Paid for personal training sessions with LaNaie. She REALLY knows her stuff. She takes the time to observe your dog and picks up on subtle things that help you improve. Let's face it, it's the owners that need the training. She is not afraid to correct you and help you have a better behaved dog. read more

I go here and buy expensive prescription pet food and I also use their vet for one of my dogs. This weekend I went in and I couldn't believe how disgusting the Betta cups were on display for sale. Those poor Bettas. If you zoon in the photo you can see that a lot of them were in very cloudy gross water and were moving slowly. And I also counted two that were dead. There was one floating sideways in one cup, and another on the bottom in another. It was so bad that I complained. The employees basically laughed at me for it. I told the girl at the register that she could laugh all she wanted but those conditions weren't right. The manager came up and started telling me that they change the water twice a week and they were changing it that day. It was after 2pm on a Sunday. The way the employees looked at me, I highly doubt they were changing anything. Then he took me to the cups and asked me to show him the dead fish. I could not find those cups. Sure would have been easy for them to remove those cups while I was checking out and complaining. I'm taking my business elsewhere and will not use them again. I have no problem with the Bettas being in cups and on display for sale. I do have problems with being cruel. And this is cruel. I will also be complaining to Corporate. read more

PetSmart - Pet Stores Near Me - Rockwall, Texas

Only time I had to get food for my dog was after work Sunday. 8 o clock is a reasonable time to try to go by food for him. Y'all now close at 7 on Sundays and that is absolutely ridiculous. Now I have now food for my dog for the morning. Y'all used to be open later on Sundays. Wtf is that about. read more

I took my dog in to be groomed today and the groomer butchered her. She has several raw patches from grooming. Also her small side claws (duclaws) were not clipped and we had to ask one of the groomers there to do it before we left. Now I know why there were so many open spots when I booked. Will not be back there again. read more

Horrible place to take your dog. I will not be back after being a customer for almost a year after today. Employee's are not trained to groom dogs. read more

Our experience with PetSmart has been great. LaNaie was our instructor for our puppy, and my wife and I learned so much from her. Also Hope has been great with providing our grooming services monthly. Would highly recommend them both! read more

PetSmart - Saint completing puppy training - Pet Stores Near Me - Rockwall, Texas

Took my Cavapoo in for grooming. Laney S cut one of her claws to short and it bled. That is a problem AND she never told me it happened, which makes it worse! We got her home, saw the blood, and found it! I know she saw what she did because she put some yellow looking cream on it. read more

Very disrespectful, and the animal care was brutal with many animals having scars and bruises and the main dudes name was john as he made the experience unbearable to even be there read more

Once again, they didn't follow my specific instructions! I always ask for NO EXTRA PERFUME to be sprayed on my dog, yet they do it almost every time! Also, I specifically ask them to call MY CELL PHONE, not my wife's, when our dog is ready. They ALWAYS CALL MY WIFE! It was especially upsetting this time because my wife gets migraine headaches from strong perfume scents and I didn't want her bothered as she was resting, recovering from a surgical procedure. It took them 5 hours to get my Golden Retriever done, partly because 'she didn't like the dryers this time' (never had a problem before) and apparently, as I was told, one of the groomers working on her 'walked out', family emergency or something maybe?? For this reason I was given a 20% discount which was appreciated. Anyway, I would suggest using them, just plead with them to follow any special instructions you may have, if any, and make them write it down on the form you sign. Rosie, my little sweetheart, looked gorgeous when I picked her up! read more

PetSmart - My sweet Rosie (I know, I know, take the tree down already!!) - Pet Stores Near Me - Rockwall, Texas

We always get our dog's nails trimmed/ground at Petsmart! The friendly girls are very good with dogs, and Petie loves it! He gets to sniff other dogs, and he looks forward to the trip! Highly recommended; the service is good, quick, and cheap. read more

Honestly, I almost hate this place. I bought my daughter a "starter kit" fish aquarium. I put starter kit in quotations because it lacked essentials like substrate, a lid, and a light. If the realization of that headache wasn't enough, I can't even find the right size lid for this tank at Petsmart. Now I feel like an idiot for trusting Petsmart. read more

Please do not go to grooming salon at Petsmart in Rowlett. I had been going there for about 15 years for my dogs groom. I was suppose to go in today. You cannot trust they will keep your appt. i Had one appt today and then then rescheduled to another time. Drove all the way to Rowlett from Josephone and they couldn't honor appt. This salon is most unorganized and I will not be back. This is what they call customer loyalty. I am done with them. I will not be back!!! They do not even deserve one star but I had to in order to post review read more

Frustrating that they sell baby reptiles but are CONSTANTLY out of their food source. I'll have to get their small crickets from another supplier that's reliable. Besides them being out of my reptiles food, the customer service has always been great and I know stock issues have nothing to do with employees. read more

Was told not to bring my 5 pound yorkie. Back to the grooming area to get cut. Because he's scary and He was biting at the blowdryer. He was scared and I was told not to bring Him back if I could give 0 stars I would. read more

They refused us service because we had a 10 gallon tank that we were gonna buy. They said "it had to be set up before they could sell us a fish" acting as if we're criminals or we kill animals. It was suppose to be a birthday gift for my son because of it they disappointed my son. These people act like they're the fish police. We've had beta fish gold fish with small tanks and they survived more than 5+ years do not ever come to this petsmart save your money not worth the headache and the discrimination. The embarrassment they caused us was beyond unforgetful. Never in my life have I been told I needed to set up a tank before buying a fish. Iv done it the same day and all my fish lived more than 5 years. So DO NOT GO TO THIS PETSMART THEYRE RUDE AND ME AND MY WIFE FELT HARASSED. God there's something wrong with people here in texas like what the actual bell. read more

DO NOT BUY FISH HERE. The sell sick fish, twice I noticed the fish disease ick of fish at this PetSmart, and they tried to sell them anyway! They don't take care for the displays, water is cloudy...likely due to having to treat for disease. I purchased several fish for my 54 gallon aquarium and had to treat my entire tank for disease. Staff didn't want to help, they let me stand there for 20 minutes without acknowledging. Then no apologies, no explanation, they just said, "It happens". I lost some good fish because of Petsmart's incompetence. Shame. read more

**5 Star Store, 1 Star Salon** Love PetSmart, will continue to shop here as I have for years. HOWEVER, I would give a 1-star review to their salon. I took my 2 dogs in this morning for appointments. One of them, due completely to my own fault, missed his appointment by a half-hour, as I made it for 7:30 am when I thought it was a 1:30. The response of the groomers present, however, was frustrating. After conversing between themselves, I was *told*, not asked, when he would be rescheduled for. Furthermore, the dog I dropped off is a senior dog. After signing she was healthy and handing her off, I asked how late they were open for pickup, telling them I got off work at 6. Again, I was *told* I had to pick her up earlier than then, as she is a "stressed" senior dog and they will be very busy. The fact that they were going to "have lots of dogs in and out" and that they "were booked up" was mentioned several times. I picked her up on my, albeit late, lunch break. (As a teacher my schedule has no wiggle room.) They had called me 5 times by 1:00 p.m. Upon my arrival, as I was waiting, they informed me she was "very stressed and yappy" and told me they'd been waiting for me to pick her up. I apologized, though my explanation that she is yappy any time she is in a kennel didn't lessen the chastising I received. I was then sternly told she would have to be "Express" groomed in the future and I would have to wait in store so she doesn't get so stressed and nothing happens to her. I understand she is a senior dog, but they should only be "Express" once they're senior if this is such an issue. When she trotted out to me she was barely panting, and seemed completely fine. Perhaps she chilled out the second they left the kennel. The moment we left the store, she peed all over the pavement, leading me to wonder if she'd been allowed out for potty time. Also worth mentioning: the dog I rescheduled for will not be back. They have only one groomer who will work on dogs of his weight (60 lbs), and she was the rude woman who met me this morning. We won't be back. I can find a much better groomer who actually cares about my dog for this much money. read more

Took our dog their for her first shampoo. went to pick her up a few hours later and was told she was not ready but shampoo was complete but she was not dry because she was afraid of hair dryer. I went ahead and told them to bring her out and when that person brought my dog I was told a different story. Her head was damp so I took her home to dry her out. Now the problem! About a week later she started shaking her head and poking at her ear. Took her to the vet where it was discovered she had an ear infection. Vet bill, $175. Don't take your pet to this place because they overbook and hurriedly treat each pet to get as many pets as they can. read more

To be honest, I typically do not like Petsmart. I have always been a die hard Petco fan because their stores are usually cleaner, better stocked and overall simply more attractive. But when the ma asks if I want to go touch some animals, I will certainly not turn it down. Good thing I went!! There was a sweet black pup for us to pet as soon as we walked in. And Nick the super nice helper let us go into a secret room and we touched every single pet in there!!!!! I held a few rats and a guinea pig! Usually those suckers are too much of assholes to even let you pet them and I pet all the brothers AND held the one guy. He was awfully sweet and didnt even squeak at me. For a pet fanatic, that is definitely, woo hoo...as good as it gets! read more

PetSmart - Pet Stores Near Me - Rockwall, Texas

My pups were long overdue for grooming and were looking a bit on the scraggly side so I called up Petsmart to make an appt. with my regular groomer. She was all booked for the day I wanted and then leaving for a long vacation so I decided to take a chance on someone new. I avoid trying new dog groomers just like I avoid going to new hair dressers but fortunately, this experience turned out fantastic! The person who answered the phone was very sweet and I asked her to recommend the best groomer for Yorkies - she recommend "Ashley". Let me tell you, this girl knows her stuff! I asked her to do a totally different cut on my little male pup and he looks like a different dog! He wasn't bad before but now he's just so adorable looking that I can't stop marvelling at how great he looks! His sister (the "Princess"), is starting to get jealous at all the attention he's getting. As for my other Yorkie, she looks fantastic as well! Her coat was trimmed beautifully and her face was trimmed up very nicely and she looks as regal as ever. While I was picking up my dogs, another customer was waiting on her Yorkie to finish getting groomed by another groomer and she asked if she could take a picture of my Yorkie for her next grooming appt. If you are very particular about how you like your dogs groomed, ask for Ashley at the Rockwall store. She's wonderful! read more

Clean and well stocked store. Plenty of staff to assist. Animals for sale were also well taken care of.

Every time my dog got a hair cut here I was disappointed. Now, they have asked me to take him elsewhere to get haircuts because he is difficult to cut. I know what they are saying: he gets agitated easily when you cut on his legs. However, that is the entire purpose of their entire job. If it was easy to cut my dog, why the heck would I pay someone else to do it? This is what their whole profession is trained to do, so now it's just excuses for their incompetence. read more

I tried to get my dog groomed here for the first time and got cancelled on not once, but twice. The second time I had already drove 25 mins to this appointment just for them to call and cancel 2 minutes prior to my appt. This was a huge waste of my time and I will not be going here. So unprofessional. read more

We have had the furminator done at this location twice now, and it hasn't worked either time. It's a complete waste of money. This time, I called, after cleaning anal leakage off of my fur covered couch, to see if they would do it again since we just paid $45 for butt juice and fur not to be everywhere less than 2 weeks ago, and they said I could pay $34 and have the furminator done again. Just ridiculous. read more

PetSmart - Pet Stores Near Me - Rockwall, Texas

Kayla was amazing she helped us 2 days in a row with our new fish tank. We will definitely be visiting again because of her.

The salon was terrible. Don't know the woman's name (blonde hair, tattoos, nose piercing) but her demeanor was stressing out the dogs that were being groomed. If you're going to work with animals you need to understand that keeping a calm attitude will help the stressed out dogs. We take our dog to get her nails trimmed, and to be fair she is difficult to deal with. BUT this woman was just making it worse with her freaking out over the dogs actions. Animals don't understand what's happening and they need someone who can help them relax. Worst experience my dog has had with a nail trimming ever. read more

I live in Rockwall and love coming to here. They are always friendly and excited to help. I bought several fish here. Katty is awlays in good spirit and happy to help. She gave me a lot of information on fish I didn't even know about. She always puts on a smile, I'll be coming here more to shop around and check out their great prices!! read more

Aubrey grooms my dogs and is amazing. She always does a great job and has a great attitude.

I would recommend Carla Richards in the grooming department to anyone needing to have their pet groomed. Carla has been caring for our two Aussies for almost 2 years. Carla is new to the Rockwall location as she was working at the Mesquite location. Ho wever it is well worth the 30 mile round trip to continue to take our girls to Carla for grooming since they consider her family. read more

-REVIEW SHORTENED TO FIT WITHIN TEXT LIMIT-Unimpressed with the staff in this store. I've been taking my dogs to get groomed here for a while now. Never have I been 100% pleased with their haircuts but I don't complain; my main focus is that my dogs are more comfortable with shorter hair. That said, this most recent visit to the grooming salon will be my last. It started when I arrived about 15 minutes early for my dogs' appointments (always good to be early rather than late, right?). No one could check me in in the grooming salon until the groomer was back from break. This meant I had to stand there and wait while people worked on other things. I mean, maybe it's my fault for showing up early, but when the groomers did finally arrive, there was no apology or even acknowledgment from them for my wait time (One showed up right on time for the appointments, and Annette, the other groomer, showed up maybe 10 minutes later. Couldn't tell you what time her shift started though.). 6.5 hours later, I finally got the call that my dogs were almost ready. I couldn't imagine what all my dogs had been through in 6.5 hours. I wondered if they'd had water to drink. Anyway, when picking my dogs up, Annette complained to me for probably 5 minutes straight about how long it took to groom my dog. My dog was shaved, not cut with scissors... I'm not sure why she took so long. She also charged me extra for "matting" because my dog's hair was "so thick." We agreed my dog was not actually matted, but I guess Annette felt like charging me extra for something...? Why the need to charge for "matting" or "thick hair" if you're shaving? She also dropped the whole, "If you had gone with anyone else they would have charged you way more but I'm only charging you x amount more." Gee, thanks for admitting that my dog's hair wasn't matted and for charging me anyway. After 6.5 hours, I just wanted to get my poor dogs home. I had given the groomers pictures of the cut I wanted on my dog (they took photos of my example pictures with their own cell phones; all the pictures included a shaven tail - not long hair - on a dog of the same breed) but my dog still had her long-haired tail upon pickup. When I brought this up, Annette responded "I trimmed it. Did you want it shorter?" Dumbfounded by her lack of attention to the pics (she'd also called me earlier to ask if I wanted the ears cut... They were cut in the photos. Yes. Just like the photos.), I simply replied, "we'll keep it." After feeling like I had been railed on for no reason, I didn't want to burden Annette anymore than she'd clearly already felt by us. Nor did I want to put my dog through that again - "that" meaning Annette's care. I feel that I have been duped and tricked. I couldn't believe that someone was complaining to me about doing their own job that I'm paying them to do. How does one expect to earn tips when you complain to the customer about your job? To me, it just seemed like Annette wanted to rush through my dog's grooming, even though she took nearly 7 hours. I think she called about cutting the ears in case I said she could skip it. And I think she straight skipped the tail and ear-plucking to save time. Way to cut corners. I would advise strongly to seek training elsewhere. When we showed up for our 1st class, Christina said "You missed our first class last week." I replied "No, I have the paperwork I signed and a calendar of the training schedule. Today is supposed to be the 1st day of this class." We found out that the training schedule had been changed around and Christina failed to call us and let us know. No apologies for that - she kind of laughed it off. While that annoyed me, we did get all of our class sessions in before my dog graduated. What annoyed me the most was that Christina let my dog jump on her every time she saw her. Aren't you trying to fix that type of behavior? To this day my dog has a jumping problem. There was little to no structure to the "classes." These 1hr sessions ended after about 30min every time. I feel that I've learned more from YouTube videos. read more

The worse customer service ever! Will never shop there again and will take all my business to Petco. With two dogs and a cat we are at the pet store weekly. Went this evening and needed to buy one item, knew what I was getting no shopping around. Went up to the door and a kid was standing there saying nope can't come in. Mean while customers were still in the store and exiting the store. Just lost a 10 year customer Petsmart. read more

I took my 2 dogs to be groomed today and everyone was absolutely so friendly! The boy at the checkout, Autum ( I think was her name in the grooming salon), everyone was so helpful! It was pouring rain and an employee that was walking out because her shift was over helped me load my product onto my car! I love this place!! read more

I kinda like the store but I am a little sore for being talked into buying "The Puppy Guide". I was told i could save all the money back the first day, which was not true. The girl tore out the coupons for what I was getting then sent me to the register. Then after getting home realized, only one coupon was accepted, as stated, only one coupon per visit. So I paid more than I would have needed anyway if I had just went to Wal-Mart for the treats and toys etc. The free evaluation is also just a way to get you back into the store and really offers no real value. This is what has America with such a bad taste for Corporate America, or should I say corporate crooks. If only every store was like Costco. read more

I have been going to PetSmart for a long time and I always get what I need with assistance in time for where I need to be. Ive never had trouble or things broken with what I had bought! Today I was getting some present for my pets and everyone was so helpful! read more

I have an XL breed dog/puppy. I take him here often. The workers are typically amazing with him. I also take him here to get groomed. Megan is AMAZING with him. I recently had to book another groomer because Megan wasn't working. I booked with Sabrina and had an AWFUL experience. My dog was still wet and not brushed out when I picked him up because she said he wouldn't let her. She proceeded to talk down to me like I never touch my dog (who is like my baby). Never book Sabrina, ever. She is rude and condescending and couldn't preform her job. In this instance the manager Jen was wonderful and refunded my money and promised to have a talk with the grooming department. read more

Where to start well lets see the management seems to stupid to run a store the employees seem to run everything from the front of the store to the grooming area. How can u run a store like that we had an issue and the manager wasnt even willing to come out and we were suppose to have our dogs groomed.by the grooming manager wow that was a trip will never take again she wasnt even there when the appointment was thank god there was a groomer that squeezed us in she was great i think her name was ashley she was very helpful and would recommend anyone going to get their animal done ask for her what a great groomer read more

Took my 4 pounds persian cay for trimming. Appointment was at 12 o'clock. They told me to come back at 3 to get her. I couldn't understand why it would take so long. then they call me and said she will be really at 4:30. At 4 o'clock they called me to say that they can't trim her because she can't be still. Kept her for 5 hours no food no potty just to tell me they can't do it. Waisted my day off for nothing. Never coming back. read more

Very good service! =). Took my baby puppy in for his 1st check up. The staff member's were very nice and organized. They took very good care of my puppy.=). read more

Such rude lady at desk today!!! Had appt for 2 dogs. Been going there for 3 years. Brought rabies shot updates. Refused one because it hadn't been 48 hrs. ??? They never said I had to wait 48 hrs when I booked it 2 days prior. Refused to take 2 nd dog for no reason. Supervisor not there. Will not be back! read more

Would not shop at another pet store, the staff are great, the store is clean and nice. Also the dog training is top notch!