I always though that where pet care and for-profit business intersect, there is not much actual care for the animals. I am happy to admit that this petco is an exception and their employees REALLY CARE about the animals that they have. If you have any questions, ask for RICK, he is really great and kind. He helped us to pick up 2 guinea pigs and since then any question I have, I just come by and talk to him. He is super knowledgeable and always ready to help. read more

The Worst. Employees there don't listen to you and give you half-ass answers when you can tell that they don't know what they are talking about. I would prefer if they just told me that they don't know and refer me to someone who might know how to help me with their services/products. And the vaccination is a total rip-off. NOT WORTH IT AT ALL. The vet likes to give my cat the de-worming medication (again) only to get all over my cat's face. He only put half of what was in the tube and half of that is on my cat. So he only got 1/4 of what he should have gotten. Probably the reason he still has worms. All I know is that I ended up spending more time there than I had to due to incompetent staff and leaving with a quarter of the meds and a messy cat face. All I know is that from here on out, it's PET SMART and Banfield for me and my cat. Petco states that it's the "affordable" vaccination, when it cost me $61 the first time, then they want 3 more rounds of shots at $45 each time. That would have cost me $196. Banfield costs $69 to start, then $22 a month and my cat has continuous coverage. You get all the shots, de-worming and neutering. Truly a much better value for your pet. read more

THIS POST IS FOR THE PETCO GROOMING DEPARTMENT DO NOT TAKE YOUR DOG TO IVAN IN THE GROOMING DEPARTMENT Last month I made the mistake of taking my 10 lb toy poodle Elvis to this groomer. Upon my arrival I gave the person grooming my dog IVAN a list of things my dog is sensitive to just to make sure the wash and cut was easier for the both of them. One of the things on the list was "I've read horror stories about groomers accidentally trimming the tips of dogs ears and I know his are super matted. Please be careful I'm just nervous!(:" I completely trusted Ivan he even tried reassuring me with a story of a dog groomer in Hawaii who cut and tried to glue a dogs ear off. When my boyfriend picked my dog up and dropped him off at my parents I got a disturbing call from my mother telling me the tips of my dogs ears were clean cut at the tips and there was dry blood and hair covering them. I WAS HORRIFIED! I contacted the general manager Jill who was very nice and told me she would call me back when Ivan was back from vacation for an explanation. I've now been waiting about a month and a half for that phone call. The manager Bill has a disgusting attitude when i told him about my issue he had the nerve to ask me if my dog was "hurt"?! If you love your pet you wont take them to this groomer :( read more

Bad experience...luckily all I wanted was a little bag of cat food. I picked it up and got in one of two checkout lines. The customers in front of me had some issue where the woman misplaced her card and was exclaiming about it ("OMG, how did I DO that? Where could it be?"). Because it looked like this was going to take a while, I moved to the other line. This cashier had NO math skills, and was taking forever to complete the transaction before mine. So I freaking moved back to the first line, where another person after the credit-card-losers had already moved up to the cashier. Ugh. Dammit Petco, I had dinner plans. read more

I love the staff here! They are so friendly and helpful. Many of them have spent lots of time with me answering my million and two questions, even walking me around to show me where to get everything. The staff are also really concerned for the animals. The only reason I don't give more stars is that I feel like *Petco,* not the staff--they're awesome--could have better policies in taking care of their animals. They don't quarantine fish for example, which puts other fish at risk. I know the staff know it, but they do the best they can. I don't want them to get rid of their animals. I love buying fish there. Thanks for being so awesome people who work there :) read more

I went to there, to give a try to their dog self-wash, as it's closer to home than the better Petco in the Westlake Shopping Center. First time, last time! They only have one bathing stall, albeit stainless steel, no aprons, and a most unfriendly young lady directing everything. Nothing like the Petco in Westlake Shopping Center, where there's 4-5 ceramic stalls. You get full-length aprons, easier access for your dog to enter the stall, working blow dryers, and a very friendly staff. In fact, I'm going there tonight even though it's farther away, its a 'champagne' experience, better than the 'rut-gut' experience at Tanforan! read more

Walked in here at 9:30 am...staff was busy stocking, but they took the time to greet me...I love morning folks! Or at least ppl who can fake it! I work closeby and needed to grab Chingoo food, I normally go to Petsmart near my house, but having no time, I stopped by here. Whoa, Science Diet Natural food is a whole dollar more than Petsmart! It's ok, just paying the convenience tax... I can see how some of the staff can get attitude b/c of stupid customers. The guy in front of me totally threw his credit card at the cashier and she just told him to swipe it on the left side of the counter. Seriously?! What place do you hand over your credit card to swipe now besides restaurants?!?!?!?! This Petco is clean and fully stock but the layout is too weird/busy! Definitely would come back again! read more

Took my dog here and they were very unprofessional. After 3-4 hours of waiting to be called to pick up my dog I decided to call to check in since they were closing soon and they said they didn't realize they had the wrong phone number and their systems have been acting up all day. When I picked up my dog her haircut hasn't blended well at all, very patchy and uneven. I am very disappointed and doubt I will be returning. I would not recommend this petco at all! read more

This review is on the store's aquarium and hamster sections. Fish/Aquarium: I really give it to Petco for offering cheap, affordable, and quality fish. All the fish I've bought from the .99 cents "community fish" sales have by in large survived and lasted awhile - much longer than me buying it at Walmart. I highly recommend the community fish here because they are healthy, durable, and great for a newbie/beginning fish owner/aquatics enthusiast. They have a decent offering of fish including fresh, salt, and "special/unique" salt water fishes. Stay tune for their community fish .99 cent sales because they are well worth it. Note: I would stay away from the plant selections there. The aquatic plants have all died from there for my shrimp tank at home. Hamster Section: They have a good selection of quality hamster food and make sure you get a Petco Card. They log and keep track of your purchases and I've received hamster related coupons on several occasions including ones where no purchase was necessary (e.g. a free small bag of treats for my hamsters) and even a 4lb. hamster food once valued at $7 something. Their cages (minus their store brand one-aka petco brand) are pretty durable cages. I've bought several from here. I've also purchased a hamster from here before. Very healthy hamsters though not a huge selection. Parking/Location: Ample free parking as part of the mall. Keep in mind that the store, DOES NOT connect with Tanforan Mall. In fact, don't try using the store to cut through because it does not work. Mall is located off the 101/380 El Camino Exit. Very close to BART as well (walkable from San Bruno BART Station) which is right next to Target (backside of the mall and near the food court). Payment: Cash and major credit cards (visa, discover, mastercard). Make sure to get a petco card for the email and mail coupons! read more

The groomers at Petco are friendly, thorough, and attentive. It is easy to book a same week appointment, even for the weekends. The best shih-tzu puppy in the world comes back from his grooming with the perfect puppy cut - with attention to important details, like trimming eyelashes and getting the eye area back to a pristine white. We've had the best results for the puppy cut here, since its difficult to trim it the correct length and shape. He always comes back happy and smelling good. Big bonus points for remembering his name :) and writing "good boy" on the receipt for every visit. read more

ADRIANA (stylist) is the BEST! She was so sweet, attentive and helpful. This was the first time my dog has ever been groomed. Adriana was patient with my dog & took her time to make my dog look so pretty & clean! I was so satisfied with the outcome! Thank you girl :) great job! I'll be back in a few months! read more

I recently got back into a childhood passion for reptiles and fish. I have a bearded dragon and veiled chameleon ( chameleon bought from Petco. I have been going to Petco off and on for the past year for supplies. Recently I got into the Marine Aquarium hobby and learned that my local Petco also sold saltwater fish Despite hearing a some negative comments on Petco and fish I decided to take a look. One of the younger (then me anyway) sales people who had helped buy my chameleon assisted me and I was extremely impressed with his aquatic knowledge and genuine customer service skill. Since that time I always make a point to ask for him when I am in the store and he has been instrumental in getting my tank up and running after a few unfortunate occurrences ( tank crashed twice, lost several fish, hours of research on causes). After worked in sales before and as well as career counseling it shows when someone enjoys their job. He sincerely helps every customer to not just buy products but sole their problem which in retail sales is very challenging. This yelp review is for Brandon who I highly recommend for not only his product knowledge but true customer skills which are in rare supply these days. Additionally the staff at San Bruno Petco deserve praise for keeping a clean and well stocked store. Please be patient as a customer since good help is hard to find and there may be more customers than available sales people, it will be worth the wait. Retail is not the most sought after profession in Silicon Valley but if starting out a customer service career, Petco would be a good place to begin. read more

I brought my dog to this location for the first time to get groomed. The lady, a beautiful tattooed women, at first made my boyfriend and I feel comfortable. She told us our dogs hair needed to be cut very short and we said no problem she's had it short like a rat when we shave her. Then her coworker a light skinned lady with light hair came in and started complaining about having to groom a Chihuahua before going home. It was clear that these women were over worked. The vibes I felt with the first lady were pretty good, she was nice (at first) and came across as a cool person. When I returned to pick my baby girl up the two ladies rudely told me I had to pick up the piece of paper on the counter with my dogs name on it and go to the counter to pay. I returned, and the tattooed lady got my dog. It was obvious that my dog wanted to get out of the woman's arms to be with me. My dog is a Maltese poodle, Maltese dogs are known for separation anxiety. The reason why the women was holding my dog for extra long was to tell me in a scolding manner "Has anyone ever told you your dog is difficult?". All I could say was no... I adopted my dog 2 years ago from a friend that raised her. The first time I got her groomed, at a nice pet shop in the Filmore district of SanFrancisco, the lady told me my dog was very well behaved, she said it was obvious that my dog has been groomed before due to her well behavior. It didn't appear as if these women liked the dogs they were working with. My dog also has a big scratch on her tummy, I'm trying to give these women the benefit of the doubt but man... I regret tipping her $10. She was rude about that too. Next time I'll pay extra to get my dog loved too. Oh and I've brought my dog to a Petco in San Diego in worse condition than Monday (after a long camping trip and period of time with out grooming) and she came out looking like a beautiful Poodle princess, this time she came out smelling amazing yet looking like my boyfriend cut her hair. When she left this Petco she was not happy with me at all, she's never been so mad at me for bringing her to the groomers. read more

Petco - After bringing my baby girl to get groomed at Petco. - Pet Stores Near Me - San Bruno, California

Took my very fearful border collie in today to get his nails clipped. Jasmine was so great. What a wonderful personality. She had those nails clipped in a couple minutes. Every emoloyee in the store stopped to chat and pet my pup. There was a very nice and friendly vibe in the store. I would definitely go back. read more

The prices on their website is completely different from when I went to the store. However, the place is kept clean and I thought having "oreo" and "chocolate chip" cookies was funny. Customer service is lacking, but what do you expect for a big chain? read more

I almost walked out with my items without paying....almost. No one was manning the registers and no employees were within 50 feet of the front doors. I was so out of there until the good angel on my shoulder whomped me on the back of my head and I turned back to see the manager striding towards the front of the store. I still had to flag her down (she didn't even see me). She called another employee to ring me up and I paid for my purchase. Service is pretty non-existent but if you don't know what you want to get for your animal before you get to Petco, you shouldn't go to Petco. Advice is not their (or any other chain pet store's) strong suit. Petco is good for the quick supply pickup (food, treats, water conditioner, bedding), so-so for animal selection, and less than adquate for pet advice. read more

This review is specifically for the aquatics department. My boyfriend and I love coming here especially when Michael and Ed are working. They're so nice and helpful and always willing to answer any of our questions to the best of their ability. We've found several bettas here that are absolutely gorgeous! I found my white plakat here and he is such a cutie pie! We've bought several fish and inverts from here, and although people always say that it's not the best idea to buy from chain stores, I beg to differ when it comes to this petco! All our fish have been healthy and we have not lost one. It's also exciting to come in and see that they now stock new livestock like amano and bamboo shrimp! read more

Petco - My white plakat! - Pet Stores Near Me - San Bruno, California

I had a 5 gal tank in college but all my fish died. After moving back to Cali and settling in I recently decided to really invest my time and money into some new tank friends. I browsed the store for awhile, looking at the hamsters/guinea pigs, the birds and the reptiles. Despite other reviews on here they all looked fine to me. They had employees doing cage cleans during the time of my visit as well. I was mainly looking for fiddler crabs cuz the males are too damn cute to pass up (one big claw and one small claw). I saw a 10 gal kit for sale because the box was open and, after looking at all of the fish multiple times, I decided I'd skip the crabs for now and settle on a freshwater set-up. Upon checking out, I was greeted by Ed, the manager. He asked if we wanted him to check the contents to make sure that nothing was broken before buying. After inspection, we realized that there were a few items missing and he knocked down the price to make up for having to buy new filters and water conditioner. When we expressed our concern over it not working when we got home and it being an open box (unreturnable) , he said that we would be able to return it b/c he's authorizing it! Attention to detail, knowledge and his care for customer satisfaction really stood out to me and made my experience enjoyable. You can see the many people who have encountered him in other reviews and they aren't lying! All of the other employees working seemed to truly care about the animals as well. read more

Please dont buy fish here. Most of the fishes are not healthy and the employees are inadequately trained to care for them. Please do not support their aquarium department. They are only getting a star for the selection of medication that you will surely need for the fish that you buy from here. read more

I bought a betta fish from there that wasn't eating the food I bought. I called and the manager said he would set aside a recommendation for me and tell the staff about it when I came the next day. He did, and the staff was great and actually remember the food he set aside. The food worked and my fish is eating, so all is well. I know chain pet stores can get a bad reputation, but don't discount this one...they honestly seem to care read more

This review is for ED . - My pup is the center of my universe! & Shes had some issues w/allergies lately & what's safe to eat & what's not. I bought her some new food & she started throwing it up. I've had this issue happen 2x & both times Ed was very concerned with my dog. He genuinely cared & helped resolve the issue & exchange the food for me! I've had a couple bad experiences here, but when I see Ed, I know I'm in good hands!! Ask for him if you need some special help for your pup! He cares & won't stop until you & your pup are happy customers!! thanks so much Ed !! read more

Want to give a shot out to my baby Bran's friend and personal groomer, Sarah Douglas! My husband initially found her through Yelp reviews from Petco. Last few times we've taken our Bran muffin for his spa day, he's come back happy, clean and smelling like watermelons (1st visit) his 2nd visit was a complete 3-4 inch cut of his furry little hair and came out looking like a BRANd new puppy! Sarah is super sweet, caring and really is our human guide book to tips and tricks on how to care and treat for our Puppy. All I have to say is wherever she goes, we will follow! read more

Petco - Want to give a shot out to my baby Bran's friend, Sarah Douglas! Thanks for the cut and my Tie! #lookingdapper - Pet Stores Near Me - San Bruno, California

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I just took my newly adopted dog pooch to see Lisa and she did a FANTASTIC job. I was so excited to see the results! I'm definitely going back. Also, Brandy was very helpful and gave me tips on Petco services, how to switch out old food to new food, and she told me about the coupon booklet for adopted pets which was a big help. The only downside was it was a little hard to find. I had to call the store en route to find out that it was located at the Tanforan mall. But now that I know where it is I'll be a regular! read more

My mom and I went to Petco to find bedding and food for chickens. Looking confused in an aisle, an employee named Ed asked us what type of bedding we're looking for. When we explained that we have chickens, he suggested a food and bedding his coworker uses that also has chickens. We were glad to hear a good recommendation. He did not pursuance us to purchase an expensive bag of food, rather he told us about a product on sale, which we ended up buying. The store was pretty busy I was surprised we received the help we did! read more

Jasmine is the best. Took my Goldendoodle cooper in for his first cut. She did a fantastic job and explained everything beforehand. We are very happy and Cooper sure struts around like he knows he looks good. Thank you Jasmine! read more

I am truly thanful for Johnny for helping me to take care of my fish. The very first time I went there and no clue of taking of fish was really frustrating. I just started my fish tank and thank god Johnny help my way out of it. He even give me ideas and give me his phone number to make sure that the fish won't die. I can see his enthusiasm for his work and I thank him for helping customers in need. Thanks kuya for helping! :) read more

I brought my dog ​​to the bath and cut it private, when I looked for my dog ​​he was bruised, cut. I asked them to call the manager and they said they had not been there. They told me to bring them to the vet who would pay if it was their responsibility. I went to the vet, they did not pay the bill even though it was their responsibility and when I went to find another pet store to bathe my dog, he was banned from all the petcos even though they did not pay the veterinarian's bill and did not pay for the reapability of the accident. if you love your animal and have responsibility with the other animals of your country, I recommend you avoid this company. I post this picture about the cut and the manager read more

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Quinn you are amazing! Always helpful with our two pups. We had troubles with gentle leaders, but Quin helped size them for us. Best customer service. Letty is amazing, great in dog training, a lot of tips and tricks :0) thank you to both for making this Petco my number 1 place to shop! read more

I recently got my dog groomed here and everything. The first time I went it was great but the second time it was very upsetting and sad my dog came back with bleeding paw and ear and bruised stomach. I don't know how to react. I just want you guys to let know. I payed $89 including tip for this. This is not acceptable. read more

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I wanna give a shoutout to this local Petco in particular for going above and beyond to give me a great experience. I've been on few month long search for one fish in particular, the Halfmoon King Betta. To my understanding, stores get these in rare quantities (1-3 every month or so). Anyways after searching for a month, I gave this location a call, and was helped by the manager of the fish department, Johnny. He was helpful and informative and walked me through the process of how they receive shipments of fish. He took my name and number down, and said he'd give me a call when they received a shipment of the fish I was looking for. He even took the extra step to place a special order for the fish. Fast forward another month, I received a call from him that the store received 4 Halfmoon Kings. He said that he would keep them on hold for me, so that I'd get first pick of the shipment. I was not disappointed. I walked out of the store with a huge smile on my face, and a beautiful fish. Definitely will be doing business here again when I'm in search of another addition to my aquariums. read more

Petco - Pet Stores Near Me - San Bruno, California

Recently bought a gecko with my brother here and Ilyan helped us so much! Very knowledgeable with the reptiles and I could tell he cared about what we needed over what would make the most money. Gave me helpful tips and tricks on how to care for my little guy from feeding to lighting to overall interactions with him. Would definitely recommend working with Ilyan!! He really knows what he's doing and really cares about the customers! He's also super funny and easy to talk to! read more

Not a place for those seeking aquatic life... So not only did I receive a total lack of service(as in, no one came to help me, even when called over the P.A.) the first three times while inquiring about fish, when I finally returned on they day stated that new fish would arrive... very few fish and almost none of the fish listed, did arrive. The numerous fish corpses I had seen the previous three times, however, WERE still there. I was "helped" by a grumpy gentleman who proceeded to get water everywhere, scoop up the wrong fish, and then finally at the end, poured COLD, DIRTY, water from a COMPLETELY unrelated tank in with my TROPICAL FISH. Disgusted at the complete lack of help and knowledge by their employees. There are FAR better places to obtain vastly greater selections of fish that are far better taken care of. read more

I came here to buy fish for my kids and I couldn't get anyone's attention. There were two workers talking in the aisles together, when asked for help they said they don't do fish, didn't offer to ask someone they just continued their conversation. We ended up just leaving read more

Nice place, all time the place is clean and very nice customer service, great discounts and very easy to find all

I had just the most awful experience at this Petco. I came in to buy feeders that I usually treat as goldfish pets and have been buying goldfish from this location for over 15 years. I was approached by the "manager" Eric and he asked me what animal was I feeding. I told him I wasn't feeding anything. He then asked me how big my tank was and I said big enough. He then told me he would not sale me the goldfish because he came to a conclusion that my tank was inhumane for the animal. First of all how do you know? You have never seen my tank. Second I could of just lied like everyone else and told him my tank was really huge and that I was feeding a animal. How would he know? Eric was rude and I never have been treated like that at an establishment . I will never come here again and I plan on spreading the word on how rude the manager was. I treat animals with love and the fact that he would not sale me a fish is crazy to me. read more

Petco - Pet Stores Near Me - San Bruno, California

I have always been a customer of this store for my pet needs. I came in to return my dead fish since I was kindly told by a very nice worker that it could be done within 30 days. It had been a week since I bought that fish. I was looking at the aquatic section when a man who works here; named Jonny, came up to me. He asked what i was doing and i told him my fish had died. He began saying I needed to bring a water sample and I told him I was never told that. When I said that, he began raising his voice at me and yelling. This is unacceptable. Not only that, he wouldn't keep a six feet distance between us either. Then he proceeded to taking the fish away from me and taking it to the register without even asking. Everyone else has always been so nice except him he was so rude! read more

Very impressed with Sarah Douglas in the grooming, she gave my dog a prefect cut and took excellent care of her. Will definitely be back. read more

petco is not my favorite place in the world. it isnt that clean and i always have the impression that it is messy and disorganized. maybe its because the sale bins in the front. a lot of times, maybe 5 times out of 10, i bought treats from here, they are infested with insects. i wouldnt say its all petcos fault. partly due to the manufacturer of course. but who knows. today i brought back dog food that my dog refused to eat. after vomitting for 6 days from it, i finally decided to bag the rest up and take it back. i was expecting some serious issues but the manager helping me was super gracious and friendly. i mean i had brought him dog food in a plastic bag and he went out of his way to look it up. in the end he gave me exchange credit and i got new food and my dog was happy. so im happy. read more

Horrible horrible service went to take my puppy to get groomed they did her intake then the girl at the desk took the phone call and processed to stay on the call for twenty minutes and completely ignore me I was going to spend $100+ I'm taking my business else where. Pathetic pathetic pathetic read more

I just couldn't heed the warnings. Dog nail trims for $10, how could I resist? Maybe other Petco's are okay, but the grooming "salon" here was just plain bad. The girl who answered the phone had an attitude from the get. I could tell she's used to being on the defense. I wonder why. When I walk into the grooming salon waiting room, there is no one there to see me. All I can hear are the groomers in the back thinking no one can hear them talking loudly about petty gossip and cussing up a storm. I end up having to ask one of the sales associates to page them. The groomer's peak their heads out, clearly irritated that they've been interrupted and the attitude I got on the phone is here to greet me in person. Anyway, I do the whole killing her with kindness and she finally softens up. She takes my 19 lb. dog onto the grooming station, struggles like hell with him, I don't blame her, that's why I took him here, but she's complaining the whole time how difficult he is, how I should take him to a vet to be sedated, etc. He poops on the table out of nervousness, she looks at me, "He pooped." Lol, it's pretty funny now that I think about it. She's telling me as if my dog has now inconvenienced her beyond what she's paid to deal with. Anyway, she's able to barely cut the nails on his back feet, with about 3 or 4 bleeds. Yes, she cut 3 or 4 of them way too short. She clearly did not give a crap (although my dog did). She says the bleeding is normal but that she can't continue. She doesn't charge, but dismisses me and my dog. Here's the thing, outside of this Petco, there is a "Trained Groomers Wanted" sign. Meaning, the crappy ass groomers that are still there aren't going anywhere. They're desperate and I think these stupid young girls know it. Don't take your dog here. Really. Now onto writing a very good review for Westborough Pet Hospital. Who was able to finish cutting my dogs nails without sedating him, and without complaining to me. read more