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Hounds Town - St. Augustine

5.0 (3 reviews)
Closed • 6:30 am - 7:00 pm

Services - Hounds Town - St. Augustine

Pet boarding

Pet transportation

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Pet Paradise St. Johns - WGV

Pet Paradise St. Johns - WGV

(17 reviews)

So my boy is special. He's going through puppy growing pains and he's not fixed either yet. He's 8…read moremonths old. It's been 4 boardings now (confidence builder & had new people at our house) so my review I can say is from comfortable experience. I CAN'T SAY ENOUGH!!! Alison is the manager who has become my boy's bestie & is HANDS DOWN the most genuinely compassionate & caring person!! She gives us incredible feedback which has also been helpful during our offsite trainer. She is incredibly mindful of not overly stressing him. She ALWAYS goes above & beyond & this has clearly been passed down to her staff. Maia has also been so amazing with my boy as well. There are also others I wish I knew their names who are so understanding and greet you in a caring compassionate manner up front. They are so understanding that this process is also not easy for the pet parents too. My boy has even been able to get 2 baths now and ears cleaned! We can never express enough how much our experiences have meant to us in how they care for our boy. I wouldn't go ANYWHERE else. They have grooming services and if your doggie is more social they have group play and a pool also. Cat area is available also. They have cameras on the outside areas that you can possibly get peeks during the playtime also.

We had to drop our Frenchie off while we traveled to Savannah, GA.. our first time ever boarding…read morehere. Staff were very friendly.. I received pictures of her playing.. I could definitely tell she had a great time there!

Preferred Pet Care - We love our clients and am proud to be there top choice!

Preferred Pet Care

(8 reviews)

I have been leaving my dog at Preferred Pet Care for about two years. He absolutely love it there…read more It's a family owned business and the owner has the ultimate passion for pets. Highly recommended.

STAY AWAY!!! You've been warned…read more Here's what happened to us.... 1. NEVER CALLED BACK. When I arranged to have my dog (Milo) stay with Crystal we began talking through logistics but then she had to jump off and she said she'd call me right back. A couple of days later, after not hearing back from her, I called her again. She said she remembered me and tried calling me back but, "must have had the wrong number". Not sure how she could have had the wrong number when your phone shows "recent calls". 2. NO DOG TOYS. No dog toys in sight, inside or outside. 3. WENT RADIO SILENT. I heard from her on Sunday at 9:49am. After not hearing from her on Monday, I texted her on Tuesday at 1:58pm, No word back. I texted again on Wednesday at 8:08am. Still silence. I then texted her later that morning at 11:10am, left a voicemail at 11:43am, sent an email at 11:48pm, and a FB message around that same time. Lastly, I left her a missed call an hour later at 12:43pm. To summarize, I sent 3 texts, called 2x, and sent an email and FB message after not hearing from her in nearly 3 days. (She claimed I didn't give her time to get in touch with me because I only sent the email and FB message 1 hour prior to us connecting via phone. However, that disregards all of the texts and calls I made in an attempt to reach her before that.) 4. ONLY PICKED UP WHEN I CALLED FROM ANOTHER NUMBER. 5. CLAIMED SHE NEVER GOT MY TEXTS, VOICEMAIL, OR MISSED CALLS. When we did connect, she claimed she never received any of my texts, my voicemail, or my missed call. I believe she doesn't realize that the iphones show when texts have been delivered. 6. YELLED AT ME FOR THE MAJORITY OF OUR CALL. 7. WRONGFULLY CLAIMED I DEMANDED MILO SIT ON SOMEONE'S LAP FOR 2 WEEKS STRAIGHT. Not only did I never request he be in someone's lap 24/7 for two weeks, but that wouldn't even be feasible... I told Crystal that Milo is most comfortable with people and loves sitting on laps and shared how I hoped he could get some lap time at her place since he gets scared easily. That statement's far from demanding he sit on a lap for 2 weeks straight. 8. WRONGFULLY CLAIMED I ACCUSED HER OF NOT FEEDING MY DOG. This thought hadn't even crossed my mind. 9. LOST HER SH*T WHEN I ASKED FOR PICTURES, AFTER SHE TOLD ME I COULD ASK FOR PICTURES. When I dropped Milo off, she said, "He's your baby; if you want pictures of him, just text me!" I thought that was very kind. After she offered to share pictures with us, I texted her [at most] once a day to ask for a photo or video. Some days, I didn't ask at all. When she finally answered my phone (when I thought to use someone else's number) she then yelled at me and claimed I was demanding because I asked for photos. She said I was the most demanding customer she's had because when she offered to send me pictures, she hadn't wanted to send them almost daily, and it was my fault for asking for the photos... 10) CANCELLED ON US 1/2 WAY THOUGH DOG BOARDING LEAVING US STRANDED MID-VACATION. Our call ended with her telling me she wouldn't continue watching my dog because I was demanding (demanding of what? I still don't know... I guess for requesting the photos that she offered to send) and that I needed to have someone pick my dog up. This led me to scramble and have to find someone at the last minute to get my dog and then care for him just as the holidays are about to start.

Birch Island Veterinary Center - Desi and 13 healthy pups

Birch Island Veterinary Center

(49 reviews)

Southside

In June we had to board our furry friend at Birch Island's boarding section. We also booked him for…read morea grooming session (full groom and bath). He stayed a total of 9 days and while he never said how his visit was, when we dropped him off he was happy to go back with one of the vet techs. There are different level rooms you board for your furry friend. From a basic room to a delux, totally up to you (and your pocketbook). You have the option of the vet feeding them their food OR you can bring your own food. They also have a nice outdoor play area, and they've built a newer daycare and boarding section. Dash's cut was just what we asked for: a summer cut (shorter). Brandi is the groomer we always use and she doesn't disappoint. She will call you if she has to go shorter than expected. We always bring a photo of what we'd like and she always delivers. The grooming prices I feel are fair. They're not the most expensive groomer in town, but they're also not the cheapest. They do quality work and are gentle with our pup.

I use to take my pets here. Hindsight I am finding out my cat has tooth resorpation, which is…read moreextremely painful and wasn't caught in the visits. It was noted that my cat had lost some teeth. But no further questions asked or research done as to why it was happening. Now I know my poor cat has been suffering in silence for years with progressive tooth root loss. Disappointing it was not caught sooner.

Hounds Town - St. Augustine - groomer - Updated May 2026

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