I came into Petco because I was a little worried about my dog. He's a 14-year-old pug with no teeth, and he's been on fresh dog food for the past couple of months. Recently, he started having diarrhea, so I went in thinking I needed some kind of medicine or dewormer. The associate at the Santee location was super helpful. Instead of immediately pointing me toward medication, she took the time to ask questions and suggested that the fresh food might be too rich for him. She recommended mixing in some kibble first to see if that helps before jumping into meds. I ended up getting a salmon-flavored dry food to try, and I really appreciated her honest advice. It felt like she actually cared about my dog and not just making a sale. Great customer service--thank you for the help! read more

Went in with a prescription written from a veterinarian for my diabetic cat and they refused to sell me the food needed because I didn't get my cat checked out by a petco vet... their vets are volunteers, they bid on the jobs they are not full time employees. I have a trusted vet I take my pets to and according to Petcos policy, you are able to sell and prescription needed to a person with a veterinary written prescription. They still denied me and said that policy isn't true. Petsmart accepted my prescription. Petco lost my business. read more

Petco - Pet Stores Near Me - Santee, California

The older lady and man there are rude, especially the lady in aquatics. She spent 10 mins having small talk with another lady and not acknowledging me at all while I stood there waiting to ask a simple question. When she finally acknowledged me she was rude as if I was bothering her and told me to "continue to wait or go to the front to ask someone else." When I went to the front to get assistance after growing a little irritated being ignored I was told she was the only person who could assist me and then the older guy at the cash register said he'd help only to stand there ringing people up and ignoring me. I work in retail myself and to have myself as a customer not even be acknowledged or greeted is pretty insane. Customer interactions should not be 30 minute conversations that have other customers waiting around, especially when there's only one person there who can apparently assist me. I hope they hire more people here with better customer service or at the very least get more staff to help assist. read more

PetCo Santee is amazing. We just picked up our prescription food there. And service is great and fast. We will be back. read more

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Tony was very rude when my friend asked for a difference return when her items showed up cheaper online. The original cashier Ricardo made a mistake which we weren't upset about, accidents happen but an almost $20 difference is quite a bit. We weren't wrong for asking for a difference return. I believe Tony is a manager but wasn't acting as so. Ricardo went above and beyond to assist me in checking the price of my item and finding a cheaper price but didn't do so with my friend's purchase which is fine, again we aren't upset, the manager when giving us a difference refund was rude and said "Next time check beforehand!" in a very rude tone of voice. While yes, he had a point -- it does nothing for him to simple refund it and recharge us for the correct amount. We didn't raise our voice or even call him out of his name. If Tony is a manager, his higher management needs to give him training on customer service because he was extremely rude! read more

Dr Fraze was great with my cat. The assistant that took care of trimming his nails was gentle and accurate. The check out process was efficient and easy. read more

Jona (I think that was his name) was incredibly helpful. I needed a clay paw imprint for my sick dog before we put him down. I called before I got there and he pulled one off the shelf for me because they were running low, then I showed up to pick it up but my baby fell asleep in the car so he told me to order online and he would run it out to me. He did exactly that even though we were parked not very close to the car. It's been a hard day and people like him should be recognized. Truly grateful for his help during this incredibly hard day for my family. Thank you Jona read more

If I could give 0 stars I would. I contacted customer service along with going back to the location to apologize for being so heated in the discussion with the manager Tony. I volunteer and do drives for pet supplies consistently and always have recommended Petco as a place to source product, but NEVER again. Last week Sat, I booked an appointment with Brynna but she has terrible customer service. We arrived right before opening and waited about 30 minutes for our grooming appointment on both of my pups. I spend $30 a month in memberships with Petco along with buying food for donations and myself. My husband and I were honestly worried about the worker last week since they said they could not get a hold of her... but at the same time they laughed as it seemed it was a normal thing at this location. We then spoke to the manager who said she apologized sincerely because she seemed to be a no call, no show and that she would book us next week at the same time and offer a discount. The thing is that I work retail and am a busy manager so I had work today and said I would be late to accommodate the mess ups. Upon arriving, the lady said she would have to rebook us and skimmed through things and said "well you never got a confirmation so it's not my fault"... I asked for her name and it was the same groomer who did not show last week. When I said last week we were waiting for you she smiled and laughed in my face and said "you are lying because I was here and only 5 minutes late". Mind you, you can run the footage and see us waiting that day last week and she was not there. Not only did she lie and said she called and left a voicemail, which she didn't call nor leave a voicemail- she called us liars. When speaking to Tony at this point I was livid because I took time out of my day to arrive at this appointment. Instead of being helpful at the moment he said "not all of us here are like that" and seemed not to reassure us that there would be a conversation going forward with the groomer. I have never felt so upset with a company than today and have called customer service to report this but think it is worthy of leaving reviews. Do not come here, in fact I will no longer recommend people to shop at Petco for the events I host and I canceled my membership's. Do better Petco. read more

Petco - Do not come here and honestly I am spreading the word because of this disappointment of an establishment. - Pet Stores Near Me - Santee, California

Got my wheelchair bound ass out of my vehicle after making sure they were open prior with my children one of which is a toddler. Just to be told I have to wait over thirty minutes for them to put stuff away first. Couldn't take 3 minutes out of what they were doing in the store to help me grab a half dozen feeder fish. Lazy. Or just dim witted. Took more time to explain she couldn't do her job than it would have her just doing it properly. Poor time management. Don't shop here. read more

Petco - Pet Stores Near Me - Santee, California

My Dog is on a Perscription Dog Food. Petco RAN OUT! They are the only ones in the area of San Diego that even carry the food. We called everywhere. They will not get a new shipment in for 6 days. How can you be so irresponsible with a specialty product? An animal's life depends upon this. Well, Chewy is cheaper, and they deliver. So Petco just lost my $190 a month in Dog food. Petco is a FAIL FAIL FAIL! read more

Easy to locate product by type due to signage. There are the usual dog and cat goods along with small mammals, birds, fish and reptile supplies. Staff members are helpful and friendly. read more

My mom and I were loyal Petco shoppers. The past 3 times we have gone in the customer service was awful. It's sad because we always loved coming in for our pets needs. The other day two associates made my mother cry when she was being rung up. Laughed at her. She was just complimenting there shirt. They didn't have to act that way. Today unfriendly associates too. We won't be going back to this location unless this changes. I called a few days ago and spoke to manager. Just disappointed with customer service nowadays read more

Terrible customer service. Completely out of stock on a product that is a Petco product ie. wholehearted food. Been out of stack for quite a while. But they did have some in very small packages and we're not at all willing to work with me on the price considering the fact that the small package cost more than half as much as the large package. I asked if they could do anything I wasn't asking for miracles. But they were not willing to bend not one bit. Any store will offer a 10% discount to keep a customer happy. Not this place. And when I stated a business with good customer service would do something and I will be leaving now the cashier smugly says "cool". She was very condescending and rude. I've been shopping at this store pretty much ever since it opened. I will never shop there again read more

Been here a few times, usually it's this old veteran guy at the cash register. Dude is awesome. But today I was met with someone named Kelsey. Rude for no reason. Complete utter b*tch vibes. Like how dare I buy stuff from the store when she was all about being in the back laughing with her co-workers. Who the hell is the hiring manager? Cuz they should be fired. read more

I had a grooming appointment scheduled weeks in advance and drove 45 minutes just to go in and find out their salon was closed with no notice at all. no call, no cancellation, nothing read more

Petco - Pet Stores Near Me - Santee, California

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I have been taking my Golden Retriever, Tucker, in Santee for over a year now. Tucker has had seven appointments here and they typically do a great job. However, this last experience was truly awful. Golden Retrievers are known for their long hair, and I've always made it clear that I like to keep Tucker's hair long with just a trim. My appointment settings have always been consistent. I am getting married on 09/27, and I was especially looking forward to having Tucker as part of the wedding photos. Unfortunately, the haircut that was provided is nothing short of horrific. She cut off almost all of his hair to the point where Tucker no longer even looks like a Golden Retriever. His mane, the hair behind his legs, and his ears were all chopped off so drastically that I wouldn't have recognized him if he hadn't been in my own home. I am beyond disappointed. If this had been any other day, I might have been able to let it go. After all, hair grows back. But this was for my wedding--a once-in-a-lifetime event--and my wedding photos are a memory I can never recreate. As a loyal customer, I'm incredibly frustrated that the usual service I requested was not provided. Where was the disconnect? I will no longer trust Petco's grooming services for Tucker, and I strongly advise other pet owners to be cautious when booking. What makes this situation even worse is that she took much longer with Tucker than normal. I dropped him off at 1:45 pm, and I didn't receive a message until 4:06 pm, saying, "FYI, we close at 4:30 today." This left me scrambling to pick up my dog and turned an already bad situation into an even worse one. read more

Staff trying to educate me on proper amount of fish per gallon. Explained I have several established tanks fresh and salt water. Would not sell me fish based on my established tank size. Came in to buy over 300 dollars in fish and cO2 put all back and drove across the street to PetSmart. Maybe remove the dead and diseased fish from your own tank before lecturing. YOUR TANKS ARE OVERSTOCKED BASED ON YOUR OWN GUIDELINES. Lost a customer for life much better selection across the street save yourself the trip. read more

Horrible customer service. Both the old man who works here and Kelsey the cashier are very rude and unprofessional. They opened the store 20 minutes late, was supposed to be open at 9 and they very reluctantly opened the door at 9:20. They did not greet me. No cashiers available. Incredibly rude and obviously did not want to be at work that day. I've consistently had awful customer service experiences at this location. I highly recommend hiring and training better staff members if this store wants to remain in business in Santee. read more

I'm frustrated because I went to the Santee Petco before closing to run in and pick up some dog food because my dog has a sensitive stomach and they carry the brand of food he eats. when I walked up the door, it was locked and it was probably around 7:50-7:53 and there was still customer inside at the register. I waited at the door because an employee was slowly walking to the door while she was on her cell phone and then she stood at the door to finish her phone conversation before cracking the door and I asked if they were closed and she said yes and I asked her at least 4 times if it was 8 because my phone was in the car with my son. I told her I just needed to get some dog food and she said they're closed and to go to the El Cajon location. when I finally got back to my car to look at the time, it was 7:57. The door said they close at 8. read more

I've lived in santee 7 years and can count the amount of times I've been helped in the aquatic section on one hand. The store has been short staffed the whole time and the wait for 5 fish is somewhere between 20-30 mins, and when the employees ( not including the amazing veteran gentleman) do show up you feel like a inconvenience to them. I've had to wait so long that I end up getting fish myself. I've been a aquarium hobbyist 15 years and before that worked in a bait shop. I will be ordering fish online elsewhere going forward. read more

This review is for GREG. I'm a relatively new dog owner so I'm still learning a lot. Lately, my pup won't eat any dry food whatsoever and eats food that I buy for her for one or two days and then she won't eat it anymore. I wasn't sure how to navigate all of the options at Petco and that's where Greg comes in. Greg was SO helpful. He knew all about every brand they had in the store and was so knowledgeable and helpful. He was kind and patient and really educated me on all of the options and pros and cons of the food options, dog toys, and treats. He really cared about my pup which was so refreshing. Thank you Greg for all of your help and time!!!!! read more

I like this PETCO over PetSmart because they're right next door to our vet so we can just trot on over there after what our extra fluffy orange tabby thinks of unnecessary torture at THRIVE for some "after- torture" treats and toys. The staff are always friendly and patient with any pets, they have quite a varied selection of dog and cat food, and more toys than any fur babies would know what to do with. If there is a downside, it's that their selection of feline items are at about 25% of that of canines'. We went looking for a new harness for our chubby boy, but most of their selections were designed for kittens. Other than that, we really don't have much of a complaint. We'll definitely keep coming back. read more

I went to take my puppy for the very first time to get his nail buffed. The lady there Kylee was rude and unprofessional, didn't make me feel welcome it seemed she was in a rush. I did a walk in around 4pm and when I got there she looked surprised like she thought she was done for the day even though I called earlier to see if they took walk ins and they said yes, I told her I calle before and she was arguing whit me saying that i probably called a different store, she set the bad vibe from minute one. read more

Petco - Rocky - Pet Stores Near Me - Santee, California

Every Friday Odie and I have training, he is doing so good and Michelle is a great trainer. We are learning so much from her and can't wait tell he gets the hang out everything!! If you have a new puppy I recommend this location for your training needs, there is always room for improvement!!! I also take all of my fur babies here to Thrive Vet Care!!! Mary is the best too!! read more

Petco - Training today - Pet Stores Near Me - Santee, California

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The main floor has well stocked shelves and the isles are clean.....just don't go into the bathroom. read more

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Never get a membership here, they refuse to unsubscribe ur billing payment. They will sway you into getting memberships and other unnecessary bullshit. read more

Stopped by here to take advantage of the Halloween clearance and pick up other goodies for our pets and had a great experience during checkout!! Ricardo helped us and he was SO sweet, friendly, and welcoming. Thank you for the lovely experience. We'll definitely be stopping by here again. read more

Oreo and Jay look great! Petco crew is awesome! Thank you for taking such great care of our boys!

I wish I could give the groomer here a negative 10 stars. They are incompetent and useless. Do not waste your time taking your pet here. I had an appointment here for 2 dogs which I informed them not once but twice that one of my dogs had a slipped disc in her back. My son dropped them off as I was working. They refused my dog with a slipped disc stating she needed to go to a groomer that had a vet available. She has been getting groomed for 9 years every month with zero problems. I called to find out what was going on only to get a recording, as they do not answer their phones. I got a call 2 and 1/2 hours later from what I'm guessing is the manager telling me this is their store policy. Well If it's a policy why after I told you 2 times while making the appointment you could not do it?. He then asks me if I wanted my one dog groomed that was dropped off at 1100. Wait, "do I want my dog groomed that's been there now for 2.5 hours"?. What the hell do you mean my dog has been there 2 1/2 hours and nothing has been done, are you all this stupid really? My son goes and picks up my dog and guess what? They have now had him 4 hours and all they did was wash him. I'm furious. I want to report them to the corporate office. Does anyone out there know where I can report them. I've been getting both of my dogs groomed every month for 9 years and I've never seen this much incompetence ever. I want to infirm on all form of social media how bad this place is.. get a Mobil groomer if your regular groomer is still closed for covid reasons. Avoid this place at all costs. I had a bad feeling about this place, wish I had gone with my instinct. March 27, 2020 I contacted the corporate office and got the send us a private message and tell us what happens. Sent the message and they said they would investigate it. That was over a week ago. I got an instant message today saying the Petco in Santee sent me a message and I should follow up with them. Not only did the Petco not leave me a message but even if they did they are incompetent, totally vindictive and unhelpful on a major scale. Why would I contact them. So, their corporate office does not care if they leave a dog in a kennel for 4 hours and do not give them water or let them out to pee. My boy was so dehydrated when he got home . He drank for2 min straight and was coughing so bad. Scared me. If this covid was not such a problem I would have taken him to the vet. Do not take your animal here to be groomed. They are terrible and don't care properly for your pet. read more

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This location is definitely small, but I must say that I was really impressed with how the animals and aquatic life were being housed. All of the hamsters and guinea pigs had fresh vegetables and fruits in their enclosures, and all of the fish were lively. I've been to other pet stores where they were dead fish floating in the aquariums with the live fish, so to me, it was a really good sign to see all of the aquatic life in good condition. All of the catnip and pet grass at the registers were also in really good shape. I've been to other locations where the plants were dying, so a little thing like that impresses me. read more

Update:05/24 Sunday Came here to look at Collars. Jason of course showed me the perfect collar for my Cane Corso! Jason showed me the differences in collars and chains. He also demo d how to Use them for me! Ricardo checked me out and was super helpful. He took the extra step and time to update my phone number on my Petco Pals Account! Always Exceptional Smiling Service that keeps me coming back! Coupons are Nice too! Saved 20$! I swear I normally go to Petco and just look in the clearance bin because I've always considered them expensive. But I started talking with Jason and he completely schooled me on my dog and what it needed and food and the right color and right leash and just everything that I could know about my dog Jason was so awesome. I was going to Amazon on my phone and looking for a price match but Petco had already beaten Amazons prices with their sale prices. I also spent enough to use a coupon which saved me a lot of money and I use a lot of buy two get one free. The service provided by Jason and the rest of the staff was exceptional. I had only brought so much cash in. I had to watch what I spent. The cashier was super patient and helpful. She didn't mind making sure I had enough cash to cover the transaction.Like I said I usually go to Petco just to look at what they have and buy some thing out of the clearance bin but after seeing their prices and the specials and the service that was provided by the staff I will definitely be a Petco Pal from now on!!!!It is a great location in Santee, plenty of parking, nice shopping carts very good store read more

terrible customer service this is now the third time i've had unpleasant interactions with the staff here this time was with a "manager" her name starts with a y couldn't catch the whole name who seems to hate speaking with customers as i had a little problem which could have easily been resolved but instead of helping a customer which she is getting paid to do she had an attitude and gave me short answers hopefully they get new management soon! definitely will be changing where we shop. read more

Eliana claims to be the manager but I don't believe that for a second. What she definitely is, is rude AF. Leaning on the counter all lazy, not greeting customers..awful. In addition, she's refusing to bring out my already paid for order saying I'm not who I am. How could she know? She hasn't brought her lazy self out to look at my id. I'm now on phone w/ corporate.. It's so sad that she's so miserable in her life to the point it oozes out into her work place..treating customers like this, I can imagine the cruelty in how she treats animals smh Fat female Brownish curly hair, brown eyes Med skin color, my guess Hispanic Older 50's read more

I don't understand when a place has 8am as open, but aren't there? I came in at 8:20 to get my dog's nails and ears done. Had to ask the Thrive clinic if the grooming place was open, they found a guy for me and he said that they won't be in until 9am. Now why have a sign at the door saying 8? Why did I waste my time to drive all the way there for nothing?? read more

I go to this location about every week and a half to two weeks for pet food. The layout is perfect and easy to find stuff. the staff is helpful and nice. About two weeks ago, I went in to purchase the Petco Brand Dog food and Cat food (Whole Hearted); to which I swear by all the Whole Hearted products. I went and got my bag of dog food and my smaller bag of cat food. The only problem I have is that if you don't check the label, you might not get the right food for the right pet. In this instance, I bought the same flavor for the dog as I had the cat. The packaging is so similar!!! So there must have been a mix up as the smaller bags of dog food was in the cat food aisle. So I had essentially bought two bags of dog food. I went back three days later when I realized the cat was not eating her food. I gladly ate the mistake for myself and bought a new bag of cat food. Just to be on the safe side, after I paid for my new bag of cat food. I told the checker, Patrick of the mix-up. I made it clear I was not looking to get anything out of it... just letting them know of the mix-up. He called over the manager, Teresea, and let her know of the mix up. Again, I was not looking for anything and I certainly had no proof of the mistake but she wholly understood the mix-up and comped me my $25 bag of cat food! She said she see's me in there all the time getting food so that makes me feel good. Talk about customer service! read more

In their website they indicate the open at 9am and the vets came into work but apparently the cashiers don't know how to arrive to work on time. I called and stood outside their business for 20 minutes and there still wasnt anybody there to assist me or answer the phone. This location is very dirty & their customer service is clearly non existent . Very disappointed in Petco and will no longer be giving them my money. read more

The inability or unwillingness of the store manager, "Anna" to even attempt to accommodate the Petco Padres K-9 deal when "supplies ran out" certainly raises a question about the brand as well as management training. Hiding behind "policy" when a simple accommodation could easily be made simply erodes customer satisfaction. Brand/Store loyalty depends on deals made being honored. This Santee Petco store manager seemed unable to grasp this basic business tenet. If you are going to advertise a deal, find a way honor it. Don't hide behind disclaimers and policies. read more

Great friendly staff very helpful if, they don't have your brand food they will let you know when next shipment is . they discontinued Sheba for cat food but, vons/big lot /target and food for less still stock it. In case any cat lover's out there. Over all this company is great and providing customer service . read more

i was running low on a certain wet cat food and whent to the santee petco late. i thought they closed at 9 on sat but closed at 8 . the manager let me grab my cat food at a few minutes before closing. she gave me 5 minutes and i got the food that my cats needs do to health issues. thanks again. read more

GROOMING was top-notch! I don't own show dogs or anything, just two, mangy mutts. Their outdoor, high energy, filthy dogs, whom I haven't had the time nor the money to get bathed. Although Petco Grooming didn't have any specials going on, I went ahead and asked for the works - including a de-shed and hair cut for my hound mix - who sheds like crazy every winter. I was pleasantly surprised to see the bill only came to less than 70$ for the both of them!! And, they allowed me to finish my errands before I came to get them... And I've left the there for longer than that, and they've never had a problem with it! Staff is also very friendly! And helpful!!! read more

Petco - Pet Stores Near Me - Santee, California