! read more

This review is for Dog Town USA in Jacksonville FL.on San Jose Blvd. Since I could not find that address I'm leaving the review here - DO NOT LEAVE YOUR PET! I, like a previous reviewer allowed myself some cool down time before writing the review. We left our pets for 2 days... thank goodness it wasn't longer. Our 2 Cavalier King Charles Spaniels were bathed before taking them. We brought bedding, food, food bowls, treats and provided an information sheet. We asked them to leave their harnesses on and not use the choke leash (which a manager also told his staff to do). When we picked them up...we cried. Charlie reeked of Urine so badly (like a bum who relieves himself in his clothes and hadn't changed them in a month) - Charlie has NEVER had an accident since potty training 9 years ago - and he was so filthy! How can a dog get that dirty indoors? and in 2 days? As we bathed him, bits of his pads were rinsing out from his paws. Emma, though not quite so stinky, was also filthy, had something sticky on her, and her claws were bloody from clawing. (She will do this when stressed - but we were told we would be called...no call...) Then we noticed that the bedding, which should have reeked from Charlie, smelled like our fabric softener (we washed it before we took them), the food bowls were clean and smelled like our detergent, as did the water dish, which was bone dry. Charlie has OCD about his water dish and water - which they were made aware of. Charlie also slipped out of his harness OUTSIDE because it wasn't put on him properly... it shouldn't have been off to begin with. We called and spoke with Cierra (sp) the Manager. She apologized. That's it. Oh - they did not check vaccinations, and they have no policy on flea control. Keeping an eye on the scratching they now are doing... Disgusted. read more

Our dogs love this place! The owners and staff are wonderful and very professional. Our dogs are important members of our family and we are so pleased with the care they receive when they stay at Dogtown. We highly recommend Dogtown. read more