We took our dachshund to get groomed yesterday. He's a wired hair. I showed her a reference photo. First of all, she was very rude. Then took over four hours. She literally shaved off his beard and eye brows! It's patchy and uneven. I will never take my dog there again. Awful!! read more

Jaycee at the grooming part was rude!! They waited on 3 people that came in behind me. Jason wouldn't acknowledge that I was standing there. It was like he didn't know what to do. After I paid I noticed a chg for 99 cents for material?? What?? Then the cashier added a $2.00 chg for a donation that I didn't authorize. I called up there & ask for a mgr. The guy that answered the phone said he was mgr but he sounded 15 yrs old. I think he said his name was mark. He was answering me saying YEP. So unprofessional and he definitely didnt care what i was complaining about. I have gone there for years & after today i well never go back!! read more

Iv been to this store multiple times and i never have had a bad experience with anyone.. everyone was willing to help if i asked for it........ to many people on here giving bad review for something so small.. Oh my feelings got hurt now im going to write a bad review.. give me a break grow up... read more

When I went to this petco nobody wanted to sell me a turtle! They didn't even want to help me It seemed like they didn't want to sell it cause of a rule read more

Made an appointment to have our dog groomed. When we got there, they asked how old our dog is (16). Then they said they needed her shot records. Nothing on the website that I saw said we needed to bring her shot record. OK, maybe I missed it. Sent my hubby on the 20-min or so drive home to get it while I waited in the store. 38 mins later, just as my hubby was about to arrive, they tell me they don't do dogs our dog's age unless they are 100% healthy--did our dog have any health issues? I said yes, she is very active and peppy, but was just dx'd with a slightly enlarged heart. The groomer told me PetCo cannot do my dog's grooming based on that. There is no waiver I can sign to allow it (I asked). They hand me a pre-printed list of some vets that might do the grooming. My hubby rushed into the store with the shot record and I tell him what just happened. He asks why they didn't tell us that right away, before he made the mad dash home through traffic or why it wasn't on the website. No idea!! The info about shot records being required and age/health restrictions should be on the website or at least have been told to us when we arrived instead of sending us on a goose-chase for no good reason. This was so poorly handled that we won't shop at PetCo again--too many other places to get our pet supplies. I also had an issue with the vet/company PetCo (different store) used to give our dog shots a few years ago and later learned others have had problems with that vet, too. A terrible, unresponsive vet when I tried to contact them later. That should have been my sign back then about ever using PetCo. read more

Took my Buddy Yorke to Katie for the third time. The first time she did exactly what I asked for a reasonable price, the second time she was so busy and overwhelmed, not so good. Today I told her not to cut his ears, she did, not to cut his tail, she did. She told me she couldn't cut his nails because he wouldn't let her (this has never happen before). Charged me 70$ for extra long hair (he has never had long hair) extra brush out ( I brushed hid hair before going, it's short). I asked why the checker said we charged everyone for this kind of dog, What!! Got home his butt is bleeding because she cut his butt too short! ! Oh my God and I'm so devastated and mad. I'm taking them to small claims court not for money, but just because they put my poor little Yorke through a 4 hour hell, he weighs 6lbs! read more

Petco - Pet Stores Near Me - Rockwall, Texas

Nice people and always has the products I am looking for. I come here often for rat happy meals for my snake and cat/bird toys. I also like looking at the ferrets when they have them. read more

Andy at the Rockwall location would not give us a full refund when they sold use a broken thing. He was very rude and unprofessional. they did not give us a receipt when doing curbside pickup and when we went it he was like i see you order it but I can't find it in our system. read more

Terrible experience with the grooming side of the business. First walk in, not greeted, no hello, nothing. Girl that's grooming another dog acknowledged me only by asking if I was there for Moo, my dog. I said yes and she then YELLED for another groomer to come to the front. Jason, (must be new) came to the front and still no hello, no "how are you?", etc. but proceeds to ask me multiple odd questions such as "has your dog had a reaction to vaccines in the past?".... Um no but also, I'm here for a bath not a vaccine? That was weird, he then asks if my dog has any health issues so I asked why they needed this information since I have been there at least 4 others times. We go once a month so I was just there 30 days ago and no one has ever asked those questions before. Girl in the back snaps and says "we have to have them for health purposes, okay?!" In the most RUDE tone I have ever experienced.... I immediately cancelled the appointment and left. I have never been treated so poorly by workers. I can find another groomer who would love to have my business and somewhere where it won't take 4+ hours for a simple bath. Thanks but no thanks. read more

This was unbelievable experience in this store, As a customer that spends $75/ monthly on food and treats at petco and get my lab cooper groomed a few times a year. I'm from pa, lived in Long Island and Austin, never have my dog or us treated so disrespectful than in the Rockwell store. Got a funny feeling walking in when the store looked dirty and dingy. Then we go into the grooming area and the receptionist didn't even acknowledge us till I spoke to her, we were told at our 11am appointment he'll be ready in 2 1/2 to 3 hrs. Didn't hear nothing till we walked in at 2:15,3hrs15min later , oh were behind and it's going to be another 1 1/2, when I said that's unexepytable I was snipped at say we have 3-4 hour to complete. I told her well then I guess he'll be done in 45 minutes. Walked out and thought wait have they done anything? Where is he? Walked back in and asked if they did anything and was told no. I said get my dog, when they opened the door to the cages I saw my 100lb lab stuffed in a cage that a poodle wouldn't move, he came out shaking and scared, when leaving the smart --- had the audacity of this grooming to look at us and smile, says "have a nice day" , we all know what she really meant. This was abuse. I had to give one star, wish I could take 5 back read more

Petco - Cooper - Pet Stores Near Me - Rockwall, Texas

We went in to get my dogs nails trims and the lady with pink hair (didn't tell me her name) was very rude, she had snappy come backs to my questions ,rude tone when she was talking and just over all bad experience. She didn't try to comfort my dog while she trimming my nails when you could clearly tell my dog was scared. Will not be returning. read more

Just went there looking for some dog food and probiotics. Everyone helpful and knowledgeable. I even walked out with an appointment to get my Dog groomed . Thank you! Will definitely be back for most of my pets needs. read more

As a member of their "Pals Rewards" program, the thing I like about it is that you actually have something to show for your purchases at Petco unlike Petsmart's Pet Perks where you get nothing. I had a $5.00 off coupon that was getting ready to expire so I stopped in and picked up some fancy little refrigerated treats for my 4-legged children. I like this store... it's clean and they have a good variety of stuff and they support rescue adoptions so I like them even more! Plus, they reward their customers with $$$-off coupons for their patronage! read more

Petco is like the Target of pet stores. It's big. The prices are pretty good. Stuff is pretty cool though not always the highest quality. I'm not a big fan of having live animals since their source is questionable but that is universal across all Petco stores I believe. This one also does rescue adoptions, though. I've seen the city of Rockwall here with dogs and there's usually a few cats from rescue up for adoption at any point. If you're near a Pet Supplies Plus (Dallas or Plano for example) I recommend going there instead. I have to admit, though, that I LOVE the Cesar Millan line of stuff in Petco. The blue orthopedic bed is absolutely wonderful as are his collars and leashes. I like this store overall. Good for picking up little things. read more

It's Petco, the folks are nice enough. I found myself in here to run errands for the wife who spends far more time here than I. Considering she keeps coming back, I'm left to assume she's satisfied with the place. read more

Rockwall Petco groomers, Taylor and Kasity are the best! Both are very nice, kind, and professional. My two fur babies were very happy after their Spa Treatment. read more

Well we brought our Pappillon female in for a haircut. Discussed option and they assured us they understood from previous cutting what to do. Most of the dogs we saw were getting really close cuts. We said not like those dogs. My wife took time to explain the length in detail. Well so much for instructions. We came back in an hour and a half and oh my. Our pets hair was almost shaved. We were shocked to say the least. We questioned the tech and she had no excuse. She tried to blame my wife. We were expected to pay for this terrible service to our pet. We have bought dog food, cat food and many other pet supplies here but this was totally unacceptable. It not like you can reattach hair. This will be our last trip ever to this facility or another Petco for any kind of grooming. To top it all off the hair as short as it is was uneven. We still have a hard time excepting the fact our pets hair is so short. The worst thing is they cut her small whiskers short. I am trying to be nice so I will not say what is really on my mind. These people need some serious training here. I encourage anyone with the corporation or local management team to contact me. If o could give them a zero I would. read more

Usually not this bad. I had switched to petsmart for my feeder fish due to them being cheaper. After the winter storm they still didn't have feeders in stock so I figured I would go here to get my fish their food. I waited in the fish section for 10+ minutes with multiple employees walking by on a seemingly non busy time period. Homie in the fish section ( I forget his name, usually great but a bit of a talker) was helping another lady out not with the fish themselves but what seemed to be supplied for her tank. After the 10 or better minute wait I decided to just grab some frozen fish to get them by. As I was paying I mentioned the wait and was told anyone there could help out but that confused me on the 4 person backup and multiple employees looking at us in the fish section. I would recommend going if you have 20-30 minutes to spare waiting or going a mile down the road to petsmart. Sorry petco but I will no longer be bringing my business to you. I usually by 100 feeder fish a week. read more

Not gonna lie, the customer service in grooming is quite possibly the worst I've ever seen! They don't explain the prices and when you ask them exactly what you're paying for, they get really mad or hang up. I called twice last week, during the conversation, the girl acted like she suddenly couldn't hear me and hung up. I called back immediately and sat on hold. They had to transfer me back to grooming. Get it together, guys! Until then, I'll be at Petsmart where grooming for the same dog costs $40 (not $52) and they explained exactly what I'm paying for... read more

Possibly the worst pet store in the history of pet stores. Every time I've gone to this location it's been a disappointment. The store smells bad and they are always out of what I need. I tried their dog training class with LaNaie. Talk about a weird chick! She is just low class and plain rude. The manager is oblivious and completely disinterested in customer comments. It's also very expensive. I got my money back and went to Petsmart for a much better experience training my dog. By the way, I was told by several at Petsmart that they hear complaints about the weird LaNaie all of the time. This store should just go out of business already and let a descent store have the space. LaNaie should find a different career. read more

I made an appointment for grooming for my German Sheppard puppy and my lab/ husky dog. Appointment was for 2pm. I was told on the phone they had a flea and tick treatment available. When I arrived to drop them off I was told it was just a flea shampoo. I went ahead and did it. At 6pm I called to check on the dogs since it had been 4 hours since I dropped them off. I was told it would be another hour and a half. For what?!? I went to get them immediately. When I got there I could hear them yelping and crying. They couldn't get out of there fast enough because they had been in a cage the whole time and had not been able to use the restroom. Never again will I bring them here! read more

I was here maybe a week ago or so and haven't had time to do a review till now but I'm giving it two stars because the store is actually pretty good but there is one staff member that surprised me at how unprofessional she was. I believe her name was Shelby or that's what I read on her name tag. She looked very unprofessional, smelled horrible like BO and cigarette smoke, and seemed to be walking around the store watching either Netflix or YouTube, I'm not sure. But I was super surprised that this was happening. And when I first came into the store, she didn't greet me at all even though she was right at the entrance and quickly walked away so she wouldn't have to help me. I really hope management does something about this because this is how you lose customers read more

The only reason I give this place two stars is because they usually have crickets when pets mart is out of them. We went into this Petco the other day and my son had to use the bathroom. The bathroom was disgusting! Someone apparently decided to smear their nastiness all over the bathroom. Are there bathroom checks here at all? Last time we came here the bathrooms weren't that clean but not as bad. Customer service is hit or miss. But, I will say that is pretty across the board for most retail these days. The animals seem to be healthy and well taken care of. Pricing is usually cheaper online especially if you use the order and pick up in store option. Trying to find an employee in the store to help, good luck. I guess that is why they are hiring. The clearance section needs some major price drops. Christmas stuff in July should be pennies on the dollar. We love visiting the kitties up for adoption each time we come here. read more

Called in to ask if they price match because petsmart had a sale on black neon tetras for $1 each, and I live closer to petco. The woman that answered the phone wasn't sure, so she put me on hold to get the manager. She was polite, and I appreciated that she tried to help by getting the manager because she didn't know. The manager came on the line and was very rude. He got on the phone and said something like 'Yep?' I asked him if they price matched, and he very quickly and rudely said, "We don't price match animals." I am not leaving a negative review because Petco does not price match fish - I'm leaving one because the manager was blatantly rude and short on the phone when a customer had a reasonable question. read more

We ALWAY'S bring our pom here to get groomed. Today we were not happy! During the spring/ summer we get a "Lion Cut"...well apparently they seemed assured they could do it!!! They cut her mane off..they couldn't cut her nails!!! Are you kidding me??? We are ALWAY'S satisfied with her here...today was a HUGE DISAPPOINTMENT!!! Everyone in the grooming well at least the one that handled Meeluu was new? Did you change your staff? How are we going to handle this? We would appreciate feedback...amazinggrandma2@yahoo.com read more

Buyer beware. I researched online for an elizabethan collar for my labrador. It was listed for $23.99 but showed $17.99 which was cheaper than PetSmart at $22.99 so I drove there and bought it with confidence...not even checking the final price until I got home. Much to my surprise it was $23.99 plus tax = $25.97. I got back online and seen the $17.99 and fine print must be ordered online for pick-up or delivery plus there was an extra 10% off for pick-up or curbside. This makes it $16.19 plus tax = $17.53. Needless to say I ordered it online and returned the store bought one for a refund and savings of $8.44 or 32.5% off store price. But wait! It gets better. I searched Amazon and found it for $19.99 and Walmart for $15.99 but on ebay it was $6.99 with $5.99 delivery for a total of $12.98 or 50% off store price. The part that I remember most is the cashier who refunded my money just said, "Oh well, that is just how it works online...". I will make sure I or my friends, family, or acquaintances never make this mistake. read more

geeze, I usually do not leave reviews, but I just saw a very nasty dishonest review about the rockwall petco and there dog trainer, Lanaie, I was actually in this exact class with this woman Diana who left this nasty review, and I remember it well, matter of fact she did not even take the class it was the 1st class and she refused to keep her dog on a leash and the trainer Lanaie and Manager asked her politely to keep her dog on leash, she refused, if anyone was rude it was this woman, the manager refunded her right there, and she never even took a class with Lanae. I started and finished the class with Lanaie and she is a great trainer! we have referred friends and family to her. for someone to write this kind of review that is so DISHONEST and insulting is terrible. I was at the start of this class and saw firsthand how this Diana person acted. I highly recommend rockwall petco and the dog trainer Lanaie. read more

The manager was really rude to me, I am never shopping there again, Petsmart is way more polite

The Rockwall Petco could use a refresher course in customer service. I went to Petco on Saturday and my cashier Abigail was very rude, she didn't speak when I approached the counter to be checked out, she scanned my items with the hand held scanner and when she finally talked she asked if I wanted the items in a bag, I said yes please and she slammed down the hand held scanner and dropped my items in the bag all while having and attitude. She tore off my receipt and shoved it into my hand, then reached past me to start on the next customers transaction. I spoke with her manager in her presence and Abigail had a smirk on her face and the manager didn't really seem to care. I unfortunately won't be back, this is such a shame that customer service is hard to find in this store. read more

My dogs needed their nails trimmed and I called several groomers in the area. Petco had time on a Sunday afternoon and they did a superb job. I took the ticket to the cashier and by the time I paid them and returned to check on them, they were done. Fast, efficient service with smiles and they even asked if I needed help getting them in the car. Petco is my go to place for grooming! The store is clean, organized and stocked for anything I need. Thanks, Petco! read more

It's a chain. Some staff good. Some staff uncaring. The rescue adoptions done by the Rockwall shelter are the best I've seen...always friendly people. read more

I will never go to this store again. The manager was so rude when I asked if I could get an extra discount off of some Christmas toys ( it was Jan 2) that I was buying to take to Rowlett to to donate to the victims of the tornado. He rudely said "they're already 50% off how much more do you want"?. I was so taken aback about how rude he was being I couldn't even speak for a couple seconds. I told him to forget it about it. He looked like a jerk to everyone in line. read more

The dog cookie bar needs to be kept up a lot better. The scales at the bar will show an even pound but will ring up at 1.04 at the register, every time. Not a good selection of some brands of dry & can pet foods. read more

really good dog trainer at the rockwall petco. she really helped us with our dog, her name is Lanae, shes not the ordinary trainer ya find at the chain pet stores, she really knows her stuff, knows dogs and understands dogs. highly recommend her read more