I'm giving this review a 5 star cause I finally received EXCELLENT customer service with Greta!!! She was so pleasant and employees at this store should take note since they're always grumpy. I stopped going to this store even though I live 6 min from it cause of how rude most of the employees are. I would always opt to go to The La Mesa location instead because of this. I mean if you don't like your job or don't like dealing with customers, don't work there. I'm totally PRAISING GRETA on this review. Such a pleasant employee. read more

Had my two Great Pyrenees groomed today by Christine and Alora and they look wonderful. They are so relaxed after their spa day that they've been sleeping since we got home! Thank you ladies! read more

See all

The Groomer Peabody, did a pretty good job on one of my dogs. And he wasn't injured like at the Mira Mesa petco grooming location (sliced skin off his ears on two different occasions). However, for my second dog. I made an appointment on a different day. I was called the day of, that the groomer I was randomly assigned was out sick. I was told I would be called back later that day to be rescheduled for a appointment that same day. They never called me. I even left a message at 3/4pm asking if I would be scheduled that day. No response. Am quite disappointed by the lack of response. I initially chose this location since it was the soonest Petco grooming appointment I could make for my dog's. I will instead wait a whole month to make an appointment at a closer Petco in hopes they have better customer service. read more

Ricardo & Larry This is way late in being posted as it was from a visit many months ago. But I wrote their names down and noted that I needed to do a review because of them. These guys were a super help. Using teamwork, they helped me running back to the aisles as needed and the other checking and looking up things at the register... both were very welcoming and ready to serve without any complaint. I can't remember exactly what my little chihuahua Keeper needed at the time, but our needs were met with a smile from both of these guys. I left the store happy knowing I could return and get any help needed in the future. Thanks guys! read more

Terrible customer service. When you advertise walk in nail trimming service for pets and when we bring our dogs in mind you a 20 minute commute we got turned away stating appointment only. False advertising pet owners beware. We did not come close to closing time and they still denied the advertised walk in service. read more

Ummm first....nice store remodel!!! However, someone please help w/customer service training/employment requirements of cashier(s). (won't mention any names... but the name is if I were a she it would be my name Hint, my name is :Vic...So I lined up all the cans I was purchasing so she could scan the easily cause I'm good like that...which she did, but she wouldn't put them in the bag I was using to put them in. WTF?? Is that my job, or hers? Then said "Sorry" So I put them in. The attitude was effen poor (xtra "o" on purpose) and if didn't have my runner's high from doing 20 mi. in Mission Trails I would have made a point...if there IF I visit again I'll make a point of standing in THAT line and flag the manager next time. Weak sauce...weak. read more

Great store! I love bringing my pups here to come buy their food and have them shop around with me. The staff here is really great! They also have a hospital inside this location which is really convenient for me. The new remodel looks really nice, come check it out. read more

See all

DO NOT BUY HAMSTERS HERE!!! My little girl's hamster had passed away after only 3 weeks. We know exactly what to do with me hamsters and she was alone in her cage. She got lethargic and then passed away. Petco should be ashamed to seek sick pets. My daughter is absolutely heartbroken by the death of her pet. She had just gotten her to replace her beloved hamster that had been with us for years. I feel terrible that she had to experience yet another loss because petco doesn't sell healthy animals. No animal should ever have to live such a short life. My only solace is that she enjoyed her last days of her life with a loving family and not in that disgusting store. read more

Came to buy a 44 pound bag of dog food and there was no carts but that was no problem because Raul stepped up not only did he load the bag of dog food for me onto a cart he tracked down he quickly rang me up and helped me load the heavy bag into my car! It was above and beyond and a very pleasant experience thanks again Raul and thank you Petco for hiring a standup guy! read more

Manager is rude and disrespectful. Wont look at you or help you at all. Just direct you to customer service phone number and they can't assist with in store items. Tried to return 25$ dog food that and manger said she would give me only 99 cents because that all it was worth? I had the whole box nothing missing so if it's worth 99cent why do you guys sell it for $25? Do NOT COME TO THIS LOCATION. I go to petco in El Cajon SO MUCH BETTER SERVICE and returned my item with NO ISSUE in El Cajon. I actually walked out of the petco in santee In tears. That's how rude they are. read more

Mary is super sweet and helpful. We had a wonderful conversation about our pups this morning and you can tell she truly cares about dogs.

I have taken my small two dogs here once per month for the last two months for grooming. I made an appointment yesterday on 10/17/18 for grooming for both of them to occur on 10/18/18 at 1:30. I left my job, came home, picked up the dogs brought them to Petco and the groomer April (who is very nice) was sitting in her car on break as I pulled up next to her and parked. I brought the dogs in and the person at the counter told me I was scheduled for baths only and that the groomer would not have time for haircuts. She said she might be able to do it but they wouldn't be done until 6:00 and they would have to wait in the kennels. I told her I did not ask for baths only, I never do baths only and that they made a mistake. She never apologized or acted sympathetic she offered to reschedule for Friday for 25% off which is a complete joke considering how much money I lost today by taking the afternoon off and then again on Friday to return. I called at 1:55 to talk to the store manager, a girl named Kelsea answered (I suspected it was the girl in grooming whom I had contact with but I never caught her name). She put me on hold for ten minutes. I could tell the hold cycle rang back to the phones 3-4 times and nobody picked up and eventually someone just disconnected the call. Not only did they display incompetence, but a total lack of customer service and I suspect the girl who answered the phone never paged the store manager then hung up on me. Even if she did page the store manager, why would it take 10-15 minutes for someone to get to the phone to respond to a customer asking for a store manager. There was nobody in the store when I got there! So, here is your well deserved one star review. read more

I like the selection in there Aquatic department, having everything from fish, live plants, food and care products. There prices are the same as other suppliers, plus a 30 day guarantee on live fish. The reason for the rating is that on several occasions 3-5 visits NOBOBY comes to offer assistance EVEN when you ask for someone to be paged! That lack of customer service pretty much negates all the positives mentioned above! read more

Long time grooming customer in both the LaMesa & Santee stores. PLUS I tip very well. My 10yr old dog's rabies vac was 30 days late. So would they take her? Oh hell NO! Store policy! My new policy is PETCO free. read more

You can tell this store is short staffed and we were the first to be helped for fish. The woman was obviously annoyed with the 2 kids in the department and when she dropped our shark on the floor, she just put it in the fish bag like nothing happened. It died after 2 days, the only fish out of 8 bought to do so, and when I tried to call the store to share my experience, the manager on duty just now was in just as a sour mood as the lady that helped us in store. Apparently it's normal practice to drop fish on the floor and give them to customers. The manager sounded pretty annoyed I called at all. I wasn't trying to return it or anything as we are time crunched to go out of town, I just wanted to share that hopefully they could avoid doing this to another customer. So if they drop your fish on the floor, ask for another. Poor fish. I get that everyone is stressed from being short staffed but we were a family of 4 excited for our fish tank. We won't be going back to that store. read more

Every time I come in here they have the aquatics "closed" yet they have all the lights on and all the stuff for the fish out I am coming in 3 hours before they close yet they already have the aquatics closed I would get it if it was 30 minutes before they close but 3 hours read more

Don't take your dog to get groomed here!!! They cut my poor puppies whiskers off and didn't cut the hair on his legs or tail. He was there for 4 hours. April at the front desk insisted she was so busy answering phones and going back in fourth that she didn't have the time to cut his legs. My dogs hair is uneven and looks ridiculous. read more

The Santee groomer location is awful. They really don't care about your dogs. Beth and her manager are rude and cold. So happy I wound up not taking my beloved girl to them. read more

Petco has officially lost my business. I went in with my son to get a guinea pig. He was holding it ready to take it home. We have had guinea pigs for years and known them well. She asked if we had a separate cage for this guinea pig to separate her from our other guinea pig. Even though this particular pig was was in a cage with multiple guinea pigs in the store. When I told her no it was going in with our guinea pig since they are pack animals and love being together. This employee then took the guinea pig from my son and said she will not sell us "her guinea pig" unless we buy another cage Incase they fight. Long story short we bought a guinea pig from petsmart and it is doing great. This employee is the one with blue hair,I do not think she should have a job in service. read more

Petco - Pet Stores Near Me - Santee, California

I have avoided this store since there is always a dead fish in at least one of the tanks or Betas that don't look healthy. Plus the store smells. I would rather support a cleaner store that has better animal care. I have however ended up here a couple time since it is close to my house and even took home a sad looking baby beta last time. Today was the last straw though and I will never go back to a Petco. I tried to go to Petsmart to get a guppy and some Amano shrimp for one of our tanks. Petsmart only had a few guppies and no shrimp so we decided too brave Petco instead. WHAT A HUGE MISTAKE. First I spent a solid 30 minutes in the fish department with my 3 year old and 8 month old and didn't see a single employee so there was no one to get a guppy for us. Not a huge deal since my kid LOVES fish so we looked around. I started to get more and more disgusted with this store. There were SO many dead fish. I think I counted about 10 just in the bottom 2 rows of tank my daughter was looking in - there are tanks above those I didn't even look in. Several looked like they had been dead for awhile. A lot of dead snails that were slimy and filmy so you know it's been awhile. Most of those were all in one tank so it was very obvious. Another tank had fish eating each other. The beta bowls were gross. I accidentally scared one when I looked at it and instantly felt terrible because when he moved quickly he stirred up a ton of sediment in his water making it cloudy. Several bowls had water that was starting to look discolored. I wanted to take at least 5 of them home with me to save them but my husband would have killed me haha. I decided I don't want to in any way support this store and started to leave. As I did a young male employee finally appeared. He did ask if I needed help but I told him their tanks needed some attention so I was going elsewhere. I told him I didn't know who was supposed to be working their fish department but they needed to address the number of dead fish in their tanks and the betas need water changes. He looked slightly taken aback but said he'd tell someone. My impression though was that due to construction this store is very understaffed and no one was actually even working in the fish area. So sad for the poor fish. If you want fish or anything fish related go to Aquatic Warehouse in Kearny Mesa. It's only about 15 minutes from Santee. read more

Kailey refused to sell me crickets for my pet even though there was plenty in store !

I was very happy with the service I got for my little Westie mix dog. The ladies were kind and attentive. Making an appointment online was easy. Pricing was reasonable. I will go back. read more

Alora has endeared herself to my Mastiff, Bear. She worked wonders with his slight anxiety since we started with her. He's always absolutely beautiful when I pick him up. I take him there every month now. read more

Took our husky here for the first time. We made sure to ask the groomers not to express the glands because every groomer before told us they never will for a big dog because then they will have issues emptying out themselves. I was told my the lady on the phone that she will be sure they don't do it. When we went to pick him up we found out the groomer DID do this and now he can't express himself ever since then and has created a lot of issues for us!! Do NOT go here! read more

They do such a great job combing out my fur baby and clipping her nails she is a scared doggie and they are so patient with her and loving. Thank you Beth for being our favorite groomer read more

Today I went into Petco in Santee to pick up my online order that I placed. When I walked in there was a group of three employees having chitchat time and when I kindly went up to them and asked where I can pick up my store pick up items two of the three turned around to me with an attitude and one responded placing her hands on her hips and said front of the store very stern and bitchy very disappointing that an employee would treat a customer this way, Thankfully a man came up to me and helped me. read more

i had my dog groomed in petco. I mean dont get me wrong they did it really nice. But when i grabbed my dog and went home i notice my dog acting differenty. She got so much anxiety from the grooming, i dont know what they did to her inside. We even went in the middle of the night to the ER for dogs and the doctor said shes having too much anxiety, which never happens. read more

Unfortunately their vet doesn't accept vital care but she was very helpful. My husky puppy had some issues we weren't sure what they were and she did her best to make us feel comfortable. The other people working there were great too (super hard working and great attitude all around). Unfortunately they didn't listen when I said I didn't want him to be vaccinated yet (I vaccinate him myself and he wasn't due for his last set for another week) but they did anyways ‍ the workers on the floor on the other hand are some of the most helpful people ever. A lady there talked to me for 30+ minutes about the different dog toys and treats they have and what she recommends for my pup read more

They are nice people, I get my dog food from there. However the pet training was bad. I brought my dog as a puppy to help with barking. Day two of training they told me they didn't think this was the best training for my dog. Let just point out that the trainer is the same employee at the register. The Employee is nothing but nice. I don't think this is the place for dog training. I think the store has been getting better in the last few months. They are remodeling. The employees are always pleasant when I shop and at the register. read more

I hook up my dog Chief with some good ass food! I usually come here to grab it. The price is fair and every once in awhile its on sale. The thing I really like is that they have a running promotion where if you buy 10 bags of food within a 12 month period, you get one free. Thats pretty cool if you ask me. Ive never really dealt with asking anyone questions while in there seeing is I just go grab my stuff and take it up to the register so I cant comment on the customer service. The cashiers are all nice and friendly and I will continue to buy my little guy his grub here at this store. read more

The stock is very limited, they do not carry many live animals. And the place just doesn't look as nice as other locations. Staff was ok. Prices about normal I guess be sure to check their website so you can bring it in and have it price matched read more

Horrible Staff! Smelly Staff! so I lost my receipt:( Manager had a bad day or something... she would not give me a refund on a brand new unoppend item without a receipt. She refused to give store credit. What the?! that's not in their return policy........... AND! Manager called me B%$#@ word behind my back :( I do not reccomend this store. There is a Petsmart in the area in Santee (very close to this Petco location) that is great! read more

For me this petco is the closest one to my house. staff have been nice to me and my dog. Just about every time i walk the dog i go through the store, lots of smells to distract him. I have never had any problems with the staff. They even whet out of there way to explain how all those discounts on the receipt work when i got dog food today. I buy BlueB it was on sale $5 off and i had two different coupons for $5 off each. if i ever see the manager for something ill put up a repost. read more

My husband & I took our two Frenchie's here for a bath. We received exceptional service from April & Alora. They spoiled my pups & April even painted my puppy's nails. I'm extremely impressed that she was able to cut them let alone polish them! Bailey (my pup) has had bad experiences with getting her nails cut so she is usually very difficult to get to sit still long enough to get the job done. I will definitely be bringing them back here and requesting these ladies! read more

Went in the other night ready to spend some money, and couldn't get any help for the life of me. The first ten minutes was fine, just sorta looking around, getting an idea of what I wanted. But after that, when it came time to get some knowledge and make a decision, there was no one to be found. I wandered around a bit, still no one. That's when I noticed the two girls on shift at that time were in the office having themselves a little nice chat, unbothered by the fact that they had a job to do. So basically, Petco lost the few hundred dollars I was planning to spend that evening, in addition to the thousands of dollars they're paying these worthless employees to stand around and chat on a nightly basis. Victoria was one of them, didn't catch the other one's name... read more

Petco - Apparently they were too busy to help me... - Pet Stores Near Me - Santee, California

We came in here last night with our newest family member- a boxer/lab mix. We stopped in the groomer station first- I think her name was Dawn? she was a younger girl with blonde hair was the sweetest thing! She was super helpful and loving towards our puppy. We came in for a crate- to start crate training. The cashier names Kim was also extremely friendly. She helped us out with becoming a member with Petco and reviewed all the puppy training. This was beyond more of any experience I couldve imagined at a corporation. I am so thankful I walked out of Petsmart to come here. Cant wait to see you all again :) read more

This place completely sucks. I've shopped there for several years and only ever find myself here because of some dire necessity (like the goliath tarantulas need crickets before they escape and start attacking their human keepers...). Every time I visit, however, I hate it, and wish I never have to come back. Firstly, their employees never ask you if you need help, and like the employees of other PetCo's (and Home Depot, too) they literally run away when you walk towards them obviously looking for assistance. Secondly, they don't sell live mice. It's really hard to get a dangerous tarantula that likes the arterial surge of warm mammalian blood coursing through its fangs to accept a previously-frozen pinkie. Thirdly, I used to like going here a few years ago because I found that their prices were reliably cheaper than the pop-and-pop (it would be mom-and-pop, but they're gay) pet store down the street, but now it seems like they add $5-$20 to the price of everything just because people will spend virtually any amount of money on their nonhuman family members. Fourth, expect the line at the checkout to be ridiculously long, and each transaction to take a seemingly infinite amount of time. This place has never moved people quickly through the registers. Fifth, if you do your research, you probably know more about your pet than anyone in the store. Low wages don't equate to expertise, usually. Sixth, the place is chronically understaffed. I remember waiting 30 minutes for fish or frozen pinkies in the past. It's nice to see that our "excellent" baseball team has the name of such an "excellent" institution on their new, unearned stadium...it looks like San Diego's foremost loser brands deserve each other. read more

Wife and I were looking for a new kennel for our growing puppy, I checked online at Petco and then we decided to check the store also. The PETCO online price was $65 and the in store price was $99. I asked a clerk about the Internet and store prices and he gave me the curt answer that we don't match OUR Internet prices. I was confused and I understand the economics and business behind it but seriously thats a massive difference in price and it would not even cost me that much to ship it I would still be less than $99 plus tax. So after that interaction I returned to my wife who had our dogs at the kennel area in the back of the store. One of the other clerks walked by and said hello and smiled and perhaps I am being a little sensitive to this, she remarked that she could not pet our puppy because she did not have his shots record. It came off to me a little more snide than that and probably well intention on her part but it seemed so strange to make the unnecessary comment. Because of both interactions I chose to not purchase the kennel at Petco and I am rethinking the relationship I have with them. I found the same exact kennel on Amazon for $55 plus with my prime membership I got free shipping. What good is brick and mortar anymore? Don't know especially when they are not willing to match their OWN online pricing, had the clerk done that I would have purchased and not sought the item elsewhere. read more

Another great Spaw Day!!! Thank you, Petco grooming!!!! You guys rock and Wallace loves his new Halloween Bandana! read more

Petco - Pet Stores Near Me - Santee, California

See all

I entered this store around 2:00 on a Friday afternoon to buy a joint supplement for one of my dogs. As I entered the canine section, I was greeted by an employee who asked if he could help me. He immediately took me to the product I was looking for. Also, I have had my cat's nails trimmed here several times. He can be ornery at times, but Theresa T. has no trouble handling him and giving him a good trim on every visit. read more