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Petco

3.2 (30 reviews)
Open 9:00 am - 9:00 pm
Updated a few days ago

Services - Petco

Bath and groom only

Full grooming

Pet haircut

1 More Service

Private dog training

Petco Photos

From this Business

Recommended Reviews - Petco

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Reviews With Photos

Robert S.

I went to visit a friend who just got a cat, so I stopped at this Petco to get some cat treats. The selection is very good and the store is very clean and nicely laid out. I had a question about some of the treats and one of the people there was nice and took his time answering my questions. Nice staff, clean store, good experience.

Clean floors and aisles. Very organized.
Marie M.

I'm giving this particular Petco location in Smithfield 5 stars because it's the best one I've been to so far. Compared to the other Petco stores, this one is very clean and organized. The staff members here are also much nicer than the others (the employees at the Attleboro location are horrible--unfriendly, unhelpful) . The other Petco stores should be more like this!

Website screenshot and receipt

If you want to be penalized for going in to the store to purchase their product with cash verses putting your debit/credit card information online (and picking up or shipping the product o your home) then this is the company for you! Reason for this review...I needed two cat calming collars ASAP and checked Petco's site for a pack of two cat calming collars. I chose Comfort Zone 2 pack for $24.98 (see photo showing the product description and box online). Please note: There was no disclaimer that the price online was cheaper OR that purchasing in store was going to be more money OR that the company does not honor the online price, if charged differently in store. So after checking everything out, I sent my boyfriend to pick up the collars since he was going to be right next door to the Petco location that I had looked at for the collars and the fact that I needed them ASAP. I told him that after tax they would be $26.73 (see photo of the online amount after tax). He came back and said that he was charged $41.72 (see photo of the receipt). Seeing that he was charged 52% more than what was stated online, I immediately called customer service to explain what happened and see about getting my $14.99 difference back. While the customer service representative on the phone was cordial. She tried to explain that this overcharged amount was accurate because I purchased a 2 pack and the price I was seeing online was for only one collar. I corrected her and said that I was currently looking at the product online and it clearly said "pack of two" for $24.98, (said that I would send her a copy of the add if she didn't see it online herself) then she tried to say it was always cheaper to buy items online verses in the store. I corrected her again and said no where on the site or product page does it state product online is cheaper verses in store. It only has states that if I auto refill, then it's cheaper. She kept putting me on hold and came back to say that the only thing she could offer me was a $10 reward credit for my inconvenience (not even the amount they overcharged me for!) and I was welcome to buy the product online for the cheaper price and make another trip up to the store to pick it up or I could have it shipped to me and then I could easily return the overcharged one for a refund....seriously... what??? Not only is this inconvenient, it's flat out stealing from the consumer and not at trying to hide it. Where in the world is a $10 reward (which is bogus "money" to them) make up for the $14.99 actual cash, help for my "inconvenience"!?... seriously... keeping my money and the asking me to spend more so I could use my "$10 reward " not to mention the time to go back to the store, let alone the gas spent to make TWO trips, just so I can pick up an online order for the exact same product I originally bought in person. I've been a good customer to Petco, not only did I previously participate in their rewards program when I saw a deal or needed something quickly and while I have purchased things online (especially during Covid) but I took my 2 cats to the onsite vet clinic. Sadly that will no longer be the case. I'll no longer be using their vet service or shopping in person or online, not if it's clearly been explained to me that I'm going to be penalized for shopping "instore" with cash verses online with debit/credit card information. This is definitely a BUYER BEWARE WARNING situation!!

Rescue dog Bailey!

I went on line & purchased their vet card Premium program! My friend recommended me who manages the Providence location! Smithfield had an opening in Smithfield to see my dog who needed veterinary care. They were excellent from the moment I went in. Very professional, caring, and concerned for our dog! I highly recommend this vet & store!

Ashlee M.

First time in here and I was genuinely impressed. Very clean and organized. Decent prices throughout. Staff was welcoming when I walked in and helpful as I was looking for a replacement filter for my fish tank. I ended up having to do a return/exchange and it was extremely simple. I think I may return to Pet Co as opposed to Pets Mart from now on as they made the return very simple and staff was great! They also had some pets such as a great assortment of fish (tropical and freshwater), guinea pigs, hampsters, mice, and ferrets. They also had a treat bar for dogs in the front which was quite unique! Definitely check it out if you have any pets or are in the market for a pet! They also appear to have an on site animal hospital/veterinarian as well as an on site grooming salon- which is amazing!

Ears

I'm highly disappointed that I had to get my appointment that I waited days for to be cancelled due my Doodles ears being too matted. Groomer did not feel comfortable or was experienced enough to give my dog a bath and cut. I suggested cutting around the ears or avoiding it but like I said previously they weren't experienced enough. I ended up going to another petco to get service. What THIS petco won't do another will. Honestly they just wanted make a referral bonus off of me by directing me to their vet. If you are a new client best believe they will send you through hurdles.

Danielle F.

Very clean well organized. I like the self dog wash area. Employees are friendly and seem to be happy there. The selection is good. A big pet store was needed in this area. It's not as large as some but seems to be geared towards what the customer is looking for now - fresh foods, self dog wash area, plus the regular grooming etc.

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2 months ago

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Petco C.

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6 months ago

Great selection of cat foods in store. Well stocked in every area and products in general. Clean and well maintained.

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Petco C.

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1 year ago

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Petco C.

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3 years ago

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4 years ago

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1 year ago

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1 year ago

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1 year ago

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3 years ago

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2 years ago

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6 years ago

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Dexter V.

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3 years ago

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2 years ago

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7 years ago

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6 years ago

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3 years ago

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5 years ago

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4 years ago

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4 years ago

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7 years ago

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7 years ago

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3 years ago

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4 years ago

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6 years ago

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Petco Support

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5 years ago

Fuck this place they trained my dog to bite and my dog came back with a huge bump on the side of her hip and she was limping

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5 years ago

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5 years ago

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Ask the Community - Petco

Review Highlights - Petco

Super nice guy definitely needs a raise.

Mentioned in 2 reviews

Read more highlights

Village Paws - Max is ready for a nap after his great grooming session at Village Paws    And we thank you

Village Paws

(45 reviews)

I have had dogs for 25 years and gone to a lot of groomers over the years…read more I have never had a groomer who has the patience and compassion that Jules has with my current dog who is small but a biter. 1 out of 10, she is a 10+. Every one there is so friendly and accommodating. I would recommend Village Paws to everyone, and I have.

We have a golden doodle and thought we'd give Village Paws a try for grooming since our regular…read moreroomer wasn't available. We stopped by their location on Friday to have a look and find out some details. We were told they had opening the following week and a bath and grooming would take about 2 hours. We called the following Monday and booked a slot for 9:00 AM on Wednesday. On Wednesady we arrived before they opened at 9:00 AM and were the first client there. We checked in and provided a photograph of the dog with the cut we wanted. They then told us he would be done in 4 hours, maybe 3, but would call us 20 minutes before he was ready. As we hadn't received any call by 12:00 noon (3 hours later) we called to check of the status and were told he was ready for pick-up. So much for the 20 minute advance notice. The end result was his cut was a whole lot shorter than we requested and his chest and inner thighs were almost bare. In looking him over once we got home I discovered a tick on his inner thigh that was clearly visible due to the lack of fur in that area. I'm confident he had the tick on him before we arrived at the groomer but would have thought they would have seen it and removed it during the grooming. Granted they were $16.00 cheaper than our regular goormer but certainly not worth it considering the excessive amount of time the dog had to be there, lack of the call to let us know he'd be ready pick-up in 20 minutes and the almost overall buzz cut he receiced. Fortunately it will grow back given time. Needless to say we will not be back.

Dtails Pet Grooming & Nutrition

Dtails Pet Grooming & Nutrition

(78 reviews)

Karissa and the Dtails team,…read more Thank you so much for the wonderful flower arrangement sent for Messina's passing. I want you all to know how much it was appreciated. She was always treated with love and respect by the team. Please give them my best regards. Keep up the great work! Stefano

When I made the appt for my Maine Coon to be groomed i was informed he would be bathed and brushed,…read moreears cleaned, nails trimmed and he would be shaved into a "lion's cut" as per the description of the full service grooming package i was booked and ultimately paid for. Upon drop off i was told everything from the back of his front legs all the way to his sanitary area would be shaved. I agreed and thanked her for the explanation. When I arrived to pick him up i paid for the full service BEFORE they brought him upstairs to me, my mistake. When we arrived home i noted he smelled nice and clean and his ears were visibly cleaner, other than that you could not tell he had been to the groomers! His fur was still very lengthy on his entire belly from the back of his from legs all the way to his sanitary area. He had not been trimmed let alone shaved what so ever. I called to inquire and clarify the expected services and was told he was shaved and if i wasn't satisfied with it to bring him back in. I certainly was not about to bring him back after being charged $164.50 simply out of fear of what he may look like the next time after I had made the complaint. I am happy to read to many people have had positive experiences with this establishment, unfortunately I am NOT one of them. I feel as though they set the expectations for me two separate times, both on the phone and in person and I paid the full price for services that were not in fact completed. I hope you have a more positive experience than we did today.

The Grooming Box

The Grooming Box

(8 reviews)

Hartford

We have a Persian cat who requires daily brushing and the occasional bath, and even then it's…read moredifficult to keep up with all the fur! We started taking him to Kaitlyn a few years ago, and it's one of the best decisions we've made. She always returns him in beautiful condition, looking so handsome and smelling great. She treats him with the utmost care, as if he were her own, and she always does an excellent job with his lion cut. Before finding The Grooming Box, we had tried another mobile groomer at a comparable price point, and even with two people in the van working on him, the results weren't nearly as good. The difference in quality and detail with Kaitlyn is night and day. I've recommended The Grooming Box to friends and co-workers in the area, and everyone has had wonderful experiences with nothing but positive things to say about Kaitlyn and the other groomers. The staff who answer the phone are polite, professional, and easy to work with, and the quality of care and grooming is unbeatable. We look forward to continue using The Grooming Box and Kaitlyn for all of our future grooms and pets.

Thanks for repeating your previously stated policy,Alcimar. Your staff WAS dismissive, and you are…read morecorrect. However, you completely ignored the disconnect between your Web sites stated policy of waiving the deposit for returning customers, and your staffs discussion with me, stated it was discretionary on your part. Again, the deposit requirement is all about you, and not the customers. Good luck.

My Lucky Dog Daycare - Doggy Daycare

My Lucky Dog Daycare

(16 reviews)

We'll start with the human interactions first: the staff are so nice and welcoming, no matter the…read moretime of day. On our first visit, we did a temperament check. Quick 15 min hello around other dogs. They were thorough in their analysis of my dog, and his attitude, and recommended a Saturday daycare to ease him into a new place. The staff also stressed getting vaccine data and keeping it up to date before even letting my pup go into any room with other dogs, which I thoroughly appreciated. Since that first visit, we've had no issues with pick up or drop off. You have to pre-book your dog for day care or boarding via their app, and they book up fast. They offer grooming too but last I checked, they didn't have a full time groomer. They likely do now, so just ask. Now the dog part: My dog has been coming here for the past month and LOVES IT. He's always been calm in the car, but when I pull up to the lot, and put the car in park, he's out of his seat and pawing at the door to get inside the building! He leaves the day care excited from a day of play, and proceeds to crash on the couch once he's home. Best part is that he doesn't come back smelly or gross, even after a long day! My Lucky Dog has become his favorite day care! We love it here and are excited to keep coming back!

We were recommended by a few members in the Cumberland facebook group to bring our dog Mia here…read more Boy, are we thrilled we did. We send her 2-3 times a week. She is a high energy husky and really needs to burn through that energy during the week. The staff is beyond excited and friendly when we drop her off. They also allow us to bring her frozen kong for her to enjoy during nap time since she isn't much of a sleeper when she's excited. Overall, I feel confident and safe leaving our fur baby with them. They truly allow her to be herself and she has a blast going here.

Petco - groomer - Updated May 2026

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